Oban House

9/11 Victoria Drive, Bognor Regis PO21 2RH
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9.5 34 Reviews
  • Oban House, Bognor Regis
Oban House is a family-owned and professionally managed residential care home in Bognor Regis with single en-suite rooms.

It offers a range of flexible care services that include day care, respite care, holiday care and permanent care.

The home is supported by a friendly, kind and professional staff group within a homely atmosphere, who aim to offer a service specifically to suit individual care needs.

The property comprises of two linked houses situated less than 200 yards from the sea front, Marine Park Gardens and St Wilfreds Church in the Parish of Aldwick, Bognor Regis. The home is situated in a quiet residential area with a Post Office, shops and buses nearby.

The rear of the home overlooks pleasant and well-established, south-west facing gardens and is tastefully decorated throughout, with outdoor seating facilities in the summer months.

Oban House is arranged over ground and first floors with a lift for easy access between floors. There is a large TV lounge overlooking the patio and rear gardens as well as a small, quiet lounge for relaxing in.

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Care Provided by Oban House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Oban House Retirement Home
  • Person in charge
  • Emma Ellis (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Oban House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,300
  • (these prices are only a guideline, please contact Oban House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Oban House Reviews (34)

Total of 34, showing 1-20
9.5

Oban House has a Review Score of 9.5 (9.530) out of 10, based on 14 reviews in the last 2 years. Over all time Oban House has 34 reviews.

Overall Experience

  • 24
  • 8
  • 1
  • 0
  • 1

Date Published

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Review from Clare M (Wife of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A home-from-home: One of the main differences between this care home and many others is that it is, privately owned and managed by a manager who is very friendly and competent. She takes her job very seriously and is focused on the safety and happiness of the residents as her no 1 priority. The Care
Team follows her example, and as a result, the atmosphere and environment are very relaxed. With no bare floors and old uncomfortable chairs, it has all recently been fully carpeted, which makes the rooms feel warm and welcoming. No nasty smells or sticky surfaces which are not only unpleasant but could be part of an infection spread. Very importantly the Care Team mix with the residents all the time, not leaving them alone to fend for themselves, which is again so important for folks who are not as agile as once were, both physically and mentally. My husband was a resident there for a short period as an emergency to cover my unplanned hospital admittance and he was cared for very well.

Reply from Emma Ellis, Manager of Oban House at Oban House

The Management and team at Oban House would like to thank you very much for this review, It was an absolute pleasure to have your loved one in our care even though it was for a short time. It is lovely to have a review that covers every aspect of Oban House and also compliments every member of the team whatever their role may be. Although we are always sad to see a resident leave our care, we also see it as a blessing that your loved one was able to return home to you. We all wish you the very best and hope you have a very Merry Christmas and a great New Year.


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Review from Joan B (Friend of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

This resident was placed into this home by his great friends, ourselves, eight weeks back. Second week he told management he wanted to leave, witnessed. Now removed him from the room we booked. Self-funded £1000 per week. Police, MP, social services and CQC now all involved. Held now against his own
wishes. Another care home was refused access to assess his needs to transfer to a place of safety. Photographs/recordings held.

Reply from Emma Ellis, Manager of Oban House at Oban House

As the Manager of Oban House, I am replying to this review as I feel that it should be made quite clear, that police, MPs, social services and CQC have been working alongside Oban House to protect a resident that came into our care, and is still in our care with the confidence and knowledge of CQC, social services, police and MPs that this resident is well cared for, happy and is in the correct place to meet all needs required. I would also like to add that under no circumstances would CQC and social services allow for a resident to be held anywhere against their will. The care that is given at Oban House is second to none, and the reviews that we have had to date only ever reflect the dignity, respect, love and care that is offered to anyone that wishes to reside here in our home.


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Review from Mandy E (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Oban Care Home for 4 weeks now and she is doing really well there. She has lots of people to talk to now and the staff are amazing and so caring. I feel this was the best move for my mum, she is happy and content.

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Review from Maria S (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in beginning of July and has settled in well, she is so much happier than she was, mum was also able to take her budgie who has been her companion for the last 12 years. Mum is enjoying all the food and the company. The Management and Staff are very friendly nothing is too much trouble
I'm so glad that I found Oban House.

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Review from Paul B (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been very well looked after. The carers are very experienced in dealing with their Alzheimer's disease in addition to their day-to-day personal care. We chose Oban House because Mum and Dad could share a room, the staff went out of their way to explain how they could accommodate all
their needs, and how the home looked and felt - my perception was very good from the outset. I have not been disappointed with the care they have received. All of the staff (the manager, the carers, the catering, housekeeping and maintenance team) are always approachable and friendly, as well as very professional. Residents are treated gently, considerately and with respect, but there is also humour and genuine goodwill. They celebrate special occasions and seasonal holidays, including gatherings open to families and friends. I am especially grateful for the careful watch that is kept over my parents' health and ensuring their medical needs are met in conjunction with the local GP team.

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Review from A S (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for a number of years now and has always been well cared for and looked after. The colleagues working in the home are friendly, professional and always ready to lend a helping hand.

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Review from E K (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Oban Care Home for the last 5 years.
The staff are all very friendly and helpful and my dad who is 92 always has a laugh and giggles with them, he is happy there and the atmosphere is lovely, it truly is a lovely home who cares about its residents.

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Review from Malcolm H (Son of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially was admitted into the home in July 2022 when she became too much for my dad to look after. She has major mobility issues and dementia, all the staff at the home have been extremely attentive to her needs and ensured medical assistance is promptly obtained when required which has
been quite often. My dad didn't cope well himself after mum went in the home and the staff ended up almost caring for him as an outpatient, notifying me when he wasn't well inviting him in for meals etc. Dad eventually put himself into the home in February 2024 and his health and mental attitude has improved no end. The home is run like a small family, the staff are extremely friendly and helpful and seem to be able to adapt their care to the varying needs of the residents. Both mum and dad are extremely happy with the care they receive.

