Kensington Lodge

53 Broadmark Lane, Rustington, Littlehampton BN16 2HJ
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9.8 81 Reviews
  • Kensington Lodge, Littlehampton
Kensington Lodge has an excellent location for supporting versatile and independent living, close to numerous amenities and leisure choices that residents can access while being safeguarded with skilled care provision.

A secure and caring atmosphere suits older people with a wide range of care needs, supporting a choice of daily lifestyle and incorporating numerous activities.

Professionals are also skilled in the challenges of dementia care, with a calm and friendly atmosphere ideal for sensitive mental health.

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Care Provided by Kensington Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ronniel Alarilla (Manager)
  • Admission Criteria
    • Private clients can self refer
    • Ages 45+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Kensington Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy and ask that visitors respect meal times.


Kensington Lodge Reviews (81)

Total of 81, showing 1-20
9.8

Kensington Lodge has a Review Score of 9.8 (9.818) out of 10, based on 47 reviews in the last 2 years. Over all time Kensington Lodge has 81 reviews.

Overall Experience

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Date Published

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Review from V R (Daughter of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring place for my father. He feels very safe and is looked after with kindness and professional.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Thank you very much for your kind comment. We will continue to do our best to promote the physical and emotional well-being of all our residents.


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Review from Martin C (Partner of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been at Kensington Lodge for 2 months but is happy and looking healthy. The staff are always there, including her in activities and keeping her occupied.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Thank you very much for your feedback. At Kensington Lodge, we try our best to ensure that we support all our resident's choices and preferences.


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Review from sharon E (Wife of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care for my husband, the care assistants are kind, understanding, and listen to him. He enthuses about the food and refreshments all the time. He is kept clean with washes and clean clothes. My hat off to them he would not shower for weeks at home. His room is clean and warm. Management has
said to advise any problems on every occasion we attend, we have not had any issues.

Reply from James Muldoon, Ops Manager at Kensington Lodge

Thank you for your kind words, I will share them with the team.


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Review from Lewis F (Son of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel it is so important to acknowledge good care for those of us working full time and unable to care for family members at home. My mum was at her previous care for just under 3 years but as her dementia increased and they served us notice advising we needed to find a home better equipped to care
for her needs.
After my mum moving from 3 homes in the space of 10 days we were worried that Kensington Lodge would also declare they could not cope with my mum. I can't begin to tell you how relieved we were that this was the best move and we only wish this had been our first choice all those years ago. I have witnessed the staff being patient and caring with my mum.
I highly recommend Kensington Lodge as a small home, with staff trained to care and love the residents as much as we the family members do. Thank you to all the staff.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Thank you very much for your kind comment. We will continue to work hard to ensure all our residents are happy and safe.


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Review from Cathryn F (Daughter-in-law of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday I attended a meeting at Kensington Lodge for the family members of the residents. The manager and deputy manager provided thorough and informative updates and it was evident that the residents are at the heart of everything they do and their development plan. The meeting welcomed input from
the family members and we had a really rich discussion that was so positive and had a purpose and outcome behind it for bringing positive change.
Kensington Lodge is truly a breath of fresh air for our family after a negative end experience at her former home and in caring for my mother in law so well, this in turn has impacted our well-being by not worrying and having the guilt that we were unable for her to live with us.
I 100% endorse this care home for anyone currently needing to find a care home for their loved one and wish to acknowledge and thank all the staff for their compassion.

Reply from James Muldoon, Ops Manager at Kensington Lodge

On behalf of everyone, I want to thank you for your truly humbling review.


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Review from Susan B (Sister-in-law of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 10th of August, my sister visited her husband, who is a resident of Kensington Lodge, I was there as well. As she has Multiple sclerosis (MS) and is in a wheelchair she needed to be hoisted into her second wheelchair for comfort. The staff were welcoming and helpful and nothing was too much trouble.
There was such a happy atmosphere in a very clean environment. His room is light and airy and looked very comfortable. My sister enjoyed her visit very much especially as it was her 89th birthday. A big thank you to all the staff.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Dear Susan, thank you very much for recognising the hard work our team is doing to ensure all our residents and their families/friends receive high service standards.


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Review from John B (Brother-in-law of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again my pleasure and privilege to supportively comment on the all-around excellence of Kensington Lodge. Besides the wholly reliable daily performance of the staff and management, the extra mile they went in celebrating my brother-in-law's birthday was exemplary. I'm so pleased he enjoys the attention
of such lovely people to whom nothing is too much trouble at any time. Thank you one and all at Kensington.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Dear John, thank you very much for recognising the good work our team is doing. We will continue to do our best to provide a safe and happy home.


