Summerlands

Summerhill Lane, Lindfield, Haywards Heath RH16 1RW
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10 79 Reviews
  • Summerlands, Haywards Heath
Summerlands is situated in pleasant surroundings, while being a short walk from village amenities, allowing residents to pursue an active and fulfilling lifestyle as much as they wish.

All rooms are decorated, fully furnished and en-suite. Residents are free to bring their own personal possessions – perhaps a favourite chair or even a bed, to make their room home from home. They may be as private as they wish or make use of the friendly atmosphere in the main lounge or dining areas.

Staff cover is provided thoughout the day and night and every effort is made to meet individual needs with respect, giving recognition to the right of privacy underpinned with security.

Wholesome food is prepared by the chefs, who take pride in providing a varied and well-prepared menu. Fresh, appetising meals form the basis of a balanced diet, catering for individual tastes, preferences and special diets, for example diabetics.

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Care Provided by Summerlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Summerlands Care Ltd
  • Person in charge
  • Lowela Alcazaren (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Summerlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400
  • (these prices are only a guideline, please contact Summerlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Summerlands Reviews (79)

Total of 79, showing 21-40
10

Summerlands has a Review Score of 10 (9.972) out of 10, based on 15 reviews in the last 2 years. Over all time Summerlands has 79 reviews.

Overall Experience

  • 74
  • 5
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Date Published

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Review from Catherine T (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Mother and Father were residents at Summerlands. They both received the very best care that we could have asked for at what became very difficult times for them both. The staff genuinely cared for them and our family. Giving us support as well as them. I cannot fault the level of care, dedication
and professionalism at a very challenging time.

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Review from Peter H (Nephew of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the ongoing care that Summerlands provide. We love the garden. The staff are always helpful and caring to my aunt. We trust Summerlands will carry on doing a good job. Well done!

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Review from Sheila S (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The second that I walked through the door at Summerlands, I knew that it would be ideal for my mum. It is a very welcoming 'home', and there is a sense of life being lived in a happy, vibrant and caring environment. The gardens at Summerlands are beautiful, easily accessible, and there to be enjoyed
by everyone. They are also useful as a talking point during visits. There are activities most days, which my mother enjoys: she had been content with her own company in the past, but the Summerlands staff encouraged her from day one to join in, and this has been wonderful to witness. It is obvious that each and every member of the team are genuine in their care for their residents, and I have every confidence in them to look after my mum in a dignified and respectful manner. My mum has only been at Summerlands for a few months, but I know that she is surrounded by those who truly carem and there is nowhere else that I would rather she be. Thank you.

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Review from Barbara J (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Summerlands in Nov 2019 and although she approved of her room, the beautiful dining area, lounge and gardens, she was reluctant to join in with activities. She was content to sit and watch her TV and read her magazine. The super friendly staff had to come up with other ideas to get
Mum to socialise. Activities would quite often come to her! Be it a relaxing nail painting session, looking at a magazine with a carer, or just simply watching TV with a friendly person (carer) sitting alongside. Gradually, Mum came out of her shell and was gently persuaded to come down to the lounge to listen to music, or join in playing skittles! Summerlands staff are excellent at evaluating residents needs - knowing when to encourage conversation and when to leave them in peace. Mum overcame her reluctance to engage and would tell me all about the ‘lovely, kind staff’ who always had a laugh and a friendly word with her. What more could you ask for? An excellent home and beautiful gardens.

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Review from Mike B (Son of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Summerlands made a colossal impact on my father's life and our family. Having the peace of mind, knowing that Dad was in such a caring and loving environment in the twilight of his life, made all the difference. You cannot put into words how comforting it is to know that your loved one is being given
the best possible quality of life.
The home is in a beautiful setting, with the most fantastic, well-maintained gardens. The rooms are first-rate, and all the staff from the top to the bottom are hardworking and caring. Particular mention should go to the kitchen for the consistently high quality of their food and to the ‘entertainment’ staff who work tirelessly to keep the residents happy and occupied.
Towards the end of his life, Dad was treated with the utmost care and dignity. Nothing was too much trouble, and the high-quality care lasted right to the end. And when that finally came, the staff were so kind and understanding.
I would have no trouble recommending them to anybody.

