Oakhill House Care Home has a Review Score of 10 (9.989) out of 10, based on 31 reviews in the last 2 years. Over all time Oakhill House Care Home has 82 reviews.
Review from A B (Brother of Resident) published on 5 December 2024
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Overall Experience
5.0 out of 5
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Review from L H (Daughter of Resident) published on 18 November 2024
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Overall Experience
5.0 out of 5
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Review from S C (Friend of Resident) published on 7 November 2024
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Overall Experience
5.0 out of 5
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Review from Pauline K (Wife of Resident) published on 26 September 2024
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Overall Experience
5.0 out of 5
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Review from S P (Son of Resident) published on 26 September 2024
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Overall Experience
5.0 out of 5
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Review from Gerry P (Resident) published on 13 September 2024
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Overall Experience
5.0 out of 5
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Review from T R (Resident) published on 13 August 2024
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Overall Experience
5.0 out of 5
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Review from V C (Friend of Resident) published on 26 July 2024
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Overall Experience
5.0 out of 5
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Review from D W (Friend of Resident) published on 24 July 2024
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Overall Experience
5.0 out of 5
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Review from J H (Niece of Resident) published on 10 June 2024
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Overall Experience
5.0 out of 5
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Review from V A (Sister of Resident) published on 10 June 2024
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Overall Experience
5.0 out of 5
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Review from M C (Friend of Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
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Review from C D (Daughter of Resident) published on 26 April 2024
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Overall Experience
5.0 out of 5
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Review from G D (Son of Resident) published on 18 April 2024
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Overall Experience
5.0 out of 5
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Review from E W (Relative of Resident) published on 29 January 2024
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Overall Experience
5.0 out of 5
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Review from V R (Wife of Resident) published on 29 January 2024
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Overall Experience
5.0 out of 5
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Review from Louise G (Daughter of Resident) published on 6 December 2023
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Overall Experience
5.0 out of 5
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Review from Jean G (Wife of Resident) published on 6 December 2023
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Overall Experience
5.0 out of 5
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Review from Hayley J (Daughter of Resident) published on 6 December 2023
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Overall Experience
5.0 out of 5
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Review from M S (Resident) published on 5 December 2023
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Overall Experience
5.0 out of 5
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The Review Score of 10 (9.989) out of 10 for Oakhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.989 for Oakhill House Care Home is calculated as follows: ( (365 Excellents x 5) + (4 Goods x 4) ) ÷ 369 Ratings = 4.989
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakhill House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2022
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Job Title: Home Manager
With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Having worked at Oakhill House since March 2023, Elga closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident.
She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
Talking about her track record, Elga said:
“Working in the caring profession is one of the most emotionally fulfilling careers available. I have gained various caring skills working in hospital and community settings, which have also sharpened and improved my people skills and management skills.”
When asked what she enjoys most about her role, Elga remarked:
“I truly value taking the time to deliver outstanding person-centred care, and I feel very privileged to be the Home Manager here.”
