Nyton House

Nyton Road, Westergate, Chichester PO20 3UL
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9.9 47 Reviews
  • Nyton House, Chichester
Established in 1977, Nyton House, situated just outside of Chichester, offers a beautiful living space in an idyllic rural location. Boasting 3.5 acres of private gardens and a Queen-Anne-listed building, residents benefit from an exceptionally unique care environment.

A family run home, the team are kind and compassionate, with the experience and qualifications to provide high quality person-centred care that prioritises dignity and respect at all times.

Registered for up to forty-four residents over three units, the Queen Anna main building provides elegant accommodation over three floors with period décor and furniture. Most rooms are en-suite with garden views. Five double rooms offer elegant accommodation for couples.

The new Gables wing is situated in the walled kitchen garden. A purpose-built, architecturally designed unit using the latest design theory and interior design to create an environment designed for people living with dementia. Ten en-suite rooms with infinity walkways and internal garden spaces.

The Coach House delivers a 'Home-Like' setting for nine residents with mild to moderate dementia. A wonderfully communal setting provides a safe and engaging environment. 9 en suite rooms with interior design by HomeSmiths.

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Care Provided by Nyton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • Nyton House Ltd
  • Person in charge
  • Felicity Hillary-Warnett (Registered Manager, Nominated Individual)
  • Admission Criteria
    • Pre-admission assessment required unless emergency
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (7)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Nyton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £2,000
    • Self-Funded Residential Dementia Care £1,500 – £2,000
    • RESPITE Self-Funded Residential Care £1,500 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £2,000

  • Our single room rates start from £1500 per week(inclusive of all Care, weekly Hairdressing and Manicures with no hidden admission charges). We can also offer shared occupancy in our larger suites for couples and companions.
  • (these prices are only a guideline, please contact Nyton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are free to visit anytime during the day, but if wish to see the manager a phone call would be beneficial to arrange a meeting


  • Parking

  • The home has parking at the front and overflow parking at the back of the home


Nyton House Reviews (47)

Total of 47, showing 1-20
9.9

Nyton House has a Review Score of 9.9 (9.894) out of 10, based on 12 reviews in the last 2 years. Over all time Nyton House has 47 reviews.

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Review from S S (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding!
Great support from management and staff throughout for mum and the family. All the staff are very caring and work extremely hard to ensure the home is friendly and meets individual needs. The activities, for the residents, are wonderful and help them to interact socially mentally.
Small
numbers of residents in each area to help make it feel like home from home rather than they are just one of many. Thank you to all at Nyton House
Highly recommend - 5 stars.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you so much for taking the time to share your experiences of Nyton with others.


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Review from Martin T (Son of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since 22nd November 2023. The attention to detail and the significant, one-to-one care she has received during that time has meant that my three brothers and I are confident she is in good and capable hands.
The staff are vigilant and energetic which ensures Mum has the care
she deserves and requires. The entertainment arranged is of excellent quality and the regular opportunities for Mum to be taken to church are valued highly.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for taking the time to share your experience of Nyton House with others. Your feedback is invaluable as we strive to improve our service and recognise areas where we perform well.


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Review from E A (Niece of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention. Always ready to listen to the concerns of relatives willing to go above and beyond.

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Review from Rachel R (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must express my enormous thanks and deep appreciation for the care my darling daddy received over the last 6 weeks and in the final days of his life at Nyton House. The staff were outstanding throughout and their genuine care and affection and deep respect for our father exceeded expectations. Not
only was our father cared for with dignity and love, but my sister, mother and I were also cared for as we prepared to say goodbye to him. We were looked after fully during the last few days when we were with him. We had a room to rest in, freshly prepared meals provided and sympathetic and sensitive support to take the time to be his family aside from caring for him. I cannot praise Nyton House and everyone who makes this place such a beautiful serene place to end one's earthly journey. Thank you so very much.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind words. We were privileged to care for your father during his time at Nyton, especially since we knew him previously through our shared passion for sailing. It's crucial for us that we provide an environment where family members feel welcome and supported and that our staff are respectful at all times. We are all sorry for your loss.


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Review from Olivia P (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known Nyton House for many years and was happy to recommend it unconditionally to my father who has now been a resident for two months. He used to spend most of the day snoozing in his chair but has now come to life again, as it were. He enjoys all the activities - music, poetry readings, talks
about local history and numerous other subjects, and when I suggested visiting him on a particular afternoon, he said, 'No, we have a really fun quiz that day!'. The food is delicious and all homemade, and the staff welcome friends and family to join them at their meals. The care is second to none. My father loves nature and just to gaze out into the beautiful well-kept gardens gives him a real sense of peace. In his own words: 'I never imagined at this time in my life I could be so happy'.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for taking the time to review Nyton House. We really appreciate your kind words.


