Summerlands

Summerhill Lane, Lindfield, Haywards Heath RH16 1RW
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10 79 Reviews
  • Summerlands, Haywards Heath
Summerlands is situated in pleasant surroundings, while being a short walk from village amenities, allowing residents to pursue an active and fulfilling lifestyle as much as they wish.

All rooms are decorated, fully furnished and en-suite. Residents are free to bring their own personal possessions – perhaps a favourite chair or even a bed, to make their room home from home. They may be as private as they wish or make use of the friendly atmosphere in the main lounge or dining areas.

Staff cover is provided thoughout the day and night and every effort is made to meet individual needs with respect, giving recognition to the right of privacy underpinned with security.

Wholesome food is prepared by the chefs, who take pride in providing a varied and well-prepared menu. Fresh, appetising meals form the basis of a balanced diet, catering for individual tastes, preferences and special diets, for example diabetics.

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Care Provided by Summerlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Summerlands Care Ltd
  • Person in charge
  • Lowela Alcazaren (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Summerlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400
  • (these prices are only a guideline, please contact Summerlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Summerlands Reviews (79)

Total of 79, showing 1-20
10

Summerlands has a Review Score of 10 (9.972) out of 10, based on 15 reviews in the last 2 years. Over all time Summerlands has 79 reviews.

Overall Experience

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Date Published

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Review from R F (Son of Resident) published on 27 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly excellent home. My mother has been a resident there for a few years and couldn't be happier. The care, the staff, and the overall service could not be better. I would recommend Summerlands to anyone considering care in later years. Very well done.

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Review from James M (Son-in-law of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Summerlands at the end of 2023 and we cannot speak highly enough of the care that she receives there. The staff work very hard to understand each of the residents, and what is important to them, and my mother-in-law often comments on how kind they are to her. Whenever I visit,
there is a happy and calm atmosphere and a sense of genuine friendship between the residents and staff. The food is wonderful. My mother-in-law looks forward to mealtimes and is now enjoying a much wider variety of food than she was before she moved to Summerlands. The gardens are beautiful - very interesting and well cared for - and my mother-in-law gets a lot of pleasure from relaxing by the pond. A great deal of thought is given to stimulating Summerlands' residents and making things fun for them, and there are daily activities for everyone to enjoy. Visitors to Summerlands are always given a very warm welcome and we feel lucky to be part of such a wonderful community.

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Review from M J (Son-in-law of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so lucky to have Summerlands two minutes away by car and ten on foot. If there are any better care homes to be found anywhere, I really don't know what more they could offer at every level and aspect.
It will soon be my mother-in-law's first anniversary at Summerlands. During that time, she
settled in and flourished. She arrived full of anxiety about how she would adapt and worryingly underweight from having become wholly overwhelmed coping at home.
The wonderful team at Summerlands and the fabulous ethos they have developed are fully to be commended for her transformation. Our inclusion in this process has brought us close to every member of the team.
I asked my mother-in-law just this week how she feels about Summerlands as the anniversary approaches. Her response was simply 'it really is so lovely here'.
Summerlands is truly exceptional in every way.

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Review from Graham H (Son of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is in the end stage of dementia and has been in the care of Summerlands since August 2017. Summerlands have been fantastic and have supported my Mum and our family through her sad dementia journey. I can't praise the professionalism and kindness of the staff enough. I can get on with my life
knowing that my Mum is very well cared for which helps me cope with my mum's illness.

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Review from Philippa K (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Summerlands in March and was our 1st choice of home. Mum struggled to cope at home despite a comprehensive care package and support from family and was very anxious and lonely.
Mum has thrived at Summerlands. She has a lovely room, and it feels like being in your own home. The staff are
proactive and forward-thinking. There's strong leadership, communication is good and everything is done to ensure mum/residents receive excellent support and care. Meals are excellent and feel social. There are daily activities am/pm and trips out. I enjoyed a quiz with Mum which was great fun. Just yesterday we enjoyed an event for families and residents celebrating each resident's uniqueness, and an hour of amazing music by an accomplished violinist who regularly visits. The staff worked incredibly hard and it was lovely for everyone to enjoy the event. Mum is making friends surrounded by lovely residents and excellent staff. It's all you could wish for your loved one.

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Review from Nicola J (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew the instant we viewed Summerlands that it was so exceptionally right for Mum who had become so anxious living on her own.
My Mum has had a completely new lease of life, the team managed her transition into care extremely well. Visiting relatives, friends and residents' relatives have commented
on how much more positive, happy and settled Mum has become. The home is so special on every level and it is beautifully managed and run. The staff and the atmosphere in the home are so positive, friendly and welcoming. We have a lovely rapport with everyone.
There are structured activities every day and the lovely grounds are second to none. The food is also exceptional.
The team all take great care in maintaining and improving their award-winning care, building their relationships with both residents and families creating an inclusive family feel to their care. Summerlands is truly exceptional on all levels which is a huge credit to its owner, management, caring and domestic staff.