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Review from Barbara M (Sister of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister was welcomed into Oban House in April 2024 she has been helped with patience and understanding by all the staff to settle into her new surroundings. Her personal choices on food, social interaction with others and fear of change has been respected and with gentle support and encouragement
is now enjoying a much improved quality of life. I have found all the staff extremely helpful in keeping me fully informed of my sister's progress from day one. They are always ready to answer and discuss any questions or queries I have as well as advising me how from a distance I can assist my sister settle into her 'new home' including facilitating my phone calls to her. In a short period of time my sister has regained her sense of self and enjoying life.

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Review from Angela S (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Oban House for a couple of years now and I cannot fault them. The staff are all very friendly and helpful and Mum has a great relationship with them all. The home-cooked food is always lovely and Mum looks forward to it. There is regular entertainment to keep her occupied and she
loves the sing-alongs. She had a fall recently and the care she received was fantastic. I was informed immediately and my mind put at ease as to her condition. I am so glad I found Oban House.

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Review from S M (Friend of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely efficient and friendly.
My friend has settled well into the home and enjoys the freshly cooked meals and joining in with the entertainment.
Her room and the communal area is always clean and tidy.
My friend looks very well looked after and the staff provide excellent care.

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Review from Jacqueline B (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Oban House for 15 months. She has been treated with nothing but respect. The care she has been given has been exemplary, with carers listening to her needs/requests and meeting them as long as they complied with regulations. Her rooms and facilities are clean and kept in
good order. There is a choice of food that is good. It is presented well and taken to her room. I have nothing but praise and thanks for the manager and her team.

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Review from Gary B (Son of Resident) published on 20 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in, in February 2024. We looked at many places and felt this was the best place for his needs. The care team are extremely helpful and supportive. They are geared to cater for all medical conditions. We like the fact that the staff sit and eat with the residents and treat them like family.

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Review from G H (Friend of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is 102 years old this year and she has been well cared for at Oban House for about the last eight or so years as she has no relatives alive to care for her.
All the carers employed are kind and thought full and her her with her meals as she has lost her sight and needs help with all daily
activities. the management of Oban House is much improved this year which makes a positive difference to the way residents are cared for and helped with daily activities.

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Review from S M (Friend of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my friend who is 101 years old gets very good care.
Her room is good and well looked after.
Her carers are very good and thoughtful to her (she is completely blind) so they have to time table more time with her.
I find as a weekly visitor that all the staff are very helpful and kind.

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Review from E R (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Positives
- Staff are amazing, caring and always welcoming.
- Resident always very happy, content, feels safe and loves food.
Negatives
- Room a bit unloved, but this has been through Covid
- Not very responsive on emails.

Reply from Ronald Rook, Proprietor at Oban House

Thank you for your review, Oban House employs a handyperson 3 days a week. He is working constantly on these days, painting and decorating rooms and communal areas.
I apologise if any emails are not answered, I monitor obanhouse@hotmail.co.uk all the time.


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Review from Cheryl J (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to the home to visit my father, I would like to say that I have always found the staff very caring, helpful and friendly. Nothing is too much trouble for them. The experience I get is like home from home. The most important thing of all is that my dad is cared for extremely well
with patience and above all dignity.
The handling of the COVID epidemic has also been excellent in protecting all residents and contact with them has been really good. I have been kept up to date with everything, which has been good for my peace of mind. I would like to say a big thank you to all the carers at the home for the tremendous job they do keeping Dad very happy and healthy. They are worth their weight in gold. I would recommend this home to anyone who is looking for a place for a loved one.

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Review from Ally S (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Oban are absolutely amazing. The genuine care they give our 83-year-old Dad who has dementia is second to none. The way they have handled the Covid-19 situation is very impressive, they managed the safety aspect very well. The caring team made sacrifices in their lives to
stay safe so the residents would be protected, very generous.
My brother and are so relieved we have managed to find a place for Dad that feels like home for him. He's safe and well cared for now his dementia is getting a bit worse. Thank you, team, Oban!

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Review from Christine B (Niece of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is 99 and has been a resident at Oban House for just over a year. He has been treated with respect and feels that the staff are part of his family. They are caring and attend to his every need with cheerfulness and without complaint. During the pandemic, they have been wonderful and have
kept us informed at all times. Thank you Oban House for all you do.

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Review from Carol M (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum transferred here after another home, from a well know local chain that declined to keep her. While not initially wowed by the appearance of this home, when compared to others, it soon became clear the level of care was of a different level. Before committing we were invited to visit and given lunch
where Mum was served her favourite curry to make her feel at home.
Mum was 96 and spent the last 10mths of her life here. She was always clean, well-fed and cared for. Nothing was too much trouble. There were no more weekly phone calls telling me “Mum’s had a fall and been taken to hospital” that I had become used to at her last place. There were no more falls or wanderings as they kept a watchful eye. She received hairdressing/chiropody visits as required and family visiting was encouraged.
In her last days, the care was exemplary. Despite lockdown, I was able to be there and saw compassionate care from the team. In my absence, they sat with Mum to ensure a peaceful end.

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Current Review Score: 9.5 (9.530)

Overview of Review Score

The Review Score of 9.5 (9.530) out of 10 for Oban House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.530 for Oban House is calculated as follows: ( (120 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 164 Ratings = 4.53

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oban House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Oban House

What types of Care is Oban House registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oban House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oban House have?

There are 24 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Oban House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oban House to the centre of Bognor Regis?

0.3 mile(s) as the crow flies, distance by road may be significantly further.