Kensington Lodge

53 Broadmark Lane, Rustington, Littlehampton BN16 2HJ
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9.8 81 Reviews
  • Kensington Lodge, Littlehampton
Kensington Lodge has an excellent location for supporting versatile and independent living, close to numerous amenities and leisure choices that residents can access while being safeguarded with skilled care provision.

A secure and caring atmosphere suits older people with a wide range of care needs, supporting a choice of daily lifestyle and incorporating numerous activities.

Professionals are also skilled in the challenges of dementia care, with a calm and friendly atmosphere ideal for sensitive mental health.

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Care Provided by Kensington Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ronniel Alarilla (Manager)
  • Admission Criteria
    • Private clients can self refer
    • Ages 45+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Kensington Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy and ask that visitors respect meal times.


Kensington Lodge Reviews (81)

Total of 81, showing 21-40
9.8

Kensington Lodge has a Review Score of 9.8 (9.818) out of 10, based on 47 reviews in the last 2 years. Over all time Kensington Lodge has 81 reviews.

Overall Experience

  • 62
  • 18
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Date Published

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Review from Rosie G (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was end of end-of-life care in December 2023. I seriously cannot thank all the staff at Kensington Lodge enough for all the care, love and compassion that they gave my mum. It was the hardest 3 weeks of my life but every day the Kensington team were amazing making Mum so comfortable and also
supporting me. During the 3 years that Mum was at Kensington, I didn’t make one single complaint because she was well looked after. So I would like to take this opportunity to say a massive thank you to the wonderful manager and all of her amazing team! I miss you all.

Reply from Samantha Oliver, Manager at Kensington Lodge

Today is my last day as Home Manager at Kensington Lodge, and to open this on my final day has truly made me have a tear in my eye. I am forever grateful to receive such wonderful reviews and for relatives to see how amazing the staff are at Kensington Lodge. Mum was loved so dearly by us all. We hope that you and your family are well and hope our paths cross again at some point. Thank you.


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Review from John F (Respite Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, homely, it's made me feel at home.

Reply from Samantha Oliver, Manager at Kensington Lodge

We love you and your smile. Thank you for taking the time to send in a review. We appreciate it.


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Review from P M (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very quickly at this care home. I am very grateful for all the management and nursing staff for all the hard work they put in every day.
They keep us updated with my mother's health.
This is a very clean care home.
The staff make all the residents feel welcome and loved.
Thank
you for all the hard work that you do on a daily basis.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time to complete this review. It really does make a difference.


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Review from C P (Granddaughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan always looks very happy and always smiling and well dressed. All staff and management are very friendly and caring. Kensington Lodge is always clean and smells lovely. Thank you for taking good care of her.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you... means a lot. Hope you are well and hope to see you soon.


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Review from Jayne M (Daughter of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accommodating, friendly manager and staff. Comfortable room and lounges. The food selections are delicious and the service all very good.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you, Thank you, Thank you. Sending love. Hope you are all well.


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Review from R E (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad started his stay at Kensington Lodge he’s been really well cared for by his carer. Shes helped him settle in with ease and has been a great companion to him which helps both my sister and I rest easy knowing he’s in good company.
Thank you to this particular carer, you are a credit to
both the Lodge and the profession.
Cheers.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time to send a review. Truly is appreciated.


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Review from Eleanor T (Niece of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kensington Lodge are friendly, caring, patient, empathetic and professional. My aunt is very well looked after, always dressed well, hair and nails done. Whenever I visit I am made to feel welcome. My aunt enjoyed the Christmas festivities which the staff kindly put on. Very happy with
all aspects of her care.

Reply from Samantha Oliver, Manager at Kensington Lodge

So thankful for your review. Hope to see you soon.


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Review from Natalie G (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad’s care at Kensington Lodge has been the very best. It has a warm and nurturing environment and my dad isn’t just a resident he’s part of a caring family. After the ups and downs of last year seeing how far he’s come I feel reassured he’s in the right place. I have nothing but praise for the staff
who are professional and committed to providing the best care. They are kind, compassionate and good humoured and I feel such gratitude for everything they do for my lovely dad. My world was turned upside down with my dad’s decline and I thought we’d never laugh again but I was wrong, we laugh a lot!
My visit today was fab, Dad was all smiles and I left feeling uplifted.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you so much for your positive review. It uplifts us as well to read such kind words. Thank you for your continued support.


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Review from Caz C (Daughter-in-law of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was cared for so well at the home. He was loved like their own father. He had a lovely room. His meals were served up superbly. He was kept clean and entertained. But sadly, reached the last stage of dementia. He stopped eating and drinking. The girls looked after him until the end.
They bathed him, kept him very comfortable, sponged his palette, layed with him and played background music, kept us informed every step of the way, and showed their respect at his funeral. I fully commend the manageress and her team. Thank you with all our hearts.

