The Shelley

54 Shelley Road, Worthing BN11 4BX
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Top 20 carehome certificate
10 104 Reviews
  • The Shelley, Worthing
The Shelley is a 32-bed residential care home set in the residential area of Worthing, 10 minute walk to the seafront. The home has been running for 18 years and the team are proud to have established a reputation as providing the very best in care, focusing on the little things that matter and that can truly make a difference to a resident's day.

The Shelley is a beautifully designed, warm and comfortable home offering daily and extensive activities and great food. Each member of the friendly, highly experienced team is committed to this culture, ensuring the residents are at the heart of everything they do. Whether you are looking for long or short term care, they provide the highest standards of care and support.

Facilities include spacious en-suite rooms, comfortable lounge and communal areas, great coffees, wheelchair-friendly gardens, Wi-Fi and a rich and varied menu of high-quality food.

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Care Provided by The Shelley

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Andrew Bown (Owner/Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for The Shelley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,700

  • Our fees are based on the needs of the person and the location, size and amenities in the room. If you would like more specific details on fees please reach out and contact us.
  • (these prices are only a guideline, please contact The Shelley to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Shelley visiting is based on government guidance. At present visiting is unrestricted with no appointment system. Friends & family do not need to LFT prior to visiting, nor wear a mask. If you are symptomatic of a cold/flu/COVID like systems would request you avoid visiting until you are feeling better.


  • Parking

  • Car Parking Available


The Shelley Reviews (104)

Total of 104, showing 41-60
10

The Shelley has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time The Shelley has 104 reviews.

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Review from Philippa C (Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel secure. Having vowed never to leave my home, I feel I have done the right thing. Where else could you find the kindness and competence shown by the united and happy staff? The generosity in providing extras like manicures, the efficiency of the laundry services and courtesy to visitors is special.
And then there was my birthday party - Wow!

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Review from R B (Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is great.

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Review from E H (Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at The Shelley. Best decision of my life.

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Review from B F (Respite Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at The Shelley care home for 3 weeks respite from 6th January to 27th January 2020. As you will see in the section below I really cannot criticise anything I have experienced. I have been treated at all times with dignity, care, courtesy, great kindness and understanding by all the staff.
I would be very prepared to advise anyone to choose The Shelley care home.

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Review from Vera V (Sister of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother stayed at The Shelley for four weeks following surgery. I was impressed with everything at The Shelley, from decor to activities. Staff were brilliant, they were very friendly, welcoming and nothing was too much trouble. The atmosphere was always very good and people active. I was often invited
to stay for meals which were all delicious. My brother's room was very nice, spacious and beautifully decorated.

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Review from Mary B (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father thoroughly enjoyed his three weeks respite at The Shelley. I visited almost every day and saw nothing but kindness and compassion from staff. Staff were very friendly and welcoming and put both me and my father at ease. Food was lovely, plentiful and with a lot of choice. Homemade cakes were
delicious. Activities were engaging, interesting and stimulating. Well done to all of you at The Shelley.

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Review from D C (Respite Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed here for one week after an operation.
The care staff and activities were all excellent. I would go back again if I had to. A wonderful first-class and home and thanks to all at the home for the help. It's first class.

Reply from Marlene Sanders, Manager at The Shelley

Thank you for your wonderful review.


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Review from J L (Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a really wonderful week here. I arrived on Monday 17th June feeling very fragile after an operation in hospital. I was made to feel very welcome and reassured right from the start. I have been given a lot of care and nurturance from every one of the staff.
I really appreciated the comfort
and quality of my room and of the whole house and I've enjoyed the activities that I've been along to during the week.
It's been very restful and uplifting to live in such a friendly and supportive environment and I am sure my recovery has been greatly helped by being here. I have felt stronger and stronger every day.
I've also enjoyed meeting the other residents and spending time with them at meal times and in the lounge.
I am deeply grateful to everyone who has made my stay such a happy and positive experience. I feel very lucky to have had the opportunity to spend the beginning of my convalescence here.

