Oakwood Court

Amberley Close, Haywards Heath RH16 4BG
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9.8 86 Reviews
  • Oakwood Court, Haywards Heath
Oakwood Court care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club provides a variety of one to one and group activities, based on residents hobbies and interests - there's something for everyone.

Each resident has an allocated key worker and the staff team receive regular training to make sure they provide the best care and support 24 hours a day.

The home has a 5* food hygiene certificate and the in-house catering team create delicious, nutritious home-cooked meals, reflecting residents preferences.

Engaging and involving residents is important and the team welcomes ideas, feedback and suggestions from all residents and their families so their service is continuously improved.

The home is surrounded by beautifully landscaped gardens. The comfortable modern residential care home is in a lovely setting and the neighbouring Oakwood Flats sheltered scheme make this a welcoming community of older people.

Oakwood Court provides accommodation for 33 residents, made up of 31 single, one double room and one premium suite. Each room enjoys a pleasant outlook and has its own en-suite facilities. Respite facilities can also be provided for those in need of a short break.

Residents enjoy a light and airy communal lounge and dining room. There is a family room and various comfortable seating areas to catch up with loved ones.

The beautiful Beech Hurst Gardens are close by and Haywards Heath town centre is only a short walk or drive away, with a mainline train station and excellent connections to London.

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Care Provided by Oakwood Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Bindu Joseph (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Oakwood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,107 – £1,556
    • RESPITE Self-Funded Residential Care £1,328 – £1,865

  • Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.
    All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody.
  • (these prices are only a guideline, please contact Oakwood Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.


  • Parking

  • Free parking on site in homes car park.


Oakwood Court Reviews (86)

Total of 86, showing 41-60
9.8

Oakwood Court has a Review Score of 9.8 (9.840) out of 10, based on 17 reviews in the last 2 years. Over all time Oakwood Court has 86 reviews.

Overall Experience

  • 69
  • 17
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Date Published

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Review from I H (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have only been here two weeks tomorrow - so far very good.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Welcome to Oakwood Court! It's good to hear you're happy.


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Review from R H (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home at Oakwood Court for 12-months.
The staff are very caring and friendly.
You always feel welcome when visiting the home.
Mum is happy here, and her needs are well catered for.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks for your review, we're pleased your mum is happy and settled.


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Review from Monica P (Daughter of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided in Oakwood Court for six months, the staff are attentive and caring with a low turnover and little need for agency carers. The premises are clean and comfortable, with an activity programme catering for most tastes. The general ambience is friendly and welcoming, with an air of
quiet efficiency and the opportunities to meet other families at social events is much appreciated.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks for your review Monica.


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Review from Jon W (Son of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run care home with a friendly ambience. Residents are treated with respect and dignity and the home provides a supportive environment for both residents and their families.

Reply from Caroline Hall, Engagement and Communications Officer at Oakwood Court

Thank you very much for the review. It means a lot to us you are happy with Oakwood Court.


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Review from Martin D (Son of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a friendly atmosphere. Lovely staff who look after the residents. The home is always very clean and tidy. I have recommended the home to friends.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks very much for your review.


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Review from Colin G (Son of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, bright home with excellent staff. Muk is very happy here and we know her needs are well catered for.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

This is great to hear, thanks for your review.


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Review from T H (Son of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always very bright and happy. The staff are very helpful.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks for your review.


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Review from Pat H (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Oakwood Court for just over 2 years and now 96. When looking for a suitable home for her I was upset at the state of some places, but as soon as I entered Oakwood Court there was a lovely atmosphere. My mother is very happy and very well looked after. I am notified immediately
if there is a problem or if the GP (who visits regularly) has seen my mother. The food is good, there are activities laid on and some entertainment. The home is very clean and my mother is treated with kindness and dignity.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks so much for your fantastic review of Oakwood Court.


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Review from John F (Son of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

With the onset of dementia, my father could not live on his own and we needed a home which was local to me. Oakwood Court was by far the better of all the ones we visited. The staff were really supportive in the first few weeks as my father was very anxious about his change of circumstance. Although
his anxiety never totally went away the staff were always on hand, day and night, to support and comfort him. If I ever had any questions or concerns about my father there was always a member of staff who would discuss what it was and what could be done. He especially liked spending the day in the bright and colourful lounge and would always take part in many of the activities that were arranged by the home. His recent death was totally unexpected and the home and staff were very supportive and helpful to myself and family during this very difficult period.

