The Shelley

54 Shelley Road, Worthing BN11 4BX
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Top 20 carehome certificate
10 104 Reviews
The Shelley is a 32-bed residential care home set in the residential area of Worthing, 10 minute walk to the seafront. The home has been running for 18 years and the team are proud to have established a reputation as providing the very best in care, focusing on the little things that matter and that can truly make a difference to a resident's day.

The Shelley is a beautifully designed, warm and comfortable home offering daily and extensive activities and great food. Each member of the friendly, highly experienced team is committed to this culture, ensuring the residents are at the heart of everything they do. Whether you are looking for long or short term care, they provide the highest standards of care and support.

Facilities include spacious en-suite rooms, comfortable lounge and communal areas, great coffees, wheelchair-friendly gardens, Wi-Fi and a rich and varied menu of high-quality food.
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Care Provided by The Shelley

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Andrew Bown (Owner/Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for The Shelley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,700

  • Our fees are based on the needs of the person and the location, size and amenities in the room. If you would like more specific details on fees please reach out and contact us.
  • (these prices are only a guideline, please contact The Shelley to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Shelley visiting is based on government guidance. At present visiting is unrestricted with no appointment system. Friends & family do not need to LFT prior to visiting, nor wear a mask. If you are symptomatic of a cold/flu/COVID like systems would request you avoid visiting until you are feeling better.


  • Parking

  • Car Parking Available


The Shelley Reviews (104)

Total of 104, showing 81-100
10

The Shelley has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time The Shelley has 104 reviews.

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Review from Ruth M (Niece of Resident) published on 21 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot overstate the quality of care given to my Aunt from day one. I have visited many care homes and this is the best one that I have ever seen. It is lovely to see how happy my Aunt is here, there is genuine affection as well as excellent standards of care, by all staff.

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Review from Fiona H (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but wonderful praise for the Shelley. The staff are full of love for their residents, something that I'm not sure would happen in many such homes. My mother has been there for two and a half years now and she is, I honestly believe, much happier than when she was living at home by herself.
She feels loved, is surrounded by caring, funny, thoughtful people and is truly relaxed and content. The facilities at The Shelley are beautiful - everything is fresh and well tended. The entertainment is beyond compare - a constant stream of outings, musical events, local school children, pets and even a llama visit! My mother, never a foodie, has told me numerous times how good the food is - and they have a facebook page showing the residents and staff just loving life (and yes, the food looks amazing!). I could not be happier for my mother to be living there, and when the time comes, I might just book myself in!

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Review from David S (Son-in-law of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous where nothing is too much trouble, lots of entertainment always going on and the best Christmas decorations of Sussex. Very homely.

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Review from Carmel M (Resident) assisted by family/friend published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only stayed one week as needed to rest. Staff all very kind and all had enough time for a chat. Management very considerate and caring. Standards consistently high. Room spacious and light. Very clean. Felt very safe. Food very good.

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Review from John N (Resident) assisted by family/friend published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is a place where you never feel lonely because everyone, without hesitation, is so wonderfully kind. I am so happy that I moved here. I wouldn't want to be anywhere else.

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Review from M E (Grandson of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed at The Shelley and she really enjoyed it. The care and service were to such a high standard I wouldn't hesitate to bring her back.
She really enjoyed the entertainment and variety of meals that was cooked.

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Review from B L (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley gives me and my daughter a peace of mind. There is nothing for me to worry about. All the staff are kind and friendly. The food is wonderful. There is a lot of choice and lovely home made cakes every day. I could not have picked a better place.

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Review from Joan P (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful, food excellent and always something gong on - never a dull moment.

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Review from Joan W (Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All perfect

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Review from H C (Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a younger woman, I visited many care homes and I can honestly say that The Shelley is the best. Staff are always happy to help and nothing is too much trouble.

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Review from Mark B (Nephew of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home. My aunt was absolutely delighted with her stay and will be back again. I would happily recommend this home to anybody.

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Review from H C (Niece of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing else quite like it. From the moment you walk into The Shelley care home, you feel at home.
With smiley and welcoming staff offering a range of teas and coffees and the sound of live entertainment waving you in. The staff at The Shelley go above and beyond to ensure each and every resident receives
the love and care they need. The décor resembles a five-star hotel, the food is delicious and the constant entertainment is unmatched
A truly unrivalled care home that exceeds all expectations. It cannot be faulted.

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Review from L L (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience excellent.
Staff all helpful and kind.
Food excellent.
Plenty of activities.
Good garden, able to exercise my dogs.
All very clean and tidy.
Able to watch T.V of my choice.

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Review from M B (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in February this year for some respite. I always felt safe and the people who looked after me were very considerate of my needs and very kind. They were kind to everyone, not just me. I was very happy and felt able to talk to everyone. A wonderful place.

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Review from N W (Friend of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit The Shelley regularly after my great aunt stayed here a few years ago. It is the most wonderful place where staff are happy and helpful, always something going on and you can feel positive energy all around you. Senior staff are calm, competent and efficient. Care is provided in a compassionate
manner. Food is wonderful (I have stayed for a few lunches) Lots of choice and variety.
10 out of 10 for The Shelley.

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Review from E P (Resident) assisted by family/friend published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a beautiful home. Everyone, the staff and the residents are so friendly. The food is very good. The entertainment is exceptional. I always look forward to going there and would be very happy to live there if necessary.

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Review from Ron P (Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at The Shelley for four years now and have always found it excellent, but it is the last few weeks that really proved to me they are the best since my knee surgery last month, I have been showered with care and kindness second to none. Nothing is too much trouble for them, they all without
exception attend to me with kindness. I am very fortunate to have found The Shelley when I did.

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Review from Clare C (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for eight years and it has become my second home. The owner, manager, deputies and all of the staff treat me as a human being and care for me in a gentle and positive way. Nothing is too much trouble and I have all the independence I need. The security of living here is a massive relief
and I have no need to worry anymore. I am pampered respected and loved greatly by many. There is a constant buzz about the home, and laughter and love is everywhere. The food is of an extremely high standard with no shortage of anything, and superb choice at all times. the activities, entertainment, outings and daily happenings are in abundance. There is no need to be bored. My family live overseas but they don't have to worry about me now. I love living here and I am most fortunate to be able to do so.

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Review from P L (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a happy resident at The Shelley for 8 years now. The staff are wonderful, nothing is too much trouble for them. They are always willing to help and do their best for you as always. Christmas is very special here with everyone doing their best to make it a time to remember. I love the food
here, plentiful and always a lot of choice. I would not want to be anywhere else.

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Review from C A (Daughter of Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Shelley is a wonderful place, all the staff are so kind and caring. My father has enjoyed his stay and will be sad to leave all the wonderful staff to go to his new flat. They have been so attentive when he has been ill and know if he doesn't feel himself. The entertainment has been good, lots of
singing and outings. The 2 lady organisers are full of fun. The food is wonderful, my dad has put on a bit of weight but looks much healthier for it. My dad has said if he doesn't get on independently at his flat he will be back! Thank you for so much.

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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for The Shelley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for The Shelley is calculated as follows: ( (154 Excellents x 5) + (2 Goods x 4) ) ÷ 156 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Shelley is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

Top 20 Care Homes South East England 2025

Recipient: The Shelley

Date: Friday 31 Jan 2025 More details

Top 20 Small Care Home Groups 2025

Recipient: Place Farm House Residential Home Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Care Homes South East England 2024

Recipient: The Shelley

Date: Wednesday 31 Jan 2024 More details

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