Mill River Lodge

Dukes Square, Horsham RH12 1GZ
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9.8 54 Reviews
  • Mill River Lodge, Horsham
Mill River Lodge specialises in admissions for a number of care needs, being purpose-built to suit the needs of the elderly and disabled, and with staff who are also skilled in providing respite and dementia care.

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Care Provided by Mill River Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cristian Diaconu (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007

Funding & Fees Guide for Mill River Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,512
  • (these prices are only a guideline, please contact Mill River Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mill River Lodge Reviews (54)

Total of 54, showing 41-54
9.8

Mill River Lodge has a Review Score of 9.8 (9.801) out of 10, based on 13 reviews in the last 2 years. Over all time Mill River Lodge has 54 reviews.

Overall Experience

  • 37
  • 15
  • 1
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  • 0

Date Published

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13
41

Review from J M (Son of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

We are a private user of this home and although the staff are lovely, the fees are extortionate. Food is basic and so is the care. My mother is not bed bound and doesn't need specialist care. Her fire door has been broken since she has been there (1.5 years) and now her rings have gone missing. We would
move her but she is settled there now.

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Review from B F (Husband of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is very happy at the day centre she really enjoys the interaction with the wonderful staff.

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Review from M G (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Mill River Lodge for one and a half years and the care has been amazing. She is well cared for, clean and tidy. She is very happy and contented. We love that every day there are lots of activities and she is encouraged to join in. I would recommend Mill River Lodge.

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Review from L P (Resident) assisted by family/friend published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy Mill River Lodge very much. The staff are always kind to me. I like drawing and making things. Everyone is so helpful.

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Review from Liz L (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has used the service for over a year in the day centre. This is my family's lifeline that enables us to rest and work. Mum is so happy and relaxed here looked after by the amazing and caring, hardworking day centre staff at Horsham. Well done team, thank you for your ongoing care and support.

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Review from Deborah G (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last year of her life in this wonderful home. I can’t thank enough the hard-working, dedicated staff for all their support and kindnesses. Their jobs are not easy but every member of staff that I have had the privilege to meet or to discuss mum with have shown both extreme professionalism
and understanding. This can be sometimes a challenging environment, with not enough time and money to stretch to all the demands made upon them but as a team, they rise to each challenge with patience and determination. They deserve my heartfelt gratitude and I wish them all the luck in the future.

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Review from Brenda C (Sister of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Mill River Lodge since 31st March 2016. She is very happy there and has for some time regarded it as 'home'. The staff are extremely efficient, obliging and kind and I am very grateful to know that she is receiving suitable care in very pleasant surroundings.

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Review from J M (Wife of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good purpose built home.

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Review from Marion L (Wife of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and helpful staff, happy atmosphere. Rooms well equipped.

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Review from L A (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always bright and clean.
My mother is very well cared for by her carers who always give their very best. Her clothes are always clean and her meals are good.

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Review from Diane R (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care and attention that my mother has received enough. All staff have been extremely caring and any concerns with my mother's care or problems with her health, my sister and I are contacted immediately. We always get a very warm welcome too when we visit our mother. Many thanks to
all.

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Review from Keith H (Brother of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A bright and homely environment, matched by caring and helpful staff.

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Review from Wendy (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is resident because of Alzheimer's and at nearly 95 has other health issues. Since being cared for at M R Lodge she has calmed down considerably because of the routine she has and the feeling of stability means she can enjoy what life she has. The staff are caring and considerate and welcome
visitors.

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Review from Ann W (Daughter of Resident) published on 11 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff are very caring and attentive to the Residents in my Fathers Unit. I am happy my Father is treated with a lot of respect.


However I am concerned, when on some of my visits I would feel a lot happier to see 2 members of staff on duty at all times and not just one Carer.


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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Mill River Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Mill River Lodge is calculated as follows: ( (138 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.929 Points relating to the number of positive Reviews for Mill River Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 13 Positive Reviews ÷ 14 = 0.929

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Oluwatosin

Oluwatosin Omisakin

Job Title: Clinical Lead

Joined: 2022

My name is Oluwatosin Omisakin, you can call me Tosin. I am the clinical lead at Mill River Lodge, and I assist the service manager in running the home.


I started my nursing career in 2013 in Nigeria and I have garnered a wealth of experience in adult nursing over the years.


I am very passionate about making a difference in residents’ lives and delivering excellent quality care. This resonates with the values of Shaw Healthcare and made me join in March 2022.


It also encouraged me to get a BSc degree (Nursing Science) from the University of Derby in 2022.


I am involved in leading and supporting the nursing team to achieve exemplary care services for our residents, as well as supporting families on their care journey.


Feel free to approach me for a chat.


Cristian

Cristian Diaconu

Job Title: Service Manager

Joined: 2022

I am a seasoned professional in the field of care home management with over 5 years of experience. Before my current role as Service Manager, I served as a Registered General Nurse (RGN) in the A&E department for several years, bringing a wealth of clinical experience with me.


In my previous position, I played a key role in revitalizing a care facility that was facing declining enrollment. Through my dedication and leadership, I successfully increased patient enrollment and elevated general satisfaction levels among existing residents.


My commitment lies in the continual improvement of services offered to care home residents. I am devoted to creating an ideal environment that caters not only to residents but also fosters a welcoming atmosphere for staff, friends, and family, ensuring a holistic and enriching experience for all.