Review from Linda T (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience

I was very pleased with the care my late mother had at Kensington Lodge. My mother always loved to go back to see staff when we went out for the day. She felt safe and happy. I can not thank the staff enough for the care they gave my mother.

Reply from Samantha Oliver, Manager at Kensington Lodge

Hello Linda,

Thank you for this lovely review. I will be sure to pass this on to the staff. Mum was a huge part of the home and we miss her dearly.

Once again, thank you for taking the time to do this review.

Regards

Sam

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Review from Peter A (Partner of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience

My partner entered this home early 2021, and during the intervening months, it has become abundantly clear to me that the most overriding factor should be the level of care on offer. Fortunately, in Kensington Lodge, professionalism, care and devotion go hand in hand. This is supported by a small, neat,

clean and tidy premises. Added to that, the food is exceptionally good, helped by a very competent chef. The location, a few minutes from the beach and with off road free parking, just completes a rather perfect picture.

Reply from Samantha Oliver, Manager at Kensington Lodge

Wow Peter, thank you so much for your kind words. I will of course pass these on to the staff and ensure that the chef is aware of your kind words.

Wishing you a very Happy New Year.

Regards

Sam

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Review from Z C (Daughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience

We found Kensington Lodge a happy and supportive home for Mum. All the staff were kind and friendly and made the home a good place for Mum to live, despite her confusion. We know she enjoyed music and singing along with the staff and the performers who came on occasions. They were very helpful in assisting

my mentally ill brother facilitating his first visit to see Mum for 2 years, due to COVID restrictions, in her final days.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you so much for your kind words. I will pass them on to the staff. Thank you also for the kind gesture of the olive tree, which we will cherish and remember your mum.

Kind regards

Sam
Manager

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Review from G S (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience

I have found the staff friendly and helpful when phoning or on a visit.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you G S for taking the time to submit a review. Feedback is always very helpful and I will pass your comments on to the team.

Kind regards

Sam

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Review from Mavis P (Friend of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience

Always welcoming and with a smile.
Definitely will recommend.

Can I put my name on the emailing list, please?

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Review from Denise N (Friend of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience

Facilities offered during visits.
Will recommend - excellent treatment.

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Review from Stephanie B (Wife of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience

I have had the best support anyone could wish for to help give my husband a happy life with dignity and to keep him in the best health possible.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you for taking the time to write a review. We really do appreciate it.

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Review from Andrew B (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

My father came into the care of Kensington Lodge care home in February 2021 after several falls at his home. I can say with complete honesty Kensington Lodge care staff have turned his life around. I have seen a complete change in him, from him being deeply depressed, withdrawn and angry into a happier

man. His personal care and mental health have improved tenfold. He always looks clean and tidy, he engages with me much more and you wouldn't know he's got dementia. The staff are friendly, kind and courteous. My father is no longer lonely having the staff and residents to interact with. My father is now so happy, contented and settled that he is now looking for love at the home! He has his sense of humor, sparkle and cheekiness back! The staff have worked miracles and I cannot thank them enough for giving my father a new lease of life.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you so much for your kind words. We too have seen a transformation in his well-being.

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Review from Carey W (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience

I personally couldn't rate this as high as it deserves, the staff are amazing. I know my dad is loved and cared for and I never have to worry about his well being.
If any concerns the home will call me straight away, through this difficult year they have been amazing, and my dad's safety is a priority

at all times.
Love the people as does my dad, he may not know who I am but always has a smile for the staff.

Reply from Samantha Oliver, Manager at Kensington Lodge

Thank you so much for your review. Dad is a huge part of Kensington Lodge and makes everyone smile daily. We continue to do our best at this difficult time. Thank you again.

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Review from Sharon E (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience

Nothing was too much trouble for the manager and the team.
My mum was in another home that wasn't meeting her needs, she was sad and withdrawn. The manager and staff arranged to get mum across to Kensington Lodge even though they were pushed for room.
Mum is now settled and much happier, I can't thank

them enough.
Great staff who make you feel welcome and part of their family.

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Review from Elle S (Granddaughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience

Since moving into Kensington Lodge, my nan has received the care she needs from a kind and caring team. Kensington Lodge is a nice care home which has regular entertainment for the residents and visitors are always made to feel welcome. Highly recommended.

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Review from Clare P (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience

My mother was transferred to Kensington Lodge 6 weeks ago and placed in permanent care due to her advancing dementia. The staff have been friendly and supportive to both my mother and myself helping us adapt to our new circumstances. I feel I can raise any issues with the staff and I look forward to

my weekly visits.

