Oakhill House Care Home

Eady Close, Highlands Road, Horsham RH13 5NA
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10 82 Reviews
  • Oakhill House Care Home, Horsham
Nestled close to the centre of Horsham in Sussex, Oakhill House Care Home offers personalised nursing and dementia care to older people.

As well as cosy living areas and a beautiful garden, residents at Oakhill House benefit from a range of lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Oakhill House, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, the team is committed to supporting residents to lead their best lives.

Community is an integral part of life at Oakhill House, so the team is dedicated to supporting residents in building strong relationships in the Horsham neighbourhood, often organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Oakhill House Care Home to provide the kindest care possible to all residents, and the care team is on hand to help you or your loved one settle into life at the home.

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Care Provided by Oakhill House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elga Ekonomi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oakhill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,430
    • RESPITE Self-Funded Nursing Dementia Care from £1,540
  • (these prices are only a guideline, please contact Oakhill House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Oakhill House Care Home Reviews (82)

Total of 82, showing 81-82
10

Oakhill House Care Home has a Review Score of 10 (9.989) out of 10, based on 31 reviews in the last 2 years. Over all time Oakhill House Care Home has 82 reviews.

Overall Experience

  • 67
  • 12
  • 1
  • 0
  • 2

Date Published

82
3
14
31
51

Review from Peter F (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very helpful. The care they give to my mother is five stars. They are very well trained and extremely caring. I don't live in the UK but every time I visit I am treated as if I visit everyday. Always a nice greeting and I am always informed on the mother's health.

Reply from Rose Pickering, Customer Service Administrator at Oakhill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Treated with Dignity

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Review from Paul F (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be extremely helpful, whether it be carers and/or management when I visited my Mother in July. The circumstances surrounding my visit were very unfortunate, this was due to the sudden death of a dear friend who visited my Mother at least two to three times a week and ensured that
Mum had everything that she needed. When I spoke to the manageress she was extremely helpful and understanding and spent time with me discussing how best we should deal with the situation, which could have been very distressing for my Mum and this certainly helped to put my mind at rest and I was extremely thankful for the time and trouble that all the staff took and spent with myself. Thank you it was very much appreciated.

Reply from Rose Pickering, Customer Service Administrator at Oakhill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Oakhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Oakhill House Care Home is calculated as follows: ( (365 Excellents x 5) + (4 Goods x 4) ) ÷ 369 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakhill House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Elga

Elga Ekonomi

Job Title: Home Manager

With a 20-year career in the caring profession, Elga has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Having worked at Oakhill House since March 2023, Elga closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


Talking about her track record, Elga said:
“Working in the caring profession is one of the most emotionally fulfilling careers available. I have gained various caring skills working in hospital and community settings, which have also sharpened and improved my people skills and management skills.”


When asked what she enjoys most about her role, Elga remarked:
“I truly value taking the time to deliver outstanding person-centred care, and I feel very privileged to be the Home Manager here.”