Please note that these figures are for guidance only and are subject to a pre-admission assessment of care needs and the individual choice of room size and view.
All visitors are welcomed any time of the day.
There are two on-site parking facilities at the home as well as parking in the surrounding streets.
Oakland Grange has a Review Score of 9.9 (9.878) out of 10, based on 39 reviews in the last 2 years. Over all time Oakland Grange has 81 reviews.
Review from Sharon C (Daughter of Resident) published on 8 April 2025
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for your heartfelt and thoughtful review. We're truly delighted to hear how happy your mother is at Oakland Grange-it means the world to us to know she feels content and well cared for.Our team works hard to provide exceptional, personalised care with warmth and cheerfulness, so it's wonderful to hear that this shines through in your experience. We're also glad the food, entertainment, and special touches like birthday celebrations have made a positive impact-it's all part of making our residents feel at home.Welcoming families, including children and furry friends, is something we genuinely enjoy, and it's lovely to know this has helped you and your brother feel so at ease. Your kind words, especially coming from someone with your professional background, mean a great deal to us.Thank you once again for your trust and support-it's a privilege to care for your mum.
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Review from Sally C (Daughter of Resident) published on 11 March 2025
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Reply from Kim Maw, Manager at Oakland Grange
Thats such a lovely messagethank you so much for your kind words! Were really glad your mum had a fantastic stay with us and that she felt comfortable and well cared for. It means a lot to know we could help with her recovery and give you peace of mind too. Ill make sure to pass your thanks on to the whole teamtheyll be thrilled to hear it! Wishing your mum all the best, and wed love to welcome her back anytime.
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Review from A N (Granddaughter of Resident) published on 13 February 2025
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that your grandfather feels at home at Oakland Grange and that our care continues to meet your expectations. Our team truly values creating a warm and supportive environment, and it's wonderful to know that the meals, activities, and overall atmosphere contribute to his comfort. We appreciate your support and will continue striving to provide exceptional care.
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Review from Liane W (Granddaughter of Resident) published on 3 February 2025
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Review from Kym T (Daughter of Resident) published on 28 January 2025
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Reply from Kim Maw, Manager at Oakland Grange
Many thanks for your kind words. Mum was a pleasure to look after.
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Review from Jan D (Friend of Resident) published on 16 January 2025
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for your thoughtful and encouraging review about your friend's experience at Oakland Grange. It truly means a great deal to us that you've taken the time to share your perspective. We understand how challenging it can be for someone who values their independence and self-sufficiency to adapt to a significant life change. It's heartwarming to hear that our staff and residents were able to provide the care, support, and reassurance needed to make this transition smoother for your friend. At Oakland Grange, we strive to create a welcoming environment that exceeds expectations, and it's wonderful to know that our efforts have made a positive difference. Your kind words will be shared with our team, as they will no doubt appreciate knowing the impact they've had.
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Review from B A (Sister-in-law of Resident) published on 3 January 2025
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for your kind words and wonderful feedback about Oakland Grange. We're delighted to hear that you find our care and environment warm and welcoming. It's truly rewarding to know your brother-in-law is happy and comfortable with us. Our team works hard to provide the best possible care, and it's heartwarming to know their efforts are appreciated. Your support means the world to us, and we'll continue striving to ensure every resident feels at home here. Regards Kim
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Review from M R (Respite Resident) published on 12 December 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for sharing your kind words and thoughtful reflections about Oakland Grange. It's heartwarming to hear about your positive experiences, both from your recent stay and your long-standing connection with the home. Your recommendation speaks volumes about the care and compassion offered there, and it's clear that Oakland Grange holds a special place in your heart. Kind regards Kim
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Review from Cassi S (Friend of Resident) published on 28 November 2024
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Reply from Kevin Humphrys, Chief Executive at Oakland Grange
Thank you for taking the time to share your experience of Oakland Grange. We are delighted to hear that you felt immediately reassured about your friend's care from the moment you arrived. At Oakland Grange, we pride ourselves on creating a welcoming, safe, and well-maintained environment for all our residents. The team works hard to maintain our high standards of cleanliness and care, so your kind words about our manager and the overall standard of care mean a great deal to our entire team - they will be truly touched by your kind words. Thank you again for your recommendation and wonderful feedback. We're grateful for your trust in us to care for your friend.
