Review from K B (Daughter-in-law of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

Manorfield Residential Home is a lovely residential care home in quiet, peaceful surroundings which I would recommend to anyone looking for this type of care. It is clean and well maintained with spacious corridors, and the fact that everything is on one level is a huge benefit. The home is well run,

and the staff are kind, caring and really responsive to individual needs. The team make every effort to treat people as individuals, respect their wishes and adapt the care plans and approach accordingly. There is no 'one size fits all approach', and they try to accommodate requests wherever possible. The transition to care home life can be very challenging, but the staff are very patient and understanding. The senior team are really hands-on and involved with the care of residents and is very approachable and open to discussion about all aspects of care. Visitors are made to feel welcome and that they can see their loved ones at any time. We are all very happy with the level of care provided.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for taking the time to review our care home and care delivered. It is heartwarming to read what you have said, and we are very grateful for your in-depth detail, which helps us understand exactly what is required of us all to ensure that each person feels they have an individual care package that meets their needs. We do pride ourselves on trying to achieve the best results for each Resident and strive to keep that ethos as personalised as possible. Thank you for your lovely comments; they are very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim W (Son of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

It is great to know that Mum is being cared for by such an amazing group of people. The staff are always on hand to look after Mum's needs and genuinely care for the residents. Manorfield Residential Home has a warm and friendly feel which is down to the staff. I don’t believe that Mum could be in a

better place and this gives us great peace of mind.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your review of our service. We are pleased that you are happy with our care, which makes us all happy too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma K (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

My mum has been staying at Manorfield for a couple of months now. She settled in very quickly. The staff are very friendly and helpful. The room is lovely with a view of the garden and has a nice large bathroom ensuite. It’s perfect for my mum's needs; she is much happier than she was at home. It has

a lovely, calm atmosphere, and the residents have the freedom of choosing what they want to do in regards to staying in their rooms or going to the communal areas. She is very well cared after.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for taking the time to review our care home, and we are really pleased that your Mum is happy and feels relaxed in her new home with her Manorfield family. Being given a choice is a very important factor in everyone's daily lives and gives them a secure feeling of being at home. Your comments are very much appreciated - thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicky G (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

Mum’s first experience of Manorfield was a two-week stay for respite. The wonderful, warm, caring staff made Mum so welcome that she stayed! Three months on, Mum is an integral part of the ‘Manorfield’ family.
The welcome extends to all our family/friends and encourages Mum's socialisation by having

lunch or tea together.
We 100% recommend Manorfield.
I trust all staff to care for and treat all the residents with respect and dignity.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Bless you, and thank you for your encouraging words, which the staff are delighted about. We do appreciate you taking the time to review our care home; thank you very much, and so glad that Mum is happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Wife of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience

From the start of my husband arriving at Manorfield Residential Home, I have felt a very warm feeling of welcome, support and helpfulness from all of the staff. This has made for as easy a transition as possible, given the circumstances of my husband’s unexpected requirement for 24-hour help from care

staff. Nothing has been too much trouble for the staff to deal with and their communication has been excellent at all times. I cannot think of anywhere better for him to stay.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your lovely comments, we are delighted that you feel a warm welcome in our care home and that you are happy with our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise A (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience

My father arrived at Manorfield Residential Home for emergency respite purposes to give my mother a 2 week break. Because the stay was last minute my father had not much time at all to emotionally prepare himself for his stay and he was somewhat distressed about leaving home and going into Manorfields

without my mother staying there too. The staff were simply incredible at helping my father settle and coped superbly well with his initial distress and missing my mother. The stay has turned into a permanent place for my father to live and he is very calm now and feels safe there and finds the staff to be very kind and helpful. He always looks immaculately turned out and is extremely well cared for. The staff communicate very well with us, are on top of all his care needs, and when he needs a dressing (his skin is so thin now it tears easily) they call in the district nurses to manage it. Our family are exceptionally happy that our father is being so well looked after. Thank you all!

Reply from Karen Stovell, Manager at Manorfield Residential Home

Your Father is a delightful man, who is a pleasure to care for and has settled well. Your Mother is a lovely lady and very supportive as are you and your family. Thank you for your lovely comments about our care home, we all really appreciate you taking the time to review our service and our care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley A (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience

Mum is very happy here. The staff are so caring and compassionate and have a really good relationship with all family members. It has a lovely atmosphere, always looking bright and welcoming which helps to make it a happy experience.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for taking the time to review our care home. We are delighted that your mum is happy and thank you for the lovely comments which are very much appreciated by us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin W (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience

My Mum didn't want to go to Manorfield but after two weeks in their care, she didn't want to come home. They had the time to give my Mum the attention that I can't. I wish that we could afford to let her stay there full-time as I think she would be far better off.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your review of Manorfield. We are really pleased that your lovely Mum enjoyed her stay, she is a truly delightful lady and we enjoyed her being with her Manorfield family and look forward to her next holiday in August.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Justine C (Daughter-in-law of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

