The Shelley

54 Shelley Road, Worthing BN11 4BX
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Top 20 carehome certificate
10 104 Reviews
  • The Shelley, Worthing
The Shelley is a 32-bed residential care home set in the residential area of Worthing, 10 minute walk to the seafront. The home has been running for 18 years and the team are proud to have established a reputation as providing the very best in care, focusing on the little things that matter and that can truly make a difference to a resident's day.

The Shelley is a beautifully designed, warm and comfortable home offering daily and extensive activities and great food. Each member of the friendly, highly experienced team is committed to this culture, ensuring the residents are at the heart of everything they do. Whether you are looking for long or short term care, they provide the highest standards of care and support.

Facilities include spacious en-suite rooms, comfortable lounge and communal areas, great coffees, wheelchair-friendly gardens, Wi-Fi and a rich and varied menu of high-quality food.

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Care Provided by The Shelley

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Andrew Bown (Owner/Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for The Shelley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,700

  • Our fees are based on the needs of the person and the location, size and amenities in the room. If you would like more specific details on fees please reach out and contact us.
  • (these prices are only a guideline, please contact The Shelley to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Shelley visiting is based on government guidance. At present visiting is unrestricted with no appointment system. Friends & family do not need to LFT prior to visiting, nor wear a mask. If you are symptomatic of a cold/flu/COVID like systems would request you avoid visiting until you are feeling better.


  • Parking

  • Car Parking Available


The Shelley Reviews (104)

Total of 104, showing 61-80
10

The Shelley has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time The Shelley has 104 reviews.

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Review from Ray F (Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay. Other residents told me that they too enjoyed their stay. The staff seemed to enjoy working there, what more is there to say. Excellent all round.

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Review from Matt G (Friend of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend has been a resident for several years now and I visit her usually twice a week. Having experienced other care homes (my fiancee works in the industry) 'The Shelley' most certainly ticks all the boxes. With the appearance of a traditional English 5 star hotel rather than a care home,
I always look forward to my visits. The staff are extremely warm and friendly and nothing is too much trouble. It's also quite obvious that they function extremely well together as a fully cohesive team under the excellent leadership of their very experienced manager. It's the little touches also that make such a difference such as 'Fudge' the home's pet cat, as well as the tasteful decor that makes it feel so homely (I'm convinced that the owner is really a frustrated interior designer at heart!). There are always homemade 'goodies' available to go with my coffee (thanks to the excellent kitchen staff) which is one of the reasons I'm not there on a daily basis (to save my waistline!). Personally, I'd move in tomorrow myself, but then, unfortunately, I'm only 53!

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Review from Margaret D (Resident) published on 6 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the three and a half years that I have been here, I have received nothing but kindness and attention. The rooms which are cleaned daily are warm and cosy and many enhanced with personal possessions. The food is varied and nutritious although perhaps not to every body's taste, tea.coffee and soft
drinks are available at all times. Visitors are welcome and offered refreshment. Help from the staff is immediately at hand for any eventuality. The varied entertainment outings and activities are phenomenal.
The qualified management are always ready to give medical and financial advice if needed.

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Review from James M (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were already aware of the excellence of The Shelley as my son in laws mother has been a resident there. Since my mother moved in we have been made even more aware of its qualities. The excellent results below show that we are delighted with the quality in all departments, especially the staff.

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Review from Honoria F (Partner of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is a most welcoming care home for all, whether residents, visitors or staff, everyone is welcome.
There is a very happy, caring atmosphere and all are encouraged to participate in the many activities. Suggestions are also very welcome.
An excellent safe, home from home.

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Review from Betty C (Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care here is "the tops". I am treated with love and respect and nothing is too much trouble. Always willing to go the extra mile.
The staff also respect and support one another and always ready and available to listen to me.
This is my home, with a capital "H".

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Review from Bevali A (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely amazing place with wonderful staff and excellent care.
Everyone is so helpful, from kitchen staff to owners.
Mum would happily come back.

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Review from Monica D (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support for my mother is excellent and I am so grateful to the staff for their kindness and professionalism.

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Review from Sarah W (Resident) assisted by family/friend published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home excellent. All support I have is at The Shelley.