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Review from John M (Brother of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience

We chose Kensington Lodge for my sister as it was just right for her needs; it had only a small number of rooms, compared with others we had visited and the condition of the building and the rooms exceeded our expectations.
My Sister has been a resident for over 2 years and throughout that time I have

also found that the staff paid attention to each resident's personal needs, there is a very nice atmosphere. There is music and chair exercises sessions every week, and 4 or 5 times a year a visiting Professional Concert Party puts on shows for the Residents and Families which are greatly enjoyed.
Either my Wife or I visit Kensington Lodge at least 3 times a week and we would like to say how welcoming all the staff members are to us and find time in their busy schedule to speak to us and my Sister and are always so friendly and professional. The manager is generally on site during our visits.

Reply from James Muldoon, Ops Manager at Kensington Lodge

Thank you so much for your review it is appreciated.

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Review from Constance A (Wife of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

After suffering a stroke and also having early Dementia he needed more help and care.
Initially, he had a couple of trial weeks before he became a permanent resident.
I visit him 3 or 4 times each week and I am always made most welcome.
I feel I've made a very wise choice and he is now quite happy

and well looked after.
Recently it was our 70th Wedding Anniversary.
The staff had all signed a card, there was a lovely cake and a beautiful bouquet of flowers for me.
We were quite overwhelmed - it was such a lovely surprise.
The manager took a photograph of us and later gave us a copy which she had framed.
It was a very kind thought - very much appreciated.

Reply from James Muldoon, Ops Manager at Kensington Lodge

Thank you for your review it is appreciated.

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Review from Melanie W (Daughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care and attention to detail.
The food is always nutritious and looks very nice.
Clean and tidy surroundings throughout the home. Always have time to talk to residents and their families.

Reply from James Muldoon, Ops Manager at Kensington Lodge

Thank you very much for your review it is appreciated

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Review from Christine P (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience

Mum was in Kensington Lodge for 2 years and felt settled and "at home". She was able to indulge in her love of singing and dancing due to the entertainments provided. The staff always treated her and the other residents with good care, respect and a great deal of tolerance which is essential when people

have Alzheimer's/dementia. Kensington Lodge is not one of those large impersonal care homes and all staff are very welcoming to residents families and visitors.

Reply from Jim Muldoon, Operations Manager at Kensington Lodge

Dear Christine, we at Kensington Lodge thank you for your kind words and I know your review will be good news to Pauline and all the team

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Review from Paula P (Daughter of Resident) published on 11 October 2016
Submitted via Website • Report

Overall Experience

My mother became a resident at Kensington Lodge in January 2015. Whilst I was sad to have to place her in a 'home' I was impressed with the friendliness and warmth of the staff straight away. Her room is a very welcoming room too. She took a while to settle at first but in the time she has been there

she has settled into a routine and all her needs both physical and mental have been dealt with in a kind, caring and very professional manner. The home has had a change of management during her time as a resident and I am delighted to say the already excellent care has improved and the various changes to the surroundings have improved the overall already good standard too. As a relative, I have been kept fully informed of my mother's daily care and am always made to feel very welcome on any visits. I know that my mother is safe and well cared for which gives us as a family the peace of mind we so badly needed nearly two years ago. Thank you to all the staff at Kensington Lodge.

Reply from Jim Muldoon, Op Manager at Kensington Lodge

On behalf of Everyone at Apex Healthcare, we thank you for taking the time to write this review and we appreciate your positive and kind words.

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Review from Catherine (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience

My mother lived at Kensington Lodge for the past four years. As soon as I first walked in, I knew it was the right place for her. There is a lovely homely feel. The other residents all looked well dressed and happy. My mother never once asked to go home. She was always content and had a smile on her

face. The staff became friends. A more caring team you'd be pushed to find. Nothing was ever too much trouble for them so often you hear the bad experiences in the media not the many exceptional places like Kensington Lodge.

Reply from JIM MULDOON, op mgr at Kensington Lodge

Thank you for your positive words they are appreciated by us all here at Apexhealthcare

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Review from Steve G (Son of Resident) published on 3 December 2015
Submitted via Website • Report

Overall Experience

Kensington Lodge looked after my mother with the utmost care and dignity during her stay there(nearly 2 years). The staff were extremely professional, caring and totally understood her needs. The communication between the staff and myself was 100% at all times and I would. Not hesitate to recommend

their services and facilities to other parties.

Reply from Jim Muldoon, Op Director at Kensington Lodge

Dear Mr Geenwood, everyone at Kensington Lodge and Apex Healthcare appreciates your kind comments and the time taken to place your review.

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Review from Sarah S (Daughter of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience

I can't fault the service and level of care shown to my mother since she became a resident at Kensington Lodge. She was originally just staying as convalescence after being in hospital for an extended period but once we realised that she wouldn't be able to cope alone at home, we had no hesitation in

making it a permanent arrangement. The staff and management treat all residents with dignity and compassion and the overall atmosphere is one of a very happy and settled household.

Reply from Jim Muldoon, Operations Manager at Kensington Lodge

On behalf of the Manager and her team we thank you very much for your review, like myself the team are dedicated to providing the best care possible.

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Kensington Lodge

Care Provided by Kensington Lodge

Good to Know

Funding & Fees Guide for Kensington Lodge

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