Silver Court

Halsford Lane, East Grinstead RH19 1PD
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9.7 75 Reviews
  • Silver Court, East Grinstead
Silver Court in East Grinstead is situated close to the High Weald Area of Outstanding Natural Beauty. The home provides residential and dementia care for up to 42 residents in homely and comfortable single ensuite rooms. Silver Court continues to welcome new residents.

The care team works with customers and their loved ones to create detailed care plans which ensure each individual’s health and care needs are continually met. Dementia care is available and staff receives on-going training to ensure their approach always reflects best practice.

The staff works hard to get to know its customers, build relationships and ensure all aspects of the service provided are at the highest level.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Silver Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Abbie Partridge (Manager)
  • Admission Criteria
    • Please contact Silver Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silver Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,562
    • Self-Funded Residential Dementia Care from £1,562
    • RESPITE Self-Funded Residential Care from £1,562
    • RESPITE Self-Funded Residential Dementia Care from £1,562

  • Colleagues at Silver Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Silver Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Silver Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Silver Court Reviews (75)

Total of 75, showing 1-20
9.7

Silver Court has a Review Score of 9.7 (9.695) out of 10, based on 25 reviews in the last 2 years. Over all time Silver Court has 75 reviews.

Overall Experience

  • 57
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Date Published

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Review from J S (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was living here for a few years before she passed away. The care was second to none. They looked after her so well, she was able to continue to enjoy all the things she did before she became unwell, her music and mostly having fun. Thank you.

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Review from Valerie M (Niece of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle became a resident at Silver Court Care Home in February 2024, being 100 years old, always looked after himself, he adjusted quite quickly with the help of the staff. On November 7th his birthday now 101yrs. Silver Court made a room available for us as a family as some travelling long distance
to Celebrate his birthday. The family would like to express their appreciation for all the staff who made his birthday so special. They made sure we had everything we needed, decorated the room with banners and balloons, especially three showing 101. My Uncle has had much to say "It was better than his 100th". This is such a comfort knowing that my Uncle is safe and cared for.

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Review from Paula P (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in this home for a few years. The staff from day one showed great care and support for her and us, always a smile and names. I could always speak to someone if I wanted to.
The home is always very clean and cared for.
Mum has always been happy and well looked after clean and tidy,
a smile for all.

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Review from K F (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our family is currently incredibly disappointed with the continued failure of the care home to abide by the agreed care plan for our mother.
Staff repeatedly fail to fit hearing aids on a daily basis, leaving our mother struggling to hear.
Teeth are not cleaned and maintained on a daily basis.
A
doctor's appointment has been requested on multiple occasions, yet to be confirmed.
Her room often has an unpleasant smell.
Bins are frequently full of rubbish and dirty cups and dishes are left uncollected.
We are extremely concerned about the poor standards of communication from staff to management and the lack of feedback to the family.
Customer service standards and respectful conversion from staff to family are often questionable.
We expect things to improve.

Reply from Abbie Partridge, Home Manager at Silver Court

Thank you for your review. We take all feedback and concerns very seriously here at Silver Court. Our priority is ensuring we provide person centred care, safety, dignity and respect to all our residents, so I am very sorry to hear you feel this has not been delivered. Please can you contact me to discuss this further, as I want to ensure we can resolve any of your concerns and that you and your family and, most importantly, your mum, is satisfied with the care and feels happy and at home with us here at Silver Court. Thank you again for your feedback.


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Review from Andrea G (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Silver Court. She says the staff are very kind and she loves the food. She says we couldn't have chosen a better home for her! I have found the whole team to be very person-focused, ensuring resident's wishes are paramount. There is always a lot of laughter and you are always made
to feel very welcome when you arrive. Staff really know residents and are keen to keep you up to date with anecdotes and activities your loved one has been up to. When Mum has been unwell, the team has been quick to inform us of the situation and keep us up to date. I am so pleased we made the decision to bring Mum to Silver Court. From the moment she arrived, the team have gone out of their way to make her feel welcome and part of the family. I think we have been very lucky to find such an excellent home. Thank you, everybody, you are very much appreciated.