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Review from Ian C (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Summerlands is a well-looked-after and run home set in beautiful well-maintained gardens which are accessible for all. Mum has a lovely light and bright room opening out onto the garden and it is always tidy and clean. She has made it her own with some pictures on the wall and some bits and pieces from
home. The staff were so welcoming to her ensuring she settled in quickly and had everything she needed to make the transition seamless. Mum has made several friends already. The home is modern, bright and well decorated and from my observation, continuously having modifications for the benefit of the residents and families. The food is delicious and very varied. The chef made a point of meeting Mum and asking what are her likes - she is really enjoying the varied home cooking provided. The care provided by the staff is excellent. Nothing is too much trouble. I love the fact I can pop in and always welcomed by the staff and they always have time if I want an update.

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Review from Mike C (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact until my mum became a resident at Summerlands we cannot fault the staff, the care, the food, the communication and the outstanding cleanliness of every area of the home. They should charge people to walk around the garden as it's stunning. Mum has not been so happy in a long time.

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Review from H B (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we walked into Summerlands, we knew that it was a place where Mum could be happy. It is a lovely environment, with beautiful gardens and a bright dining area overlooking the patio. Mum has a very light and comfortable room, which is always kept clean and fresh. The food is excellent - delicious
and varied -- and Mum always looks forward to her meals. The thing that really stands out about Summerlands, though, is that all of the staff take so much time to understand the residents, their past lives and what makes them who they are so that they can help them enjoy their lives as much as possible going forward. The staff also takes great care in keeping in touch with the families of new residents as they move into Summerlands. There is a lot of affection shown between residents and staff, and Summerlands always has a happy and relaxed atmosphere. After a few weeks, Mum thinks of Summerlands as her home and we are very grateful to everyone. Thank you!

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Review from Jane S (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we stepped into Summerlands we were incredibly impressed by the beautiful setting. The garden is stunning and a lovely place for residents to relax. Inside is equally delightful, well well-decorated with modern features. There is a very comfortable lounge where a wide range of activities
take place and the dining area is spacious, sunny and opens out onto an attractive terrace with comfortable garden furniture. The food is delicious and all cooked on the premises by a great chef.
But the best part of Summerlands is the superb care provided by its incredibly friendly, professional and nurturing staff. They take a close and caring interest in the health and welfare of all the residents - nothing is too much trouble for them. Summerlands has a close tie with the local GP surgery so that residents have a high-quality of medical care.
It is always a pleasure to visit Summerlands - uplifting for both residents and visitors alike.

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Review from C O (Daughter of Resident) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment in beautiful surroundings. The staff know the residents individually which is so important for supporting residents with age related decline and dementia. Plenty of activities are arranged and individuals are encouraged to join in. The gardens are fabulous, providing a safe
place for residents to enjoy time outside. All in a lovely care home.

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Review from J B (Daughter of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Summerlands at the end of 2022. We had visited lots of care homes and liked the smaller, friendly, home-like feeling it gave. The staff have all been very supportive, kind and caring. They are attentive to individual needs and medical requirements and keep in regular contact. Mum loves to
walk around the beautiful gardens and to sit outside and read. There are lots of activities to join in with, she particularly enjoys the 'keep fit class' and when the therapy dog comes to visit. Visitors are made to feel welcome and there are activities that family and friends can join in with during the year, for instance the recent tea party, and always a big event at Christmas. Sitting down to home-cooked food at a properly laid table makes eating enjoyable for the residents. Mum feels safe here and we are glad that she is able to have a place at Summerlands. We would not hesitate to recommend this home to other families and already have many times!

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Review from G S (Daughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Summerlands Care Home staff to be excellent, kind and cheerful, and caring to our mum. The home provides an absolutely amazing outdoor space and an easily accessed garden, which is a real highlight. Mum looks forward to the well prepared meals and teas. Imaginative and inclusive activities
are provided for those who wish to participate. The home is individually owned and small enough to have a family atmosphere, which the dedicated manager and care team encourage and skillfully manage. They deserve much thanks for all their efforts, thank you Summerlands!

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Review from Georgina B (Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our care staff look after us very well and when personal care is required, respect and dignity. The manager is very involved and backed by senior staff. I have a lovely little room, ensuite, with access to the beautiful garden, facilities are good, and cleaning is of a high standard. The food is excellent,
very varied and special dietary requirements catered for - I'm on a no-yeast one. I feel perfectly safe, with an electronically controlled gate and secure garden. I chose to come here as I already knew it from visiting my sister some years ago, and I am very glad that I did.

