Mill River Lodge

Dukes Square, Horsham RH12 1GZ
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9.8 54 Reviews
  • Mill River Lodge, Horsham
Mill River Lodge specialises in admissions for a number of care needs, being purpose-built to suit the needs of the elderly and disabled, and with staff who are also skilled in providing respite and dementia care.

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Care Provided by Mill River Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cristian Diaconu (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007

Funding & Fees Guide for Mill River Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,512
  • (these prices are only a guideline, please contact Mill River Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mill River Lodge Reviews (54)

Total of 54, showing 21-40
9.8

Mill River Lodge has a Review Score of 9.8 (9.801) out of 10, based on 13 reviews in the last 2 years. Over all time Mill River Lodge has 54 reviews.

Overall Experience

  • 37
  • 15
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Date Published

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Review from Nikki B (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for. The staff on the unit are kind, patient and well suited to the role. My mother thoroughly enjoys her meals there and is always clean and well dressed. She loves having her hair styled and cut and looks forward to the hairdresser visits. We are always informed of
any changes or concerns that staff may have and are always welcomed when we visit. Mum is extremely happy there.

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Review from A P (Wife of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband of 57 years has resided in Mill River Lodge since November 21. He has later-stage Alzheimer's and subsequently a stroke. The care and help for him and our family have been exceptional. His room, the general environment and his personal care and cleanliness are exceptional. His needs are catered
for, even though he is not able to express himself. We are always kept informed of any change in his situation or any additional meds. Staff are always kind, helpful and caring to him and to us. They are ready to fight his corner when other professionals are required.

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Review from B A (Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's nice here. Care is good. Carers are kind.

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Review from M S (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mill River continue to give excellent care to my mum. Throughout the pandemic, they have excelled in keeping the home covid free, which has given me comfort knowing Mum is safe. Staff are always helpful towards Mum and it will be good once we can have face to face visits, although the garden meetings
have helped.

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Review from B M (Relative of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, management and carers are very professional and extremely caring.

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Review from M T (Grandson of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill River Lodge has been a sense of comfort to my nan over the years. The staff have always been there to help with her needs no matter what mood she's in. Always happy to help me or my family out as well.

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Review from Stuart B (Son of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident of Mill River for over two years and myself and my family try to see my mother as regularly as we can. My father is there for every visit and either myself or one of my sisters always attend with him.
I can not thank the staff enough or even recommend them more highly
for their patience, love and respect for my mother while she has been at Mill River. In addition, the level of care they have as individuals and also the home overall is excellent. As with all Alzheimer cases, there are ups and downs, even when it isn’t a bad day the staff are still capable of lifting her moral and ensure she engages, often with a smile.
It is a great comfort for myself and my family to know that she is cared for to such a high professional standard and I have no hesitation in recommending Mill River as a wonderful care home.

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Review from Jane T (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Mill River Lodge for the past 4 years and through all this time they have supplied superlative personal care to my mother. It may not be the best looking home locally but the care and activities on offer are second to none.
Especially at this time with the COVID pandemic
they have been exceptional. It is a difficult time for anyone but for 4 months now I have been unable to visit my mother but they have sent me videos and anytime I ring it doesn't matter which member of the care team from my mother's wing answers they re all fully aware of how she is and what she has had done to her on a particular day.
Every member of staff from cleaner to chefs and admin to care staff are always exceptional with their support so much so I now regard some of them as my extended family as they look after my mother as well if not better than I could.

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Review from J W (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the excellent care that my mother has received at Mill River Lodge during lockdown this spring. The staff have gone to extra lengths to keep her safe from infection and to continue with video contact for our family throughout. The new manager and some carers went to a lot of trouble
to make her birthday special at this difficult time. My mother is very happy and I am delighted.

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Review from D B (Husband of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Mill River Lodge for approximately two years end during that time her care has been adequate, however, recently we have noticed a general improvement in care standards. I find it difficult to pinpoint any particular area of improvement but overall the atmosphere offers
bright and friendlier with the residents receiving good professional care and attention and for the most part, they are happy. Currently, I could not wish for my wife to be better cared for.