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Review from Doreen B (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a fit and healthy 'eighty-four-year-old' who lives by herself and I felt it would be wonderful to have a weeks respite care where I would be fed, watered and perhaps pampered. I had an excellent time in The Shelley. My room was spacious, warm and comfortable. I chose to have my meals in the main
dining room and enjoyed chatting to other residents. The downstairs lounge was warm and comfortable and had daily entertainment, from musical recitals to interesting talks on numerous subjects. I had a wonderful week and left feeling rejuvenated. I hope to return later in the year.

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Review from Alison H (Relative of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is a fantastic home, meeting its residents individual and personal needs on a daily basis. The care they provide is outstanding.
As a close family friend, I was warmly welcomed. They always went over and above with the care they provided. Excelling in the end of life care they gave and
the support to the family.
I would not hesitate to recommend the home and the staff to anyone. I asked the home for this review as I feel they deserve the praise and credit for their outstanding care.

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Review from Adrian (Friend of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My in-laws have received the most fantastic Care here!!! Nothing is to much trouble for the staff. There is always something going on outings and activities. We use The Shelley regularly for respite and my mother in law did not want to come Home!!! I completely understand how they have the outstanding
grade. What a shame there's no higher accolade. They need one it's an amazing place. Thank you!

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Review from Julie P (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loves The Shelley - their staff is wonderful and the residents all so friendly. Food is consistently of a high standard and the entertainment remarkably good. At Christmas and other celebrations, no expense is spared to decorate and provide a lovely experience. I cannot recommend the home
highly enough. Everyone is treated as an individual and with the greatest respect.

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Review from A H (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into The Shelley in early 2017 my mother has been very happy making friends as she has not had the occasion to do for many years. The staff at The Shelley are very caring and the management are also much involved and available, the food and accommodation are excellent. Visiting is flexible
and you are made to feel very welcome. Mum is experiencing failing health but she is being well looked after. I cannot wish for a better place for my mother to be at this time and I thoroughly recommend this care home.

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Review from Bruce (Friend of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is a fantastic example of a well-run home.
It is beautifully appointed with tasteful furnishings and quality that really supports the high standard that the home achieves.
There is always well-trained staff on hand to assist whenever needed and that level of support from the owner, management
and staff is clearly evident.
The choice of food and quality is five star and I love the drinks machine that is available to all in the lounge, makes a fantastic coffee.
The home is kept spotless and I feel this really underpins the dignity of those that live in this beautiful home.

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Review from Tracey P (Friend of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit The Shelley on a regular basis and am always impressed by the polite, helpful staff. The home is always sparkling clean and the seasonal decorations are amazing. The coffee they serve is better than the High Street and I am always offered refreshments. Entertainment is daily and varied and I
often feel I am visiting a hotel, not a residential home. I would recommend The Shelley to anyone.

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Review from R C (Son of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After placing my mother in The Shelley for 8 months it is clear to see why The Shelley has an outstanding rating from the Care Quality Commission. The care my mother received was simply "Outstanding". All the staff were always so welcoming, always had the time to listen and support the resident and
the family in so many ways. I have no hesitation in recommending The Shelley to others.

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Review from Jane W (Daughter of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at The Shelley after a period of loneliness and deterioration at home.
The staff welcomed her and her family so warmly and she soon settled in. What could have been a bewildering and worrying time soon turned into happier times. The management and staff couldn't have been
more wonderful. The comfortable surroundings were pure luxury. The Shelley turned into a true home for my mother where she received excellent care, second to none. There is nothing I could criticise. She sadly dies at The Shelley with dignity and in comfort.

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Review from Diana S (Daughter of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Shelley for a number of years now and from day 1 she has been happy there. It is a home from home. There is a wide range of activities and entertainment provided. A special effort is made to celebrate festive occasions (their Christmas decorations are superb).


I cannot recommend

The Shelley highly enough (I hope to book a place in years to come!).

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Review from Richard W (Son of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rating 'Excellent' in all categories below is no exaggeration; it is hard to speak too highly of The Shelley Care home. Everything is aimed at "care" for the residents. The management is first class, the staff are wonderful. I cannot imagine a better place for my elderly mother to be.

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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for The Shelley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for The Shelley is calculated as follows: ( (154 Excellents x 5) + (2 Goods x 4) ) ÷ 156 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Shelley is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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