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Review from Bob C (Son of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father became a resident at Summerlands in December 2022, and he, I and my family have been highly impressed with both the care he has received and the professional, informative, caring interaction we have had with ‘all’ members of the Summerlands team.
We visited several care homes in
the area before he moved in, and whilst some others looked good, Summerlands stood out as the most impressive, and it has certainly lived up to our high expectations. From struggling in his own home, my father has flourished at Summerlands, where the level of care, interaction, cleanliness and all-around environment (not to mention the food, as he keeps telling me!) have been superb.
I have been impressed with all the staff at Summerlands, and this week, we had a review of how things have been going with one lady, who was excellent. My father had always said he would never go into a home, so I had been dreading it becoming a necessity, but I needn’t have worried as it’s been a perfect move for him.

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Review from Vivien S (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at Summerlands since November 2019. She has Alzheimer's disease, has been completely bedridden for the best part of two years now and requires everything done for her. The staff have worked very hard to keep her comfortable and pain-free, making sure she eats and drinks and they are
often popping into her room to have a chat, read her bible to her, watch something with her, do her nails or do any other suitable activity. Nothing is too much trouble for them. They have a great system for visiting and contacting residents. Mostly we can stay as long as we like when visiting now, but during Covid, they went to great lengths to keep everyone safe whilst still allowing visits.
The staff at Summerlands are truly interested in their residents and treat them as family. It is an extremely positive environment, and there is nowhere else we would rather our mum was.

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Review from Catherine F (Power of Attorney of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with my aunt's care at Summerlands since she moved from another home a year ago. The senior management sets high standards. I visit Summerlands two or three times a week and have always found the staff to be welcoming, my aunt looks properly dressed (and to her wishes), and her
room is clean and tidy. The staff got to know my aunt quickly and are responsive to her needs and personality - for example, they were very patient in helping her to join in activities (which is a strength), to go to the hairdresser and to accept help with bathing (more difficult than they sound!). When medical needs have arisen, they have been identified and dealt with swiftly. It's true that you cannot visit Summerlands without being bowled over by the garden and the fold-back doors from the dining room that opens onto the garden in summer, but it is really the people who make the place.

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Review from Elizabeth C (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather became a resident at the home 18 months ago (2021), having suffered a stroke which greatly reduced his mobility. His dementia after the stroke worsened, so it was a difficult decision made to find a residential home. We knew of Summerlands as a friend's father was a resident, and we had
heard very good reports. We were shown around the home by the manager, who was very helpful in answering all our questions and showed us a room that was available. The transition from hospital to Summerlands was handled with sensitivity, and the staff were excellent at keeping us informed of his adjustment to the new situation. Our visits are easier now the Covid situation has improved, and we often take in our little dog.
The gardens and patio area are fabulous, with plenty of benches and comfy garden furniture, which make a summer visit special sitting outside.
The activities are excellent, ranging from decorating cupcakes, quizzes, treasure hunts, singing, bowls and more.

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Review from Tracy P (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Summerlands highly enough. Mum first arrived in a stressed and confused state due to her dementia. Their professional and caring approach soon calmed her anxieties. She now enjoys living in a safe, calm and relaxing environment, in particular, she loves to walk in the beautiful gardens
and sit by the pond. We are made very welcome when we visit by all members of staff, who are always friendly and helpful. The facilities are excellent, always clean and tidy - it has a warm, homely feel about it. We can relax knowing she is now receiving the best possible care at Summerlands.

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Review from Alan B (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother became a resident at Summerlands during April 2022, she has received the most impeccable care. The staff are always friendly and give me updates as to my mother's well-being. The home and gardens are of an exemplary standard.
I have seen the food offered, and I have no problems at all
with the standard of cuisine offered.
Even though Covid-19 has become not so much as intense as it was, the protocols asked of visitors are such that this home does not want Covid-19 to affect their residents, which is a small price to pay to keep my mother safe.
Overall, Summerlands is 5-plus stars.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Summerlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Summerlands is calculated as follows: ( (175 Excellents x 5) + (5 Goods x 4) ) ÷ 180 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Summerlands is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Frequently Asked Questions about Summerlands

What types of Care is Summerlands registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Summerlands provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Summerlands have?

There are 30 Single Rooms.

What are the Facilities & Services at Summerlands?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Summerlands to the centre of Haywards Heath?

0.8 mile(s) as the crow flies, distance by road may be significantly further.