What types of Care is The Martlets registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Martlets provide?

Palliative Care & Own GP if required are other types of care provided.

What are the Facilities & Services at The Martlets?

Minibus or other transport, Lift & Gardens are some of the Facilities & Services.

How far is The Martlets to the centre of Littlehampton?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

The Martlets care home, Fairlands, East Preston, Littlehampton, West Sussex BN16 1HS

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Review from Michael H (Brother of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience

I found The Martlets to be conducive to my brother's needs. The staff were attentive and informative.
My brother's room is sufficient in size and pleasantly decorated. The facilities include a spacious day lounge incorporating a television, radio and HiFi. There is also a library and games compendium.
The

garden is well-kept and available to my brother and his guests.
I understand he may be taken to the local village to purchase from the shops.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for your kind review! We truly appreciate your thoughtful words about the care of your brother.

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Review from S K (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience

My father has been with you for 4 years and mum for 10 months. Both have different needs and the care and love shown by the staff has been amazing from carers down to domestic staff. They also make us as a family feel included in everything and this gives us complete peace of mind. Thank you so much

for all you're hard work and compassion.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you so much for taking the time to leave us such a thoughtful review. We truly appreciate your kind words and the feedback you've shared. It means a lot to us and helps us continue to provide the best possible care and service.

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Review from E N (Respite Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience

The room was small and dingy. Furniture was about 1970 style. The en-suite had no chair, I suffer from osteoarthritis and diabetes in lower limbs, the shower unit had seen better days. The hot water never got above warm and came out cloudy the first two days. Arrrived on a Friday to 'fish and chips',

batter needed 'hammer and chisel' to get into, chips cold and rubbery, the plate was hotter than the food. Most of the lunches consisted of frozen or dehydrated vegetables, roast potatoes had tough skins. I cannot recall having any fresh veg at all. Brown bread for toast ran out on the third day. Boiled eggs were solid. Overall food was not good, even residents sent back half-eaten meals. At best, on a good day, you'd get 1 star!

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for sharing your feedback; we value all comments and take them seriously. Our rooms are equipped to meet the needs of a short stay. For permanent residents, we encourage bringing personal items to make their space feel more like home. With up to 80 residents in our care, accommodating everyone's individual tastes and preferences can be challenging, which is why we provide multiple meal options each day. That said, we will share your comments with our Senior Chef for their consideration.

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Review from R S (Husband of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience

I cannot fault the staff at The Martlets, they look after my wife so much and she is always happy when I see her, the managers are amazing as well, whenever I have a question or query their support is amazing and always go the extra mile to help me as well as my wife, I'm so glad my wife went to The

Martlets and not anywhere else, thank you to all the staff and the managers.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for leaving us this lovely review about the care of your wife. The team will be delighted to read this review.

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Review from L H (Partner of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience

My partner was very happy at The Martlets - he had a good rapport with the staff and they tried so hard to tempt him to eat and drink. After a prolonged spell in hospital (broken femur) and the discovery of cancer, he wanted to go (back home) to The Martlets.
He was given exemplary care when he returned.

I asked where would he like me to end his life, and had no hesitation in asking for it to be The Martlets.
All the staff were extremely kind to me and kept me up to date with everything. I cannot thank them enough.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for taking the time to leave us a review, we really appreciate it. We are so glad that The Martlets felt like home to your partner and we are so sorry for your loss.

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Review from S N (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience

My mum moved to the Martlets earlier this year and the staff have gone out of their way to make her feel loved and cared for. She can be quite a difficult person at times, but the manager, carers and nurses have got to know her ways and do everything they can to make her happy. I couldn't ask for more.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for taking the time to leave us this kind review about the care of your mum, we really appreciate it. I will make sure to pass your lovely comments on to the rest of the team who will be delighted to read this.

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Review from E H (Daughter of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience

My Mum has been resident at The Martlets since 2020 with my Dad until he died in 2024. The staff are all lovely and Mum chats to them all. They always have activities and trips that she does and she really enjoys them. I feel happy knowing that Mum is so well looked after.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for taking the time to leave us this kind review about the care of your mum, we really appreciate it. Your lovely comments will be passed onto the rest of the team.

