Oakwood Court

Amberley Close, Haywards Heath RH16 4BG
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9.8 86 Reviews
  • Oakwood Court, Haywards Heath
Oakwood Court care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club provides a variety of one to one and group activities, based on residents hobbies and interests - there's something for everyone.

Each resident has an allocated key worker and the staff team receive regular training to make sure they provide the best care and support 24 hours a day.

The home has a 5* food hygiene certificate and the in-house catering team create delicious, nutritious home-cooked meals, reflecting residents preferences.

Engaging and involving residents is important and the team welcomes ideas, feedback and suggestions from all residents and their families so their service is continuously improved.

The home is surrounded by beautifully landscaped gardens. The comfortable modern residential care home is in a lovely setting and the neighbouring Oakwood Flats sheltered scheme make this a welcoming community of older people.

Oakwood Court provides accommodation for 33 residents, made up of 31 single, one double room and one premium suite. Each room enjoys a pleasant outlook and has its own en-suite facilities. Respite facilities can also be provided for those in need of a short break.

Residents enjoy a light and airy communal lounge and dining room. There is a family room and various comfortable seating areas to catch up with loved ones.

The beautiful Beech Hurst Gardens are close by and Haywards Heath town centre is only a short walk or drive away, with a mainline train station and excellent connections to London.

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Care Provided by Oakwood Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Bindu Joseph (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Oakwood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,162 – £1,634
    • RESPITE Self-Funded Residential Care £1,394 – £1,959

  • Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.


    All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody.


    We are a not for profit organisation which means any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.
  • (these prices are only a guideline, please contact Oakwood Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.


  • Parking

  • Free parking on site in homes car park.


Oakwood Court Reviews (86)

Total of 86, showing 21-40
9.8

Oakwood Court has a Review Score of 9.8 (9.845) out of 10, based on 17 reviews in the last 2 years. Over all time Oakwood Court has 86 reviews.

Overall Experience

  • 69
  • 17
  • 0
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Date Published

86
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8
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69

Review from John D (Son of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident at Oakwood Court Care home for about six years but sadly passed away in October. I have nothing but admiration for all of the staff at Oakwood Court for the way they looked after Mum during her stay and especially when mum's health deteriorated toward the end of her life. They
did an amazing job of keeping mum comfortable and I was always kept informed of Mum's well being during her residency, especially during the Covid lockdown periods where all of the staff went above and beyond keeping everyone safe.
I would not hesitate in recommending Oakwood Court Care home, they are truly amazing.
Thank you.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your wonderful review. Our team adored your mum and they all spent good times together with her at Oakwood Court.


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Review from G T (Respite Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All together a superb experience. Quite expensive but very worthwhile.

Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court

We're happy to hear you're having a good experience living at Oakwood Court, that's brilliant! Our prices are competitive and as a not for profit care home, we put residents at the heart of everything we do.


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Review from Beverly G (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakwood Court is a very homely place with a lovely atmosphere.
The staff are very polite, kind and very attentive to the needs of the residents and visitors.
The activities are fun and take into account all levels of abilities. Visitors can participate as well, I love colouring and sand.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

We're so pleased you're happy with our service at Oakwood Court and enjoy taking part in activities with your mum!


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Review from Bruce C (Next of Kin) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This would have been my mothers second care home (the first proved incapable in our eyes). Eventually however my mother ended up going to a different area for her care home. Had she stayed in this area we would have chosen Oakwood Court as her home.
When we visited for a tour, and lunch, the staff
and setup so far outweighed anything we had experienced previously that my mothers immediate response when we'd left was to ask to book a place on the waiting list.
What sold it to us? Purpose-built is without a doubt what's needed for someone in need of care, and the background support of the Senior House Officer showed in the gentle, patient and kind approach of all the staff we met.
I can't assign meaningful marks to the individual categories for obvious reasons - however, I feel sure they would all have been high as we were more than comfortable with everything we saw on our visit.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review of Oakwood Court, it's great to hear how you got a real flavour of our service when you visited and were made to feel welcome.


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Review from Lynda S (Daughter-in-law of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law has only been here 4 weeks seems really happy. It is lovely that other is entertainment/crafts etc every day. We have met staff and they are all very kind and attentive.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

It's great your mother in law is settling well into life at Oakwood Court and is enjoying the activities.


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Review from Robert G (Son-in-law of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming and efficient. Place looks clean and staff are very caring.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review, we're pleased you find Oakwood Court welcoming and have noticed our very caring staff team, we think they're fantastic too!


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Review from Jacomina B (Friend of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely reception, great hall, everything is clean.
Resident is lovingly cared for.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thanks for your 5* review, it's great to hear how happy you are with the service at Oakwood Court.


