Pelham House

London Road, Cuckfield, Haywards Heath RH17 5EU
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8.6 38 Reviews
  • Pelham House, Haywards Heath
Pelham House offers exceptional residential and specialist dementia care for up to 30 residents, including respite care, day care, convalescent care as well as long-term care.

Pelham House is located in the quiet picturesque village of Cuckfield, which is in the heart of Mid Sussex. Pelham House features well-presented single bedrooms which offer en-suite facilities, two spacious lounges, a hair and beauty salon, sensory garden, activities room, WiFi, elegant dining room and an attractive enclosed tranquil garden for residents to enjoy.

Care and support are delivered by highly trained, dedicated and professional staff, who are passionate about providing the best care through bespoke care plans that are as unique as you are.

The home offers an extensive menu, food and drink are an important part in the resident's lives, and is a particularly enjoyable experience at Pelham House, reflecting each individual’s likes, dislikes and dietary needs.

Their mission at Pelham House is simple, “To provide exceptional care, of the highest quality, delivered by compassionate people.”

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Care Provided by Pelham House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Cedarcare (SE) Ltd
  • Person in charge
  • Barbara Mare (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Pelham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,300
    • Self-Funded Residential Dementia Care £925 – £1,300
    • RESPITE Self-Funded Residential Care £925 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £925 – £1,300
  • (these prices are only a guideline, please contact Pelham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting by appointment


  • Parking

  • Small car park


Pelham House Reviews (38)

Total of 38, showing 21-38
8.6

Pelham House has a Review Score of 8.6 (8.550) out of 10, based on 3 reviews in the last 2 years. Over all time Pelham House has 38 reviews.

Overall Experience

  • 27
  • 10
  • 1
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Review from Robert S (Son of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Pelham House for:
1. Their professional attitude, behaviours and care of my elderly mother.
2. The high quality of the management and care staff.
3. The commitment to the safety of residents was always of the highest priority.
4. Respect of residents was a big value at Pelham
House.
5. I had complete TRUST in the management and care staff.
6. The food was excellent and the chef had an excellent personal relationship with the residents(Mum) and the families (us).


I very highly recommend this home for their quality of care and family support.


Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, I will pass this on to my team.


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Review from Anne M (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers here are brilliant, patient and caring. All the staff are so kind and friendly making me and Mum feel welcome and part of the family. The activities are really good and the food is really good. The building and rooms are clean and well looked after, the location is lovely. I was so happy
that Mum was able to come here.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, I will pass this on to my team.


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Review from D B (Son of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was initially homed in Worthing but the home was very far away for visits and didn't suit my father's needs.
My father is now in Pelham House, after a move, my father was unsettled but the team at Pelham House have made every professional effort to settle my father in. I'm very impressed
with the care and progress my father is receiving and making. Thank you very much.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, I will pass this on to my team.


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Review from Hazel A (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care since she came to Pelham House. She enjoys the food very much and has put on weight.

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Review from Hayley P (Daughter of Resident) published on 26 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Pelham House in July 2018 after being diagnosed with severe dementia and being unable to cope at home with home help. She has taken time to settle in and has good and bad days as to be expected. All the staff have been incredibly helpful, very kind and professional in dealing with her illness
and the issues she has day to day. The daily activities have been very rewarding to her. One member of staff has been a great help in ensuring she joins in with the other residents and does not feel lonely or isolated, is always there to be on hand and updates me on a regular basis which is reassuring. Mum has always loved her food, the chef is great, looks after all her needs, even double portions when required. Thank you to everyone you are all doing a fantastic job and it is much appreciated by me and my family.

Reply from Amanda Brown, Registered Manager at Pelham House

Many thanks for your kind words, I will pass them on to my team.


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Review from Stanley D (Husband of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting my wife 3/4 times weekly she seems to have settled into the home quite quickly. On my recent visits, there has also been some activity to keep the residents entertained, quizzes, music, etc. I have been very pleased with the ambience in the home when I have visited.

Reply from Amanda Brown, Registered Manager at Pelham House

Many thanks for your kind words, I will pass them on to my team.