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Review from V J (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my Mum receives. More importantly my mum is happy at The Martlets - her room is comfortable with new furniture and the staff are very caring. She is well looked after.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for leaving us this lovely review about the care of your mum. The team will be delighted to read this.

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Review from A N (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience

My dad left the home unnoticed by staff and walked to Rustington without anyone knowing he was gone! This is a red flag! He was found but they tried to make out it wasn't a big thing, security is not great. I feel the staff do not have adequate training in dementia care, one carer there told me he is

not the sort of resident they want there. Glad to say he is now in a much better place receiving the care that he deserves.

Reply from Claire Gibson, Operations Manager at The Martlets

Thank you for your feedback which is very much appreciated. As you will be aware our dementia community at The Martlets is located on the first floor and to enter and exit it, various security methods are in place to make it secure. I am aware your father's incident was caused by a visitor letting him out of the home thinking he was also a visitor, which is incredibly regrettable and thankfully the alarm was raised quickly and he was returned to the home safely. Signage has now been placed in the home to advise visitors to be mindful of this possibility. We take the safety of our residents incredibly seriously and dementia training for all our staff is a mandatory requirement. Please accept our sincerest apologies for the distress this recent incident caused and we are glad to hear your father has settled well in his new home.

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Review from John G (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience

We could not have asked for or found a better care home for Mum. The staff were always very helpful, caring and understanding. The Martlets was/is bright, clean and tidy. The food was of excellent quality.
In short, it can be compared with a 5-star hotel.
A big thank you to all the staff.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you so much, we love reading your fab comments. Our team always strive to achieve the best quality of care for our lovely residents.

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Review from Sandra G (Daughter-in-law of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience

All the time my mother-in-law was in this care home she was looked after extremely well. The staff were always very caring and helpful. The home was clean, bright and the food was excellent. The staff treated my mother-in-law as part of their family. when people asked what The Martlets is like I would

say 'It's like staying in a 5*hotel'.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for this lovely review regarding the care of your mother-in-law. The team will be delighted to read it.

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Review from Jenny C (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience

All the staff are friendly and welcoming when I come in, with a smile and a hello. They are all fond of my Dad. He enjoys the food, which is saying something for my Dad. He is cared for and any queries are taken seriously and sorted out by the staff.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for taking the time to leave us a review, we really appreciate it.

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Review from Tracey A (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience

Mum is starting her 3rd year of living in The Martlets, although Mum is not as active and sharp-minded as she was, she is still treated with fondness, friendship and discretion by each and every staff member.
We as her family are always greeted with smiles and regular updates on Mum's ever-changing

ways.
We are so grateful to each and everyone and trust them wholeheartedly to help Mum with all her personal needs and couldn't wish for a nicer care home.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for the kind words about the care of your mother, I will pass your lovely comments on to the team.

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Review from Dean S (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience

My father has been at The Martlets for a couple of years now he is always well looked after and happy. I can not fault the staff and the management team are amazing whenever I see them they are always happy to assist and help especially 2 ladies and the team leader is faultless and always has a smile

on her face and my dad gets on really well with her. Keep up the good work guys.
Regards.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you so much for leaving us a lovely review about the care of your father. The team will be so pleased to read it.

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Review from Wendy D (Wife of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

This was my husband's second visit to this care home. He was happy to return here having previously stated he did not want to return to other homes. All his visitors commented on how clean, caring and friendly this home was. Grandson turned up at bathtime but the carer kindly delayed this until after

his visit. Very accommodating. Both my husband and I will be quite happy for him to spend another period of respite here.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for taking the time to leave us this lovely review, it really means a lot to us. Your kind words will be passed on to the rest of the wonderful team.

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Review from Jean S (Daughter of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience

My mother has been at The Martlets for over two years. She is well cared for. The staff are amazing, supported by top class team leaders. It is such a clean, bright and airy place. Top marks for all in what can sometimes be a very challenging environment. I would recommend it to anyone.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for your review. Our wonderful team strive to achieve the best quality of care for all of our residents and we are so pleased to hear you agree. Your kind words will be passed on to the team.