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Review from Mignon L (Wife of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found communication good whilst my husband was in care for two weeks. The staff were friendly and I believe he was looked after and happy. There didn't seem to be a problem with his clothing which was very pleasing after having had a bad experience elsewhere.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

We're pleased your husband had a good stay with us for a couple of weeks, and you found our staff to be friendly and a good laundry service.


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Review from G H (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my mum here is always a nice experience, the staff are friendly and helpful and my mums always looks well, has friends and activities to occupy her. Above all she is safe and well cared for. I am very happy my mum is here.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your review, we're so pleased your Mum is happy and see she is well cared for at Oakwood Court.


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Review from Christine R (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely good care home friendly helpful staff.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your fantastic review, particularly for our staff, care, management and residents being treated with dignity.


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Review from Matthew M (Grandson of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited the care home twice now, and both times there has been a good atmosphere. All residents are happy including my grandmother. So thanks to all the staff for everything you do. It's of great comfort to the family to know our family member is well looked after.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thanks for your wonderful review and compliments to our staff team. We're pleased you have piece of mind, knowing our residents are well looked after.


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Review from Gordon B (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant homely home with good caring, friendly staff. My mother's needs are well attended to and if any odd problem arises they always contact me by phone, should advice or help be needed.

Reply from Lizzie Gurr, Communications and Engagement Officer at Oakwood Court

Thank you for your kind review. We believe it's really important to communicate with next of kin and keep you informed.


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Review from Jean M (Daughter of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a nice atmosphere in the home. Warm and inviting. Friendly, helpful staff. My 100-year-old mother has been a resident for three years and as a family, we know that Oakwood Court is the best place that she could be. I would recommend Oakwood Court to anybody who asked me.

Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court

Thanks for your review, it's great you and your mum are happy and would recommend Oakwood Court.


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Review from Chris P (Son of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My pernickety 95-year-old mother stayed here for a week in mid-August. Her comments were that "the staff were lovely and caring" and "the food was excellent". She appreciated the bowl of biscuits and crisps, so she could have a little snack when she felt like it. She found that her room was larger than
expected, never felt cold. She sleeps on an air mattress at home, unfortunately, due to miscommunication, this wasn't provided at Oakwood, but even so, my mother said she was very comfortable in bed, so it wasn't a problem. She said "there wasn't much going on" but I think this was down to the Covid constraints that were in place. I have marked activities as 'poor', however, that is probably not reflective of the current situation.


Mother is making a return visit during November, which tells you a lot!


Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court

Thanks for your review. We're pleased your mother enjoyed her stay during the summer at Oakwood Court. We have always had a varied and full 'sunny moments club', which is our programme of daily activities, and since early September, activities are now delivered by our two dedicated Activity Coordinators. Activities include both one to one and group sessions, which are based around residents interests, as well as giving residents the opportunity to try new things. We are following government guidelines and currently, all residents, as they were throughout the summer, can enjoy each others company in our communal spaces, including the lounge and activities area. We welcome your mother back to stay anytime, so she can enjoy the activities arranged!


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Review from P J (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia; she has been at Oakwood Court since 2013. The staff are all friendly, considerate and caring. Mum has always been happy and well looked after. She has a lovely room with her own furniture. She has a choice of food for all three meals and has never had any complaints. Mum is now 101-years-old,
and her dementia now causes more problems, but I am happy that she is very well cared for.

Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court

We're pleased your mum has enjoyed eight years at Oakwood Court, settling in with her own furniture and her room, which she enjoys. It's great she's able to live well with dementia, and we're pleased you've had good service from our team. Thank you for your review.


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Review from W H (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakwood Court has recently had their first event, with up to two family members or friends were invited, for the first time in eighteen months. As usual, it was very well organised with party decorations, balloons, an excellent buffet of food and drink and also entertainment.

Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court

Thanks for your comments, and we were so happy to welcome relatives and friends to our event. We're pleased you had a great time.


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Review from Linda R (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the pandemic, the Oakwoods team have shown due diligence throughout this time. My mother has had great care and is so very happy. We could not ask for more.
On dementia care, it's perfect, good stimulating entertainment which is inclusive if the resident wishes to join in. My mother is partially
sighted and is always asked to join in.
Lovely setting, good food and wonderful staff.

Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court

What an incredible review, thank you so much. We're pleased you and your mum are so happy with our service.


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Review from Kaye M (Husband of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and respectful to the residents and very welcoming to visitors. It is evident that they have the residents' best interests at heart. All residents are clean and tidy. They are all encouraged to take part in activities and to enjoy their days.

Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court

Thank you for taking the time to share your brilliant review.


