Kensington Lodge

53 Broadmark Lane, Rustington, Littlehampton BN16 2HJ
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9.8 81 Reviews
  • Kensington Lodge, Littlehampton
Kensington Lodge has an excellent location for supporting versatile and independent living, close to numerous amenities and leisure choices that residents can access while being safeguarded with skilled care provision.

A secure and caring atmosphere suits older people with a wide range of care needs, supporting a choice of daily lifestyle and incorporating numerous activities.

Professionals are also skilled in the challenges of dementia care, with a calm and friendly atmosphere ideal for sensitive mental health.

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Care Provided by Kensington Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ronniel Alarilla (Manager)
  • Admission Criteria
    • Private clients can self refer
    • Ages 45+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Kensington Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy and ask that visitors respect meal times.


Kensington Lodge Reviews (81)

Total of 81, showing 41-60
9.8

Kensington Lodge has a Review Score of 9.8 (9.818) out of 10, based on 47 reviews in the last 2 years. Over all time Kensington Lodge has 81 reviews.

Overall Experience

  • 62
  • 18
  • 1
  • 0
  • 0

Date Published

81
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Review from Carol P (Niece of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed with the friendly atmosphere, cleanliness and especially the food and little touches like the napkins.

Reply from Samantha Oliver, Manager at Kensington Lodge

Bless you for completing a review form whilst visiting. It means a lot and to notice the little touches is something we have not had comments about in the past. We look forward to your next visit.


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Review from Lesley K (Stepdaughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the management and staff enough for how well they looked after my 95 year old stepfather, who could at times be very vocal. At the end of the day the home could be a palace, but it all comes down to the staff, who were simply wonderful. My stepfather was looked after, emotionally and physically,
with the best nursing care when needed. They helped ease a burden for the whole family. I will always be grateful.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you, thank you and thank you... He was a character but a loveable character, who is now sadly missed. We are so glad that we could ease the burden. If you are ever in the area, you are always welcome to pop by for coffee, it would be lovely to see yourself and Mum. Take care and lots of love.


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Review from Patricia C (Wife of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in hospital for four months and was very stressed, lost weight and could not eat or manage most usual day to day routines. Since he came to this care home he is much happier, has put the weight back on, feeds himself and joins in with most activities.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you so much for taking the time to write a review. I am glad that you have seen a difference in your husband already. As you are fully aware, I have a huge soft spot for him and him me. From when I saw him in hospital till now he really does appear to be a different man. We look forward to seeing you when you next visit.


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Review from Nick P (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean. Staff ok. Peaceful place. Staff are caring for mum very well.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for your kind words, these are much appreciated.


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Review from Tanya N (Relative of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our auntie has been residing at Kensington Lodge since April 2021. From her first day, up until present day, we have found many aspects of Kensington Lodge to be outstanding. We've been made to feel welcome and have been regularly updated and informed of any decisions needing to be made. The lovely,
warm, homely, yet safe and secure environment was a necessity for us as a family and Kensington Lodge offered all of this. All members of staff have always been attentive, supportive and offer the highest standard of care.

Reply from Samantha Oliver, Manager at Kensington Lodge

Oh my, oh my, what lovely feedback! All at Kensington Lodge are so so grateful. Thank you. We look forward to seeing you soon.


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Review from Roger S (Friend of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, with excellent care from all staff and management.

Reply from Samantha Oliver, Manager at Kensington Lodge

How lovely to have such positive feedback. Thank you.


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Review from J D (Ex Family Member) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of a care home is due to the quality of the staff. At Kensington Lodge the staff team demonstrate a high level of care and consideration towards my brother-in-law who has dementia. The staff team is consistent, which is really important when providing support for people with complex needs.
The atmosphere in the home is calm and reassuring. Due to this my brother-in-law, who had previously experienced a very difficult time, has settled and appears calm and content.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you very much for taking the time to submit a review and for your kind words. I will be sure to show the staff. We try our very best to ensure Kensington Lodge is calm, relaxing and, above all, safe. Thank you once again and we look forward to seeing you soon.


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Review from S P (Son of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Kensington Lodge end of January this year. At the time, I was very concerned he would not react well to the move, but in fact, it transformed him! The manager, the staff and the chef welcomed Dad into their home and into their hearts, and within days, he was wearing the cheeky grin that
hadn't been seen in months. It was the right decision to move Dad into a small care home, and Kensington Lodge was the right choice and a great relief to me.
Many, many thanks to the manager and everyone in the team.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time to send a review. As a manager and speaking on behalf of the wonderful team here, reviews like this really do make us smile. We have had it tough with the pandemic, and it is so refreshing to see us once again making a positive difference to our residents' lives. Your Dad is a complete charmer, and who wouldn't want to welcome him into their hearts. This is Dad's home now, and we are all extremely grateful and thankful to be working in such a lovely place.
We look forward to seeing you when you are next over.


