Royal Garden Hotel

1 Princess Avenue, Bognor Regis PO21 2QT
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9.7 14 Reviews
  • Royal Garden Hotel, Bognor Regis
The Royal Garden Hotel, located in Aldwick to the west of Bognor Regis, offers a modern and purpose-designed facility for its residents. The hotel is situated on four floors, accessible via both a lift and stairs. Its convenient location provides easy access to the sea, located just 150 yards away, with a pathway through the gardens.

The top floor of the hotel features a main sitting room that offers stunning views over the Marine Park Gardens, promenade, and sea. This space allows residents to relax and enjoy the beautiful surroundings. On the ground floor, there is a spacious restaurant-style dining room that doubles as a function room for daytime and evening entertainment. This versatile area provides a comfortable and enjoyable dining experience for residents and can accommodate social activities and events.

Food and diet play a significant role in the daily care of the residents at the Royal Garden Hotel. The establishment places special emphasis on providing quality meals that are both nutritious and varied. The menu is changed daily to offer a diverse range of options. Additionally, the hotel's chefs are capable of catering to special dietary requirements when arrangements are made in advance. This ensures that residents' nutritional needs are met, and their individual preferences are considered.

The hotel features its own gardens, complete with paved walks that meander between raised beds. These gardens are thoughtfully landscaped and planted with various flowers and aromatic herbs. Residents can enjoy leisurely walks, appreciate the beauty of the surroundings, and potentially engage in gardening activities if desired.

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Care Provided by Royal Garden Hotel

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Owner
  • Crescentworth Ltd
  • Person in charge
  • Amanda Benham (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 4

Funding & Fees Guide for Royal Garden Hotel

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,400
    • RESPITE Self-Funded Residential Care £800 – £1,400
  • (these prices are only a guideline, please contact Royal Garden Hotel to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Royal Garden Hotel Reviews (14)

9.7

Royal Garden Hotel has a Review Score of 9.7 (9.735) out of 10, based on 14 reviews in the last 2 years. Over all time Royal Garden Hotel has 14 reviews.

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Review from P H (Respite Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have been treated any better - every member of staff have been so helpful and have made the time to speak to us. We both feel much better now but know it will not be too long before we come back for another holiday.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Thank you for your kind words. We look forward to welcoming you both back in the future.


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Review from P M (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to go in for respite on short notice and the Royal Garden took her in, made her feel at home, and looked after her superbly. All the staff was attentive and respectful, she was in for over two weeks in the end and loved her stay thank you very much.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Many thanks for your kind words. It was our pleasure to look after your Mum.


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Review from T L (Respite Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in for 12 days respite care which I have done before. The staff are friendly and welcoming. The food is well presented and my special requests were followed.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Thank you for your kind words. Looking forward to welcoming you back shortly.


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Review from Michael W (Respite Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was marred by having to take painkillers, the result of abuse at the retirement complex in which I live and have done so for many years. I had hoped this would not be necessary as the two locations are around twelve miles apart. Even so as can be seen below I was delighted with the hotel. The
view, the quality of the food, subtitles on the TV and all rooms luxury. If that were not enough a member of staff observed I had a slow puncture and rectified the problem on my motor car! Quite wonderful that such a hotel exists for the elderly.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Thank you for your kind words. They are much appreciated. I'm glad we spotted your puncture before you had to drive home.


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Review from Claire H (Granddaughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandparent has just spent a lovely 2-week respite stay at the Royal Garden Hotel.
Lovely room with en-suite and private balcony overlooking the sea. Lovely daily menu with a variety of meals to cater for all.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Many thanks for the wonderful feedback. Looking forward to the return visit. Many thanks.


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Review from John D (Respite Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been discharged from hospital on the 9/08/2023, I needed to convalesce and decided on the Royal Garden Hotel. It was a wonderful hotel. The staff were superb and very attentive. Nothing was too much trouble. Excellent food. Couldn't fault anything. Well done, Royal Garden Hotel.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Thank you very much for your review. It was our pleasure to look after you.


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Review from Michele B (Daughter-in-law of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've put from January 2023 as my mother in law went into The Royal Garden Hotel as respite for two weeks, the staff were absolutely marvellous in looking after her and making sure she had her medication on time, which led to a speedy recovery. Fortunately a 2 bedroom flat within the hotel became available
and she moved in there after the two weeks. She really loves it and she gets the utmost care and respect. The staff are just amazing, nothing is too much trouble. She says the food is excellent with a very good balanced diet. We were able to move a lot of her things from her house to the flat to make her feel like it's her home. She has made friends within the home and is also now able to go out for a walk along the beach. Without a doubt she is very very happy there. Thank you to the director and all his team.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Many thanks for your kind words. Will pass on your thanks to all the team.