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Review from Sally S (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at The Martlets, West Sussex. In the six months Mum was there, she was cared for to a very high standard. The team are caring, kind and professional. Mum was very happy in this home right until the end. From a daughter's point of view, I found the home clean, the laundry never

muddled Mum's clothing with other people's and it was always clean and well-kept. I felt I could talk to office staff and nothing was too much trouble.

Reply from Jessica Geall, Home Manager at The Martlets

Thank you for your kind comments. We are so pleased to hear that your mother was happy here with us at The Martlets. My deepest condolences to you and your family, your mum will be missed by all of us.

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Review from Nicola C (Stepdaughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

My dad was admitted as an emergency resident due to a very difficult situation that had occurred at home, in which he found he was unable to stay where he was. On admission, we found the management and staff extremely professional and supportive, and they provided us with the utmost understanding and

made my dad feel at ease immediately. The home is welcoming with a lovely atmosphere, and nothing is too much trouble. My dad has been at The Martlets for the past two weeks, and the difference in him is unbelievable. He has been very well looked after and has expressed that he wishes to remain there. I cannot thank them enough for how they have made a sad situation into a positive experience and continue to do so. I feel that I have not had to worry, and it has made this situation easier for my dad. I would recommend The Martlets to anyone, as they really have been outstanding.

Reply from Jessica Geall, Home Manager at The Martlets

We are so pleased to hear that both you and your dad have had a positive experience here with us at The Martlets. Our team strives to achieve the best quality of care for all of our residents and it shows with positive feedback like yours. Thank you for taking the time to write this review.

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Review from L F (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

My Mum went into the home for a trial period, she is now at the home full time and loves every minute of it there. The staff and team leaders are very good and caring. The food is very good and the cleanliness of the building is very good. I am very happy that my Mum is being well looked after. It has

taken a lot of weight off my shoulders knowing that she is being well looked after.

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Review from Andy C (Husband of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience

I was made to feel very welcome by the senior team who went to great trouble to show me around, answer my questions and deal with my concerns. The assessment was thorough and sympathetic, both to my wife's needs and mine and has left me feeling completely confident that she will be safe and fulfilled.

I will be able to enjoy my respite in complete confidence that she will be cared for professionally and kindly.

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Meet the Team (10)

Jess Geall

Job Title: Service Manager

Joined: 2005

I have worked with Shaw Healthcare since 2005. I started my career as a carer and have been lucky enough to be developed into the Service Manager role I hold today. I have worked in many Shaw Healthcare homes across the region and have over 15 years of experience in the care field. I absolutely love my job!

We have an amazing team at The Martlets and we are very proud of our ‘Martlets Family’ culture. The Martlets provides a warm homely environment, with a caring, kind-hearted, compassionate skilled team of staff.

No two days are the same in care, but every day is rewarding in its own way. Seeing smiles on faces, hearing laughter through our home and being able to support people when they need it most is what makes it a pleasure to go to work, each and every day.

Hayley Harwood

Job Title: Deputy Manager

Joined: 2007

My name is Hayley I have worked for Shaw health care since 2007. My first role with Shaw was as a kitchen assistant when I was 17. My next role was as a care assistant when I turned 18.

At 25 I became a team leader and embraced the responsibility and oversaw that my staff promoted the best quality person-centred care for our residents the way we all wish our own loved ones would receive.

At 31 I was given the opportunity to progress further within the company and I now am privileged to be “The Martlets Deputy Manager.” We have a beautiful home here at The Martlets and are lucky to be situated right near the beach.

I am very proud to work at The Martlets we have a fantastic team and there is a wonderful energy about the home. Every day is a joy at The Martlets.