Reply from Samantha Oliver, Manager at Kensington Lodge

This actually brings a big tear to my eye. We did exactly love him as you described. We miss his cheeky face and his cheeky actions. I miss him sitting with me in my 'Wendy House' watching football. You are always welcome to pop in for a coffee. Thank you from us all.


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Review from Stephen S (Brother of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has learning difficulties and has been with Kensington Lodge for approximately seven years, and as far as I can see, she is looked after very well.
Whenever I go in, I am really welcomed with tea and biscuits.

Reply from Samantha Oliver, Manager at Kensington Lodge

We love your sister; she is our in-house entertainer with her one-liners. Kensington Lodge is so lucky that we were chosen to support her.


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Review from N R (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided.
Dad has been so much happier since being here.

Reply from Samantha Oliver, Manager at Kensington Lodge

So happy we finally met and thank you for taking the time to review. Hope to see you soon.


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Review from Richard C (Son of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with my father's care at this home. He is looked after so well, even though he has dementia and is challenging at times. Management and staff go up and beyond looking after him. Hands up to the chef! My dad eats all his food up and it is always well presented. The staff are all lovely
and have the patience of saints. Dad's room is very clean and tidy. Looking forward to visiting at Christmas. Manager is extremely on the ball with everything! Well done. Amazing.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time to submit this. Feedback like this always gives our staff a boost. Yes working in care can be challenging, but when we have clients like your dad, it simply makes us smile. Thank you.


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Review from T S (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Kensington Lodge for over a year and a half and I am so happy that she is there. I know that she is well looked after and safe. She has always been a very picky eater and yet she praises the chef all the time for how yummy the food is, that is a major achievement! The care home helps
her use her iPad to stay in touch with me and also give me updates on how she is doing. The staff are all so caring and helpful. It is such a relief for me that she is there. In a place where I know she is loved and well cared for.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for your lovely review. When we receive reviews such as these, it gives us a huge boost. Care at times can be challenging, but Mum does contribute to making our days so much more enjoyable. Thank you.


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Review from Michael G (Son-in-law of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a resident of Kensington Lodge in August 2023. Everytime I visit I am welcomed by friendly, happy staff, managers and care staff. The home has a lovely 'home from home' feeling and I believe that my mother-in-law would not be as happy anywhere else. Everything from the atmosphere,
cleanliness, food and especially the love and care she receives is above and beyond.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you so much for your kind words. The home would no longer be the same without your mother-in-law.


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Review from M O (Friend of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Samantha Oliver, Manager at Kensington Lodge

One word which is so powerful, we are so grateful.


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Review from Mark R (Son of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were delighted to stumble across Kensington Lodge. After a bad experience with another care home, we managed to get our dad in here and we haven't looked back. Everyone, from the manager down to the staff, have made our dad's life much happier. The love shown to the residents from the staff
is incredible. I go home happy in the knowledge that he's in excellent hands. Thank you so much.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for your kind words. We are so pleased that you feel this way, and we welcome you anytime. We love to see you and your family. Please do not forget our party in December; we hope you can all attend. Once again, thank you so much. We love Dad.


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Review from Linda S (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Kensington Lodge are superb individuals. Very friendly and are happy to answer any questions that you may have. The care and attention that they show all the residents is above and beyond. My Mum is really settled there, happy and content. I have absolutely no concerns about
my Mother's care, and know that when I visit I will always be greeted with smiles. (The drinks and cake offered are also very welcome)!

Reply from Samantha Oliver, Manager at Kensington Lodge

Means super amounts to receive such feedback. Thank you.


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Review from C G (Friend of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming and friendly staff.
Various activities are arranged for the residents.
Pleased the Church came in as we are Christians.

Reply from Samantha Oliver, Manager at Kensington Lodge

So lovely to receive feedback from friends as well as loved ones.
Really is appreciated.


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Review from Toni R (Daughter-in-law of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kensington Lodge staff are amazing with my father-in-law. He is very well cared for and above all, he is happy. The home is lovely and feels like a loving family home for all. We are very happy with the love and care provided. All the staff go above and beyond to make everyone feel welcome. Thank you
so much for the love and care you give to my wonderful father-in-law.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time to write your review. Every time we receive one, I inform the staff and encourage them to read them. It confirms, to them, that the little extra things do not go unnoticed. Thank you.


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Review from Anne G (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit we are always impressed by the friendliness of staff and management. They always go the extra mile to make us feel part of the Kensington Lodge family. My mum has settled extremely well since moving there in August 2023. And that is due to the home being so homely and attentive.

Reply from Samantha Oliver, Manager at Kensington Lodge

We try our best. Thank you for submitting another review. Always grateful and look forward to December, when you come in for a PJ day.


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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Kensington Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Kensington Lodge is calculated as follows: ( (460 Excellents x 5) + (77 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 548 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kensington Lodge is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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