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Review from Y H (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Royal Garden Residential Hotel is situated in a lovely location, right opposite Marine Gardens and the sea. The rooms are a good size with en-suite facilities, and the view from the lounge on the 3rd floor is fantastic with a panoramic view of the sea. It is a family concern, and the care and kindness
of the staff are very good.

Reply from Julian Lindsell, Director at Royal Garden Hotel

We would greatly appreciate an opportunity to chat with you to explore our potential areas for improvement. Your insights would be invaluable as we work towards improving our service for our residents.


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Review from Gwen D (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Gardens is an excellent care home offering independence to its residents within a safe and supervised environment. It ably bridges the gap between independent living and a fully supervised arrangement. Having viewed many organisations it is the only place in the local area that I would have considered
for my father.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Many thanks, Gwen.
We are very pleased to be looking after your father and that you continue to trust us to do so.
Many thanks.


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Review from Anne S (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service offered by the Royal Garden Hotel. The staff are very friendly, and they have got to know our father well. He likes to chat and joke with the staff, and they are always helpful. The simple but important things like haircuts and foot care seem to be easy to arrange.
The managers are always helpful too in arranging transport to outside appointments. We feel sure that our father is getting the best care possible.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Many thanks for your kind words. We do appreciate it.
Many thanks.


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Review from Susan H (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over three years. She is very comfortable living there. Her room is always clean and tidy. The room has a window low enough for her to sit and look out over the park and sea. The food seems to be of a good quality with lots of variety and choice. On the whole the staff
are friendly and very helpful.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Thank you for your kind words. It's very much appreciated.


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Review from Julie D (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always so kind and considerate towards my parents, and nothing is too much trouble. They are always treated with the utmost respect.
This is a family-run retirement home.
My parents are extremely happy here, feel at home and are well looked after.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Thanks, Julie, having known Mum and Dad for many years, first coming to us when we looked after their parents. It is our pleasure to look after them and make them welcome as part of our family.


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Review from Ann B (Niece of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home.
All staff are friendly and extremely helpful.
The premises are always clean and tidy.
Individual care is given to residents making their stay very comfortable.
All rooms are clean and kept to a high standard, making residents feel at home and at ease.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Many thanks, Ann, for your kind words; your aunt is a pleasure to look after.


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Review from Ian B (Son of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both reside at Royal Garden Hotel and have done for the last 18 months.
The care and attention they receive are unbelievable, and both they and we could not have made a better choice. It is truly a home from home with all the stresses of managing your life in later years removed. It also
provides peace of mind for the family to know that they are safe and well cared for.
Thank you all at Royal Garden Hotel.

Reply from Julian Lindsell, Director at Royal Garden Hotel

Many thanks, Ian.
It means a great deal trusting us as you do to look after your parents.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Royal Garden Hotel is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Royal Garden Hotel is calculated as follows: ( (133 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Royal Garden Hotel is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Julian

Julian Lindsell

Job Title: Director

Joined: 1999

I have been overseeing the Management of our family business for over 20 years, assisting and supporting the leadership team as needed.


When not at work I can be found out with my spaniels in the woods somewhere.


No image found

Amanda Benham

Job Title: Manager

Joined: 2007

I have been in care work for over 30 years.


I have been the Manager at the Royal Garden Hotel for over 11 years after gaining my NVQ4 & Leadership Management in Health & Social Care.


Out of work, I enjoy doing Ancestry research and walking with my dog down at the harbour.


Sarah

Sarah Mayers

Job Title: Deputy Manager

Joined: 2002

I have been in Care work for over 35 years and Deputy Manager for the last 11 years. I am NVQ3 qualified and have a Level 3 in Leadership and management.


Outside work, I like to spend time with my family and friends, gardening and pottering around.


No image found

Dawn Osborne

Job Title: Head of Senior Care

Joined: 2001

I have been at the Royal Garden for over 22 years. Working my way to my current position.


when not working, I enjoy gardening, dog walking and spending time with my Grandchildren.


Frequently Asked Questions about Royal Garden Hotel

What types of Care is Royal Garden Hotel registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Royal Garden Hotel provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Royal Garden Hotel have?

There are 18 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Royal Garden Hotel?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Royal Garden Hotel to the centre of Bognor Regis?

0.5 mile(s) as the crow flies, distance by road may be significantly further.