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Review from Mike L (Son of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are returning customers of Kensington Lodge. My father spent some time with them two years ago.
It was a good home then and has improved with the new manager at the helm, leading a caring team. She appears to have a good understanding of her residents. The home is welcoming to relatives
and open to discussions regarding the care needs of their loved ones, being sympathetic in discussing some of the hard subjects that need to be discussed. Mother has settled in well and is now comfortable raising issues with staff.

Reply from Samantha Oliver, Manager at Kensington Lodge

Wow, thank you for your positive feedback. I have shared this with the staff and they were overwhelmed with your kind words. Every staff member continues to try their hardest to make the home feel like a 'Residents Home' in a person-centred way and we love to engage with our resident's families and find out that little bit extra about their loved ones.


Thank you once again and we look forward to seeing you soon.


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Review from Nadya F (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kensignton Lodge take excellent care of my dad and all the residents. The facilities are very clean and well maintained. Freshly cooked food is readily available and tastes fantastic (I've also tried some!).
Many thanks to all the staff and management.

Reply from Samantha Oliver, Manager at Kensington Lodge

We absolutely love reading feedback like this, thank you so much. Your father makes us smile every day! Thank you again for your time and look forward to seeing you soon.


Regards


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Review from David N (Brother of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great!

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time to submit a review. This means a lot to us at Kensington Lodge.


We hope to see you soon.


Regards


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Review from Juliet S (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, professional and caring.
Thanks for looking after my mum.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you so much for taking the time to do a review. All feedback is always welcome. We hope to see you soon.
Regards


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Review from Roy P (Resident) assisted by family/friend published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be extremely kind and always on hand if and when I need them (with a smile on their faces).
The food is hotel, 5* standard.
My room is lovely and my bed is so comfortable.
I always feel like an important person and enjoy the staff dancing and singing.
I am kept clean and well
looked after.

Reply from Samantha Oliver, Manager at Kensington Lodge

We love to receive reviews from our residents, thank you so much. We are very fortunate to be in your life.


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Review from M M (Respite Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room: Comfortable, well equipped and kept very clean.
Food: Good with varied menu.
Staff: Pleasant, co-operative and very capable. In addition to health care, hairdressing is an extremely welcome option. Visiting chiropodist every six weeks also very helpful.
Security: Varied. Good control of visitors
re COVID but 3 or 4 episodes of confused entrants to room at night. Also loss of a suitcase and one skirt.
Summary: A very pleasant experience staying at this care home. I should be happy to return if necessary in the future.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for your words and we look forward to welcoming you back at any time.


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Review from Mandy S (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit once a week I have always found the staff are very friendly and helpful. Dad is always very clean and looks cared for.

Reply from Samantha Oliver, Manager at Kensington Lodge

Hello


thank you for taking the time to submit a review. We very much appreciate it at Kensington Lodge.


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Review from Wendy B (Daughter-in-law of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at Kensignton Lodge for just over a year. Since being at the home, he is happy and very well cared for. We cannot thank the staff enough for all their care, especially through the toughest times with COVID, and for keeping him safe. My father-in-law has got much cheekier and
it is really lovely to see him laughing and smiling. All thanks to the super, fantastic staff.

Reply from Samantha Oliver, Manager at Kensington Lodge

We very much appreciate you taking the time to send in a review. This really does mean a lot to us at the home. Your father-in-law has definitely got cheekier and he brings a smile to our faces daily.
Look forward to seeing you over the summer.


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Review from Roderick B (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 101-year-old mum has been at Kensington Lodge for over a year and has been well looked after since. She has a nice bedroom and enjoys the food. All the staff are friendly and take care of her.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time to send in a review; it means alot to us as a home. We look forward to seeing you on your next visit.


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Review from E A (Friend of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very accommodating to both residents and visitors. The home has a lovely relaxed feel. The resident's transition from his own home to Kensington Lodge was very smooth and he appears to be very happy and settled due to the care and personalised support he has received.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time to complete a care review form it is much appreciated. I am glad that you feel the home has a relaxed feel.


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Review from Heidi F (Private Carer of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit, I was met with music and smiles with residents dancing with staff.
Really great atmosphere and family feeling within the home.
The staff are all so welcoming and I couldn't expect anymore, the food is incredible and looks top restaurant style.
Visiting this home has changed my
view on care and I would happily place a family member into Kensington Lodge.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time Heidi to write this review. In these difficult times reading reviews like this really does make our day. We try to do our very best for our residents and really do hope that everyone feels that it is a happy home; 'their happy home'.


Thank you once again.


Sam


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Review from Laura D (Regular Volunteer) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough COVID regulations.
Staff have always gone the extra mile.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Kensington Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Kensington Lodge is calculated as follows: ( (460 Excellents x 5) + (77 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 548 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kensington Lodge is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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