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Review from K T (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Mill River Lodge. The staff are wonderful; they are all very professional and extremely caring. The whole team at the home is friendly and welcoming. They work hard to provide a very happy atmosphere for residents and their families. Mum has a nice comfortable room, and she enjoys
spending time in the day room where there is always something going on and lovely staff who engage with her. She always looks well cared for when we see her, thoughtfully dressed with painted nails and a weekly hairdo. There are many inventive entertainments to keep the residents occupied, and Mum was made to feel very special on her 91st Birthday with a beautiful cake created by the chef.
Communication with family is great; I often receive phone calls about Mum's welfare, and during the Covid-19 lockdown, we as a family, have been very lucky to talk to Mum and her lovely carers by Whatsapp, which has been reassuring.
I am very happy with the care that Mum and our family receive from Mill River Lodge.

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Review from A H (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and relaxed.
Staff are extremely caring and friendly.
Would recommend Mill River Lodge for good care and empathy.

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Review from B O (Niece of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be very professional and caring to my aunt. Mill River Lodge is always bright and clean. The staff go about their job with enthusiasm.

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Review from Neil G (Son-in-law of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place. First class in every way. Care, food, everything 1st for all they do. Well done. The carers are all superb, could not ask for more.

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Review from S E (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is only on day 3 of a 2-week respite stay. So far, lovely staff, clean and warm. Mum is being well cared for.

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Review from Michael U (Husband of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally happy with the way my wife is cared for. In fact, the carers are amazing the way they look after the residents. The great entertainment and number of activities they have is so different from other homes. I am so very confident that my wife's every need, including the care and attention
given to her is wonderful. I also feel very welcome every time I visit. When it's my time I would like to stay here.

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Review from L G (Wife of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well cared for and I am always informed of any problems. The staff are very caring and work extremely hard to make the residents happy and valued. The food is very good and presented in an appetising way

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Review from Y S (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are wonderful but more permanent staff are required so they get to know the residents. The agency staff really don't know or understand the needs of the residents as each resident has different needs and understanding.

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Review from D P (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers who really do know my mum's nursing care needs and treat her with dignity and respect. I always feel welcome when I pop in to visit. Thank you.

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Review from H B (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally clean. The majority of staff are friendly and kind to my dad who loves the food and seems happy when I visit.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Mill River Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Mill River Lodge is calculated as follows: ( (138 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.929 Points relating to the number of positive Reviews for Mill River Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Oluwatosin

Oluwatosin Omisakin

Job Title: Clinical Lead

Joined: 2022

My name is Oluwatosin Omisakin, you can call me Tosin. I am the clinical lead at Mill River Lodge, and I assist the service manager in running the home.


I started my nursing career in 2013 in Nigeria and I have garnered a wealth of experience in adult nursing over the years.


I am very passionate about making a difference in residents’ lives and delivering excellent quality care. This resonates with the values of Shaw Healthcare and made me join in March 2022.


It also encouraged me to get a BSc degree (Nursing Science) from the University of Derby in 2022.


I am involved in leading and supporting the nursing team to achieve exemplary care services for our residents, as well as supporting families on their care journey.


Feel free to approach me for a chat.


Cristian

Cristian Diaconu

Job Title: Service Manager

Joined: 2022

I am a seasoned professional in the field of care home management with over 5 years of experience. Before my current role as Service Manager, I served as a Registered General Nurse (RGN) in the A&E department for several years, bringing a wealth of clinical experience with me.


In my previous position, I played a key role in revitalizing a care facility that was facing declining enrollment. Through my dedication and leadership, I successfully increased patient enrollment and elevated general satisfaction levels among existing residents.


My commitment lies in the continual improvement of services offered to care home residents. I am devoted to creating an ideal environment that caters not only to residents but also fosters a welcoming atmosphere for staff, friends, and family, ensuring a holistic and enriching experience for all.