Reply from Lizzie Gurr, Engagement and Communications Officer at Oakwood Court

Thank you for this excellent review and we are sorry to hear about the passing of your father. We're pleased you had a positive experience during his stay at Oakwood Court and our staff were caring and helpful.


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Review from R F (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with food.
Pleasant staff.
Nice having my own possessions.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks for your review, it's good to hear you're settled at Oakwood Court.


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Review from Janet B (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Oakwood Court for 2 1/2 years, during which time she was very well looked after and felt happy and safe in a comfortable and secure environment. The staff were always friendly and caring and always available when the need arose. Family and friends dined with her at the home and were
made very welcome and enjoyed good food.

Reply from Caroline Hall, Engagement and Communications Officer at Oakwood Court

Thank you for taking the time to write a review, we are pleased your mother was happy at Oakwood Court.


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Review from Helen H (Daughter of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been made very welcome at Oakwood. The staff, including the management team, are very warm, caring, thoughtful and encouraging. Regular activities are put on often giving the common use lounge area a "buzz" and good atmosphere.
It was a big change for Mum to move into residential care
after years of independence in her own home and she has settled in well.

Reply from Caroline Hall, Engagement and Communications Officer at Oakwood Court

Thank you for taking the time to write a review, we are pleased your mother is happy at Oakwood Court.


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Review from Richard R (Son of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy in this home which to me, is the most important thing. She is well cared for which eases our mind and stops us worrying, knowing that she is in a safe place.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks for your review Richard. We're pleased we've helped to put your mind at ease knowing that your Mum is in a safe place.


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Review from John H (Son of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring. I have always found the home very clean and well looked after. My mother's room is very comfortable and she is very content there.
I am very pleased with her care.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks John for your kind review.


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Review from Sharon M (Daughter of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care and cleanliness provided at Oakwood Court. During all my visits the staff have been helpful and always do their best to assist my mum with any requests she has. It is reassuring to know that she is being very well looked after.

Reply from Caroline Hall, Engagement and Communications Officer at Oakwood Court

Hi Sharon. Thank you so much for your review, we are really pleased your mum and yourself are happy with the services at Oakwood Court.


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Review from Patricia (Daughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall ethic of care is superb.
Staff are always polite and helpful both to myself and the residents. There seems to be an ongoing training programme in progress which means that there are regular review and revision of procedures.
The rooms at Oakwood Court are clean, hygienic and well maintained.
The food is of a very good quality and residents' individual choices are met. The ongoing social programme is varied and also includes family participation on several occasions during the year.
I feel confident that my mother is receiving the individual care that she needs.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thank you for your review, we're so pleased your mum is happy and you're receiving a good service.


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Review from Chris C (Son of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother feels safe and secure, which is very comforting. She is well cared for by the friendly staff and enjoys the various activities the home provides.
The catering at the home is an added bonus, being of a high quality.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks for your positive review, we are pleased your Mum is happy at Oakwood Court.


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Review from B A (Friend of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Impressive standards of service for residents. Cheerful staff.
As a care home with elderly residents, some form of regular physical exercise would be helpful, such as simple exercises for seated patients as recommend on a BBC programme.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks for your review. We do have regular exercise sessions which are held at Oakwood Court, including gentle chair exercise. We are also recruiting an Activities Co-ordinator who can deliver additional exercises. Giving our residents the opportunity to exercise is incredibly important and we make sure exercise features regularly in our activity programme. The Care Home Manager at Oakwood Court would be happy to talk about our programme with you in more detail. Kind regards.


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Review from James S (Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff. Good food.

Reply from Lizzie Gurr, Communications Executive at Oakwood Court

Thanks for your review.


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Review from Sharon L (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment dad came to the home, he was made most welcome. The room and the layout of the home is very good. The staff are friendly and caring - nothing is too much trouble the home smells clean and is light and airy. Lovely grounds - easy access through french windows. Small groups round tables
for dining - excellent.