Bex Isted

Job Title: Team Leader

Joined: 2019

I have worked at The Martlets since Feb 2019, starting as a Bank Support Worker. I enjoyed it so much that I chose to join full time and then worked up into the Team Leader role in June 2021.
I find the team and residents alike to be fantastic. There is always laughter to be heard and my team and management are always really supportive.
In June 2022 I was nominated for a Shaw Star award in the Wellness, Happiness and Kindness Category and attended the Regional Awards Ceremony.
With Shaw being an employee owned company we as staff have more influence over change and also receive some nice bonuses, which is great!

Tina Lake

Job Title: Team Leader

Joined: 2016

Hi, my name is Tina. I have worked at The Martlets since 2016. I started as a Support Worker and have now progressed into a Team Leader role. I enjoy being both a Support Worker and a Team Leader and I always feel supported by my colleague and management team. I enjoy coming into work and I feel like I make a difference to our residents lives by supporting their needs daily, which is very rewarding.

Rosaria Pestana De Jesus Dos Ramos

Job Title: Support Worker

Joined: 2016

I have worked at The Martlets for almost 7 years. I enjoy my job with the best team, management and residents. I love caring for vulnerable people and it makes me smile seeing our residents happy.

Zoe Davis

Job Title: Support Worker

Joined: 2016

I love working at The Martlets because of the residents. They are fantastic, I love being able to support them and we do have a brilliant team.

Emma Thomson

Job Title: Administrator

Joined: 2011

My name is Emma Thomson I am 32 years old and have worked at The Martlets since 04-May-2011. I was initially recruited twelve years ago for a domestic role and have just received my long service award in June 2022. I now work as an Administrator for The Martlets and love my role and especially the people I get to work with. We have a tremendous team every person in every department deserves recognition for their daily efforts. The Martlets is a happy and safe workplace to be a part of. I am very proud to work here and enjoy every day.

Stephen Churcher

Job Title: Administrator

Joined: 2016

I am Steve, I have come from a predominantly retail background, from flipping burgers to stacking shelves to running my own stores.

After some deliberation and my staff saying that I would be good in care, in May 2016 I took the plunge into the world of care. Filled with trepidation, I started as a care worker at The Martlets and found it to be the most satisfying and rewarding job I have taken on. My favourite part was the ability to put a smile on our resident's faces and empower them to be as independent as possible.

2 years on and I was given the opportunity to become a Team Leader, which includes ensuring the timely administration of medication and liaising with medical professionals, to help promote the health and well-being of our residents.

2022 Presented an opportunity to work in Administration at the front of the house. This has enabled me to learn about the “back end” of care. Finances, Rota Management, Orders, admissions/discharges and most importantly taking relative calls and enquiries, liaising with all the teams of The Martlets to resolve these calls.
I am grateful to the current Martlets management for helping me progress within the home and would urge those thinking of working in care to take “The Plunge” just as I did!

Andrew Thompson

Job Title: Maintenance Operative

Joined: 2023

I joined the Royal Navy as a chef at 16 years old, I served in the Navy for 11 years. Upon leaving I worked on the railways for 11 years which I eventually gave up due to becoming a full-time career for my late wife which I did for 30 years. Upon my wife’s passing I needed a new challenge and started at The Martlets on the 2nd of May 2023 as the maintenance in The Martlets Care Home.

Katie Cripps

Job Title: Deputy Manager

Joined: 2012

I started at The Martlets in 2012 as a bank support worker following on from being made redundant as an apprentice hairdresser. From the moment I walked into the building I knew that care was the job for me and within days I applied to become a full-time career.

I loved my role, providing high-quality care to our residents and daily activities. In 2016 I took the plunge to apply for the team leader role that became available within The Martlets.

Becoming a team leader at 23 was a huge achievement for me, I had not long returned from maternity leave and was extremely proud of my achievements within the company.

In 2020 I was given the amazing opportunity of becoming The Martlets Deputy Manager, being part of The Martlets family since 2012 has developed my career in many ways, the knowledge and experience Shaw has given me is incredible. Watching The Martlets grow is an amazing opportunity and I am forever grateful for The Martlets.

The Martlets

Care Provided by The Martlets

Good to Know

Funding & Fees Guide for The Martlets

Facilities

The Martlets Reviews (34)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Requires improvement

Bed Vacancies

Awards / Recognitions (2)