Oakhill House Care Home

Eady Close, Highlands Road, Horsham RH13 5NA
Submit a Review
10 82 Reviews
  • Oakhill House Care Home, Horsham
Nestled close to the centre of Horsham in Sussex, Oakhill House Care Home offers personalised nursing and dementia care to older people.

As well as cosy living areas and a beautiful garden, residents at Oakhill House benefit from a range of lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Oakhill House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, the team is committed to supporting residents to lead their best lives.

Community is an integral part of life at Oakhill House, so the team is dedicated to supporting residents in building strong relationships in the Horsham neighbourhood, often organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Oakhill House Care Home to provide the kindest care possible to all residents, and the care team is on hand to help you or your loved one settle into life at the home.

Show Oakhill House Care Home on the Map

Care Provided by Oakhill House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elga Ekonomi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oakhill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,430
    • RESPITE Self-Funded Nursing Dementia Care from £1,540
  • (these prices are only a guideline, please contact Oakhill House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Oakhill House Care Home Reviews (82)

Total of 82, showing 41-60
10

Oakhill House Care Home has a Review Score of 10 (9.989) out of 10, based on 31 reviews in the last 2 years. Over all time Oakhill House Care Home has 82 reviews.

Overall Experience

  • 67
  • 12
  • 1
  • 0
  • 2

Date Published

82
3
14
31
51

Review from H P (Friend of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend joined Oakhill House in December 2020 during the Covid-19 pandemic. As a result, my only dealings have been over the telephone and/or email until carefully controlled visits were reintroduced. The staff I have dealt with have been really kind and helpful. I feel my friend is cared for well.
Sometimes it's difficult to get through by telephone, but my emails are always answered promptly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Son of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all service and care for my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shahn W (Daughter of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful mum is obviously being cared for brilliantly and she has had a few incidents and has come through them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is wonderful.
The staff are kind and caring.
Mum is very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita F (Daughter of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, supportive and helpful staff. As Mum was admitted during the lockdown, I can't comment on inside the home, but what I have seen is compassion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula C (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother has been treated appallingly.
Left in her bed until a visit is due.
Bruises all over her legs and feet.
The management of this horrendous home do not care about the residents.
This morning thought I’d put in a visit a little earlier to find Mum in bed with coffee and breakfast all over
her and fresh bruises!
Luckily for her and myself we have found a lovely new home where I have no doubt she will be treated with the utmost respect.
Oakhill House should be closed! It’s substandard in all accounts.
Thirty-plus residents with only three assistants on. Outrageous and it’s not Mum’s fault or mine.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Oakhill House Care Home

We are sorry that you have not had the kind care experience that we expect from all of our HC-One homes. Unfortunately, as we do not have any further information we are unable to investigate. However, if you are able to provide any further detailed information we are very happy to investigate as we take all incidents on abuse very seriously. I can also assure that the home is not short staffed and the safety of our Residents always takes priority.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim F (Son-in-law of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What I have witnessed over the last couple of weeks no one should go near.
Short-staffed rude managers.
Absolutely a big letdown.
Horsham has homes that are 100% better on all levels.
Mother in law has horrific bruises and is scared of some staff.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Oakhill House Care Home