Reply from Caroline Hall, Engagement and Communications Officer at Oakwood Court

Thank you for taking the time to submit your review Sharon. We are so glad you like Oakwood Court and your Dad is happy here.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Oakwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Oakwood Court is calculated as follows: ( (170 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 200 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakwood Court is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 3 hours ago

Vacancies available for short or longer term care.Please contact Care Home manager for availability.


Awards / Recognitions (3)

2018 RSPCA Gold Footprint Award

Recipient: Sussex Housing & Care

Date: Wednesday 05 Sep 2018 More details

2016 RSPCA Gold Footprint Award

Recipient: Sussex Housing & Care

Date: Tuesday 01 Nov 2016 More details

CQC rating of Good

Recipient: Oakwood Court

Date: Tuesday 09 Aug 2016 More details

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Meet the Team (5)

Bindu

Bindu Joseph

Job Title: Care Home Manager

Joined: 2008

"I have worked at Oakwood Court since 2008, and started as a care assistant. I now have a Diploma in General Nursing, and both a Level 3 in Health and Social Care and a Level 5 in Leadership and Management of Care Services. I enjoy my role as care home manager and get satisfaction from helping residents and seeing them happy in our home.


I love my job because it's so rewarding leading a team and supporting our residents to live a bright life and putting them and their families at the heart of everything we do.


We do everything we can for them and it's brilliant to see the smiles on their faces. I look forward to meeting you and showing you around our friendly home."


Vladmir

Vladmir Pereira

Job Title: Deputy Care Home Manager

Joined: 2024

"I have been the Deputy Manager at Oakwood Court since April 2024. My journey in the care field started in 2017, beginning with my BTEC in Nursing which equipped me with a strong foundation for my career. Following comprehensive training in various hospital settings, including emergency, intensive care, and palliative care, I transitioned to roles in care homes. Starting as a support worker and progressing to assistant general manager back in Spain, I discovered genuine fulfilment in this environment.


Since relocating to the UK, I've served as a Senior Carer whilst qualifying as a Biomedical Scientist. What draws me most to working with older people is the profound sense of gratitude they express when receiving care and support. Witnessing their appreciation fuels my passion for this work every day.


In my role, I support Bindu and the team to make sure our residents receive the highest standard of care possible. I'm dedicated to providing compassionate support and assistance and fostering a sense of security and comfort for residents in our care."


Maria

Maria Figueira

Job Title: Chef Manager

Joined: 2013

I have over 25 years experience in catering and have been a Chef Manager here since 2013. I love food and cooking and I understand the importance of food. My father was Spanish and my upbringing has revolved around family and food.


Mealtimes are one of the most important parts of the day, especially for socialising and residents' wellbeing. There's nothing better than seeing residents tucking into a home cooked, hearty meal and getting good feedback from them, it brings joy to me and makes my job rewarding. I am supported in the kitchen by a Chef and two Kitchen Assistants and spend time with residents listening to their feedback and menu ideas.


Jessica

Jessica James

Job Title: Administrator

Joined: 2022

I started working at Oakwood Court in April 2022 and coming from mainly an administrative background, this is my first role in a care home. After only being here a short time, I sensed what a warm, friendly, caring home it is. It really does feel like “home from home”. I am the first port of call for all visitors to the home such as relatives, friends, nurses and tradespeople and I keep all the administrative paperwork up to date. But what I enjoy most about my job is interacting with the lovely residents.


I deliver their post and help read letters from family and friends if they are unable to do so themselves. Seeing the joy on their faces when I am reading to them is what I find so rewarding.


Stephen

Stephen Dyer

Job Title: Maintenance

Joined: 2023

"I take care of the day-to-day maintenance of the building making sure all the checks have been done, including fire and gas safety, water and electrical testing. My role includes more basic tasks such as unblocking shower wells, checking light bulbs and cleaning the bins - just as important! There is generally a lot of cleaning, tidying, and ensuring everything is in safe working order. I will also decorate rooms when they become vacant and keep the rest of the home looking as good as it can be.


I very much enjoy spending time talking to residents when I’m working in their rooms and supporting the care team in any way I can. Sometimes I have the opportunity to join in activities with residents such as gardening or singing, which is a great privilege.


I may have my week planned, but often my work can be reactive, you never really know what you’re going to walk into in the morning, one of the many reasons I love working here."