My father-in-law was with Manorfield for the last few months of his life, he was treated with such amazing care, compassion and kindness. I literally can’t thank the team at Manorfield enough. Unfortunately, we had bad experiences in other care homes and I am so relieved that we trusted the manager

and another lady with his final few months - you only get one chance to get that right and they went above and beyond. We never once saw him looking less than immaculate which just shows how much effort all the team put into caring for their residents. I work in care homes and so have the experience to be able to judge when a home is a good home Manorfield definitely is a great home which I would recommend to anyone.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for taking the time to review our service. It is heart-warming that you speak so highly of our Care Team and Home. Here at Manorfield, we strive to excel in our field and your kind words reflect that we are achieving the standards we pride ourselves on.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne D (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience

Mum was a resident at Manorfield for a little under a year. Lovely, bright room suitable for low vision. Lovely, caring and capable staff. All on the level, so easy for mobility issues. Unquestionably the best place for her.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for taking the time to review our service and for your comments. We are very pleased that you felt it was unquestionably the best place for your mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

A member of my family has been in the home now for about 6 months. I cannot speak highly enough of Manorfield in which she is treated, the care of the staff and management, the meals provided and the setting of the home, together with the upkeep of the grounds. She has been made to feel very welcome,

as have I.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your lovely review - it is music to our ears that Mum is happy and living in a 'hotel' - wow that is so nice to read and to witness. It is never an easy decision to choose a care home for our loved ones but hopefully, we shall continue to ensure Mum receives five-star service at our 'hotel'. Thank you for your support with your lovely mum's care, it is so much appreciated by us all but especially your mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

Mum has been living at Manorfield for 8 months and has been very well looked after. The home is purpose-built and so feels light and airy, with plenty of indoor and outdoor space for gatherings or just sitting. The facilities, food and activities are very good, but it is the staff that makes the difference;

everybody is welcoming and friendly, and prepared to go above and beyond to help whenever necessary. Staff are keen to get to know residents as individuals and they really do care. It is not an easy decision finding the best place to care for your loved ones, but the team at Manorfield give you confidence that all will be well.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for taking the time to review our care home. It is very reassuring for us to know that your mum is happy. Your comments about us all are so lovely, thank you very much, it means a great deal to Team Manorfield to know that what we 'do' makes a difference to our residents' lives and also gives reassurance to their loved ones and friends. We appreciate your comments and also your great support too. Thank you from us all at Manorfield.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea S (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

My father moved to Manorfield in March 2021. Right from the beginning we, as his family, have been so impressed with the kindness, love and care that all the team at Manorfield have shown to my father, my mother and the rest of his family. His dementia meant that the move into a care home could have

been challenging for him but within a few weeks, he was very settled and accepting of his new home. The team bring a wonderful mix of professionalism, care, love and fun to the way they look after the residents.
In the time that my father has been there, the team has remained largely unchanged which must reflect on the wonderful management team who have created such a loving, happy and caring ambience at Manorfield.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you so much for your lovely review of our service. We are delighted that you are happy with our care and that your father is happy. It is lovely when a family is very supportive as well, so we all thank you for that too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeannie L (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

My mother is very happy at Manorfield her new home! With a very nice clean room with her own things and lovely view!
Mum told me she thought she was living in a hotel, starting the day with breakfast in bed.
Mum loves all the kind attention from the wonderful Manorfield team which so often comes

with a nice cup of tea and a friendly chat and a giggle! Mum loves the entertainment and joining in with all the different activities each day! She can’t believe she doesn’t have to worry about anything or have to cook. Enjoying very much the delicious meals every day and making new friends!
Mum is looked after with such kindness and respect and her medical care is excellent!
Mum told me nothing is ever too much trouble if she gets a bit muddled and has questions!
The excellent senior leadership team keep me well informed of how my mum is doing which brings me and my family great comfort!
And now I’m crying with gratitude for Manorfied’s wonderful team!

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your lovely comments and for taking the time to review our service. It is reassuring for us to know from families/friends that their loved ones are happy and to know that the care we deliver makes a difference to our resident's lives. It is lovely when a resident feels at home and we call it the Manorfield family, which makes our residents smile. Thank you for your support, it is appreciated by us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident of Manorfield since January 2022. Prior to this, she had been living in a retirement flat, but due to her mild Alzheimer's, she was unable to properly look after herself - not sleeping well, not eating properly and forgetting to take her medication. Since moving to Manorfield,

the change has been extraordinary, she is a changed woman; sleeping well, eating heartily, taking her medication and thoroughly enjoying life. This truly is a marvellous residential home, the staff are phenomenal and the facilities/activities are second to none. All the staff have a smile on their face and take a genuine interest in the residents and their families.
As a family, our priority is that Mum is happy and at Manorfield, she truly has found her home, a place where she is extremely happy and is well looked after.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for taking the time to write a review about Manorfield. Your comments are so lovely and we are delighted that Mum is happy with us all in her home. It is lovely to know that Mum enjoys all the 'treats' of the day with a smile and giggle, as they say 'laughter is good for the heart' so let's hope we can keep making Mum giggle. Thank you for your very kind comments, we all really appreciate your kindness and support too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary M (Son of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident for the past year. We, unfortunately, had to find her alternative accommodation and care after numerous falls and frequent visits to hospital due to this. We were advised that she was unable to care for herself at home and the carers visiting 4 times a day were not sufficient