We are sorry that you have not had the kind care experience that we expect from all of our HC-One homes. Unfortunately as we do not have any further information we are unable to investigate. However, if you are able to provide any further detailed information we are very happy to investigate as we take all incidents on abuse very seriously. I can also assure that the home is not short staffed and the safety of our Residents always takes priority.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin M (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to this home as a short term placement following a stay in hospital. As a family, we are delighted that she is now staying permanently. When she arrived at the end of April she couldn’t stand or feed herself. Now she can do both. The care and attention she receives is outstanding. Everyone
I have met has been so friendly and kind. The visits take place with ease and mum always looks so well. The only criticism I would have is that it’s sometimes very difficult to reach them by phone. Otherwise an amazing care home with amazing, kind and caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, they care for me so well. I get to go shopping and have food that I like. All staff are friendly and smile. Lots of things to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I H (Son of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this home highly enough. From the moment my mum arrived to the moment she passed away, she received outstanding care and treatment. The staff were always kind and compassionate, not only to mum but to us as a family. It's been a tough year for them all but they continued to deliver with
a smile on their face. Can't comment on food as didn't try it but mum said it was good. Would not hesitate to recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare T (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to thank all the staff for their care for my dad. The level of care was exceptional and my Dad's passing was up and down for a good few weeks. We were phoned every day, informed every time something changed, and treated with respect at that very difficult time, once again thank you
to all at Oakhill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take a moment to really recognise the hard work that every single person in this home, from the top down work so incredibly hard to care for the residents they look after. This has been the year from hell for everyone. I didn’t see my mother for 4-months. I now see her weekly in the garden.
She looks better than I’ve ever seen her and she is always so happy. They really have looked after my mum well through this pandemic, and they deserve every credit.
Thank you, Oakhill House, from the bottom of my heart!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Husband of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to the home recently after a long spell in hospital. Since being at Oakhill she has got stronger and looks better than she has for a long time.
The home is very good at arranging video calls twice weekly. My wife says the staff are kind and funny, they all treat her like family. There
is plenty to do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N B (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away at Oakhill House having lived there for nearly 4 years. I always found the care to be of an excellent standard, the staff were friendly and always happy to go the extra mile. The home was clean and well maintained and the food appeared to be of a good standard. Thank you
to Oakhill House for all you did for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane R (Great-granddaughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My great-grandma recently passed away at the home after living there for a couple of years. Her care at the end of her life was excellent and staff showed their compassion not just to her but to us as well, making sure we were all updated and were able to stay with her as much as we wanted to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter H (Son-in-law of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law is so well looked after. Everyone I have met is friendly and professional. It’s a home from home with a relaxed feel with great rooms and ensuites.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Friend of Resident) published on 27 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My good friend has been at the home for around a year now and every time I visit she is happy and joining in with everything around her. Although she doesn’t always remember me, the staff make a big effort to talk to us both to try and jog her memory.
I’m always offered a drink and asked if I want
to stay for meals, which I have not done so far but would be more than happy to join her in the dining room with her fellow residents.
The atmosphere is warm and I’m always impressed with how well she is treated and how everyone seems to be happy.
From the manager and receptionist down to every grade of staff, the home shows that they are a caring and committed bunch who go out of their way to make everyone feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Georgie R (Granddaughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my Nanna who has recently moved into Oakhill House Care Home. In first walking in the atmosphere seemed very friendly and homely.
The staff were very approachable and very understanding of my Nanna’s care needs. My Nanna has settled in very well seeing as she was very apprehensive in
moving into a care home as she was living at home only a few months ago.
I feel a weight has been lifted off my shoulder as I know my Nanna is well looked after.
I cannot thank the staff enough for all the help and support they have showed my Nanna and my family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Oakhill House since August 2019. Mum and all the family have been made to feel very welcome and we are pleased mum settled in within two weeks and has since been very happy. We are very pleased with the care mum has received and if there is any change in her treatment, they always
inform us. All the staff are very kind and helpful and if mum is happy, so are we.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne F (Daughter of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for a number of years now and I wouldn’t want her anywhere else. The staff are so kind and friendly and everyone knows my mum well and all her likes and dislikes and her little ways. Recently the home has made some improvements to the environment and it is now looking much
more homely. Every member of staff go over and above in their care for the residents and treat them all as family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Oakhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Oakhill House Care Home is calculated as follows: ( (365 Excellents x 5) + (4 Goods x 4) ) ÷ 369 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakhill House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Elga

Elga Ekonomi

Job Title: Home Manager

With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked at Oakhill House since March 2023, Elga closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Talking about her track record, Elga said:
“Working in the caring profession is one of the most emotionally fulfilling careers available. I have gained various caring skills working in hospital and community settings, which have also sharpened and improved my people skills and management skills.”


When asked what she enjoys most about her role, Elga remarked:
“I truly value taking the time to deliver outstanding person-centred care, and I feel very privileged to be the Home Manager here.”