Review from Jo E (Sister of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

We looked at over 20 care homes before my sister joined Manorfield in 2012. She stayed there until her death in 2017. Her care was amazing. So when my other sister required care in January 2019 neither she nor I hesitated in our choice. Everything I could wish for has been done to ease this major life

change. The staff are all unfailingly kind, cheerful, thoughtful and helpful. They all know each resident individually and enjoy their work. It was a pleasure to see so many of the excellent staff still working there. I cannot recommend Manorfield highly enough.

Reply from Karen Stovell, Manager at Manorfield Residential Home

We are so pleased that you are happy with our care of both your sisters. It is great to get feedback, which helps us all to deliver exactly what is needed for our lovely residents. Thank you for taking the time to review Manorfield, it is appreciated by us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley C (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

Manorfield is a welcoming home for people of various disabilities. The care and support to both the residents and family members is high. Residents enjoy the security and routines that are in place. Families/visitors are always welcomed with tea/coffee or to join the residents for a meal. My mum is

settled and happy in only two weeks of residency and we, her family, feel very reassured she is cared for properly.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your comments and we are all so happy that you are pleased with our care and our facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda P (Daughter-in-law of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience

My father-in-law was a resident at Manorfield Residential Home for 3 years. As he had dementia he could sometimes be challenging to deal with, but he was always treated with the greatest respect, professionalism and love by the carers and staff at the home. Having looked at over 10 homes in the local

area we are so pleased that we picked Manorfield as we could not have received a better service anywhere. In keeping with our wishes, my father-in-law was able to be cared for at the Home right to the end with no traumatic hospital visits, surrounded by people who truly cared for him. We cannot thank the staff enough for all their efforts.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your review and your comments, your support is very much appreciated by us all. It is a very hard decision choosing the right home from home for your relative and we are pleased that we provided the next best thing and that you were happy with everything that we try our very best to achieve at Manorfield which is love and care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Knoppy H (Stepdaughter of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience

After searching for a care home for our stepmother, who unfortunately has dementia, my sister and I found the perfect residence for her in Manorfield. Living abroad, it is comforting to know that Manorfield is providing the utmost care and support for her. The management and team genuinely provide a

warm and friendly atmosphere for our stepmother, whilst always keeping us informed of her well being. I can honestly say that Manorfield is the right place where our stepmother feels most at home, and we are forever grateful.

Reply from Karen Stovell, Manager at Manorfield Residential Home

We are all very pleased that you are happy with Manorfield and with the care that your stepmother is receiving. It is always good to receive feedback and we all thank you for your comments, which will be passed on to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trudi S (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience

After visiting many care homes for my mother, who has dementia, I was concerned that we would never find a suitable home for her. Fortunately, a mental health professional asked if we had visited Manorfield. Within 5 minutes of meeting the manager, I knew that we had found the right place. I know that

Manorfield is a business but the emphasis is on care.
Moving Mum was traumatic for both of us but the staff rallied round to make Mum feel at home which was much appreciated. She has now been there for 18 months and I have never seen or heard anything that concerns me. I visit regularly and can hear staff talking to residents without knowing I am there and they always treat them with kindness and respect.
I cannot speak too highly of the manager and all her team, most of whom have been there for years. Due to Mum's dementia it is important for her to have friendly familiar people to care for her. She still has a sense of humour and enjoys a laugh with them too.
Keep up the good work!

Reply from Karen Stovell, Manager at Manorfield Residential Home

We are all so happy that your mum is enjoying life and laughter at Manorfield. We also appreciate your valuable support as well; Teamwork! Your comments are very much appreciated by us all, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline S (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience

My father has been going to Manorfield for day residential care and we have found it to be extremely caring, the staff have tried to make my father feel welcome. The home has a lovely feel and the entertainment provided on Friday afternoons has been of a high standard and varied. It is clean, light

and airy and the staff are attentive to other residents needs.

Reply from Karen Stovell, Manager at Manorfield Residential Home

I am pleased that you have found our staff to be extremely caring and your father enjoyed the entertainment. Your father is welcome anytime for daycare, just let us know when he would like to come again, a warm welcome will be waiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Monica C (Relative of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience

A year ago we were put in the position of finding a care home for our relative. After a lot of unsuccessful searching, we found a home that is just that. A home that really cares for their residents. The manager and all her staff work to ensure that the residents are well looked after in all situations.

We have found the care that they provide extremely professional and at the same time so loving and understanding. They have made sure our relative feels secure and well and have been of invaluable help to us, enabling us to understand and negotiate all the problems we have met along the way. We can not praise and thank them enough for all that they have done for us.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your review and your lovely comments, which will be passed on to our team. It is heart warming to know that we deliver the kind of care that you were looking for and delighted that you have found it in Manorfield. Our aim is to deliver person-centred care and with the support of relatives, this can be achieved, so thank you for your support too. Team Manorfield are very grateful that you took the time to review our service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evelyn J (Relative of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

I cannot praise this residential care home enough. The moment you walk through the door you are greeted by smiling faces of the staff, a great feeling of warmth and love and total dedication to the needs of the residents. It is made to feel like each individuals own home. The food is excellent, the

staff so attentive, not only to the residents but to all who visit them. I would certainly give this home a 5* rating.

Reply from karen stovell, Manager at Manorfield Residential Home

Thank you for your lovely comments and I am so happy that find our home and staff warm and welcoming and tha

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline N (Wife of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

Kind, caring, stimulating and safe. I feel so secure in the knowledge that my husband is being looked after so well in what our grandchildren and son and daughter in law call the "old persons hotel".

