Summerlands

Summerhill Lane, Lindfield, Haywards Heath RH16 1RW
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10 79 Reviews
  • Summerlands, Haywards Heath
Summerlands is situated in pleasant surroundings, while being a short walk from village amenities, allowing residents to pursue an active and fulfilling lifestyle as much as they wish.

All rooms are decorated, fully furnished and en-suite. Residents are free to bring their own personal possessions – perhaps a favourite chair or even a bed, to make their room home from home. They may be as private as they wish or make use of the friendly atmosphere in the main lounge or dining areas.

Staff cover is provided thoughout the day and night and every effort is made to meet individual needs with respect, giving recognition to the right of privacy underpinned with security.

Wholesome food is prepared by the chefs, who take pride in providing a varied and well-prepared menu. Fresh, appetising meals form the basis of a balanced diet, catering for individual tastes, preferences and special diets, for example diabetics.

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Care Provided by Summerlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Summerlands Care Ltd
  • Person in charge
  • Lowela Alcazaren (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Summerlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400
  • (these prices are only a guideline, please contact Summerlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Summerlands Reviews (79)

Total of 79, showing 61-79
10

Summerlands has a Review Score of 10 (9.972) out of 10, based on 15 reviews in the last 2 years. Over all time Summerlands has 79 reviews.

Overall Experience

  • 74
  • 5
  • 0
  • 0
  • 0

Date Published

79
5
8
15
64

Review from Marian D (Daughter of Resident) published on 8 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum liked Summerlands straightaway and we agreed. We now know that she is safe, well cared for and in excellent hands. The staff are welcoming, understanding, show kindness and compassion, and are very approachable. There is a relaxed atmosphere about the place and plenty of laughter amongst staff and
residents. It is obvious that the happiness and wellbeing of residents is important to all that work there. They care about individual needs and take the time to get to know residents who are new. I liked the fact that the owner is a visible part of the team and available to discuss things with. The menus are varied and good quality which Mum really appreciates. The various activities available cater for everyone and are optional. The gardens and pond area are lovely and weather permitting Mum likes enjoying them. Everyone is respectful to residents and very professional in their work which includes communicating with family members when necessary. Thank you Summerlands, keep up the good work.

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Review from John L (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, caring dedicated staff. My mother has been in Summerlands about a year, she is 96 and is in an environment where the family no longer worry whether she is safe as was the case when she lived on her own. She looks (and acts) 10 years younger!

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Review from Janet (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel extremely lucky that we found Summerlands when seeking a care home for my mother. It is welcoming, comfortable, clean, well-run and all staff are very caring. The gardens are lovely and there are lots of activities for residents. Elderly folk can be hard to please but nothing has been too much
trouble to make my mothers settling in process a happy one.

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Review from Patricia A (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I am happy with mums overall care and are very happy with the daily activities that take place and keep her focused. Mum decided to stay long term very quickly and appreciates the company, facilities, activities and food.

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Review from Margaret (Daughter of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Summerlands for exactly a year. In this time staff were excellent, so caring and nothing was too much trouble for them. The room mum had was always clean and the staff so helpful. Mum died unexpectedly in her sleep on Easter Day night. The staff who cared for her that night were brilliant
and we as a family (I have 3 siblings) are so grateful to them. She received wonderful care during the year and staff even visited her when she had a spell in hospital. The managers are excellent and always so helpful. We will miss going to the home and I would thoroughly recommend anyone going there.

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Review from David E (Son of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother into Summerlands just before Christmas 2015 and have been so impressed with every aspect ever since. Despite my mother's high standards on everything she is very happy at Summerlands and tells me it feels just like being in a luxury hotel.


Every aspect of the bed/sitting room

my mother occupies was totally re-fitted and redecorated before my mother moved in, including the entire en-suite shower room, and to a very high standard and yet my mother has been encouraged to have personal touches added to make the room feel 'more like home', including shelves for her photos and pictures on the walls (the work done by the home's maintenance staff at no extra cost).


The owner is always available and does everything in her power to make all her guests (residents) to look on Summerlands as their own home.


I cannot fault any aspect of the home.


We feel extremely fortunate to have found this care home for my mother and I know my father would have been very impressed.


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Review from Jenny (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking around the area with my siblings at about 10 homes, we were instantly drawn to this lovely, warm, clean, happy 'home'. 'Home' is the word the conjures up the ethos of this place.

The staff are exceptional, they all go over and above the average, each resident is treated as an individual,
there is always something going on activity wise, for those who want it.
The care my mother receives is exceptional. I would be very happy to end my days in this lovely care home, and am so relieved that my mother is in the best place.

