Mill River Lodge

Dukes Square, Horsham RH12 1GZ
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9.9 54 Reviews
  • Mill River Lodge, Horsham
Mill River Lodge specialises in admissions for a number of care needs, being purpose-built to suit the needs of the elderly and disabled, and with staff who are also skilled in providing respite and dementia care.

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Care Provided by Mill River Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cristian Diaconu (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007

Funding & Fees Guide for Mill River Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,512
  • (these prices are only a guideline, please contact Mill River Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mill River Lodge Reviews (54)

Total of 54, showing 1-20
9.9

Mill River Lodge has a Review Score of 9.9 (9.880) out of 10, based on 14 reviews in the last 2 years. Over all time Mill River Lodge has 54 reviews.

Overall Experience

  • 37
  • 15
  • 1
  • 1
  • 0

Date Published

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14
40

Review from J C (Sister of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Mill River Lodge for a number of years. He calls the place his home and has always been very content here.
We as a family have always been treated with great respect by the staff and the management and this care shows amongst the residents. Thank you for all your help and support.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for your lovely review about the care of your brother, we really appreciate it.


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Review from D B (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all aspects of the care home. So clean and staff always very welcoming. Any worries are always dealt with and my mother is always well cared for. The food also is of a high standard. The staff keep me up to date with anything going on with my mother. The home gives me great peace of
mind as nobody wants to put their parents into a care home but this one is very good! Thank you.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for leaving us this kind review about the care of your mother, the team will be delighted to read it.


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Review from Samantha B (Granddaughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my nan is cared for extremely well. The staff are compassionate and attentive. Staff go above and beyond and I trust the staff have my nan's best interests at heart. There is a warm and welcoming atmosphere and I know my nan is happy here. Big thanks to everyone at Mill River Lodge, I highly
recommend.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for leaving us this kind review about the care of your nan, the team will be delighted to read it.


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Review from J R (Wife of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care provided. Excellent cleanliness and food.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for leaving us this really kind review. It really means a lot to us.


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Review from M K (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Mill River for over 2 years. During this time I have been impressed by the care and professionalism shown by all the staff. There is a very friendly atmosphere in the home. I have been made welcome on my visits and know my mother is happy and being well cared for.
There
is a wide range of activities such as singers, violinists, exercise classes and games. My mother enjoys participating in these and I enjoy going to watch.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for leaving us this really kind review about the care of your mother. It really means a lot to us and the team will be thrilled to read it.


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Review from Carol K (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my dad's stay his condition has inevitably deteriorated and he has needed more and more care and understanding which he received in plenty. The constant kindness and patience shown by the care staff have given me such comfort in the knowledge that he has been in dedicated and gentle hands.
During his final days, he received good old-fashioned nursing care, always looking comfortable, fresh and peaceful. I will always be grateful to Mill River Lodge.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for leaving us this lovely review, I will pass your kind words on.


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Review from James B (Son of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with all aspects of the care that my mother receives. All the staff are very professional.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for leaving us such kind words. Your review will be passed on to the rest of the wonderful team.


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Review from Andrew S (Nephew of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into Mill River Lodge a few months ago. He has been cared for very well and is now looking younger than when he arrived. He took a little while to settle into this new stage of his life but was given encouragement by all members of the team, who were most welcoming. He is now very happily
involved in the life of the home, liking all members of the team and pretty well every aspect of the community he is now part of. The family are all very positive about the home and the way he is looked after.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

This is such a great review to read; thank you. Your kind words will be passed on to the rest of the wonderful team.


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Review from Gail R (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for over 10 years. It was her home and, for me, it became my second home. Care, compassion and dedication are the strong qualityies shown throughout the entire working staff. From the office, cleaners, maintenance, events co-ordinators and carers to the nursing staff everyone works
to a high level of professionalism. The entire staff work as a strong unit committed to creating a positive loving experience for all of its residents.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

This is such a lovely review to read; thank you for taking the time to write it. Our team strive to achieve the best quality of care for all of our residents, and it's so great to hear that you feel the same.


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Review from Karrie-Ann M (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all very lovely ladies. They all cared for my mother. I couldn't have asked for a better group of people to look after her. They catered for all her needs. The manager, the team leader, everyone, thank you from the bottom of my heart.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

This is such a lovely review to read, thank you. It means a lot to the team and we are so pleased to hear that you were happy with the care for your wonderful mother.


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Review from J W (Son of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for eleven months at Mill River Lodge Care Home. The home is run extremely well by the manager.
The nursing and care staff are so caring and kind, the atmosphere is fantastic, my sister, brother and I are delighted with the care being given to our mum. The whole team really
are superb, a big thank you to you all.
Five stars are simply not enough.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you so much, we appreciate your kind words more than you know! We are so pleased to hear that you are delighted with the care given to your mother. Your lovely comments will be passed on to the rest of the team.


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Review from S H (Son of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Mill River Lodge for 15 months now. She is settled and well looked after. She is always clean and well-dressed when we visit. All the staff we meet are polite and courteous and treat the residents with kindness, care and compassion.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for your kind words. We are so pleased to hear this and will continue this quality of care for your mother. Your lovely comments will be passed on to the rest of the team.


