As visitors to the home, we were very impressed by the warmth and hospitality shown
Penny J (Daughter of Resident)
The staff are wonderful and that ultimately is what makes a house a really happy home.
Barbara R (Daughter of Resident)
Excellent care, cannot speak highly enough of the Sussex Grange team
A M (Daughter of Resident)
All room rates are quoted subject to a needs assessment (free of charge).
Room rates start from £1180 and are dependant on room size, location and facilities.
Visitors welcome to Sussex Grange and there is no need to book, however, it is often useful for the home to be aware of the time and day of a visit to enable them to help support those they care for. Quite often the residents like to ensure a visit does not impact any routine they have around meal times or communal activities they may be taking part in.
The home will continue to follow government Covid-19 guidance in relation to visiting for the safety of residents, team members and visitors.
Please park in the car park if possible. If not, then visitors free to park anywhere safely along the road, however, the home does ask that visitors take care not to obstruct any of the neighbouring driveways.
Sussex Grange Residential Care Home has a Review Score of 9.8 (9.818) out of 10, based on 13 reviews in the last 2 years. Over all time Sussex Grange Residential Care Home has 26 reviews.
Review from Ian G (Son of Resident) published on 1 August 2017
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara R (Daughter of Resident) published on 31 January 2017
Submitted via Website •
Report
Reply from Tom Jameson, Proprietor at Sussex Grange Residential Care Home
Thank you for your review Barbara - it was a real pleasure to have your mother living with us at Sussex Grange. She was clearly much loved and respected by her family, and these feelings were shared by us too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penny J (Daughter of Resident) published on 17 March 2016
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Katherine B (Daughter of Resident) published on 15 October 2015
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Melita M (Daughter of Resident) assisted by family/friend published on 24 September 2015
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith M (Son of Resident) published on 10 September 2015
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.818) out of 10 for Sussex Grange Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.818 for Sussex Grange Residential Care Home is calculated as follows: ( (126 Excellents x 5) + (28 Goods x 4) ) ÷ 154 Ratings = 4.818
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sussex Grange Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Aug 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manger
Joined: 2020
Kellie brings over two decades of extensive experience in various care settings. Starting as a care assistant, she progressed through lead, senior, and deputy roles to management positions. She fosters a culture of excellence, ensuring her team feels supported to deliver quality care. Warm and detail-oriented, Kellie quickly became cherished by residents, staff, and families at Sussex Grange. Her dedication and outstanding care have earned her recognition in the media for remarkable health advancements and unwavering perseverance throughout her career.
Job Title: Deputy Manager
Joined: 2024
Kerry has a clear passion for providing the best support and guidance for our team, and the best care possible for our residents. She has a proven record of management qualities in care and works closely with Kellie to manage all aspects of the care home.
Job Title: Operations Director
Joined: 2018
Sophie has worked in the care industry for 25 years supporting a varied group of care users; she firmly believes in delivering the care you would expect for yourself, or a loved one. As a Registered Manager, she achieved an ‘Outstanding’ CQC rating in 2015 and developed her career in supporting other services to ‘drive up quality’ on the road to outstanding.
During her career, she has achieved a variety of awards including ‘Best Outcomes for Improving Health’, ‘Team of the Year’, ‘Manager of the Year’, ‘Inclusive Communication’ and ‘Exceptional Health Outcomes’; In addition to this, she was finalist for the 17th National ‘Care Manager of the Year 2015’ and also recognised in the Guardian and Industry news for her work to drive and implement quality.
Sophie’s passion comes from supporting, encouraging and developing others and, in particular, she enjoyed her role working as a care consultant.
Sophie started working with Sussex Grange in 2018, She was appointed the role of Operations Director in January 2019 and conducts both strategic and operational planning to ensure service delivery and compliance.
Job Title: Owner
Joined: 2003
Sussex Grange is privately owned by Drs Tom and Rachel Jameson. Tom previously worked as a hospital doctor for ten years giving him broad experience in the healthcare sector. Rachel works part-time as a local GP and has regular but informal input into the home.
In addition to his role at Sussex Grange, Tom is also a Director of West Sussex Partners in Care (WSPiC) and works with fellow Directors to enhance the services offered by WSPiC with particular emphasis on the annual Care Awards Ceremony and the twice yearly symposiums.
Job Title: Activities Co-ordinator
Joined: 2003
Jackie is our activities coordinator and plans and delivers our activity provisions within the Care Home.
She arranges activities with outside events coming in, such as singing, dancing, poetry, reading and quizzes.
In addition to this Jackie also delivers activities herself which are always special. Bingo is one of our most attended activities (as well as anything that involves cake)!
Jackie also takes around a mobile shop each week selling snacks and sundries.
Job Title: Administrator
Joined: 2021
Carol is devoted to overseeing recruitment at Sussex Grange, ensuring compliance and safety measures are met.
Her efforts guarantee that our entire team undergoes necessary safer recruitment checks, providing peace of mind for those we care for. With years of invaluable experience, Carol is a vital support to both our Care Home and Home Care teams
Job Title: Office Manager
Joined: 2017
Sam's skills are finely honed in the overall management of our office, with particular expertise in overseeing accounts, finances, and technological systems at Sussex Grange. Her adeptness ensures smooth operations and effective utilisation of resources, contributing significantly to our organisation's success and efficiency.