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Review from John S (Son of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad never wanted to go into a care home, but at 92 he had to due to ill health. I was very pleased with all aspects of this home and my dads' reaction to it. He loved it from day one. Everyone is very caring and welcoming. It is very clean with excellent food served at meal times. Normally they have
a wide range of activities for residents, including dancing which my dad loved to do. In January 2020 we found out Dad had terminal cancer, and he asked me to make sure he could stay at the home to the end which he could as they do palliative care. He really wanted to stay there. It was very sad because we wished he could have had several more years there because he was so happy! I would highly recommend this care home as you have no need to worry about your nearest and dearest being safe, clean and happy.
All the staff are excellent caring and warm people. Best wishes.

Reply from Lizzie Gurr, Communications & Engagement Officer at Oakwood Court

Thank you for your review John, it's great to hear just how happy your dad was living at Oakwood Court and your feelings about our service. Thank you.


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Review from S M (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and support that my dad receives at Oakwood Court. He has improved in his mental state despite a general decline due to his dementia. Lots of activities, which my dad is encouraged to join in. There is always something planned.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks for your review. It's great to hear your Dad is enjoying the variety of activities.


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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Oakwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Oakwood Court is calculated as follows: ( (171 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 200 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakwood Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 01 Apr 2025

Vacancies available for short or longer term care.Please contact Care Home manager for availability.


Awards / Recognitions (3)

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Meet the Team (5)

Bindu

Bindu Joseph

Job Title: Care Home Manager

Joined: 2008

"I have worked at Oakwood Court since 2008, and started as a care assistant. I now have a Diploma in General Nursing, and both a Level 3 in Health and Social Care and a Level 5 in Leadership and Management of Care Services. I enjoy my role as care home manager and get satisfaction from helping residents and seeing them happy in our home.


I love my job because it's so rewarding leading a team and supporting our residents to live a bright life and putting them and their families at the heart of everything we do.


We do everything we can for them and it's brilliant to see the smiles on their faces. I look forward to meeting you and showing you around our friendly home."


Vladmir

Vladmir Pereira

Job Title: Deputy Care Home Manager

Joined: 2024

"I have been the Deputy Manager at Oakwood Court since April 2024. My journey in the care field started in 2017, beginning with my BTEC in Nursing which equipped me with a strong foundation for my career. Following comprehensive training in various hospital settings, including emergency, intensive care, and palliative care, I transitioned to roles in care homes. Starting as a support worker and progressing to assistant general manager back in Spain, I discovered genuine fulfilment in this environment.


Since relocating to the UK, I've served as a Senior Carer whilst qualifying as a Biomedical Scientist. What draws me most to working with older people is the profound sense of gratitude they express when receiving care and support. Witnessing their appreciation fuels my passion for this work every day.


In my role, I support Bindu and the team to make sure our residents receive the highest standard of care possible. I'm dedicated to providing compassionate support and assistance and fostering a sense of security and comfort for residents in our care."


Maria

Maria Figueira

Job Title: Chef Manager

Joined: 2013

I have over 25 years experience in catering and have been a Chef Manager here since 2013. I love food and cooking and I understand the importance of food. My father was Spanish and my upbringing has revolved around family and food.


Mealtimes are one of the most important parts of the day, especially for socialising and residents' wellbeing. There's nothing better than seeing residents tucking into a home cooked, hearty meal and getting good feedback from them, it brings joy to me and makes my job rewarding. I am supported in the kitchen by a Chef and two Kitchen Assistants and spend time with residents listening to their feedback and menu ideas.


Jessica

Jessica James

Job Title: Administrator

Joined: 2022

I started working at Oakwood Court in April 2022 and coming from mainly an administrative background, this is my first role in a care home. After only being here a short time, I sensed what a warm, friendly, caring home it is. It really does feel like “home from home”. I am the first port of call for all visitors to the home such as relatives, friends, nurses and tradespeople and I keep all the administrative paperwork up to date. But what I enjoy most about my job is interacting with the lovely residents.


I deliver their post and help read letters from family and friends if they are unable to do so themselves. Seeing the joy on their faces when I am reading to them is what I find so rewarding.


Stephen

Stephen Dyer

Job Title: Maintenance

Joined: 2023

"I take care of the day-to-day maintenance of the building making sure all the checks have been done, including fire and gas safety, water and electrical testing. My role includes more basic tasks such as unblocking shower wells, checking light bulbs and cleaning the bins - just as important! There is generally a lot of cleaning, tidying, and ensuring everything is in safe working order. I will also decorate rooms when they become vacant and keep the rest of the home looking as good as it can be.


I very much enjoy spending time talking to residents when I’m working in their rooms and supporting the care team in any way I can. Sometimes I have the opportunity to join in activities with residents such as gardening or singing, which is a great privilege.


I may have my week planned, but often my work can be reactive, you never really know what you’re going to walk into in the morning, one of the many reasons I love working here."