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Review from D B (Sister of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent in every way. My brother has been extremely poorly and the staff have cared for him with great kindness and compassion. They had an open day for families which I attended and what a joyous day it was. The staff produced a range of excellent and different and exciting dishes
for everyone to enjoy. There was music and dancing. All the time while this was going on staff kept a check on my brother making sure he was comfortable. An excellent care home with excellent staff and management.

Reply from Ronniel Alarilla, Manager at Kensington Lodge

Thank you very much for your kind comment and recognising our hard-working staff.


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Review from Rachel L (Wife of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband passed away in May and I just wanted to say about all the care and love he got all the time in Kensington Lodge and the kindness and welcome shown to me and my family whenever we visited the home.

Reply from Jim Muldoon, Manager at Kensington Lodge

On behalf of everyone at Kensington Lodge it was our pleasure to look after your husband and thank you for entrusting us to provide that care.


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Review from Philip P (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the treatment of my mum by the dedicated staff. The food is fine and the entertainment is brilliant.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for your positive feedback. We're very pleased that you are happy with our service and enjoy the entertainment. Again, thank you.


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Review from K P (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was always worried about Mum moving to a care home - Kensington Lodge has made the whole process easy. There was nothing too much trouble. The staff, their care and how they support both of us the family and Mum is just brilliant.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for your lovely words; we're very happy that we could help in making a difficult time a little easier.


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Review from Trevor S (Son-in-law of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. The staff are very caring, and nothing is too much trouble. The home is clean and tidy, and the staff look after my mother-in-law with care and dignity, and she is so happy here.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for taking the time to provide us with feedback; we are very pleased that you're happy with the Home.


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Review from David S (Brother-in-law of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff.
Make this care home outstanding.
Keep up the good work everyone!

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for your very kind words; it's lovely for all of the staff team when people take the time to let us know their views.


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Review from Charles W (Brother-in-law of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Kensington Lodge today to visit our family residents and also attend a meeting to discuss ways to improve things for all residents. It was good to meet other relative's families for the first time. Drinks and cakes were served which was a nice surprise. Certain things were discussed to make
the resident participate in future ideas, which all sounded good, very happy to have been invited to discuss and meet others. Now a new manager has been appointed at Kensington Lodge, new ideas seem to appeal to everyone who attends.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you for joining us; it was lovely to meet family and friends. We fully intend to plan more of these "get-togethers".


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Review from Jenny E (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Kensington Lodge at all, for the care of my mother. The staff are a dedicated group who treat Mum as if she is their own family. The care provided is perfect. They respect Mum's food fancies, some of which I want to try.
Cannot fault 100%.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you so much for your feedback; it's really nice to know that the staff team's hard work is recognised and appreciated.


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Review from C S (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming to relatives of residents. We have met the new manager and appreciated an arranged meeting with other relatives to hear of planned future activities and also to see our feedback/ideas. My mum continues to be content and well cared for.

Reply from Carole Whitman, Manager at Kensington Lodge

Thank you for your kind words and for joining us for the meeting. We will definitely be arranging more.


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Review from C W (Sister of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alwats well received, offered drinks and staff very pleasant.

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Review from C W (Sister-in-law of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited my brother-in-law for the first time at this home. The welcome was warm and helpful, offered a drink when signing in. The dining room could do with decorating, it's very tired and paper peeling off. There appeared to be a lack of interaction with the residents by staff, no activities, or group
sessions. There were residents sitting at the dining tables with no papers or books or anything to make them think or look at. Overall the home was clean and the staff were polite.

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Review from V D (Sister of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice clean tidy home, staff very friendly and welcoming, my sister has settled in well and seems very happy.

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Review from Gary M (Son-in-law of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manageress of this care home made us feel very welcome when I first visited this home. The manageress and all the staff are very attentive to all of the residents' needs. This home is very clean and you can see that everyone here is very happy. Every time I arrive I get a very warm welcome. The
manageress is very efficient in all aspects of her work. You can tell that nothing is too much trouble for the staff, they take everything in their stride with a smile on their face. We are very lucky that our mother-in-law is staying at this lovely care home.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Kensington Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Kensington Lodge is calculated as follows: ( (460 Excellents x 5) + (77 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 548 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kensington Lodge is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Kensington Lodge

What types of Care is Kensington Lodge registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kensington Lodge provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kensington Lodge have?

There are 14 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Kensington Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kensington Lodge to the centre of Littlehampton?

1.6 mile(s) as the crow flies, distance by road may be significantly further.