Rotherlea

Dawtrey Road, Petworth GU28 0EA
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10 64 Reviews
  • Rotherlea, Petworth
Rotherlea is a superb modern care home located in the picturesque West Sussex market town of Petworth. The home is purpose designed with 7 separate self contained wings each providing residents with their own spacious single en-suite bedrooms, their own lounge and dining areas and a team of dedicated professional care staff.

Care packages are put together with you and your family so that your choices and preferences always come first. Rotherlea offers a varied and interesting social activity schedule designed around residents’ own hobbies and interests and aimed at maintaining strong community links.

Rotherlea provides long stay and respite residential care for older people with physical frailty and for older people who are suffering from dementia. A fully qualified care team provide the very highest standard of care to residents 24 hours a day.

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Care Provided by Rotherlea

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daniel Rees (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008

Funding & Fees Guide for Rotherlea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,296
    • Self-Funded Residential Dementia Care from £1,407
  • (these prices are only a guideline, please contact Rotherlea to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rotherlea Reviews (64)

Total of 64, showing 41-60
10

Rotherlea has a Review Score of 10 (9.957) out of 10, based on 28 reviews in the last 2 years. Over all time Rotherlea has 64 reviews.

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Review from J B (Wife of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the medical care at Rotherlea very good with warm clean conditions that are excellent. The administration needs a little to be desired, but there is new management now and I am sure this will improve for the future with more contact between patients and their relations.
Items that need
washing should be more thoroughly monitored as several items of clothing have been mislaid in the period of November to end of January when my husband has been there.

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Review from Joyce C (Power of Attorney of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are always polite, helpful and welcoming. The home is modern with pleasant furnishings. It is light and airy. it is purpose built. Residents appear clean and tidily dressed. They seem to enjoy the food provided.
Alas, there appears to be little in the way of activities and nothing offering
mental stimulation. Alongside this I recognise the difficulties in obtaining suitably qualified staff and the problems of waiting for a criminal records check.

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Review from G G (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very well and the staff are very kind and caring.

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Review from Catherine W (Daughter-in-law of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My only complaint is that I have asked repeatedly for fingernails to be cut but this is never done.
The fingernails are painted but never cut.
Other than that, I am very happy with the care given.

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Review from C A (Stepmother of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The transition from daycare to residential care seems to have gone very smoothly.

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Review from B T (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Rotherlea since 2014. She has her own en-suite room which contains many of her personal items, especially her beloved books. She has been treated with kindness and we are reassured that she is in a safe, caring environment where her rights as an individual are respected.

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Review from Kenneth C (Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everything satisfactory the staff are friendly and helpful.

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Review from Sue H (Wife of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in care for 15 years and has always been well catered for. He seems happy most of the time. The staff are always polite and informative.

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Review from N W (Granddaughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My experience of the care establishment is that it is understaffed, poorly managed and incorrectly trained staff. Every time I visit there is never a senior member of staff to talk about my Grandmother's care needs. The majority of staff are agency and have poor English making it difficult to understand.
In all the times I've visited there has never been a home manager! Some members of staff don't have the time to assist residents to the toilet resulting in accidents. Never will I recommend this care facility to anyone.

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Review from C C (Daughter-in-law of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family's experience of Rotherlea has been extremely positive. Mental and physical help has improved since our mother moved in twelve months ago.


Staff have been very friendly and helpful, and although settling in takes a little while, our mother appreciates the care and attention she has been

given.

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Review from Ian C (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities are purpose built, light and airy. The rooms are small but adequately equipped and comfortable. The staff are friendly, professional, good fun and caring. My mother has been very appreciative of her care at Rotherlea.

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Review from T C (Niece of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, welcoming and caring home. Staff were obviously busy but were very helpful and polite. When walking past the kitchens, the aromas were mouth watering.

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Review from Mark H (Grandson of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad stayed at Rotherlea for a respite holiday. My grandad is hard to please and our family were very surprised at how he enjoyed his stay. He said the staff were friendly and he asked if he could be taken for a pub lunch and the next day the activity coordinator took my grandad and some other
residents out for a pub lunch. Nothing was too much for them, he really enjoyed his holiday at Rotherlea.

