Rookwood

26 Silverdale Road, Burgess Hill RH15 0EF
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9.9 44 Reviews
  • Rookwood, Burgess Hill
Rookwood Residential Care Home is situated close to Burgess Hill town centre, in a quiet tree lined avenue and is close to the shops, bus routes and other amenities.

Rookwood is an exceptionally attractive residence for retired ladies and gentlemen and is designed to meet the care needs of those who wish to be in a pleasant, social and well looked after home.

All rooms are beautifully decorated and furnished to a high standard. Each room has a plasma TV, Wifi and a free private telephone. The dining room has personal table service and the catering is fresh, wholesome and varied.

There is a choice of two comfortable lounges. One of these lounges leads onto Rookwood's large beautifully maintained garden with sheltered patio areas for those who wish to enjoy afternoon tea outdoors during the warmer months. The dedicated Activity team organise a monthly programme of recreational pastimes to enhance daily living within the home. Outings are also organised on a regular basis.

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Care Provided by Rookwood

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Zoe Francis (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Rookwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £832 – £1,226
  • (these prices are only a guideline, please contact Rookwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome at any time
    Well behaved family pets may be brought to visit.


    Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.


  • Parking

  • Onsite carpark usually with plenty of spaces.


Rookwood Reviews (44)

Total of 44, showing 1-20
9.9

Rookwood has a Review Score of 9.9 (9.894) out of 10, based on 11 reviews in the last 2 years. Over all time Rookwood has 44 reviews.

Overall Experience

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Date Published

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33

Review from S G (Friend of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention to detail is fantastic. The staff are caring and friendly, always polite to people and visitors offered tea/coffee in the afternoon.

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Review from Ian B (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Rookwood in July this year following a fall in another care home, due to the care my Mum had received at her previous care home I was initially quite wary of care homes generally, but it soon became apparent to me that I didn't need to worry about my Mums care any longer. Rookwood is
an exceptionally well-run care home, the staff are genuinely friendly and kind to their residents and both me and my family feel welcomed when visiting. The activities on offer are wonderful, with lots of variety and fun things going on. The staff is really bubbly and enthusiastic, with regular exercise sessions too, and a lovely resident-focused atmosphere. The food is great with several options for all three meals of the day, Rookwood is spotlessly clean, dining room is laid out beautifully. I have access to care notes, which is great, and also staff ring if there is anything out of the ordinary happening. Most importantly my Mum is very happy here and well cared for. This is a very good care home.

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Review from C T (Nephew of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our very first visit to view Rookwood with our uncle we have been very pleased with the ambience, facilities, management and welfare provided by the whole care home team. Rookwood's communal spaces, outdoor areas and garden are ideal for all the residents to use. A big thank you to the Rookwood
team for making our uncle comfortable and content as a permanent Rookwood resident.

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Review from S B (Friend of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our good friend was treated wonderfully. All staff were warm, friendly, kind and caring. Everywhere was extremely clean and as visitors, we always received a friendly welcome. Nothing was too much trouble and any queries were dealt with promptly by the management. The food was of great quality and delivered
in an appetising way. I would have no hesitation recommending Rookwood to any friends or family.

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Review from S L (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with Rookwood Care Home. Mum has not been here long. She has settled. Although for Mum it took a while to get used to her new home. Which now, she is happy. All the staff are very caring, kind, helpful, and friendly.
There is a lovely garden, and the home is welcoming, clean
and tidy. Good, traditional home-cooked food. We have peace of mind. Mum is well cared for and safe. We can visit when we like.

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Review from C M (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Rookwood for just over two weeks whilst my partner and I were on holiday. We were made to feel very welcome at our initial visit and all questions were answered. Rookwood has a lovely homely feel and the staff are extremely caring and friendly. Nothing was too much trouble for them
in helping Mum to settle in and feel as at home as possible, including helping her with her laptop so she could video call my sister in Canada.