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Review from Julie B (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a short stay in The Shelley after an operation. She was made to feel very welcome. It is a beautiful home, the staff are brilliant. Everything about The Shelley is "Excellent". My mother joined in with the numerous activities, she enjoyed her stay immensely. Us as a family were made to
feel very welcome when we visited. Highly recommended.

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Review from Audrey B (Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

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Review from David B (Nephew of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was in full-time care at The Shelley from August 2018 March 2019, when, unfortunately, she went into hospital and was unable to return following a downturn in her health.
I have to say, the care and love she received at The Shelley was exemplary. The sense of wellbeing and happiness hits you
at the front door.
Aside from the very high standards of cleanliness, nutrition and comfort, I was particularly impressed by the activities and entertainment program, clearly designed to promote both the physical and mental well being of the residents.
The staff could not be more friendly and helpful both to the residents and to their relatives and visitors; a real welcoming home from Home.

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Review from Sally K (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is outstanding in every way. The staff from management to carers are exceptionally kind, caring and sensitive both to residents and their families. The home is always friendly and welcoming and has a lovely atmosphere. The surroundings are luxurious and always spotlessly clean. There
is always lots going on for the residents with varied entertainments and trips out. My mum has been so well looked after, always treated with love and respect - what more could you want.

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Review from Fiona M (Friend of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted to be able to recommend The Shelley to my neighbour and happily there was a place available, just when she needed care for respite. The staff cared for her in a very respectful manner, which included humour and suggestions when appropriate. I am grateful that 24-hour care helped my friend
through a vulnerable time.

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Review from D B (Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care staff, without exception, are always cheerful, helpful and courteous. All staff are very hard working but always greet residents with a smile and help for disabled.
Gentle exercise and entertainment provided every day, plus short trips in minibuses around town and countryside.

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Review from Peter M (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word that will be appropriate for The Shelley and staff - AMAZING.
The quality of care and accommodation is off the scale and nothing is left to chance. The Shelley is outstanding on every aspect from care to food to entertainment. It is like one big family for the residents and the
family of those residents - AMAZING.

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Review from Wendy C (Respite Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after, staff are very friendly and could not do enough for you. If needed will certainly come back.

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Review from Dom C (Son of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the staff here are amazing! Nothing is too much trouble you're so caring, professional and genuine. I am a trained nurse there is nowhere else I would put my parents as I would not trust Anyone. This home truly is outstanding worthy of their grading from the authorities! My parents love it
here we have two rooms so I can go on holiday and really relax. My parents love the staff and the surroundings and even more the food!!! X thanks again for an amazing stay .....

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Review from Daphne C (Respite Resident) assisted by family/friend published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently stayed at The Shelley for two weeks respite care while my daughter and son-in-law went away for a holiday.
I couldn't have been looked after better. The care I received was outstanding. The staff were very attentive to all my needs. My visitors were made to feel very welcome. I enjoyed joining
in with many of the activities provided and the meals were excellent. I most certainly will be returning to The Shelley next time my family are unable to care for me.

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Review from Christopher P (Respite Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for respite care after leaving hospital. I have been surprised by the very high standard of care. Nothing is too much trouble to them. All of the staff have been very kind and sympathetic.
The food has been excellent, each meal has been excellent. Well prepared, beautifully presented and
cooked to perfection. Very suited to older people.

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Review from M H (Friend of Resident) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is an amazing home, as soon as you are welcomed in you can’t help but notice the family friendly vibe.


Residents and staff alike always seem happy and smiling and you instantly feel at ease.


I really enjoy coming here, nothing seems too much trouble, you are made to feel so welcome

and part of it. Staff are so friendly, the house is grand yet homely and the activities on offer are excellent.


I for one would be very happy to live here.


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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for The Shelley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for The Shelley is calculated as follows: ( (154 Excellents x 5) + (2 Goods x 4) ) ÷ 156 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Shelley is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (16)

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