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Review from J F (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Always offered a drink. I am kept up to date regarding my mother.
Food seems nice. They talk to her a lot.

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Review from Greta H (Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy coming to day care.
The food is good and company.
Always have fun and get treated well by staff.

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Review from Margaret A (Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We went on a trip for a Christmas meal. I felt safe and I want to go again. We had fun at the meal and the staff were nice to me. I enjoy coming to Rotherlea.

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Review from J L (Son-in-law of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the odd occasions that I have visited with my wife, to see Mother in Law I have always found the staff/management very professional, helpful and accommodating. I would have no worries about recommending this home to friends/family if required.

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Review from Patricia F (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice, kind and helpful staff. Home has warm and friendly atmosphere, very well laid out. Good facilities.

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Review from Catherine L (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Rotherlea since last May and has settled really well. I am happy to say goodbye to her after a visit knowing that she is in the best place possible. She is well looked after and has a beautiful, comfortable bedroom and bathroom which are spotless. I brought her 2 grandsons over to
visit, they had not experienced visiting someone in a care home and both felt a little unsure of what to expect. But after the visit they were both very pleasently surprised. They were happy to see their nan settled and happy in the surroundings that she now feels is home.
Over Christmas, it was lovely to see the entertainment staff organising activities and it was nice to join in with the Christmas carols and to experience my mum joining in which was lovely.
The staff are amazing and nothing ever seems too much and there is always someone to talk with and they have definitely supported me as much as my mum. A very big Thank you and I would not hesitate to recommend Rotherlea.

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Review from Christina S (Day Care) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoy being taken our occasionally. Also, personal care I.e being bathed, very enjoyable and carers very helpful and care being done with dignity and privacy. Day car enjoyable, meals very nice.

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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Rotherlea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Rotherlea is calculated as follows: ( (315 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 327 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rotherlea is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Daniel

Daniel Rees

Job Title: Manager

Joined: 2018

Daniel started at Shaw healthcare in 2018 joining us at Forest View care home in Burgess Hill as Deputy Manager.


He joined Shaw after gaining a wealth of knowledge in the sector for other providers working with older people and young children’s care providers.


Daniel joined Rotherlea as Home Manager after supporting several services in the region showing his ability to work with teams and solve problems.


He is a calm manager very assured and supportive to staff and families. Daniel always takes an avid interest in the residents in his care and is often seen out on the floors.


Daniel has some inspirational ideas to support Rotherlea in his new position including a lot of community interaction.


Joanne

Joanne Holman

Job Title: Deputy Manager

Joined: 2008

Jo joined the care sector and Shaw healthcare back in June 2008.
There is not a role in a care home that Jo has not undertaken – she loves a challenge and has helped out in many Shaw homes across the West Sussex region. learning and improving along the way.
Jo is a happy member of the team at Rotherlea, professional at all times, showing kindness and empathy.
Jo enjoys the interactions she has each day with families, health professionals, and of course the lovely residents. Jo commented “Speaking to the residents and listening to their life stories, just knowing you have made a difference to someone’s day, is what makes working in care so wonderful”
The recent Pandemic has been a really scary time for everyone but, our main focus has been ensuring the residents are safe. The residents have kept in good spirits despite not seeing their loved ones all the time. However, they have enjoyed and at times been fascinated with modern technology such as Facetime, Skype, and Zoom.


Jacqueline

Jacqueline Ralph

Job Title: Support Worker

Joined: 2011

Having raised my family I returned to employment in 2011 at Rotherlea. I have had extensive training which had given me the skills I need as a Support Worker. The team are friendly and supportive making the working environment a pleasant and calming one. I am always more than happy to do overtime when asked.


Angie

Angie Chandler

Job Title: Service Administrator

Joined: 2019

I have worked at Rotherlea since January 2019. This is my first job in the care sector after working in education for 20 years.


I enjoy the variety of jobs my role entails and I love helping and supporting my colleagues.


The best memory of a working day was in my extra role as line manager for Activities organising a British Tea Party where I could interact with both residents and colleagues.


My qualifications are NVQ Level 2 in Administration, Level 1 & Level 2 in Counselling Skills.