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Review from J P (Daughter of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident at Rookwood for nearly 2 years and did take a while to settle. I have been very pleased that over the last 12 months she has joined in with more activities during the day and socialising in the lounge too. Any concerns are listened to and acted upon by staff. Recently
my mum has suffered some ill health and the care staff have been exceptional. I trust them completely with my mum's care and well-being. Thank you to the whole team.

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Review from Jon L (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a month of respite care at Rookwood. She was looked after extremely well. The staff were amazing with her. The facilities were excellent all the rooms are finished to a high standard. I highly recommend this care home.

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Review from Paul G (Son of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rookwood staff did a brilliant job helping my mother settle in February 2023. It has been reassuring to witness her become more sociable, using the lounge and partaking in activities in the past half year. All the staff I have met have been wonderful, caring and friendly. Mum also loves the garden,
which we walk round together whenever I visit. It is good to see the same staff too,

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Review from J J (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum became a resident at Rookwood, we have been impressed by the level of care delivered by all staff. The whole atmosphere is one of calm and caring and there are numerous activities, all of which are provided in a clean and well run home. The app information is updated regularly and allows
us to keep informed of Mum's daily progress, provides huge reassurance.

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Review from Craig W (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother started residency at Rockwood, she has been treated with great care and respect. The staff are lovely, always smiling and helpful. The staff also try really hard to plan activities that stimulate the residents. The meals are great, and everyone seems to enjoy them.
I would recommend
Roockwood to anyone.

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Review from Lisa J (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rookwood have taken care of my father since September 2022, this was initially as a temporary placement due to my mother being seriously ill. The home have always treated Dad with the utmost dignity and care. Sadly Mum passed away in November 2022, and my brothers and I wondered what we could do that
would be the best outcome for our dad. Rookwood supported us and our dad in this very unsettling time.
Dad has come to love where he is and the decision for him to stay permanently was made so easy, all the staff welcomed him. A massive thank you to everyone.

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Review from C T (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to this home eleven months ago, very reluctantly and frustrated with her loss of independence. She had already lost it but due to dementia couldn't see it. The staff were all very patient, loving, caring and encouraging to her and gradually over time she accepted it as her home. When she became
ill she returned from hospital for over two weeks of end-of-life care. The staff all made us feel very welcome at any time, and it was a great comfort to see the excellent care and attention, dignity and respect until she died, and since for us as a family.

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Review from D S (Nephew of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great caring home, my aunt enjoys the food, and activities and always raves about the staff!


She’s made so many friends


Thank you for the awesome work you all do.


She’s been a resident for many years and wouldn’t want to be anywhere else


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Review from L M (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Positives: Staff have shown good care for Mum, supporting her to settle. They have also shown sensitivity and professionalism throughout her recent ill health and hospital stay. The manager is strong and supports staff well. She replies to correspondence promptly and ensures strong communication throughout.
Negatives: Mum feels the activities are poor. She lacks stimulation through group activities. She also does not like staff commenting on the food she has eaten (100% etc).

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Review from P W (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been impressed with Rookwood Care for Mum, particularly over the last month it has been outstanding. The team have done an amazing job in these extremely difficult times.

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Review from John M (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I arranged for my mum to have two weeks respite care at Rookwood, partly because of her mobility difficulties due to osteoarthritis, and partly just to "try out" what it would be like if she was to go into a care home full time. Overall, it was a good experience for my mum to have, and I consider that
the manager and her team looked after her in a caring and professional manner, thank you. At the end of the day, Mum preferred to be back at her regular home, a cottage in Ditchling, but is now well aware of what staying in a residential home would involve.

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Review from Carina (Niece of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Rookwood for over six years. During that time she received high-quality care and also a lot of affection from the staff. I was unable to visit frequently because of living 200 miles away but I always felt confident that she was in good hands. When I was able to visit, I could
see for myself that she was well cared for. Whenever an issue arose to do with health or other needs I was always informed immediately. I would have no hesitation in recommending Rookwood to anyone seeking a well-run and caring place for an elderly relative.

