Pelham House

London Road, Cuckfield, Haywards Heath RH17 5EU
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8.6 38 Reviews
  • Pelham House, Haywards Heath
Pelham House offers exceptional residential and specialist dementia care for up to 30 residents, including respite care, day care, convalescent care as well as long-term care.

Pelham House is located in the quiet picturesque village of Cuckfield, which is in the heart of Mid Sussex. Pelham House features well-presented single bedrooms which offer en-suite facilities, two spacious lounges, a hair and beauty salon, sensory garden, activities room, WiFi, elegant dining room and an attractive enclosed tranquil garden for residents to enjoy.

Care and support are delivered by highly trained, dedicated and professional staff, who are passionate about providing the best care through bespoke care plans that are as unique as you are.

The home offers an extensive menu, food and drink are an important part in the resident's lives, and is a particularly enjoyable experience at Pelham House, reflecting each individual’s likes, dislikes and dietary needs.

Their mission at Pelham House is simple, “To provide exceptional care, of the highest quality, delivered by compassionate people.”

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Care Provided by Pelham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Cedarcare (SE) Ltd
  • Person in charge
  • Barbara Mare (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Pelham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,300
    • Self-Funded Residential Dementia Care £925 – £1,300
    • RESPITE Self-Funded Residential Care £925 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £925 – £1,300
  • (these prices are only a guideline, please contact Pelham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting by appointment


  • Parking

  • Small car park


Pelham House Reviews (38)

Total of 38, showing 1-20
8.6

Pelham House has a Review Score of 8.6 (8.550) out of 10, based on 3 reviews in the last 2 years. Over all time Pelham House has 38 reviews.

Overall Experience

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Review from Pauline B (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Pelham House in July 2023 from another care home where they didn't have the type of supervision he then required because of the onset of early dementia.
The Manager and all of the wonderful caring staff at Pelham House provided my Dad with exemplary care and compassion during the
10 months he was in residence.
I visited every week and was highly impressed with the staff/patient interaction. My dad was entertained, well cared for and extremely happy there until he passed away peacefully in his sleep on 7th May. He was 97 years of age.

Reply from Deanne Lower, Administrator at Pelham House

Thank you so much for your very kind feedback. It was a pleasure to have your father with us at Pelham House, he is missed dearly. What a wonderful gentleman he was. Best wishes to you and your family.


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Review from M C (Friend of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Pelham House for 18 Months. Initially for a short stay but now possibly a long stay. I have a nursing background with many years of experience and am probably quite a hard 'taskmaster'.
I read the CQC report when my friend became a resident and was uncomfortable as many recommendations
were made. However, since there has been a change in management with a new care manager the overall standard has improved tremendously.
Care plans are current, and communication between staff is now excellent with all levels of understanding what the current goals set for my friend and how to go about achieving them with her.
The staff are very kind and I have never heard any member of staff sounding irritated when a resident is aggressive as can be the case sometimes with dementia. I have observed how a resident can allocate one particular carer for the day if they are distressed. New staff have been recruited, plans are afoot for developing more activities.

Reply from Kelly Abrahams, Compliance Administrator at Pelham House

Thank you for your kind words, as you can see we have implemented huge changes at Pelham House and are excited for the future.


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Review from Sue H (Next of Kin) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff group and nothing too much trouble. Very caring, supportive and knowledgeable. Care for both my next of kin and myself.
Care has much improved with change of management and feel I have no worries at all. Staff go above and beyond.
Home has a wonderful chilled feel to it.
Well done
to you all.

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Review from L H (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very helpful and my mum is happy with the food.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for taking the time to review us I will feed back to the team.


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Review from M K (Next of Kin) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff in the care home to be approachable, knowledgeable and understanding in difficult times they have shown empathy and flexibility. It is extremely easy to converse with the staff to arrange matters. At the same time, I feel my relative is in safe and comfortable surroundings.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you so much for your kind words it really does lift our spirits when we receive lovely feedback especially during this difficult time.
I will pass your thanks on to my team.


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Review from S B (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents now live in Pelham House. They have been made to feel part of the Pelham family and are very happy. The manager and staff have gone above and beyond to make sure they have everything they need.