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Review from P H (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Pelham House for just over two years. Throughout the time I have seen great changes in the facilities available for residents and the care given to them. The management of the home has improved significantly. The home feels like a home that a woman of my mother's age
can relate to, rather than new type buildings. Any concerns are dealt with promptly and courteously.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, we will share your review with our team.


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Review from P G (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pelham House has provided a calm, safe and homely environment for my mother. She has settled very quickly and happily. I know she is safe and well looked after by staff who are very caring. I have peace of mind because of this.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, we are so pleased your Mum has settled with us so well, I will pass your comments onto our team.


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Review from Julie J (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother went into Pelham house for respite care after a surgical procedure in hospital. In 3 weeks, she had regained her appetites and her mobility. The staff were all incredibly patient, kind and attentive.

Reply from Amanda Brown, Manager at Pelham House

Thank you for your kind words, it was a pleasure to care for your mother I will feedback your positive comments to my team.


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Review from Scott H (Son of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, staff are friendly. The home and rooms are clean.
Food is excellent.
Lots of activities.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your feedback and kind words, I will feed back to my team


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Review from Jane S (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pelham House is very homely and individual which means the support is very personable to my family member. As a family, we are welcomed and there is concern for us as well. We are listened to if we have questions or concerns.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind review, I will feed back to my team.


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Review from Dominique W (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pelham House are very friendly and look after my Dad very well and with respect. There is a nice family atmosphere at the home. My Dads room is lovely and is always clean and tidy.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, we are happy dad is with us and settled so well, I will feed back to my team.


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Review from Linda T (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming. Mum settled very quickly and is very happy. Her room is clean and tidy and she is well looked after and the food is lovely,

Reply from Amanda Brown, Registered manager at Pelham House

Thank you for your review, I will pass on your kind words on to the team.


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Review from M T (Friend of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff do try and really care for the residents generally. My friend was in hospital during the month and great care was taken of her when she got back to the home. The activities lady is exceptional.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you for your kind words, I feel Pelham house has definitely improved. We are a good team and we will continue every day to improve further.
I will pass on your feedback to my team.


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Review from Elaine L (Sister of Resident) published on 8 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother regards Pelham House as his home. The staff are always friendly and welcoming and cope well with my brother.

Reply from Amanda Brown, Registered Manager at Pelham House

Thank you so much, Elaine, for your review. We are pleased that you are happy with the care we provide, I will pass on your kind words to my team.


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Review from Shelagh W (Daughter of Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made to feel very welcome. Pelham House has a lovely atmosphere, very friendly and helpful staff.
My mother has only been there for a couple of weeks buyt says she likes being there and that everyone is very kind, also lots of activities to join in with. The other residents seem happy and content.

Reply from Sharne Duck, Care Manager at Pelham House

Thank you for this lovely review. We love having your mum here with us.


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Review from John S (Friend of Resident) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff - helpful and polite, caring and general looking after my friend.

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Review from Gerald (Nephew of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with staff and management. The felicity is very well staffed and clean (no odours). Meals very well presented, impressed by fresh fruits and vegetables and portion sizes.
Staff seemed very caring, compassionate and respectful to all residents. My brother and I reside in Canada and spent
a month in Cuckfield soon after our aunt moved in, so she was just starting to feel comfortable in her new surroundings.

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Current Review Score: 8.6 (8.550)

Overview of Review Score

The Review Score of 8.6 (8.550) out of 10 for Pelham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Pelham House is calculated as follows: ( (30 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.75 Points relating to the number of positive Reviews for Pelham House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (1)

Barbra

Barbra Mare

Job Title: Registered Manager

Joined: 2023

I have worked in health and social care for 30 years and 22 of those are in social care. I am a trained Nurse and have worked in various Hospitals and settings. I have been managing Care Homes for 16 years. I hold NVQ level 4 in leadership and Management for care services.


I am passionate about person-centred care and having good outcomes for our residents. I am always looking for ways in which people living with dementia can be supported to remain as independent as possible and to have purposeful days.


I believe being in care should not mean the end but the beginning of another chapter in life so I promote activities which create meaningful and purposeful days for our residents.