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Review from Siobhan O (Sister of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, a cancer patient, stayed at Rookwood for respite care. He was cared for so well that even his visitors commented on how amazing the staff were. We all agreed that they were both attentive and efficient. I was the main point of contact, and the proactive nature of their service was incredible.
I was notified of all issues of importance. I found the care home to be very professional, and the staff genuinely helpful and caring. My brother gained weight, and his disposition was markedly improved after his short stay of three weeks. The food was excellent and his room very comfortable.
I would definitely recommend this care home.

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Review from S W (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been a resident in Rookwood since 1st November 2019 during which time I have been very pleased with all aspects of the home.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Rookwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Rookwood is calculated as follows: ( (118 Excellents x 5) + (14 Goods x 4) ) ÷ 132 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rookwood is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Zoe

Zoe Francis

Job Title: Registered Manager

Joined: 2021

Hi, I’m Zoe and I am the Registered Manager at Rookwood Residential Home.

I attended the sixth form when I left school and studied child development and health and social care.

Whilst going to the sixth form I also attended Nescot College once a week and was in a work placement at a junior school in Ashtead. During this time, I was also in a day centre for adults with disabilities.

I started my career in older people's care at a nursing home in Burgess Hill where I worked for 8 years. I started in the role of health care assistant and after a few years progressed to a senior role. During my time there I undertook my level 2 & 3 diplomas in health and social care, and also completed level 2 qualifications in dementia care, and team leading.

I began my employment at South Coast Nursing Homes in May 2020 as a health care assistant at Eastridge Manor and was able to quickly progress into a senior role after just 3 months due to my past knowledge and experience.
I remained at Eastridge Manor until August 2021 when I was promoted to the Head of Care position at Rookwood. I was then promoted again to trainee manager in October 2022

My next goals are to further my knowledge and complete level 5 qualifications so I can continue to provide the best care possible to our residents and support my team to the best of my abilities.


Keri

Keri Gray

Job Title: Team Leader

Joined: 2018

I left college in 2018 where I gained an A Level in Health and Social Care.

I started working for SCNH at Eastridge Manor in September 2018 as a domestic. I transferred to Rookwood as a Care Assistant in October 2019, since working at Rookwood I was promoted to Senior Care Assistant and am now the Team Leader.


I have completed many courses, including diabetes, care planning, first aid and medication.


My hobbies include reading, baking, socialising with friends and going out for dinner.


I hope to continue to gain experience to allow me to progress in my career.


Liz

Liz Gray

Job Title: Home Administrator and Welfare Liaison

Joined: 2007

Hi, my name is Liz and I started working for South Coast Nursing Home in May 2007 as the Administrator for Eastridge Manor EMI Nursing Home, in October 2020 I also took on the role of Rookwood’s Administrator, I enjoyed working at both homes for just over 2 years when I was given the opportunity to work full time at Rookwood as the Administrator and Welfare Liaison, in my new position I will be getting involved a lot more with the residents and relatives booking appointments and helping with trips out with the residents which I am looking forward to.


I have completed my NVQ in Business and Administration, passed the AAT bookkeeping qualification, and I am currently working on the Care Certificate and completing our Fire Warden training.


I enjoy travelling and have visited many cities including Prague, Barcelona, New York, Rome, Seville, with many more to go.


Lesley

Lesley Simpson

Job Title: Activities Co-Ordinator

Joined: 2011

I started working for SCNH in April 2011 as a care assistant and was then promoted to welfare manager at Eastridge Manor.


I joined the activities team at Rookwood in October 2022 after a short period of retirement.


My hobbies include arts and crafts, gardening and exercise. I am a qualified complementary therapist. I am able to use all my skills and hobbies in providing meaningful activities and projects for our residents.


I thoroughly enjoy working as an Activities Co-Ordinator and have job satisfaction every working day.


Frequently Asked Questions about Rookwood

What types of Care is Rookwood registered for?

Older Person Care, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rookwood provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rookwood have?

There are 25 Single Rooms.

What are the Facilities & Services at Rookwood?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rookwood to the centre of Burgess Hill?

0.1 mile(s) as the crow flies, distance by road may be significantly further.