They have just enjoyed their 1st Christmas with an abundance of Christmas cheer. The

staff are always saying how lovely my parents are and my parents always say the same of the staff. There is always something going on for my parents to join in with, and they enjoy visits out to the garden with the raised flower beds. I have peace of mind that my parents are being very well cared for to a very high standard.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you so much for your kind review. Mum and dad are a joy to care for, we are all so happy that they are a part of the Pelham family. I will pass your kind words onto my team.


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Review from Jason P-B (Son of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Pelham House took excellent care of my mum. She was made very comfortable and treated with great dignity. The staff are very friendly and really do go the extra mile. For example, when my mum was off her food, individual staff were bringing in things that they knew she liked to encourage
her to eat. The place really does a ‘home’ in the true sense of the word. I would have no hesitation recommending Pelham House to anybody considering care for a loved one.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you Jason for your kind words, mum was a pleasure to look after for the short time we knew her. I will pass your thanks on to the team and we all wish you and your family well.


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Review from Nigel C (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a series of falls, my mother was taken into hospital and on discharge, she was placed in Pelham House. Initially, I thought of moving her to a home nearer to where I live but it was apparent that she was in an excellent place, so she has remained there. I liked the idea of a small number of residents
surrounded by friendly professional staff - who truly care. Throughout these difficult covid-19 times they have successfully kept covid out and protected the people in their care. The regular newsletter has been useful to see what activities my mother has been doing. Whenever I've visited or spoken to any members of staff, it is clear that they know my mother as an individual and understands her own 'little ways'. If there is anything they need to know about my mother (likes/dislikes, general history) they will always call to ask me questions. Although the covid restrictions have limited access to my mother, I am happy that she is well cared for and in a safe place.

Reply from Amanda Brown, Registered Manager at Pelham House

Nigel thank you so much for this review it's such a hard time for us all and I am really happy that you know mum is safe and well looked after, I will feedback to the team.
Stay safe.


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Review from Paul O (Son of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pelham House has to be commended for their organisation and primary consideration of residents during the Covid pandemic. Staff and management have been cognisant of the difficulties that the restrictions have placed on everybody, but nevertheless have always been helpful, organised and empathetic towards
residents and relatives requirements. A great job all round.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you Paul for your kind feedback I will pass it on to the team.


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Review from Stuart H (Son of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a difficult decision to move Mum to a care home during lockdown and as a family, it was hard not to be able to settle her in ourselves. The staff at Pelham House have done a wonderful job of making her feel welcome and she seems to be happy in her new home. We are looking forward to spending
more time at Pelham House once restrictions are lifted.

Reply from Amanda Brown, Registered Manager at Pelham House

Stuart, thank you so much for your kind words I will pass on to the team, mum is a joy to care for already part of the Pelham family.


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Review from Tracey E (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in well at Pelham House. The staff and managers are very accommodating, listen and are keen to provide my father with the best possible care. The food provided there is something my father particularly enjoys. His accommodation is very nice and he has a large room with a bathroom
adapted to his needs. There is a distinctly personal touch to the home and I get the impression that the staff are proud to work there and really want to make all their residents feel truly at home. Various activities keep the residents occupied and my father enjoys his daily newspaper too. It really is a very nice place.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you so much for your kind words. We are so glad dad settled with us he's a great character, I will pass on your review to the team.


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Review from Mike D (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant start, my mother has been resident just over a month and is happy, content and now has plenty to occupy her day. The staff have been wonderful and really made her feel welcome. A big WELL DONE to Pelham House.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you so much for your kind words. Mum is amazing and a lovely addition to our family, I will pass on to my team.


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Review from Jane G (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother’s dementia had become so advanced she was unable to stay safely in her home. So my sister and I started the hunt for a residential home that we hoped would suit her and she would be happy. We looked at many but the one that stood out was Pelham House in Cuckfield. We were able to have a look
around the rooms and from the windows the main areas, this was due to Covid restrictions being in place. We liked what we saw and so started the process of getting Mum a place. The staff and manager did all they could to make the transition as easy as possible. Mother had to be isolated for two weeks after a negative Covid test, but all went well and she is now happy to move about the home and visit all open areas. The manager has been able to create a secure Covid room for visiting which has made a huge difference and so Mother is permitted visits. One of the great plus points is there is always activities being organised throughout the day. Thank you Pelham House. I just wanted to add my thanks to all of you for your willingness to help our Mother, settle and adjust. We have found all the staff to be friendly and helpful and we thank you for all of that. Being able to talk to her on the phone and visit has made the adjustment so much easier.

