Rotherlea

Dawtrey Road, Petworth GU28 0EA
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10 64 Reviews
  • Rotherlea, Petworth
Rotherlea is a superb modern care home located in the picturesque West Sussex market town of Petworth. The home is purpose designed with 7 separate self contained wings each providing residents with their own spacious single en-suite bedrooms, their own lounge and dining areas and a team of dedicated professional care staff.

Care packages are put together with you and your family so that your choices and preferences always come first. Rotherlea offers a varied and interesting social activity schedule designed around residents’ own hobbies and interests and aimed at maintaining strong community links.

Rotherlea provides long stay and respite residential care for older people with physical frailty and for older people who are suffering from dementia. A fully qualified care team provide the very highest standard of care to residents 24 hours a day.

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Care Provided by Rotherlea

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daniel Rees (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for Rotherlea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,296
    • Self-Funded Residential Dementia Care from £1,407
  • (these prices are only a guideline, please contact Rotherlea to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rotherlea Reviews (64)

Total of 64, showing 21-40
10

Rotherlea has a Review Score of 10 (9.957) out of 10, based on 28 reviews in the last 2 years. Over all time Rotherlea has 64 reviews.

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Review from L E (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rotherlea Care Home is a welcoming and happy place led by a knowledgeable management team.
Mum has dementia and Alzheimer's, all the staff at Rotherlea have shown their kindness and patience, especially throughout this transitional period with extended respite care, supporting her to stay settled in
her new surroundings and routines.
It's lovely to see the photos on the website of Mum joining in with the daily activities, looking well and happy!

Reply from Daniel Rees, Home Manager at Rotherlea

Thank you for this lovely review, we are so pleased that your mum is happy here and enjoying all of the activities. Your kind words will be passed on to the rest of the team.


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Review from Vicki H (Granddaughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care of my grandfather. Very helpful and supportive staff. Always trying to help to make the care better for my grandfather.
Always open to suggestions and there for support if needed and also offering advice on how, as a family, we can support further.

Reply from Daniel Rees, Home Manager at Rotherlea

Thanks for leaving us such a lovely review; we really appreciate it. Your kind words will be passed on to the rest of the team.


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Review from Karin P (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rotherlea is a happy, caring and welcoming care home. My husband has dementia and has had to move from a previous care home that could not meet his needs, Rotherlea has sensitively met these. The carers are all so very caring to him and make me feel so welcome when I visit him.

Reply from Daniel Rees, Home Manager at Rotherlea

We are so pleased to hear this; it is so lovely to be described as happy, caring and welcoming. If you have any questions or queries, please do not hesitate to ask.


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Review from Carole F (Wife of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff were so kind, considerate and helpful. This was a two week respite care and my husband was very happy. Everywhere was exceptionally clean and he enjoyed all his meals.

Reply from Daniel Rees, Home Manager at Rotherlea

Thank you for your kind words, we are pleased the respite care for your husband went well. Your lovely review will be passed on to the rest of the team.


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Review from Jane W (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown by the staff at Rotherlea is beyond what you'd expect. Led by the excellent manager, this team has put the 'care' back into the meaning of 'care home'. The patience they have shown in getting Mum settled has paid off, she is thriving. The knowledge they have on dementia is outstanding.
Thank you from the bottom of our hearts Rotherlea.

Reply from Daniel Rees, Home Manager at Rotherlea

Thank you for taking the time to leave us a review. We appreciate all of your kind comments about our service and our team, it really means a lot to us here at Rotherlea.


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Review from Rebecca G (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for only a couple of weeks, but we can safely say her care has been nothing short of exemplary. The management team are extremely efficient and go out of their way to keep us in the loop. Overall, we are extremely satisfied.

Reply from Daniel Rees, Home Manager at Rotherlea

Thank you for taking the time to leave us a review, we really appreciate it. Your lovely comments will be passed on to the rest of our wonderful team.


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Review from Christin G (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the care and attention the team at Rotherlea have been giving to my father. He has been at two previous homes, who struggled to manage his challenging behaviour, and the staff at Rotherlea have approached him with sensitivity, patience and care, maintaining his dignity. It is very
difficult having a close relative leave home for residential care and the whole team have supported us through this. Many, many thanks to you all!

Reply from Daniel Rees, Home Manager at Rotherlea

Thank you for taking the time to leave us a review. We appreciate all of your kind comments about our service and our team, it really means a lot to us here at Rotherlea.


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Review from Kay T (Wife of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband seems very happy there. He was very agitated at home. I am greatly pleased he is in such a nice place with wonderful staff and activities. He has a routine, enjoys his food and all his health care is dealt with.

Reply from Daniel Rees, Home Manager at Rotherlea

Thank you for taking the time to write this wonderful review, we really appreciate it. Your kind words will be passed on to the whole team.


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Review from Hamish F (Son of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the care my dad has had at Rotherlea Care Home. The team are so kind, supportive, professional and caring for Dad since he arrived over six months ago. Dad has dementia and the team at Rotherlea have put our minds at ease with their efforts. I would highly recommend this
place for anyone who has an old relative that can't manage on their own anymore.