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Review from Amanda P (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Summerlands has provided first-class care for my mum for more than 2-years. I was so impressed by the way they handled the whole Covid situation. Not one person died from Covid in the hardest time ever. And this was because the manager and her team were always ahead of the Government with their policies
for safety in the care setting. They were all amazing.
They have continued to show such love, care and compassion for my mum - that in the last six months, even though she has Alzheimer's and almost died - she has not only recovered but has improved her health. Her speech, her use of muscles, her appetite - all of this because of the first-class care and love she receives. I want to mention one other lady here too, who is amazing.
I will be forever grateful that the last chapter of my mum's life has brought her such contentment and dignity - even though she is bed-ridden and has to have everything done for her - I don't think she ever struggles because they are all so kind to her.

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Review from J L (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a big decision for us to find care for our mother as she has always been very independent. The staff, however, made the transition easier with their friendliness, professionalism and helpfulness not only to Mum but to the family as well. The staff treat the residents with great care and show
much kindness towards them.
Mum enjoys sitting in the garden, which is immaculately kept and has a sunny room overlooking the garden, which she loves.
I would highly recommend Summerlands as a care home.

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Review from Paul H (Son of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is really fantastic, everyone is very friendly and professional. The way Covid was managed was exceptional with the resident's welfare always being paramount. The home has an excellent, family orientated culture, and the staff are kind, caring and welcoming. There are always lots of activities
for the residents to join in with and have fun. Mum has been in Summerlands for five years now, and her care throughout has been of the highest standard. Well done, and thank you to the Summerlands team.

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Review from Chris A (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Summerlands since August 2021. We have, therefore, only experienced life under Covid restrictions. But from the very beginning, the staff did their very best to make sure Mum settled in, making her feel welcome, and obviously cared about her wellbeing. The staff were equally helpful
towards us, they were always friendly and reassuring whenever a problem arose. Life must have been difficult for the staff at times during Covid, but it must be a major achievement that they have managed to keep the residents safe. Some aspects of life have been difficult to assess, but we do know there were activities going on, which we couldn't see, (though at times we could hear music and singing)! We did, however, see at Christmas what the staff organised for both residents and their families, another major achievement.
It had been a difficult decision to move Mum into a care home, but sitting in the lovely gardens with Mum last Autumn, we knew we had made the right choice.

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Review from Carole D (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Summerlands since August 2021, so the restrictions in place since then have made it a little difficult to rate some of the review sections, such as 'activities'. We are aware of various activities going on in the lounge as we walk by, and those in which the relatives have been included,
such as 'Santa's Grotto' and the Zoom Christmas Concert, have been excellent. A great deal of effort has been made, especially at times of staff shortages to keep the residents safe and protected throughout the pandemic. As Mum has dementia, it is sometimes difficult to assess how much she is aware of her surroundings, but when we take her into the gardens, she clearly enjoys how beautiful and peaceful they are. We are very happy overall with the care provided for Mum - the staff always show patience and understanding and treat her with respect. I would happily recommend Summerlands to anyone seeking a care home in this area.

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Review from Carolyn B (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered the home in July 2021. She has settled in very well and is very complimentary about her care and the staff at the home. From my perspective, I am very pleased with the choice that I made, having looked at a number of homes in the area, as a first-timer. The staff are always very approachable
and helpful, and the grounds and gardens make for a very pleasant environment. The home worked very hard during the pandemic to make sure all residents and staff were safe and entertained as much as possible. As far as I’m concerned, it is the best in the area.
My mother has enjoyed being taken out on local outings and has appreciated (most of) the activities. Thank you to everyone involved in Mum's care.

