Silver Court

Halsford Lane, East Grinstead RH19 1PD
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9.7 75 Reviews
  • Silver Court, East Grinstead
Silver Court in East Grinstead is situated close to the High Weald Area of Outstanding Natural Beauty. The home provides residential and dementia care for up to 42 residents in homely and comfortable single ensuite rooms. Silver Court continues to welcome new residents.

The care team works with customers and their loved ones to create detailed care plans which ensure each individual’s health and care needs are continually met. Dementia care is available and staff receives on-going training to ensure their approach always reflects best practice.

The staff works hard to get to know its customers, build relationships and ensure all aspects of the service provided are at the highest level.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Silver Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Abbie Partridge (Manager)
  • Admission Criteria
    • Please contact Silver Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Silver Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,562
    • Self-Funded Residential Dementia Care from £1,562
    • RESPITE Self-Funded Residential Care from £1,562
    • RESPITE Self-Funded Residential Dementia Care from £1,562

  • Colleagues at Silver Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Silver Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Silver Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Silver Court Reviews (75)

Total of 75, showing 41-60
9.7

Silver Court has a Review Score of 9.7 (9.695) out of 10, based on 25 reviews in the last 2 years. Over all time Silver Court has 75 reviews.

Overall Experience

  • 57
  • 14
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Date Published

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Review from D F (Brother of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff; ensure good care for residents.

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Review from Elaine H (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way the staff take care of my mother. The home is updated regularly and kept clean. The food is a good standard with a varied choice of menu. During the pandemic, the staff have done everything possible to keep the residents safe and happy. The team appear to have a good relationship
with each other, which creates a relaxed and happy atmosphere, all positive vibes for the residents.

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Review from Margaret K (Sister of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has lived at Silver Court for almost 5-years and always appears content and settled in the calm, happy atmosphere of her surroundings. She has built a good relationship with all the carers and staff, many having held long careers at Silver Court, caring for their residents with the utmost
dignity and professionalism, but always with a spark of warm good humour.

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Review from L A (Daughter-in-law of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law moved in from December 2020, during a very sad time in our family and so many different changes to his life. The staff at Silver Court were able to help my father in law to cope and come to terms with everything. They are very professional in dealing with how to communicate with him
and aid his needs at all times. The team have very quickly sorted out a couple of medical issues and kept us informed along the way. The staff have also helped my father in law with encouragement to keep up his walking, especially in the lovely garden that he enjoys so much and looking forward to seeing it in all seasons. The home has done so very well with Cov-19 and have kept a very good activity time for all residents due to sadly lockdown and isolating moments that my father in law has had to go through after a medical trip to hospital. Newsletters are always sent out and pleased to say Cov-19 jabs have been done. I would recommend this home to anyone who has a family member like us.

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Review from Brian R (Friend of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend, a 93-year-old lady suffering from Vascular Dementia was admitted to Silver Court in mid-April this year. Not the best of times with the ongoing Covid19 situation. The staff welcomed her and are caring for her, having kept in touch with her by telephone she has told me how happy she is which
is excellent to hear.
All the staff I have dealt with have been very helpful and informed regarding my friend and my wife and I feel very pleased knowing that she is safe and well cared for.

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Review from Maria B (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support Mum received on arriving was amazing - the staff are wonderfully kind, and it was no trouble for them to stay with Mum to make sure she settled in well in her new home. My sisters and I are truly grateful for the amazing care you provide for our Mum, respectively treating mum as an individual
and always encouraging Mum to take part in the organised activities. The rooms and communal space are always kept clean and smell fresh. Silver Court is an exceptionally comfortable, warm, and homely home, with the most exceptional management and team members. The beautiful gardens are freely available during the day for Mum to take a walk. We cannot thank Silver Court enough for how they care for our Mum - constant communication and updates - just fantastic - thank you all so much!

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Review from Lynn B (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is 96, has a poor memory and spent months in hospital following a fall and several infections. It has been a delight and a huge relief in the last few months to see him so comfortably settled and cared for at Silver Court. Staff always keep me fully informed and, most important of all, are kind,
both to him and to me. In these difficult days, it is a real comfort to know that he is safe and content. I cannot comment on the home physically as, due to the covid situation, I have never been inside. Dad says it is “lovely”.

