The Shelley

54 Shelley Road, Worthing BN11 4BX
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Top 20 carehome certificate
10 104 Reviews
  • The Shelley, Worthing
The Shelley is a 32-bed residential care home set in the residential area of Worthing, 10 minute walk to the seafront. The home has been running for 18 years and the team are proud to have established a reputation as providing the very best in care, focusing on the little things that matter and that can truly make a difference to a resident's day.

The Shelley is a beautifully designed, warm and comfortable home offering daily and extensive activities and great food. Each member of the friendly, highly experienced team is committed to this culture, ensuring the residents are at the heart of everything they do. Whether you are looking for long or short term care, they provide the highest standards of care and support.

Facilities include spacious en-suite rooms, comfortable lounge and communal areas, great coffees, wheelchair-friendly gardens, Wi-Fi and a rich and varied menu of high-quality food.

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Care Provided by The Shelley

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Andrew Bown (Owner/Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for The Shelley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,700

  • Our fees are based on the needs of the person and the location, size and amenities in the room. If you would like more specific details on fees please reach out and contact us.
  • (these prices are only a guideline, please contact The Shelley to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Shelley visiting is based on government guidance. At present visiting is unrestricted with no appointment system. Friends & family do not need to LFT prior to visiting, nor wear a mask. If you are symptomatic of a cold/flu/COVID like systems would request you avoid visiting until you are feeling better.


  • Parking

  • Car Parking Available


The Shelley Reviews (104)

Total of 104, showing 21-40
10

The Shelley has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time The Shelley has 104 reviews.

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Review from Georgina B (Respite Resident) assisted by family/friend published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found The Shelley to be very pleasant and well organised. The staff are kind and helpful. The food was excellent. My room was bright and spacious.

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Review from Denise P (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is a very comfortable home with a lovely garden and Mum felt both safe and well supported and had a really positive experience during her stay. Mum enjoyed the food and company, and the staff were very kind and caring. The family were always warmly welcomed on our visits and we would highly
recommend this super home.

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Review from K A (Resident) assisted by family/friend published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic building. Every resident gets their own room and all our needs are attended to. The activities are really fun. Food is very good throughout the day. The staff are very attentive and nothing is too much trouble for them.

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Review from Bob L (Friend of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service at The Shelley exceeds all expectations. The carers and support staff are very professional, capable and friendly. Suffice to say that my wife reckons that she will join me here if and when she needs similar care. The management here keep accurate records of my medical needs, including my
diagnosis of early stages of Parkinson's Disease and Dementia. Altogether first class. Food is superlative.

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Review from J T (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked my dad into The Shelley for two weeks of respite care. The rooms and food were lovely and the staff were all extremely caring. This place would be our first choice if he chose to have long term care. If they keep up the standards, I'll book my place in twenty years or so!

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Review from Valerie D (Respite Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff. Enjoyed the food during my stay. I would recommend The Shelley highly.

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Review from L M (Niece of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was very happy with his respite stay. The staff were extremely kind and very attentive to his needs. Food, including the Christmas menus, was well planned and very good. Very nice room and en suite facilities.

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Review from Pamela M (Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into The Shelley at the beginning of June 2021 for a two-week stay and liked it so much that I am still here. My cousin (next of kin) came with me and we were both immediately impressed with the appearance, facilities and friendly staff. The twice-daily activities were interesting and stimulating
and the food was good and nicely presented. I was able to bring some items of furniture, pictures and ornaments, so very quickly felt at home. The staff are, without exception, helpful and cheerful with a valued can-do attitude. I am very happy here and well cared for, to the great relief of my family.

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Review from G J (Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here. The staff have been very caring. I would recommend The Shirley.

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Review from Wilfred E (Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I lived alone in a second floor flat on Worthing seafornt for twenty years. In December 2018, I had an accident requiring hospital treatment and came to The Shelley care home for two weeks respite care. I was so impressed by the overall standard of the home that I did not return home, but continued
to live here for three years. I have let my flat as I have no intention of leaving The Shelley. I cannot think of anything that could be improved. Now that the covid restrictions are being relaxed, the activities are returning to their former high standard.

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Review from Nicola H (Daughter of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at The Shelley from September 2020 to July 2021 and I can't recommend the place enough. All the staff were very welcoming and nothing was too much trouble. My father was treated with care and dignity and it was lovely to see him chatting at joking with everyone. The home is beautifully
appointed with spacious rooms and spotlessly clean. I have marked the activities as good rather than excellent as they were restricted due to Covid-19. The staff made the best of it but it was a difficult time for staff, residents and visitors. Birthdays and Christmas were made extra special with thoughtful gifts and birthday tea and cake. My father's health condition declined whilst there and the home managed the changes and kept him safe. They took care of hairdressing, chiropody, arranged for in-home eye tests and liaised with the health care professionals. This meant my visits were focused on time with my father rather than organising things for him. I am so thankful for his time there.

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Review from M C (Respite Resident) assisted by family/friend published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very accomodating and cared about my needs. The menu was a little bit limited, but they made up meals that I wanted if they weren't on the menu. The salads were excellent. They also gave me tea and coffee making facilities, after checking I could use them safely.

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Review from Sarah F (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A real home from home and family feel. Nothing is too much for the staff and management. They keep me informed on any concerns or issues they may have in the care of my parent. Always made to feel welcome. My parent is so happy here.

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Review from P Y (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!
I really enjoy living at The Shelley.
Highly recommend the home to others.

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Review from Margaret H (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend The Shelley's.
Good food.
Friendly staff.

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Review from Raymund O (Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of The Shelley home has been acquired over several years residence. It is, for me, a very comfortable residence with very nice accommodation, a comfortable bed, nice furnishings everywhere, a well-maintained garden with plenty of room to entertain family and other visitors. The staff are
well trained and experienced, able to fully back the excellent conditions of living here. I would recommend this establishment and the staff unhesitatingly at any time.

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Review from Linda H (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is the most amazing place and the very best there is available - the staff are wonderful and extremely caring and kind at all times. We could not hope for a better place for my mum to spend her final years - the home as recently changed ownership which did come as a worrying shock however
there was no need to worry as the new owners seem to have settled in very well and are very attentive to the residents and indeed the family members keeping us informed whenever possible.
They are happy to try and do everything in their power to keep the residents happy in these very difficult times.

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Review from M W (Cousin of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin stayed for a couple of weeks respite just before Christmas. She was overwhelmed with kindness and compassion. Christmas decorations were second to none, like a stylish London Hotel.

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Review from Alice B (Relative of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great aunt visited The Shelley for respite care over the Christmas holidays and had a wonderful time. The activities manager made it such fun with his extensive range of activities and the care staff were so kind and caring that my great aunt cannot wait for her next visit in the summer. Cannot recommend
highly enough.

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Review from D W (Cousin of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley looks like an elegant 5-star boutique hotel. My cousin's room was very spacious and beautifully decorated. Food was delicious, you would not get better in a top restaurant. The atmosphere was relaxed and everyone friendly and welcoming. Staff were brilliant, helpful, polite and very caring.
The home was spotlessly clean. The activities staff were great, a lot to do every day and something for everyone.

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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for The Shelley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for The Shelley is calculated as follows: ( (154 Excellents x 5) + (2 Goods x 4) ) ÷ 156 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Shelley is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

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