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Review from H N (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been staying at Nyton House for a couple of months. Their health has been up and down during this time, as has their acceptance of needing care. The Nyton team have been very kind and patient throughout. Mum and Dad thoroughly enjoy the range of activities during weekdays and they usually
love the home-cooked lunches, with the occasional glass of wine! The home and beautiful grounds are very comfortable and well-tended and they are looking forward to being able to spend more time in the gardens as the weather improves. We really like being able to visit them at any time, to try to replicate times we have previously spent together as a family. Many thanks to all the team at Nyton - kindness counts.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind words. It's lovely when we can support families who visit their loved ones frequently and treat us as an extended home.


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Review from Julian H (Respite Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second visit to Nyton. I have recommended it to several people known to me. I have compared it to a well-run and very comfortable country hotel. The atmosphere is calming. The staff are caring but not at all intrusive and the food is very good. There is a daily programme of visits and in-house
events which provide opportunities for those who want or need social engagement. One is left in peace to decide whether or not one wishes to join in. The rooms provide the means for entertainment or 'work' with one's laptop. The rural surroundings contribute to a sense of peace and relaxation. The fact that the house is a period one contributes to a sense of permanence.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind review. It's so rewarding for our staff when our efforts are appreciated, and the atmosphere we try to create is valued by our residents.


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Review from Richard B (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum (89) spent eight weeks at Nyton recently on a convalescence basis. The staff, care, facilities and gardens were excellent. The activity programme was spot-on, and the food was great! Dad was able to visit anytime and was welcome to join in at mealtimes and take Mum out when possible, which made
being separated a little easier. Mum made a good recovery and is now back home. We'd like to thank all at Nyton House for their help during a difficult period.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your review of Nyton. I'm so pleased that we were able to support her convalescence and safe transition back home.


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Review from S J (Regular Volunteer) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only recently started volunteering at Nyton House with my dog as a visiting therapy dog. I am happy to give my time freely to this lovely place. I see the people in the home treated with dignity and respect. Everyone is known well and cared for appropriately. There seems to be a full calendar
of activities and visits outside of the home put on to stimulate and entertain the residents. In October I attended an extra session for a dog show, put on by the activities co-ordinator. It was such fun for the residents and dogs alike. I would have no hesitation having a close relative live here.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind words and for offering your time to support our residents. Having a community of volunteers who visit Nyton makes such a difference to our residents, especially the K9 visitors.


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Review from Alison K (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother arrived at Nyton House her husband of 62 years, with whom she had a very happy marriage, had just died. She was unable to care for herself at home and had been diagnosed with Alzheimer's and Dementia. She was depressed and struggling and moving to a home was a difficult adjustment. The
staff were patient with her and six months later she is very happy there! Her room is big, with big windows, the gardens are beautiful and as my mother is independent and likes to be involved, the staff include her in things like going to the library to pick out books. It is expensive, but I do not hesitate to recommend Nyton House as a good, safe, nurturing place for my 91-year-old mother to be. Knowing they are able to care for her kindly and with patience, communicating with her respectfully makes it all worth it. It is a very hard thing to see a beloved parent unable to care for themselves due to Alzheimer's. The people at Nyton really know what they are doing. Highly recommended.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Dear Alison,
Thank you for taking the time to review our Home. Our purpose at Nyton is to Fulfil the 'Mum Test' and it's wonderful to hear your experience of our service.


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Review from Carol W (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nyton House is an exceptional home as it provides loving care for all its residents. The staff give bespoke care ensuring that every need is met, taking time to ascertain what might make a resident more comfortable, this includes keeping minds active, so singing and activities are a priority in the
home. A full program of activities are run, which often include family and friends, which are outstanding! I can honestly say if I need a care home in my future, Nyton House would be my number one choice, we couldn't ask for more for our Mum!

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Dear Carol, thank you for taking the time to review our service. We are proud of the care and engagement we provide, and it's lovely to hear that friends and family appreciate this.


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Review from Malcolm N (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful time at the V.E. day party. Wonderful singer retelling the hits of wartime, the fifties and later. Lovely lunch and engaging conversation with residents and other visitors. Thank you!

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you so much for taking the time to review Nyton House, Malcolm. The VE Day celebration filled me with great pride as our residents and their families enjoyed a special day. It was wonderful to see our carers dressed in vintage outfits and there was a real sense of family. This exemplifies everything we try to do at Nyton to make our care home different. It's great to have that recognised.


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Review from Michael S (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nyton House is a very comfortable and pleasant old country house set in very pleasant grounds. The food is excellent and cooked in home, served to meet the patient's wishes.
A very good programme of interesting entertainment and outside visits is provided.
I have no hesitation in highly recommending
this care home.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind review Michael. I'm pleased to you appreciated our entertainment and off-site visits as we have been working hard to improve this part of our service.


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Review from D L (Husband of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nyton House care staff have looked after and cared for my wife for the past eighteen months. I couldn't ask for a more caring and loving group of carers. They do go above and beyond any required and needed respect and dignity for their residents. I am able to visit anytime I want to and always receive
an up-to-minute report on her condition and well-being and receive regular updates either by email or phone. She is coming to the end of her life but their concern for comfort and care is the best there is and can be.