Reply from Karen Stovell, Manager at Manorfield Residential Home

We are so pleased that you are happy with our care; your support is also very valuable too; thank you for taking the time to review our service; your comments are very much appreciated by us all at Manorfield.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doris R (Resident) assisted by family/friend published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

My experience in Manorfield Residential Home. I was made to feel special and the staff couldn't be nicer. The room I was given, with en-suite facilities, had a lovely flower arrangement and straight away the staff made me feel anything I wanted I just asked for. The night nurse were just as welcoming

and all I had to do was press the button for assistance. Meals were excellent and biscuits came with tea or coffee. The manager and general staff were excellent and the entertainment was first class.

Reply from Karen Stovell, Manager at Manorfield Residential Home

We are so glad that you enjoyed your holiday with us and found our home offered everything that suited your needs. The staff, indeed, enjoyed your stay with us too, as you were so very polite and a delight to 'serve'; thank you for your lovely review of our service, your comments will be passed on to all of our staff. We look forward to you enjoying future holidays with us. Thank you. Karen Stovell, Registered Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally F (Daughter-in-law of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

Lovely warm, friendly place. Good care provided for all my mother in laws needs while still treating her as herself. They have got to know about her past as a care home proprietor herself and refer to this in order to show her respect (she likes giving her opinion!). She is always dressed well and they

take time to make sure she has her necklace on. She loves the food and is well fed. Lots of stimulation through activities.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your kind comments and I am pleased that you are happy with our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Nephew of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience

My aunt has been very well looked after since arriving in Manorfield. The staff are all very caring and the place is just like home, or as near to home as it can be.
The food seems good and there are plenty of activities to occupy the day.
My aunt has had issues with moving into a care home, as you

would expect but these have been managed very well so far.

Reply from Karen Stovell, Manager at Manorfield Residential Home

I am pleased that you are happy with our care of your friend. Thank you for your positive comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Friend of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

My friend has gone into this wonderful residential home and I cannot fault the care she has received from all the staff and their manager. The staff welcome visitors and the atmosphere is so good. It is home from home.

Reply from karen stovell, Manager at Manorfield Residential Home

Thank you for your positive comments. I am very pleased that you are happy with our home and the care delivered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie J (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

This is a really lovely care home the staff are all very committed and caring and go the extra mile to engage with the residents to ensure they are safe and happy. The atmosphere is much more welcoming and friendly than others I have visited. It is a lovely care home and I know my dad is well looked

after.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your comments and glad that you are happy with our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary D (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience

My father's dearest wish was never to go into an"old peoples home" but to stay in his own home and live independently. My family and I did all we could to support him in this. However, at 96 he was not strong enough to live safely on his own and we had to face up to finding him a new home for the next

phase of his life. I knew what we were looking for but never thought we would find it.
Then we visited Manorfield. A warm welcome greeted us and we had a very comprehensive tour. We were impressed and Father moved in. He steadily settled in and has adapted to his new life far better than we ever thought possible.
All the staff have been unfailingly kind to him and us. Any slight issues have been quickly resolved by the very proactive team of care assistants. Manorfield is well managed and equipped, calm and clean, but homely.
Father enjoys the food and always looks clean and well cared for. He says he is happy and has no complaints, a miracle! Thank you team Manorfield.

Reply from Karen Stovell, Manager at Manorfield Residential Home

I am so glad that your father is happy in Manorfield. Thank you, for your support too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane C (Daughter of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience

Manorfield is a very special home. My Mother was very settled there and would often tell me how kind and caring the staff were to her. Sadly she passed away in January but I couldn't have wished for a better place for her to spend her final days. The staff are friendly, kind, approachable and couldn't

have done more for her, always making sure Mum's needs were met and that she was happy and contended. They were dedicated to building a trusting relationship with her, which I feel is very important. Not living locally it was so reassuring for me to know Mum was in a home where she was well cared for and always treated with respect.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your comments and we are all pleased that you were happy with our care of your mother; we all appreciated your support too, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter L (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

So good.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your comments and we are very happy that you are happy with our care and our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine S (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother went into Manorfield after the loss of my father. Shortly after she was admitted to hospital when she returned to Manorfield her nerves were bad and her dementia was all over the place. Manorfield got the dementia team in and have turned her life around with the dedication of the staff there

they have got mum back to the smiley happy lady she used to be.
They not only care for her but they go into her room and spend time chatting and joking with her. My mum is very happy there.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your review and your comments. We are pleased that you are happy with our care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert N (Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been made very welcome here and I'm most happy. The food is marvellous and the staff are attentive to me. I miss my bath but enjoy my shower. The bed is exceedingly comfortable.The only downside is that my toilet seat is too high!!

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your comments and I am very glad that you are enjoying your stay with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary R (Daughter-in-law of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

For the last 13 years, I have worked as a front line ambulance medic. I think I have been called to every local care home over the years - several times.
Manorfield has always impressed me the most. Lovely surroundings, a small holding with pigs, chickens, goats etc... It's like a big Spanish bungalow,

big airy rooms.
Every member of staff has always been very knowledgeable about every resident, Manorfield does not employ agency staff.
When my mother in law needed a home there was absolutely no questions about where I wanted her to be. And from March 2016 to present I couldn't wish for better care.

Reply from Karen Stovell, Manager at Manorfield Residential Home

Thank you for your review and we are so pleased that your experience is so positive and you find our care good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Manorfield Residential Home

Care Provided by Manorfield Residential Home

Good to Know

Funding & Fees Guide for Manorfield Residential Home

Facilities