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Review from Simon H (Son of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these strange Covid times, it is good to see that my step-father is well looked after. Yes, there are always ways to improve things but I am really impressed with the care the staff provide. The management listens and reacts quickly to any concerns raised.

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Review from J S (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been exemplary. Against all the odds with this current government, which demonises care homes and care workers, the staff have kept their pride and dignity and cared for my mother in a respectful and wonderful way. They are incredible people and if there was any justice still in this country,
they would be on three times their salaries. My Mum has felt safe and happy at all times.

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Review from Robert B (Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into this home as I was finding things very hard to cope at home. Both of us came in on respite. My wife passed away in that time. I decided to stay and I am very happy here.

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Review from M K (Sister of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has resided at Silver Court for four years. Widowed in 1996, she had lived alone with no professional care support. My weekly visits have always found her in good spirits, calm and content in her surroundings. Her demeanour can only reflect the consistency and dedication of management, care
leaders and team at Silver Court, always on hand to immediately respond to my sisters needs with dignity and respect, readily answer, or seek answers, to any requests or queries we have and, at the same time, keeping all the residents happy and entertained in the most ingenious ways in a safe and happy environment. We have come to regard every team member at Silver Court as a true friend.

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Review from Deborah R (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Silver Court for two and a half years now and on moving in, was able to choose the home for herself, having looked at other homes. The immediate impression was one of a lovely fresh and clean smell, being welcomed by friendly staff and a light and airy home that is all on
the ground floor. Two and a half years later, that first impression hasn't changed and as a family, we feel reassured that Mum is being well cared for in a safe and comfortable environment. We particularly appreciate the strong and stable management of the home which has kept mum safe through the current difficult times.

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Review from Martin H (Stepson of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Silver Court provides a loving and safe environment for our stepfather. The staff try extremely hard to provide a stimulating environment for the residents, a place to live which can become considered 'home', not just a place to live.

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Review from S K (Wife of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm, caring staff, adhering to the rules and regulations regarding reporting falls to GP and telephoning 999. Food is excellent.

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Review from J B (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Silver Court for 8 years until she sadly passed away. The staff are very caring and always there for residents and their visitors. The home was always clean and welcoming. I would strongly recommend Silver Court.

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Review from Sandra P (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a friendly care home benefiting from being all on ground level. My mother was there for several years and enjoyed the well kept and easily accessible gardens.
The food was good, and the home was always clean and odour free. The staff, both carers and administration staff, were professional,
approachable and friendly.

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Review from P G (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Silver Court provided excellent care for my mother who had Dementia.
Mum often said how very kind the staff were to her.
The staff are consistently respectful and treat residents with dignity.
They are attentive, caring and sensitive and appropriately affectionate towards the residents.
The food
is good and the furniture and environment kept up to a high standard.
The staff go the extra mile and create lovely individualised events as well as general activities.
My mum lived in Silver Court for over three years and I would recommend it without hesitation.

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Review from Stephen J (Son-in-law of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident for over 3 years.
The care and attention she received were exemplary.
Staff and management are very careful and considerate and treat residents with friendliness and respect.
Housekeeping is excellent and the food is thoroughly appetising.
The general environment
is bright and homely, the secure gardens a bonus.
It was a joy to visit the home and become part of the extended family.

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Review from Philippa H (Daughter of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a recent letter we sent to Silver Court expressing our warm sentiments:


We just wanted to express our immense gratitude to you for the amazing care Silver Court has provided for my father and continues to offer.


Silver Court is an exceptionally comfortable, warm and homely community

with wonderfully kind and diligent staff. It is very well organized, the food is delicious and the gardens are quite beautiful. In spite of his advanced illness, my father is very happy at Silver Court, enjoying the many activities and loving attention he receives from his carers. We very much hope that he will be able to continue to stay with you as we know that you are providing exceptional care. Should any prospective clients/guests require a reference for Silver Court we would be happy to provide a very positive one at any time.


Thank you once again for being such a positive influence in our family's lives.


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Review from L T (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff. Personal touch.Open, friendly bright environment. Genuinely interested and concerned for the resident's welfare. Always the same staff on duty continuity of care. Good communication.

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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Silver Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Silver Court is calculated as follows: ( (232 Excellents x 5) + (41 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 295 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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