Total of 81, showing 81-81

9.8

Kensington Lodge has a Review Score of 9.8 (9.818) out of 10, based on 47 reviews in the last 2 years. Over all time Kensington Lodge has 81 reviews.

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Review from Dave (Son-in-law of Resident) published on 8 October 2015
Submitted via Website • Report

Overall Experience

We didnt know what to expect when we first went in all you hear is horror stories but how different it was from that, we were greeted by the manager who was a lovely lady as was her deputy. The home was clean bright and full of happy staff and residents. We just wanted was best for mum who needs round

the clock care. We were informed that this could be provided for her but you still have your doubts but there was nothing to doubt mum has the care that she needs. The move to mums new home was hard for her and for us as she had been living with us after the sad loss of her husband, but from the second she arrived she was made to feel welcome by all people there. Every time we visit mum is clean and tidy and extremely well fed. We are always offered a drink and chairs are brought for me to sit on, nothing seems to be too much trouble its better than being at home (don't tell my wife). If you ever thought that care homes were horrible smelly places then this place breaks the mold its like a home from home and I cannot fault it in any way mum has settled in now and when we take her out she cannot wait to get back what more could you ask for,we would highly recommend that you go have a look for yourself you will not be disappointed.

Reply from JIM MULDOON, Operations Manager at Kensington Lodge

Thank you for taking the time to review Kensington Lodge and provide the Manager and her staff team with so many excellent comments. It is very much appreciated especially in these times of so much negative care home press.

On behalf of everyone at Apexhealthcare, thank you.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Kensington Lodge is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.818 for Kensington Lodge is calculated as follows: ( (460 Excellents x 5) + (77 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 548 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 Points relating to the number of positive Reviews for Kensington Lodge is based on 46 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 46 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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