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Review from Joanne G (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mother, suffering from dementia, moved to Mill River from another care home for geographic convenience. I thank Heavens every day that we made this move! She is now happy, loved, calm and dignified. The staff are part of our family. I know every one of them by name. I observe them from
afar, and the one-to-one love and attention they give to the residents is so gratifying. My mother actually told me today, "I hope I live to 100!". There can be o greater compliment.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for your review; this is so lovely to hear. Our team here at Mill River Lodge strive to achieve the best care for all of our residents, and it's great to see that this is what you and your mother are experiencing. Your kind words will be passed on to the rest of the team.


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Review from Ken W (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to our mum was exemplary throughout her time in residence from 25th April 2022 until her passing on 11th March 2023. Despite the increasing dementia, we are confident she was very happy and contented during her time at Mill River Lodge. When visiting we always found the staff to be
very accommodating and caring, including frequent updates on her well-being. We were impressed with the cleanliness each time we visited and thank you all for providing the palliative care towards the end of life.

Reply from Cristian Diaconu, Home Manager at Mill River Lodge

Thank you for your kind words, we are so pleased to hear that your mum had a happy time here with us at Mill River Lodge. Condolences to your and your family, she will be missed very much.


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Review from S B (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the problems I have found stem from lack of communication and understanding between management and carers.
There's definitely a shortage of carer staff which leads to a lot of waiting time and rushing.

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Review from Ros G (Daughter of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Mill River Lodge for 4 years.
Recently she has become weaker and more frail. After a suspected stroke, she was taken to hospital. She was comfortable, safe and loved by all the staff. She passed away peacefully in her bed, cosy warm and quietly. Thanks you the love
and wonderful care of all the staff.

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Review from Simon M (Son of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a second stroke and with my stepfather being unwell, my mum needed professional respite care from mid-May, after a review of potential options, my family and I opted for Mill River Lodge and we are so pleased we made that choice. Although not as luxurious as some other local options, the key
thing was the quality of care and the empathy and professionalism of all of the staff looking after Mum. She stayed in Hardy Wing for 8 weeks. On 7th July, they called me to advise me that Mum had had another stroke and to alert me to the fact that she was not going to recover. This enabled me to call my stepfather who was able to get to spend 30 minutes with her before she passed peacefully away. The way the call was handled and the way that the staff engaged with my stepfather before and after her passing were wonderfully compassionate and supportive. Sincere thanks to everyone at MRL for everything you did for Mum. Suffice to say, we can recommend Mill River Lodge very highly.

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Review from Arlette P (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has server dementia and came from care at home into Mill River Lodge. Our first choice has, in fact, been another home which was recommended to us by a family friend. We could not move him now. The staff at Mill River are fantastic. We visit multiple times a week, and my dad is always clean
and happy, and the facilities are spotless. When my dad had a stroke, it was the home and not the hospital who spotted that was the issue.

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Review from Muriel B (Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the staff, good and kind.

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Review from T P (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased Mum is at Mill River, all the regular staff are very attentive and caring,
The office staff are always very helpful and go above and beyond their admin roles.
We are kept in touch regularly with all Mum's needs and couldn't wish for her to be in a better place for peace of mind, knowing
she is well cared for.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Mill River Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Mill River Lodge is calculated as follows: ( (148 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill River Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Oluwatosin

Oluwatosin Omisakin

Job Title: Clinical Lead

Joined: 2022

My name is Oluwatosin Omisakin, you can call me Tosin. I am the clinical lead at Mill River Lodge, and I assist the service manager in running the home.


I started my nursing career in 2013 in Nigeria and I have garnered a wealth of experience in adult nursing over the years.


I am very passionate about making a difference in residents’ lives and delivering excellent quality care. This resonates with the values of Shaw Healthcare and made me join in March 2022.


It also encouraged me to get a BSc degree (Nursing Science) from the University of Derby in 2022.


I am involved in leading and supporting the nursing team to achieve exemplary care services for our residents, as well as supporting families on their care journey.


Feel free to approach me for a chat.


Cristian

Cristian Diaconu

Job Title: Service Manager

Joined: 2022

I am a seasoned professional in the field of care home management with over 5 years of experience. Before my current role as Service Manager, I served as a Registered General Nurse (RGN) in the A&E department for several years, bringing a wealth of clinical experience with me.


In my previous position, I played a key role in revitalizing a care facility that was facing declining enrollment. Through my dedication and leadership, I successfully increased patient enrollment and elevated general satisfaction levels among existing residents.


My commitment lies in the continual improvement of services offered to care home residents. I am devoted to creating an ideal environment that caters not only to residents but also fosters a welcoming atmosphere for staff, friends, and family, ensuring a holistic and enriching experience for all.


Frequently Asked Questions about Mill River Lodge

What types of Care is Mill River Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mill River Lodge provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Mill River Lodge have?

There are 70 Single Rooms.

What are the Facilities & Services at Mill River Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Mill River Lodge to the centre of Horsham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.