Reply from Amanda Brown, Registered Manager at Pelham House

Jane, thank you so much for your kind review. I will pass your thanks on to the team. Your mum has quickly become part of the Pelham family and she is a joy to care for, it is lovely to have such positive feedback, especially during this difficult time for everyone.


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Review from Kate H (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional home, the manager and her team have ensured the home is Covid-19 free throughout. Excellent infection control in place. I visit my mother with confidence steps are in place either in the garden or inside a private room, so I can see my mother at specific times. Well done to all the team.
Keep up the good work.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you, Kate, for your lovely review I will pass on to my team. Mum is a joy to care for.


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Review from Ian A (Grandson of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran moved into Pelham House in September 2018. My Mum, my brother and I got to know the staff very well. We have also seen how very professional the workers are. My Gran is treated very well with the utmost care and respect.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words we really appreciate it, I will pass your message on to my team.


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Review from David M (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pelham House are all friendly, helpful and caring, my mother really settled in very well and is very happy there. They are very accommodating to me and I rest assured that she is in a safe and being well looked after.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your very kind words, much appreciated, your mum is a joy to care for and I will pass on your message to my team.


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Review from Stephen H (Nephew of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Pelham House for over two years. The staff look after her every need and do a wonderful job of keeping all the residents safe and stimulated. We are my aunts only family but we live in another county. This means we can't visit as often as we would like but we are kept
informed of her health and well-being on a regular basis. I can't praise the entire care team at Pelham highly enough, they are friendly, kind and professional at all times. During the current pandemic, I have total confidence that the infection control measures that have been put in place by the management team, will protect all the residents from Coronavirus. Well done to everyone at Pelham House and keep up the great work.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you so much, Stephen, your words mean everything to us especially during this difficult time, we will do everything we can to keep people safe and well.
I will pass on your message to my fantastic team
Thank you


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Review from Steve B (Son of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received at Pelham House was excellent she had a smile for everyone which reflected how settled and relaxed she was in the homely atmosphere.
The food is very good, always home-cooked meals and if the residents requested anything special the home would always accommodate.
I would highly
recommend Pelham House.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your review and kind words I will pass on to my team. It was an honour to look after such a wonderful lady.


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Review from Julie B (Daughter-in-law of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law had been a resident of Pelham House for four years and has been so happy in the friendly homely atmosphere.
Never once complaining, the care and attention she received over the years was excellent, especially so towards the end of her life. Everybody works as a team to make sure
the residents have a good quality of life.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words I will pass on to my team, mum was a huge character at Pelham and will be missed.


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Review from B T (Husband of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife attended Pelham House for daycare several days, not consecutively and I found all the staff always had time and advice for me and had kind care for my wife.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you I will forward your review to my team.


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Current Review Score: 8.6 (8.550)

Overview of Review Score

The Review Score of 8.6 (8.550) out of 10 for Pelham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Pelham House is calculated as follows: ( (30 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.75 Points relating to the number of positive Reviews for Pelham House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Barbra

Barbra Mare

Job Title: Registered Manager

Joined: 2023

I have worked in health and social care for 30 years and 22 of those are in social care. I am a trained Nurse and have worked in various Hospitals and settings. I have been managing Care Homes for 16 years. I hold NVQ level 4 in leadership and Management for care services.


I am passionate about person-centred care and having good outcomes for our residents. I am always looking for ways in which people living with dementia can be supported to remain as independent as possible and to have purposeful days.


I believe being in care should not mean the end but the beginning of another chapter in life so I promote activities which create meaningful and purposeful days for our residents.


Frequently Asked Questions about Pelham House

What types of Care is Pelham House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pelham House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Pelham House have?

There are 30 Single Rooms.

What are the Facilities & Services at Pelham House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pelham House to the centre of Haywards Heath?

1.9 mile(s) as the crow flies, distance by road may be significantly further.