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Review from Sally B (Daughter of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I reviewed the care home options in Haywards Heath and chose Summerlands and continue to be happy with the care facilities. My mother is happy and eating better, a balanced diet, enjoys company, spends her days in the day room taking part in the varied social activities. The home is run
and managed by caring people, mums room was refurbished before she moved in on 26/10/15. The home is continually being refurbished and a new kitchen is being built to provide a better choice of meals and I believe a new dining room. Social activities excellent including chair exercises, art, flower arranging. A pantomime was held before Christmas, mum took part and sang and family were invited. Outings arranged for residents and care support.

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Review from M S (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother from her home to Summerlands just prior to Christmas. She has been made so welcome as we are whenever we visit. All staff are pleasant, caring and welcoming. The home is clean, meals are excellent and nothing appears to be too much trouble. I would highly recommend Summerlands to
anyone looking for a caring environment which feels more like home than an institution.

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Review from Mandy (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just increased her visits to three days a week and this has made a massive difference to her mutual well being. She loves to come to Summerlands and really looks forward to being with other residents and staff and always enjoys the activities and lunch. I would not hesitate to recommend them
as I feel mum is completely safe and well cared for. The staff go that extra mile to keep an eye on her especially when I am away. I am very confident with the care mum receives whilst with them.

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Review from C P (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Summerlands is very friendly place where each person receives the best care. They arrange lots of activities to keep minds and bodies working to the capabilities of the individual. Whenever we visit they always have a a smile and time to talk yo you if you have a problem.

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Review from Michael D (Son of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been given extra care during a difficult few months. All the staff and the owners of the home have been fantastic. I know she is safe and in very good hands at Summerlands.

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Review from Alison S (Daughter of Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Summerlands in March 2015, within six weeks she no longer had her home, health or independence, at 91 very hard. All the staff at Summerfield treated her with care, respect and warmth. They took time to listen to her concerns and also to the family. When mum had urgent medical
problem and needed to go into hospital they were very prompt. The staff visited her in hospital, and welcomed her home again. The food is excellent and the external facilities such podiatry, hairdresser well organised. All done with a smile.

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Review from Gloria A (Daughter of Resident) published on 8 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, clean, and they keep me informed about my mother, also she is very happy there. The staff also are very helpful.

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Review from Carol G (Daughter of Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Summerland for almost a year now and she was made to feel at home straightaway. The management and staff are very helpful and friendly. If you have any concerns they are always willing to help. There have been many events through the year which have been fun and all the family
are welcome.

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Review from Trevor W (Son of Resident) published on 5 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in after a deliberation on the 27/8/15. Until this date, mum lived in a detached bungalow in a picturesque village, on the edge of the Cotswold's. It was therefore a massive change for her. The staff from the owners to managers and carers have been excellent from day 1 and mum has settled
in really well. She was worried about the food, which has proved not be a problem as she is eating really well and enjoying the variety. She has joined in a few of the activities including art classes and bingo which she has enjoyed. So far, everything is positive and it has been a real weight off our minds knowing mum is safe, being looked after well and happy.

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Review from Lorraine B (Daughter of Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Summerlands is fantastic. It is a caring and understanding facility with ample stimulation and activities. It is obvious to me that the staff have had proper dementia training and are lovely people too. My mum especially loves the food and they go out of their way to accommodate her individual tastes.
Wonderful. Thank you.

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Review from Christine M (Daughter of Resident) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Summerlands in March 2015, and she has settled very well. The staff are always kind, caring and friendly. They all wish to make residents feel catered and well cared for. The rooms are always clean and the food is excellent (all home cooked). It is not a grand care home but there
is always a warm, welcoming atmosphere, and residents are very well cared for. Families and friends are welcome to visit, and take residents out. All in all, in my view, it is a truly wonderful care home.

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Review from Joanna T (Daughter of Resident) published on 22 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to stay at Summerlands for 10 weeks while his wife was taken into hospital following a serious accident. He settled very quickly thanks to the kindness and patience of the wonderful staff. They gave him lots of reassurance which he needed due to his early dementia and the stress he was
under. They were also very supportive to us a family. We visited every day and were always made very welcome. My father enjoyed the company of all the staff and other residents. There were activities every day. The staff even put the TV on in the lounge when they knew there was football on! My father particularly enjoyed the freedom of walking round the beautiful gardens. I would not hesitate to recommend Summerlands to anyone - it really feels like home. Every single member of staff (including kitchen and garden staff) were amazing!

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Summerlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Summerlands is calculated as follows: ( (175 Excellents x 5) + (5 Goods x 4) ) ÷ 180 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Summerlands is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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