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Review from Tracy S (Son of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted into Silver Court in July this year. We were concerned about how she would settle as she is 94 years old with worsening dementia.
We needn't have worried because the staff went out of their way to make sure Mum felt safe and cared for. They also looked after us, the extended family
as the move affected us too.
The effort the staff go to to ensure Mum and the other residents get the best out of each day is phenomenal.
We receive regular newsletters of the activities laid on, of the arranged visitors they organise to the home to make sure their days are varied.
We were offered two choices of placement for Mum. The first home we viewed traumatised us so much that I shall never forget it. With trepidation, we drove towards Silver Court and immediately knew Mum would be okay there. We stopped worrying immediately.
Thank you to all the staff, be it carers, catering staff, domestic staff and administrators, gardeners and maintenance staff for giving Mum a happy, safe home.

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Review from Estelle H (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Silver Court highly enough. It is a real pleasure to be able to write this review, to reassure people considering placing loved ones here, that the team genuinely care about every single person, and goes out of its way every day, to make everyone smile and feel important.
My mum
recently went into hospital and when she returned, the team at Silver Court were there to welcome her back and worked day and night, to help her recover, both physically and emotionally. When I walk in each day, I am made to feel like I am part of the family, laughing with the team and sharing stories together with my mum. The team leaders and managers are outstanding. Always listen to feedback, always go out of their way to provide proactive updates on the care plan for my mum and nothing is ever too much trouble. Activities take place to provide music, singing, dancing, massage, exercise and wellbeing.
I can not thank everyone enough, from the heart. You are all incredible.

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Review from S P (Wife of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at Silver Court very welcoming and friendly, always helpful and ready to discuss any concerns. They are kind and caring towards the residents in their care and remain calm and professional despite some of the challenges they face. Their strength is in their ability to work as
a team, particularly evident at the recent summer fete. It was well-organised and well-attended by staff, residents and their families alike. I am also thankful for the support given to me in what are very difficult times.

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Review from A A (Friend of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always approachable and friendly. My friend always looks clean and looked after. I also feel I can approach the management if I need to.

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Review from Jackie B (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Silver Court from February 2023 up until March 2024. We loved it from the minute we arrived. It is bright and airy and all the staff are so kind and friendly. They were exceptionally sweet to my dad and looked after him so well. My sister and I never felt worried. They really
cared for him in his last few days and we will never forget the care they showed. I would not hesitate to recommend Silver Court for your loved one.

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Review from M M (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits are always welcomed with a friendly smile and greeted in a professional manner. There is an obvious warmth and respect that is shown by the carers for all the residents. Dad is treated well and has recently become involved in helping out with the gardening; encouraging him to be active and
getting fresh air while having a focus to help keep his mind active.

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Review from R B (Grandson of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff never greet you with their name on the units. The cleanliness of the unit kitchen is a worry. When staff take out cutlery for you and disinfect it before handing it to you and it is still not clean. Ongoing problem with clothes being thrown in bottom of wardrobe rather than hung up or folded and
put into drawers. Nan seems comfortable.

Reply from Abbie Partridge, Manager at Silver Court

Thank you for taking time to review Silver Court as we are pleased your Nan is settled living with us. High quality care for our residents is our priority at Silver Court. I have discussed the highlighted issues with my care and housekeeping team but would appreciate the opportunity to discuss this with you at a mutually convenient time, to ensure these matters are resolved to your satisfaction.


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Review from Denise C (Granddaughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was at silver court for 19 months. From start to finish staff were kind and supportive to her and the family. It was not an easy decision for any of us when it became clear that it was not safe for Nan to live alone any more. The transition period was not easy but staff were always able to reassure
us that things would get better and Nan would become more settled and they were right. The effort all staff make with the entertainment, summer fetes etc is amazing. The staff are patient and caring and knew how to get Nan smiling. They are like a family and welcome you with open arms. When Nan was poorly staff would even pop in to see her on their days off. From my experience, I would not hesitate to recommend Silver Court.