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Review from Jenny T (Great-Niece of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my recent visit I encountered several of the staff at Nyton House, they were all very welcoming and informative during my visit. I was offered a hot drink and had an update on my aunt's current care plan. Contact details were checked to ensure things haven't changed. My great-aunt was spoken
to with respect and I could see how nurturing and attentive the staff were to her needs. My great-aunt speaks very highly of her experience at Nyton House and I feel at ease knowing she has such wonderful people caring for her.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you for your kind words. Respect and dignity are core values at Nyton and it's really pleasing to hear these are visible to friends and family.


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Review from S B (Wife of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most lovely care home. Very good carers. Food is beautiful and colourful. Couldn't fault it.

Reply from Harvey Hillary, Business Manager and Director at Nyton House

Thank you so much for this kind review. We understand that compassionate carers and excellent food are two of the most important areas for our residents' happiness. We continually strive to attract the best care staff and review and improve our menu.


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Review from Cathy F (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Nyton House Residential Care Home in early March 2022. She took a few weeks to settle in. All the staff were very helpful and understanding in getting her settled. I visit her every week and she is very happy. She said Monday that all the staff are so kind and it feels like one
big family. They all really do care, it truly is a care home!

Reply from Felicity Hillary-Warnett, Registered Manager and Director at Nyton House

Thank you for taking the time to write this review. It really helps us see the areas where we are performing well and where we can improve to provide our residents with the very best care.


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Review from Lis H (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father moved into Nyton House care home in March 2020 and into their dementia unit in January 2021. In May we were told to find a new setting for him due to his dementia-related anger. He is now in different residential care which is centred around the effective management of his illness. This was
a traumatic change for him and extremely difficult for us. We thank the care staff at Nyton who worked tirelessly helping Dad. We also suggest that the management label their dementia unit as a centre for mild to moderate dementia and that their communication skills are improved: angry emails in response to our father’s actions were unhelpful and the failure to take on information regarding his care and condition was disappointing. We were put under increasing pressure to remove him during our frantic search for different care. We are now pleased and relieved with the support he has and again thank all the carers at Nyton for their help and concerns for his future. We wish them well.

Reply from Felicity Hillary-Warnett, Registered Manager at Nyton House

Thank you for this honest feedback.
Using the label ‘Mild to Moderate Dementia’ is a helpful piece of feedback, and we will add this to our website and marketing material. Equally, your experience in dealing with management has been taken on board and will help us improve future interactions.


Nyton House aims to support Dementia Care in a ‘home-style’ environment that encourages independence for people living with Dementia. However, we must safeguard other residents and staff from challenging behaviour and where this reflects a long-term change we must recommend a transfer to a Dementia Nursing Home. We understand this is a stressful transition for both the Resident and their family. In this instance, a long search for alternative accommodation and the backdrop of the pandemic placed a strain on communication between us. I'm sorry that this has lead to a low management score based on your personal experience.


Yours sincerely


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Review from Roz W (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father at Nyton House was outstanding. It was a challenging time for my father and they managed his situation very well, affording him as much dignity as possible and always with great kindness. Their approach to care is original and truly exceptional, the food is delicious, their
personal belongings looked after with respect, it really is about as close to being at home as you could hope for. A delightful atmosphere where every single person who works there greets you with a smile and takes an interest. If you are lucky enough to find a space at Nyton when you need it, don't hesitate. It may be expensive but it is money very well spent.

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Review from Julia L (Husband of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner and staff could not have been kinder or more helpful to me and my husband, particularly at the height of the pandemic. He had a lovely room opening onto the garden which he enjoyed once he became mobile. The chef was very obliging in sourcing food he requested and all the staff could not have
been more kind, attentive and diligent, particularly in regard to his medicines and needs. The owner of Nyton House was very accessible, experienced and knowledgeable about her patients and always pro-actively looking after everyone in her care. There was always a welcome for visitors during a very difficult time for care homes and I was always very reassured of my husband's care in a lovely home setting with beautiful gardens and grounds.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Nyton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Nyton House is calculated as follows: ( (128 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nyton House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

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Felicity Hillary-Warnett

Job Title: Registered Manager, Nominated Individual and Director of Nyton House

Joined: 2003

Felicity trained as a Registered General Nurse at St. Richards Hospital before running care homes. She has a vast experience in End Of Life Care having completed a Diploma in Education (Cert Ed), End of Life Care as well as NVQ Internal Assessor and Internal Verifier and more recently has completed the Six Steps to End of Life Care at St. Wilfrid's Hospice.


Emma

Emma Williams

Job Title: Head of Care

Joined: 2015

Emma joined Nyton in 2015 as an Activities Coordinator and soon went on to complete her NVQ 2 and 3 in Adult Social Care. In 2019, Emma's was appointed Head of Care to work alongside the registered manager in overseeing Care Planning and in developing best practice on the floor.
Emma is the Medication Champion at Nyton as takes a lead role in the safe and compliant management of medication at the Home. She is currently working on her NVQ Level 5.


Frequently Asked Questions about Nyton House

What types of Care is Nyton House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nyton House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nyton House have?

There are 30 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Nyton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nyton House to the centre of Chichester?

4.5 mile(s) as the crow flies, distance by road may be significantly further.