Please note that these figures are for guidance only and are subject to a pre-admission assessment of care needs and the individual choice of room size and view.
Visitors welcome any time of the day.
Outside parking facilities provided for a total of 8 cars. Parking is also available on the roads surrounding the premises.
Oakland Court has a Review Score of 9.8 (9.824) out of 10, based on 14 reviews in the last 2 years. Over all time Oakland Court has 30 reviews.
Review from Teresa D (Daughter of Resident) published on 9 December 2024
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5.0 out of 5
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Review from Sheila H (Daughter of Resident) published on 25 November 2024
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5.0 out of 5
Reply from Kevin Humphrys, Chief Executive at Oakland Court
Thank you so much for taking the time to write such a detailed and thoughtful review of Oakland Court. It's wonderful to hear how well your father has settled in over the past year. I'm particularly pleased to hear how our chef worked directly with your father to create a bespoke vegetarian menu that meets his needs - this kind of personalised attention is exactly what we strive for. It's also great to know he's enjoying our activities programme, especially the music sessions, gardening and word games. I've shared your feedback about the chat sessions with our activities practitioner. Thank you for recognising our housekeeping team's attention to detail, both in maintaining the home's cleanliness and in their careful handling of residents' laundry. These behind-the-scenes efforts are vital to maintaining the high standards we set ourselves. With thanks and appreciation.
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Review from Sue S (Daughter of Resident) published on 14 November 2024
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you so much for your thoughtful review. Were delighted to hear that your mother has had a positive experience at Oakland and that our team has been able to provide her with the attentive and respectful care she deserves. It's wonderful to know that the homely atmosphere, engaging activities, and open communication have contributed to her well-being. Were grateful for your recommendation and for the trust you've placed in us to care for your mother. Thank you for being part of our Oakland family!
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Review from Chris R (Son of Resident) published on 14 November 2024
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you so much for your kind words about Oakland Court! Were thrilled to hear that you appreciate the care, dedication, and warmth of our team. It's wonderful to know that the food and activities bring joy and engagement to the residents. Your recommendation means a lot to us, and were committed to continuing to provide a safe and happy environment for everyone here. Thank you again!
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Review from Dianne G (Daughter of Resident) published on 14 November 2024
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you so much for your kind words! Were delighted to hear that your mother is happy and well-cared-for, and it means a lot to know that our staff, cleanliness, and daily activities are making a difference for her. Well also pass along your lovely feedback to our chef, who is dedicated to providing nutritious and enjoyable meals for everyone. Please feel free to reach out anytime if you have suggestions or additional feedback. Thank you again for sharing!
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Review from George R (Friend of Resident) published on 11 April 2024
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Overall Experience
5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you so much for taking the time to share your positive feedback about The Court. We are delighted to hear that you've had such a wonderful experience with our staff and facilities. It is our top priority to provide an environment where our residents feel well-cared for and at home and we're thrilled that our team's dedication to going above and beyond has shone through. We take great pride in maintaining a clean and welcoming atmosphere for everyone who walks through our doors. Your kind words are incredibly motivating for us and affirm that we are meeting the high standards we set for ourselves. We will be sure to pass along your compliments to our team, who I know will be encouraged by your remarks. Thank you once again for your support.
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Review from William H (Nephew of Resident) published on 29 February 2024
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you so much for your incredibly kind and heartwarming comment! Your words truly touched us, and I appreciate the time you took to share such positivity.
It's comments like yours that make what we do so rewarding. We are grateful for your support and encouragement—it means a lot to us.
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Review from Lynn M (Daughter of Resident) published on 31 January 2024
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you for your kind review. We are pleased that Mum is happy living with us. We are thrilled that Mum enjoys the variety of activities, and we look forward to arranging more outings in the next few weeks.
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Review from B H (Daughter of Resident) published on 25 January 2024
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you for your kind review. We are pleased that you are happy with the care that your mother receives in our home. I know your mother enjoys the activities and loves to join in, especially when there is musical exercise.
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Review from L C (Friend of Resident) published on 30 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kevin Humphrys, Chief Executive at Oakland Court
Thank you for taking the time to leave us a review. We are delighted to hear that you have found Oakland Court Care Home to be a welcoming and positive experience. We pride ourselves on providing our residents with the highest level of care and attention and we are glad to hear that you have noticed this. Our staff are always happy to go the extra mile for our residents and we are constantly working to improve our services. We are also pleased that you have enjoyed our lounge area and garden.
We note that you did not feel able to leave five stars in a number of categories; we are open to any suggestions or comments you may have about these areas. Our goal is to continuously improve and ensure that every aspect of our care home meets and exceeds expectations.
Thank you again for your feedback. We value your opinion and we will continue to work hard to provide our residents with the best possible care.
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Review from Elaine G (Daughter of Resident) published on 21 August 2023
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5.0 out of 5
Mum enjoys the activities which are varied and interesting.
The recent summer party was a huge success and as a relative it was lovely to meet other
Reply from Kevin Humphrys, Chief Executive at Oakland Court
Thank you so much for taking the time to leave us such a positive review of Oakland Court. We are so glad to hear that your mum has been happy with her care here, and that she enjoys the activities that we offer.
We are always striving to provide the best possible care for our residents, and it is feedback like yours that helps us to know that we are on the right track. We are particularly pleased to hear that you have found the staff to be excellent, caring, and going the extra mile. Our staff are our greatest asset, and we are proud of the work that they do.
We are also glad to hear that you enjoyed the recent summer party. We always try to make our events as special as possible for our residents and their families, and we are glad that you had a good time.
Thank you again for your kind words. We hope that your mum continues to enjoy being a member of the Oakland Court family.