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Review from Raj K (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely, happy atmosphere. My mum loves the care staff, all of whom are very cheerful all of the time. They also take proactive care of my mum's needs, physically, emotionally and medically. If they detect any medical need, they contact the GP immediately. The staff are all very hardworking
and efficient. The care home is bright, cheery and feels spacious.

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Review from Beverly L (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Silver Court for just over a year and I can honestly say I am in awe of the manager and the team. The staff genuinely love my mum and although she is reluctant to leave her room, they always include her in everything, from crafts to Pat dog sessions, they will make sure to go to her
in her room. This August I had my first holiday for four years, I was able to go away safe in the knowledge that Mum was happy and she didn’t miss me at all! Events such as Christmas, the manager and the team always ensure the residents have fun and are all included. I have a lot of experience with care homes through my work and I know I am blessed that Mum is in their care. Mum always looks well cared for and the home doesn’t smell nasty like some do! At this point I would like to mention particular outstanding staff but I can’t as they are all amazing! In what has been the most difficult time of my life they have been there, not only for Mum but for me too, Thank you team Silver Court!

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Review from Catherine M (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Silver Court for just under a year and a half.
Thanks to the understanding, kindness and dedication of the staff, Mum is always bright and happy and Silver Court has become her new home.
Mum enjoys the varied activities at Silver Court. She loves the singing, dancing and
musical moments, as well as the outings. Straight away the staff homed in on Mum’s love of gardening and make sure she has plenty to do, such as planting etc, in the lovely surrounding gardens.
There is a real family atmosphere within Silver Court, which you can appreciate as soon as you arrive and mum is always treated with the greatest respect and affection. In fact, she always says how lovely everyone is. The communication between the staff and families is excellent and they are always on hand to resolve any queries we may have and set our minds at ease.
Knowing that Mum is happy and very well looked after is so important.
A big thank you to everyone at Silver Court!

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Review from N K (Granddaughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Silver Court Care home. The staff are always very friendly and attentive. My relative is very happy here, they regularly tell me how happy they are with Silver Court and how friendly the staff are and how much they care. The food seems to be great quality too.

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Review from Mark M (Son of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Silver Court now for nearly 2 years and I am extremely happy with the care and attention she gets. I could not ask for a better place for Mum to be. Unfortunately, I no longer live in the UK so don't often get a chance to visit but the times I have I can really sense how wonderful
all the carers and staff are. Mum is extremely happy there. I do call regularly and they are always very accommodating at organising a video call so I can stay connected with Mum.
Highly recommend.

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Review from A K (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Court Care Home has been fantastic at providing care for my relative. All staff have been professional, fully invested in their roles and take time to talk and really get to know their residents. The home really does feel like a 'home from home’ with residents able to be themselves and my relative
is extremely happy here.

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Review from Tony S (Nephew of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been with Silvercourt for almost four years now. Due to her medical condition, the transfer was challenging, and the Silver Court team supported this very professionally, helping my aunt and the family through the transfer.
Since then, the standard of care has been excellent. The level
of care for the residents is visible every time I or my relative visit. The communication is open, clear and timely. The standard of cleanliness is very high.
One measure is how often other relatives say how happy they are. In four years, I have not heard any relative complain about anything. I am sure there are day-to-day challenges, but the way the team handles them and strives for the highest standards is outstanding.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Silver Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Silver Court is calculated as follows: ( (232 Excellents x 5) + (41 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 295 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Residential Care (Large Organisation) Award

Recipient: Anchor

Date: Wednesday 13 Nov 2019 More details

Residential Care Provider of the Year

Recipient: Anchor

Date: Thursday 14 Jun 2018 More details

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Frequently Asked Questions about Silver Court

What types of Care is Silver Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silver Court provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Silver Court have?

There are 42 Single Rooms.

What are the Facilities & Services at Silver Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Silver Court to the centre of East Grinstead?

1.1 mile(s) as the crow flies, distance by road may be significantly further.