Rookwood

26 Silverdale Road, Burgess Hill RH15 0EF
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9.9 44 Reviews
  • Rookwood, Burgess Hill
Rookwood Residential Care Home is situated close to Burgess Hill town centre, in a quiet tree lined avenue and is close to the shops, bus routes and other amenities.

Rookwood is an exceptionally attractive residence for retired ladies and gentlemen and is designed to meet the care needs of those who wish to be in a pleasant, social and well looked after home.

All rooms are beautifully decorated and furnished to a high standard. Each room has a plasma TV, Wifi and a free private telephone. The dining room has personal table service and the catering is fresh, wholesome and varied.

There is a choice of two comfortable lounges. One of these lounges leads onto Rookwood's large beautifully maintained garden with sheltered patio areas for those who wish to enjoy afternoon tea outdoors during the warmer months. The dedicated Activity team organise a monthly programme of recreational pastimes to enhance daily living within the home. Outings are also organised on a regular basis.

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Care Provided by Rookwood

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Zoe Francis (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Rookwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £832 – £1,226
  • (these prices are only a guideline, please contact Rookwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome at any time
    Well behaved family pets may be brought to visit.


    Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.


  • Parking

  • Onsite carpark usually with plenty of spaces.


Rookwood Reviews (44)

Total of 44, showing 41-44
9.9

Rookwood has a Review Score of 9.9 (9.894) out of 10, based on 11 reviews in the last 2 years. Over all time Rookwood has 44 reviews.

Overall Experience

  • 33
  • 9
  • 2
  • 0
  • 0

Date Published

44
2
5
11
33

Review from Edward T (Son-in-law of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the day she arrived at Rookwood, we felt confident that she would be looked after in a caring and respectful way. This has proved to be the case.
The staff are very caring and always welcoming and keep us informed of any situation which may arise.
We can see that the all of the management and
staff work hard to ensure that Rookwood is a happy and enjoyable place for her to live.

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Treated with Dignity

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Review from Diane W (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the standard of care given. The manager has been extremely helpful in keeping us informed of any problems whatever they are and it has enabled us to be able to be assured that all is well if we hear nothing to the contrary. As we live a long way from the home this is especially
important to us.

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Review from Sue (Daughter of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rookwood is an excellent home and the standard of care is impressive. It seems to me to offer care between a residential and a nursing home. The standards are high and the team there have been instrumental in improving my mother's health. Food quality, care quality, the home itself and activities offered
are excellent.

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Review from Kevin M (Son of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent, a warm welcome from all staff at all times when visiting my mother. My mother has been at Rookwood coming up for one year and the change in her has been great thanks to Rookwood. A excellent run care home.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Rookwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Rookwood is calculated as follows: ( (118 Excellents x 5) + (14 Goods x 4) ) ÷ 132 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rookwood is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Zoe

Zoe Francis

Job Title: Registered Manager

Joined: 2021

Hi, I’m Zoe and I am the Registered Manager at Rookwood Residential Home.

I attended the sixth form when I left school and studied child development and health and social care.

Whilst going to the sixth form I also attended Nescot College once a week and was in a work placement at a junior school in Ashtead. During this time, I was also in a day centre for adults with disabilities.

I started my career in older people's care at a nursing home in Burgess Hill where I worked for 8 years. I started in the role of health care assistant and after a few years progressed to a senior role. During my time there I undertook my level 2 & 3 diplomas in health and social care, and also completed level 2 qualifications in dementia care, and team leading.

I began my employment at South Coast Nursing Homes in May 2020 as a health care assistant at Eastridge Manor and was able to quickly progress into a senior role after just 3 months due to my past knowledge and experience.
I remained at Eastridge Manor until August 2021 when I was promoted to the Head of Care position at Rookwood. I was then promoted again to trainee manager in October 2022

My next goals are to further my knowledge and complete level 5 qualifications so I can continue to provide the best care possible to our residents and support my team to the best of my abilities.


Keri

Keri Gray

Job Title: Team Leader

Joined: 2018

I left college in 2018 where I gained an A Level in Health and Social Care.

I started working for SCNH at Eastridge Manor in September 2018 as a domestic. I transferred to Rookwood as a Care Assistant in October 2019, since working at Rookwood I was promoted to Senior Care Assistant and am now the Team Leader.


I have completed many courses, including diabetes, care planning, first aid and medication.


My hobbies include reading, baking, socialising with friends and going out for dinner.


I hope to continue to gain experience to allow me to progress in my career.


Liz

Liz Gray

Job Title: Home Administrator and Welfare Liaison

Joined: 2007

Hi, my name is Liz and I started working for South Coast Nursing Home in May 2007 as the Administrator for Eastridge Manor EMI Nursing Home, in October 2020 I also took on the role of Rookwood’s Administrator, I enjoyed working at both homes for just over 2 years when I was given the opportunity to work full time at Rookwood as the Administrator and Welfare Liaison, in my new position I will be getting involved a lot more with the residents and relatives booking appointments and helping with trips out with the residents which I am looking forward to.


I have completed my NVQ in Business and Administration, passed the AAT bookkeeping qualification, and I am currently working on the Care Certificate and completing our Fire Warden training.


I enjoy travelling and have visited many cities including Prague, Barcelona, New York, Rome, Seville, with many more to go.


Lesley

Lesley Simpson

Job Title: Activities Co-Ordinator

Joined: 2011

I started working for SCNH in April 2011 as a care assistant and was then promoted to welfare manager at Eastridge Manor.


I joined the activities team at Rookwood in October 2022 after a short period of retirement.


My hobbies include arts and crafts, gardening and exercise. I am a qualified complementary therapist. I am able to use all my skills and hobbies in providing meaningful activities and projects for our residents.


I thoroughly enjoy working as an Activities Co-Ordinator and have job satisfaction every working day.