Oakhill House Care Home

Eady Close, Highlands Road, Horsham RH13 5NA
Submit a Review
10 82 Reviews
  • Oakhill House Care Home, Horsham
Nestled close to the centre of Horsham in Sussex, Oakhill House Care Home offers personalised nursing and dementia care to older people.

As well as cosy living areas and a beautiful garden, residents at Oakhill House benefit from a range of lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Oakhill House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, the team is committed to supporting residents to lead their best lives.

Community is an integral part of life at Oakhill House, so the team is dedicated to supporting residents in building strong relationships in the Horsham neighbourhood, often organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Oakhill House Care Home to provide the kindest care possible to all residents, and the care team is on hand to help you or your loved one settle into life at the home.

Show Oakhill House Care Home on the Map

Care Provided by Oakhill House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elga Ekonomi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oakhill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,430
    • RESPITE Self-Funded Nursing Dementia Care from £1,540
  • (these prices are only a guideline, please contact Oakhill House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Oakhill House Care Home Reviews (82)

Total of 82, showing 61-80
10

Oakhill House Care Home has a Review Score of 10 (9.989) out of 10, based on 31 reviews in the last 2 years. Over all time Oakhill House Care Home has 82 reviews.

Overall Experience

  • 67
  • 12
  • 1
  • 0
  • 2

Date Published

82
3
14
31
51

Review from Eddie K (Relative of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very good quality. Staff excellent. When I visit they are very courteous. Home keeps me up to date with my wife's condition.
Envoironment is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy J (Granddaughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanna came into Oak Hill a couple of months ago and she has really improved in her health and has adapted to her new home.
We can settle with the knowledge that she is safe and well looked after in a warm and friendly environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joe O (Son-in-law of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the care home manager and staff are amazing. The care and attention gives to my mother-in-law and including the family has been first class.
The decision to stay in this home is an easy one and would highly recommend this home to anyone.
It's a great team that makes this care home the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen K (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is light and airy with good-sized rooms. The management and staff are ao friendly and nothing is too much trouble. They made a beautiful birthday cake for my Dad and they look after my Mum when she visits. Although the food is excellent it could be better when served and in common with all
care homes, unmarked clothing tends to disappear in the laundry. Those are two small gripes when compared to the excellent personal care and facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allison B (Daughter of Resident) published on 20 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oakhill staff have been absolutely amazing in helping both me and my mum at a very difficult time. They have gone out of their way to ensure we are made to feel welcome and to make me feel that when I leave my mum she is safe and well cared for.
The manager has been supportive and understanding throughout
the whole process and gave me reassurance that my mum could be cared for at Oakhill as she deserves to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim R (Friend of Resident) published on 20 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the care home for about 7 weeks now and I am very pleased with the home and the care provided.
The manager is always available to answer any questions and they have helped us to adjust to having someone move into a care home.


The environment is warm and welcoming and everyone

always has time for us from the minute you walk in the door, the receptionist is always happy to see us and offers refreshments and everyone goes out of their way to make us feel special.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Great-Niece of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandpa has only been in the home a few days and he has settled so well and seems happy, The staff make sure that she has everything he needs and cannot do enough for him or us. The care staff are so kind and always smiling, the food is excellent and the home is clean and tidy and really feels like
a home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip L (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Oakhill for two years. I am very pleased overall with the level of care here and all the staff and carers are very friendly and kind. She seems to be very settled and happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher H (Nephew of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely friendly. I am pleased to see that they have managed to get my uncle eating better and feel that he is receiving the best care that he deserves.
The staff ar Oakhill Hose Care Home are polite and always willing to help residents in need. I would recommend this care home to those
that need it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie L (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, father and I are extremely happy with the care my father is receiving at Oakhill House Care Home. The staff are very caring and friendly. They do all they can for the residents. We were delighted to find a home in Horsham that is so good and efficient. Our only criticism is that we are still
waiting for a monthly bill which we need so that we can organise finances around my mother.

Reply from Claire Hurworth, Care Line Manager at Oakhill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your kind comments. I have been liaising with our finance team to ensure you receive the correct invoices as soon as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W W (Wife of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caring and nursing staff are superb. The kitchen staff produce good meals and are conscious of what my husband likes and does not like. The management over the past couple of years has had a number of changes. I hope it will now improve. I find it very expensive without any grants.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan W (Husband of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Oakhill House as near to the residents' own home as it is possible and therefore, I would give it an excellent grading and complete recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John P (Husband of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite the change of ownership in December 2017 my wife's care has been excellent. All staff work very hard, very professional and are very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I T (Son of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Facilities here could be very good with effective management of staff, an increase in the level of cleanliness, tidiness and motivation and for staff to take more initiative and notice of their surroundings. There is a tendency to 'make do' and 'leave' rather than take responsibility and action - eg
dirty worktops, spilt food, bloodstained pads from injections left lying around after use.

Reply from Clare Sheehan, Careline Advisor at Oakhill House Care Home

Thank you for your comments. We are sorry we have not met your expectation in relation to environment within Oakhill House. We have appointed a new management team who are addressing the issues you have raised and will continue to monitor plans which we have put in place to ensure we meet the standards expected within our care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill E (Relative of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with everything. Carers are fantastic, as are all of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Son of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, the staff have been excellent - so friendly and helpful. I noticed a change in my father almost immediately - after just a week he was joining in with the activities. I am able to leave him there and not worry about whether he is ok, which has been a big relief to me lately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela L (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakhill House is the best home for my father. The staff are great and always inform us of any changes. They are always happy. The atmosphere is nice at the home now. The staff know my father so well.

Reply from Jayne Duck, Customer service administrator at Oakhill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison P (Wife of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakhill House has been going through some changes and should emerge with an overall standard of excellence. I have been humbled by the care and kindness shown by the carers and the nurses. I could not have travelled this past year without their support.

Reply from Jayne Duck, Customer Services Administrator at Oakhill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Who would ever want to put their mum in a care home? Unfortunately, we could no longer give her good enough care at home. At Oakhill, it is the compassion of the staff which is outstanding. They treat mum and all the residents with great dignity and genuine concern. There is a new and vibrant activities
coordinator who is bringing much-needed activities to the home which has been lacking for several months due to staffing problems. Things are looking up now and we know whenever we go home, that we are leaving mum in safe and loving hands.

Reply from Jayne Duck, Customer Services Administrator at Oakhill House Care Home

Thank you for your review. It is great to hear that you know that your mum is in safe and loving hands and I'm sure she will love joining in with the different activities on offer.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K F (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care my mother has received. We have been kept informed at all times of any changes in my mother. The staff are friendly and caring.

Reply from Jayne Duck, Customer Services Administrator at Oakhill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Oakhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Oakhill House Care Home is calculated as follows: ( (365 Excellents x 5) + (4 Goods x 4) ) ÷ 369 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakhill House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Elga

Elga Ekonomi

Job Title: Home Manager

With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked at Oakhill House since March 2023, Elga closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Talking about her track record, Elga said:
“Working in the caring profession is one of the most emotionally fulfilling careers available. I have gained various caring skills working in hospital and community settings, which have also sharpened and improved my people skills and management skills.”


When asked what she enjoys most about her role, Elga remarked:
“I truly value taking the time to deliver outstanding person-centred care, and I feel very privileged to be the Home Manager here.”