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Review from Alan E (Son of Resident) published on 17 August 2023
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5.0 out of 5
Reply from Kevin Humphrys, Chief Executive at Oakland Court
We are thrilled to hear that you had such a wonderful experience at our summer party! Thank you for taking the time to share your feedback. We are delighted that you felt it was a lovely setting, fantastic food, and engaging entertainment. Your kind words about everyone's important role and your family's enjoyment mean a lot to us. It's our aim to create memorable and enjoyable moments for our residents and their families, and we're thrilled that we succeeded in doing so during the afternoon.
Once again, thank you for sharing your positive experience.
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Review from J I (Daughter of Resident) published on 18 May 2023
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4.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you for your lovely review; we are pleased that you feel Mum is happy living in our home.
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Review from Gina C (Daughter of Resident) published on 18 May 2023
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you for your lovely review; we are pleased that Mum has decided to make Oakland Court her home.
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Review from E E (Private Carer of Resident) published on 29 December 2022
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Overall Experience
4.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you for your review, we are very pleased that you love to visit our home.
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Review from J L (Daughter of Resident) published on 21 December 2022
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you for your kind review Joyce. We were delighted to be able to hold our Christmas party this year and being able to welcome family and friends. We really enjoyed seeing our residents spending time with their loved ones. We are very proud of the hard work that the team have put in to make the event a success and look forward to many more parties in the future.
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Review from Andrea H (Daughter of Resident) published on 2 December 2022
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4.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you for taking the time to write us a review, we appreciate your positive comments. We are very lucky to be situated in a beautiful area with easy access to the promenade. We have enjoyed welcoming families back into the home. It is lovely to hear families interacting with each other, along with lots of laughter. Dad is a popular member of our family and has made many new friends.
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Review from James S (Son of Resident) published on 1 December 2022
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you very much for taking the time to leave us feedback. We appreciate your kind words. We have noticed your mum blossoming too, and are so glad she is having an enjoyable experience in her new home with us.
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Review from Gwendoline B (Resident) published on 1 December 2022
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you for leaving such a positive review for us here at Oakland Court. Despite our best efforts, we're sorry not to have yet found the perfect solution that fits your requirements, but hope you feel that the measures we are taking meet your needs. We will always endeavour to do our very best to meet your requirements and are grateful for feedback so that we can work with you to address these.
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Review from J R (Daughter of Resident) published on 30 November 2022
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5.0 out of 5
Reply from Chris Barnes, Registered Manager at Oakland Court
Thank you very much for your review. We appreciate you taking the time to give us your feedback. I am delighted that your experience is so positive and that you feel reassured that we are caring for your Dad. He has made some great friends here, and The Court is truly his home. Your Dad is loved by all staff and his fellow residents.
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The Review Score of 9.8 (9.824) out of 10 for Oakland Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.824 for Oakland Court is calculated as follows: ( (144 Excellents x 5) + (13 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 165 Ratings = 4.824
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakland Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Jun 2018
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Job Title: Chief Executive
Joined: 2022
Kevin joined Oakland Care Group in February 2022 as Chief Executive Officer, which includes Oakland Grange in Littlehampton and Oakland Court in Felpham, Bognor Regis. He brings 14 years of senior leadership experience in improving the quality of life for older adults. Kevin is a seasoned health and social care executive with a passion for delivering person-centred care, with a focus on professionalising care roles, implementing innovative solutions, and fostering a culture of excellence.
Throughout his career, Kevin has transformed services that serve the elderly across the UK. He has led non-profit and for-profit organisations providing care homes, home care, assisted living, memory care, and rehabilitation services. Under Kevin’s direction, these provisions of care have thrived through a person-centred philosophy and innovative solutions.
Kevin works diligently to leverage his experience and perspective to benefit Oakland Care Group’s residents, families, and employees.
As a Director for West Sussex Partners in Care, the local association for care providers, Kevin is committed to advocating for the social care sector.
Kevin is a Fellow of both the Chartered Management Institute and the Institute of Leadership and Management. He was a Top 10 Finalist of the Social Care Top 30 Leadership Awards in 2023 and a Finalist in the Social Care Top 30 for 2024. Additionally, he was included in the Care Home Professional’s Power List of 2023 and 2024 in the category of Executive Management. He has published articles in Care Talk Magazine and Care Home Professional.
Speaking engagements include his recent talk on “Empowering leadership in social care: a collaborative approach to moving forward” at the Care Show London 2024, his contribution to the CEO Success Stories Podcast and his recent conversation on the podcast Care Chats with Nick Connell.
Job Title: Registered Manager
Joined: 2019
Chris Barnes is a dedicated and experienced professional in the care industry, who joined Oakland Court in April 2019, as the Registered Manager. With a passion for providing compassionate care and improving the lives of others, Chris has been actively involved in the care industry since the age of 22, gaining valuable experience across various work settings.
Throughout her career, Chris has demonstrated exceptional leadership skills, fostering a positive and nurturing environment for both residents and staff members. Her hands-on approach and deep understanding of the complexities of care have earned her the trust and respect of those she serves.
Chris’s commitment to excellence and continuous improvement has led to the implementation of innovative care practices and the establishment of high-quality care standards at Oakland Court. She is dedicated to ensuring that each resident receives personalised and dignified care, tailored to their unique needs and preferences.
With a wealth of experience and a genuine passion for the care industry, Chris Barnes continues to make a profound difference in the lives of those under her care, setting a remarkable example for the entire team at Oakland Court.
We are particularly proud of the fact that Chris was included in the Care Home Professional’s Power List 2023 as an Innovator in Care. We wish her continued success moving forward as an innovator in care, to better support residents and enhance their quality of life.