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Review from A P (Friend of Resident) published on 5 November 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you had such a positive experience visiting Oakland Grange. We're proud of our friendly and welcoming environment, and it's wonderful to know that you found the atmosphere warm and inviting. Our team works hard to create a joyful home, and the sing-alongs and beautiful gardens are all part of making Oakland Grange feel like home. Your recommendation truly means a lot to us, and we're grateful for your support!
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Review from Steve C (Son of Resident) published on 25 October 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for your kind words and appreciation. We are truly grateful for your trust in us to care for your mum. It is our priority to ensure that all residents, regardless of their health challenges, have the opportunity to live life as fully and joyfully as possible. Knowing that our efforts make a difference means the world to the entire team, and your feedback encourages us to continue going the extra mile. We will remain dedicated to providing the highest standard of care. Thank you for your recommendation-it means a lot to us.
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Review from Malcolm M (Nephew of Resident) published on 30 September 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for taking the time to share your wonderful feedback about Oakland Grange. We truly appreciate your thoughtful and detailed review, and we're delighted to hear that your experience with us has been so positive. As the manager of Oakland Grange, it's always incredibly rewarding to hear that our efforts to create a warm, caring, and joyous environment are recognised and appreciated by residents and their families. Thank you.
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Review from Linda H (Daughter of Resident) published on 18 September 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for your kind words. We're delighted to hear that your mum has settled in well and is enjoying her time with us. It's wonderful to know that she enjoys the activities and entertainment, and that you both feel happy with the care and environment we provide. We strive to create a supportive and welcoming atmosphere for all our residents, and your feedback reassures us that we are achieving this. If there's ever anything more we can do to enhance your mum's experience, please don't hesitate to let us know. Best wishes
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Review from Andy F (Son of Resident) published on 3 September 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for your kind words. We're glad to hear that your father received the care and attention he deserved during his stay with us. Your positive feedback means a lot to our team, and we're grateful to have been able to support your family during this time.
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Review from Karen W (Daughter of Resident) published on 28 August 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you for your kind words. We're delighted to hear that your mother is enjoying her time at Oakland Grange. Our team takes great pride in providing compassionate care, and we're thrilled that her room, the food, and the overall environment have met your expectations. We will continue to do our best to ensure she feels comfortable and well cared for. Thank you for your continued support.
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Review from Marilyn B (Daughter of Resident) published on 28 August 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you so much for your kind words! We're thrilled to hear that your mum has had such a positive experience at Oakland Grange. It's wonderful to know that she's enjoying the events and staying active and that her dietary needs are being well taken care of. We're glad you all had a lovely time celebrating her birthday, and we'll pass your thanks along to the chef! Our team really appreciates your recognition of their efforts, and we're so happy to be part of your mum's journey. Thanks again for your support!
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Review from P G (Niece of Resident) published on 18 June 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you very much for the kind words and comments.
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Review from Robin C (Son-in-law of Resident) published on 14 May 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you for your amazing kind words. It's wonderful to hear that your mother-in-law has adjusted so smoothly to life at Oakland Grange. Transitioning to a new living arrangement can be challenging. The emphasis on creating a person-centred culture and the effectiveness of the key worker system are definitely factors that contribute to a positive experience. It's especially reassuring to know that we are receptive to feedback and that we actively seek opportunities for improvement. Being able to raise concerns without encountering defensiveness is crucial in ensuring that residents' needs are met and their voices heard. Thank you for sharing your positive impressions of Oakland Grange.
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Review from M H (Friend of Resident) published on 14 May 2024
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Reply from Kim Maw, Manager at Oakland Grange
It's truly heartening to hear about the exceptional care and support your friend has been receiving since moving in. The dedication of the management and staff to ensure his comfort and dignity speaks volumes about their commitment to their residents' well-being. The fact that everyone, from the trained carers to other staff members, is readily available and approachable underscores the culture of professionalism and genuine concern for residents' needs. It's clear that the environment fosters a sense of community and support, which is invaluable in such settings. Your friend is fortunate to be in such caring hands, and it's wonderful to know that he's being looked after with such compassion and attentiveness. Thank you.
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Review from Di C (Daughter of Resident) published on 3 May 2024
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Reply from Kim Maw, Manager at Oakland Grange
Thank you for the lovely review, your words will be shared with the staff team.
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The Review Score of 9.9 (9.878) out of 10 for Oakland Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.878 for Oakland Grange is calculated as follows: ( (406 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 460 Ratings = 4.878
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakland Grange is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Aug 2017
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