Reply from Daniel Rees, Home Manager at Rotherlea

Thank you for your kind comments, our team strives to achieve the best possible care and support for all of our residents. We are so pleased to here that your dad has settled in so well. Your feedback will be passed onto the team.


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Review from Debbie J (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad wasn't in Rotherlea very long but the care from all staff was above excellent, All the staff couldn't have been more sensitive and understanding to his and our needs too. It's not the look of the home that matters but the staff that work there, they are genuine through and through and really
know how to respect the elderly.
I cannot recommend this home highly enough and until you have had dealings with care homes you won't understand.
There are good and bad everywhere, this is definitely one of the good ones.
Thank you care staff and management from all my family you made the transition easier.

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Review from Ivor S (Brother of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been very well looked after during the last four months after Rotherlea took her in when another care home found her too challenging. She is much happier now as the staff have reassured her, and she feels safe, calm and "at home". Recently when her treasured necklace and bracelet were
left behind at a hospital after a hip operation, one of the staff went out of her way in her own time to retrieve them for her. We are very grateful to Rotherlea, and the whole family enjoys looking at the photos of activities that are put on the Facebook page.

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Review from D W (Daughter of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good

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Review from Gill W (Daughter of Resident) published on 8 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Rotherlea for 9 months now.
Right from day one, all the members of staff have been friendly, supportive and approachable.
Every time l visit they are always attentive and professional and also have a genuine interest in their residents.
I would recommend Rotherlea.

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Review from J B (Sister of Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always well cared for, clean in appearance. Meals are very good and always have a glass of water or other to drink by her side. Staff are always very helpful and friendly.

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Review from Barbara W (Friend of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Rotherlea are exceptionally well trained! I am so pleased that my friend is taken care of in every manner possible. The staff there have great manners and give out great kindness and support just like the residents are their own friends. Which makes me extremely happy. The activities that
are going on are great especially with this silly virus. There is still various amounts of activities going on and safely too. Very pleased with this home, and will definitely recommend this service.

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Review from J C (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately been unable to visit Dad re covid19, but whenever we have visited, everyone has always been friendly and helpful. We are very happy with how you look after Dad.

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Review from D C (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff really do commit to my dad. He's very well cared for there level of care goes above and beyond and that's from the management down. we are very happy with the choice we made for him.

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Review from G C (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rotherlea for five years. During that time there have been many changes definitely for the better. The management team are approachable and caring and the carers are mostly excellent I feel the home has managed the situation extremely well. My mother has been well looked
after throughout.

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Review from A R (Friend of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The room never clean, resident not very clean or tidy. Bathroom each time I've been in to visit dirty. Food not very good that I have seen.

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Review from John S (Son of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been a resident her overall mental and physical wellbeing has improved considerably. I put this down to the care and friendliness of all the staff who have made her feel literally at home. Her room is an adequate size and she enjoys the activities and the food.

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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Rotherlea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Rotherlea is calculated as follows: ( (315 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 327 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rotherlea is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Daniel

Daniel Rees

Job Title: Manager

Joined: 2018

Daniel started at Shaw healthcare in 2018 joining us at Forest View care home in Burgess Hill as Deputy Manager.


He joined Shaw after gaining a wealth of knowledge in the sector for other providers working with older people and young children’s care providers.


Daniel joined Rotherlea as Home Manager after supporting several services in the region showing his ability to work with teams and solve problems.


He is a calm manager very assured and supportive to staff and families. Daniel always takes an avid interest in the residents in his care and is often seen out on the floors.


Daniel has some inspirational ideas to support Rotherlea in his new position including a lot of community interaction.


Joanne

Joanne Holman

Job Title: Deputy Manager

Joined: 2008

Jo joined the care sector and Shaw healthcare back in June 2008.
There is not a role in a care home that Jo has not undertaken – she loves a challenge and has helped out in many Shaw homes across the West Sussex region. learning and improving along the way.
Jo is a happy member of the team at Rotherlea, professional at all times, showing kindness and empathy.
Jo enjoys the interactions she has each day with families, health professionals, and of course the lovely residents. Jo commented “Speaking to the residents and listening to their life stories, just knowing you have made a difference to someone’s day, is what makes working in care so wonderful”
The recent Pandemic has been a really scary time for everyone but, our main focus has been ensuring the residents are safe. The residents have kept in good spirits despite not seeing their loved ones all the time. However, they have enjoyed and at times been fascinated with modern technology such as Facetime, Skype, and Zoom.


Jacqueline

Jacqueline Ralph

Job Title: Support Worker

Joined: 2011

Having raised my family I returned to employment in 2011 at Rotherlea. I have had extensive training which had given me the skills I need as a Support Worker. The team are friendly and supportive making the working environment a pleasant and calming one. I am always more than happy to do overtime when asked.


Angie

Angie Chandler

Job Title: Service Administrator

Joined: 2019

I have worked at Rotherlea since January 2019. This is my first job in the care sector after working in education for 20 years.


I enjoy the variety of jobs my role entails and I love helping and supporting my colleagues.


The best memory of a working day was in my extra role as line manager for Activities organising a British Tea Party where I could interact with both residents and colleagues.


My qualifications are NVQ Level 2 in Administration, Level 1 & Level 2 in Counselling Skills.