for her needs. We chose Manorfield on recommendation and we have been really pleased with our choice. My mother settled in very quickly which was very reassuring, as she has advanced dementia and she arrived at Manorfield during lockdown. From day one she has had the benefits of being in a safe secure environment and the reassurance of excellent caring staff and a lovely team of people looking after her.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your lovely review of our care home. It fills me with pride to read your comments, thank you so much. I am delighted that you are happy with our care of your lovely mum; your support is also very much appreciated by the team. It is the hardest decision to have to find a care home for our loved ones and hopefully, between us all, we deliver the best care that we can and try to make a difference to those in our care. With the support of all families, it does help us immensely to create a 'home from home'. Thank you so much for your help and your support too, it really makes a difference to us all, or as we say at Manorfield 'Teamwork Darling!' is the order of the day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan T (Son of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience

The buildings at Manorfield Care Home we’re designed for the purpose and this means the place feels like a hotel. The whole facility has a light and bright atmosphere and is maintained to a very high standard. All the staff are extremely friendly, efficient and care focused. The standard of care they

provide for my mother means that we have no concerns for her safety or wellbeing. The staff have a can-do, will-do attitude. They are very quick to respond to changing circumstances and the needs of their residents. We are extremely pleased with levels of care they offer and we appreciate the work they put into creating a happy environment.
My mother has had nothing but praise for the quality of Manorfield’s catering.
Manorfield also provides good levels of entertainment for their residents.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for taking the time to review our care home, your comments are lovely and very much appreciated. Teamwork is key to providing care and the team work hard, your comments will be passed to them and will be received with warmth and gratitude. It is great to know that families are happy with our care and the facilities of our care home. Your support is very much appreciated by us all, thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise S (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

Manorfield is a wonderful home. The staff are absolutely amazing and looked after Dad with such love, care and compassion. It feels like a family home. Everyone is treated as an individual. Residents can bring anything they like to furnish or decorate their rooms. Every effort is made to ensure people

have the food they like too. The garden and fish pond is a peaceful space, ideal for a coffee with Dad. We have great memories of the summer parties. The Christmas decorations are amazing and birthdays are always celebrated. My dad lived there for three years and was very happy. When it came to end of life care, the team made every effort to ensure Dad's wishes were respected and he was treated with dignity and compassion. Nothing was ever too much trouble. I recommend Manorfield unreservedly.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your lovely comments about Manorfield and we are so pleased that you were happy with our care and facilities. As a family, you supported us beautifully which we all appreciated. Dad was an amazing gentleman with amazing stories of his life and we all enjoyed caring for him. Thank you for taking the time to review our service, it means a lot to everyone at Manorfield.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne L (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Manorfield Residential Home is truly outstanding. They took care of all my father's needs from when he moved in in June 2018 to when he sadly passed away last month. The staff are extremely caring and professional at all times, I can't speak highly enough of their dedication. They also kept me and my

family informed regularly, and phone-calls and emails were regular.

My dad very much enjoyed his time at Manorfield. I don't live nearby but pre-Covid visits were always such a pleasure. I never had any doubt that my dad was being very well looked after.

The home is clean, well maintained, with a lovely garden, home-cooked food and regular entertainments.
During lockdowns, the staff arranged weekly Zoom calls with the family which was much appreciated.

I couldn't have been happier that we chose Manorfield.

Reply from karen stovell, Manager at Manorfield Residential Home

Thank you for your review of our care home and your lovely comments. I am pleased that you were happy with your lovely fathers' care; your comments will be passed on to the team and really are appreciated by us all, thank you very much. We all thank you for your support too, which was always so willingly offered and given. Take care we all send you and all the family our warmest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim M (Son of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience

My mother has been at Manorfield for some years now, suffering from dementia and progressing over the years from fully active to being wheelchair-bound and fully dependent on her carers. Throughout this period Manorfield care has been first-class. The staff are wonderful, going out of their way to make

residents and visitors welcome and appreciated. The building is light and airy with excellent facilities.
Mother is now approaching her 101st birthday. She spent her 100th birthday last June in full lockdown, but Manorfield organised a party for her with the other residents attending in person and more than 30 of her sons, grandchildren and great-grandchildren plus partners "attending" via Zoom, which turned out to be a very special occasion for us all.
I would recommend Manorfield to anyone looking for a caring, friendly home with a family atmosphere.

Reply from karen stovell, Manager at Manorfield Residential Home

Thank you for taking the time to review Manorfield. It is really lovely to for us all to know that you enjoy our family atmosphere, a comment which will be passed on to the team, who will be delighted. Your comments are very much appreciated by us all and we are happy that your mum is happy and you are happy with our care and all our facilities. Your family are very supportive and your mum is always so happy to spend quality time with her four sons and their families. We all thank you for the kindness which you extend to the team as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Manorfield Residential Home

Care Provided by Manorfield Residential Home

Good to Know

Funding & Fees Guide for Manorfield Residential Home

Facilities