Rotherlea has a Review Score of 10 (9.957) out of 10, based on 28 reviews in the last 2 years. Over all time Rotherlea has 64 reviews.
Review from J M (Resident) assisted by family/friend published on 29 January 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dena H (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David W (Husband of Resident) published on 24 October 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maria V (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.957) out of 10 for Rotherlea is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.957 for Rotherlea is calculated as follows: ( (315 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 327 Ratings = 4.957
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rotherlea is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jan 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Manager
Joined: 2018
Daniel started at Shaw healthcare in 2018 joining us at Forest View care home in Burgess Hill as Deputy Manager.
He joined Shaw after gaining a wealth of knowledge in the sector for other providers working with older people and young children’s care providers.
Daniel joined Rotherlea as Home Manager after supporting several services in the region showing his ability to work with teams and solve problems.
He is a calm manager very assured and supportive to staff and families. Daniel always takes an avid interest in the residents in his care and is often seen out on the floors.
Daniel has some inspirational ideas to support Rotherlea in his new position including a lot of community interaction.
Job Title: Deputy Manager
Joined: 2008
Jo joined the care sector and Shaw healthcare back in June 2008.
There is not a role in a care home that Jo has not undertaken – she loves a challenge and has helped out in many Shaw homes across the West Sussex region. learning and improving along the way.
Jo is a happy member of the team at Rotherlea, professional at all times, showing kindness and empathy.
Jo enjoys the interactions she has each day with families, health professionals, and of course the lovely residents. Jo commented “Speaking to the residents and listening to their life stories, just knowing you have made a difference to someone’s day, is what makes working in care so wonderful”
The recent Pandemic has been a really scary time for everyone but, our main focus has been ensuring the residents are safe. The residents have kept in good spirits despite not seeing their loved ones all the time. However, they have enjoyed and at times been fascinated with modern technology such as Facetime, Skype, and Zoom.
Job Title: Support Worker
Joined: 2011
Having raised my family I returned to employment in 2011 at Rotherlea. I have had extensive training which had given me the skills I need as a Support Worker. The team are friendly and supportive making the working environment a pleasant and calming one. I am always more than happy to do overtime when asked.
Job Title: Service Administrator
Joined: 2019
I have worked at Rotherlea since January 2019. This is my first job in the care sector after working in education for 20 years.
I enjoy the variety of jobs my role entails and I love helping and supporting my colleagues.
The best memory of a working day was in my extra role as line manager for Activities organising a British Tea Party where I could interact with both residents and colleagues.
My qualifications are NVQ Level 2 in Administration, Level 1 & Level 2 in Counselling Skills.