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Review from S C (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Summerlands for nearly a year. At first, she found it difficult to settle down, but the staff went out of their way to make her feel welcome. She is now happy and content and regards Summerlands as her home.

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Review from Stuart B (Son of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we knew my mum was going to move down from Hertfordshire to be near us in Sussex, we looked at a number of care homes in the area. To us, Summerlands stood head and shoulders above the rest. Our initial impressions were confirmed when Mum moved in. The staff are highly professional yet very friendly,
flexible and helpful. Each one really seems to care about the residents, always seeming to have time for them and treating them with kindness and respect. I was always impressed by Summerlands' pleasant, welcoming atmosphere when I visited Mum. She had a nice, sunny room and really enjoyed sitting in the gardens, which are kept in immaculate condition. Sadly Mum died recently aged 92, but Summerlands was all I could have ever wanted from a care home for her, and I would heartily recommend it to anyone looking for a real 'home from home' for their elderly parent or relative.

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Review from Janet H (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, personally run care home, providing a safe and supportive home for my mum. Lovely, flexible and accommodating staff, high standards and they have done a magnificent job throughout the pandemic keeping Mum and all the residents and staff safe. Thank you.

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Review from Keith O (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was extremely well cared for at Summerlands Care Home during her time there. She felt safe, was well respected and was treated with dignity. She was able to maintain her privacy and felt that staff were personally interested in caring for all her needs. At the home, there were many lovely residents
and she was able to make some special friends. The gardens are fabulous and had a very positive therapeutic effect on Mother. The food was excellently prepared on-site by a very experienced chef. I highly recommend this wonderful 'Home' to everyone.

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Review from I H (Resident) assisted by family/friend published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staying at Summerlands is like being in a luxury hotel. The food is fantastic. The garden is great and attractive. Staff, including the cleaner and activity coordinator, are very helpful. I really love being in here.

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Review from H M (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my sister and I have been impressed with the level of care provided at Summerlands for our 95-years old mother. She has been a resident since May 2019 and has considerable communication difficulties, and various medical conditions. She has been treated with kindness and respect throughout, and
it is obvious that the welfare of residents is top-priority at the home. She has mostly enjoyed good health, and we are kept informed about any changes or decisions required. I have scored "good" for food and drink and for activities, as we can't answer for her - some things may not be her taste. With regards to covid-19, the team has been assiduous in keeping her in good health and increased efforts to get her to socialise, which has been a problem.
A named member of staff responsible for her individual needs would be beneficial, but we absolutely understand that this is not currently possible. There are also some message have not been communicated immediately between staff, but never for significant issues.
I must stress that our considerable confidence in and admiration for the whole team has been strengthened by their response to the current crisis.

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Review from L H (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and comfortable living at Summerlands. They have done a really good job right through this covid problem, all well. They have a lovely garden for the residents to spend time outside, which is a bonus during this long lockdown we have had.

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Review from L A (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Summerlands is the best care home in our area. The way they handled the Covid19 situation was so good and needless to say, they didn't have one case. They put on extra activities for the residents and got everyone through.
We kept in touch by phone and letters, and the staff were so reassuring.
My mum has dementia and could not understand why we could not see her. They reassured and comforted at all times.

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Review from M W (Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Summerlands. I love the freedom to go out and have a cup of tea in local shops. I am in love with our garden. We have friendly and approachable management and staff. We have a qualified chef who is really good. I am glad to be part of this family.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Summerlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Summerlands is calculated as follows: ( (175 Excellents x 5) + (5 Goods x 4) ) ÷ 180 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Summerlands is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

For Outstanding Services to Social Care

Recipient: Summerlands

Date: Thursday 20 Feb 2025 More details

The Great British Care Awards South East

Recipient: Summerlands

Date: Saturday 09 Nov 2019 More details

The Care Employer Award 2017

Recipient: Summerlands

Date: Tuesday 10 Oct 2017 More details

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