Tenby House

28 Downview Road, Worthing BN11 4QH
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9.1 38 Reviews
  • Tenby House, Worthing
Tenby House is an attractive Edwardian building situated close to West Worthing station and a short walk from Worthing sea front.

A team of dedicated staff are committed to providing specialist care and support for people who have dementia, on a long term or a short term basis. With a focus on life story work, the team uses each person’s unique life history as a vehicle of communication, in order for the service to provide care that upholds the concept of ‘person-hood’ because it is truly person-centred.

With an experienced management team, all residents can be assured of a plan of care that is developed holistically. The home is audited internally on a monthly basis to ensure that a quality service is maintained.

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Care Provided by Tenby House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Assured Care Services Ltd
  • Person in charge
  • Eugen Szabo and Lara Swan (Compliance Manager/Area manager)
  • Admission Criteria
    • Referrals/Pre-assessments
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Tenby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,000 – £1,000
  • (these prices are only a guideline, please contact Tenby House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking.


Tenby House Reviews (38)

Total of 38, showing 1-20
9.1

Tenby House has a Review Score of 9.1 (9.057) out of 10, based on 5 reviews in the last 2 years. Over all time Tenby House has 38 reviews.

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33

Review from L D (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was so sad after my mum passed away earlier this year. He missed her greatly. The staff were wonderful. So kind. He went into end-of-life care and sadly passed away last month. The staff kept me informed and looked after Dad so well right to the end.

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Review from Tracey B (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father has been in Tenby House since December 2023. After a period of adjustment and settling in, he is now very settled and happy here. All staff that both he and us as a family encounter show compassion, care and a high level of dedication to their work and this is reflected in my father's contentment.
My father particularly enjoys the activities and trips out, especially to the beach for ice cream, the pub for fish and chips or to a garden centre for coffee and cake. He looks forward to these outings and enjoys telling me all about them. I am kept well informed and if I need to raise any issues/concerns or suggestions then these are always listened to and addressed if needed.

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Review from Tina F (Friend of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted at the door and directed to where my friend is. No sooner have I arrived at her side, a chair is provided for me to rest my weary legs! Her room is at the end of several long corridors and these are always spotless. The rooms with open doors are always tidy. The lounges are organised
and spotless too. I cannot fault the staff. Their dedication to elderly together with their gentleness and compassion is humbling to watch. Not an easy task with many residents all with varying needs but this is always managed calmly and with unlimited patience. I am often visiting over lunchtime and the quality and presentation of food is very good and I witness residents eating with much enjoyment, especially my friend. Any questions or concerns I have had have always been answered without delay. At the end of my visits I can confidently walk away knowing my friend is in the best possible place to suit her needs.

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Review from Grill C (Son of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Tenby House have always been and continue to be 100% the loveliest and most attentive and professional staff we could have hoped for during Mum's time with them - this standard continues and enables us to relax in the knowledge that Mum is loved, looked after and cared for - Thank You.

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Review from Martin N (Son of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and understanding even through stressful moments. The residents are kept well entertained and have many trips out. Tenby House has a very homely atmosphere and I am comforted to know my relative is in good hands.

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Review from Sue D (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tenby House looked after my dad for nearly two years until he peacefully passed away. He was very happy there and I know the staff all loved having him around. It was a huge weight off my mind to know he was safe and well cared for in these difficult times. I would recommend the home as a reasonably
priced efficiently run and caring place.

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Review from C P (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Tenby House. All the staff and management were lovely both to my dad and us. He enjoyed his stay and was well looked after, which gave us peace of mind. We would not hesitate to go back there when we need respite again. Thanks to all the staff for their kindness and expertise.

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Review from David W (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff based at Tenby looked after Mum with care, dignity and treated her as one of their own family. We know that Mum was in the best place possible, and we, as a family, cannot thank them enough.

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Review from P W (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Tenby House was so very kind to my mum. The care and compassion were excellent. I feel that Mum was a member of a very special Tenby family.

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Review from Tina R (Daughter of Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had excellent care during his time at Tenby and became very poorly and was on palliative care and then end of life care. He was well looked after by the team at Tenby, St Barnards and Echo nurses. The managers and staff listened to our requests and put everything in place to make Dad more
comfortable and pain-free. As a family, we were supported and allowed to spend time with Dad.

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Review from L R (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with the care that mum has received. All the carers have such a lovely way of dealing with her. The home is very clean and welcoming too.

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Review from J S (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum needed to go for respite care after being admitted to the hospital for three and a half weeks. Tenby House was very kind and caring to Mum when she was being very difficult. Whenever we phone for information, staff were always professional and friendly towards us.

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Review from Rebecca S (Daughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my father's 3rd care home in the past 3 years and I can honestly say it's the first time since entering the care service that his needs and well being have and continue to be met which in turn offers me peace of mind and confidence dad is well looked after. Personal centred care has revived
Dad's memory and he has far more good days now than bad. He can now recognise me when he sees me and always appears happy!
I cannot thank the management enough for their continued communication and ensuring I am up to date with all dad's needs and health concerns. The care staff are friendly and dad enjoys their company.

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Review from S W (Son of Resident) published on 26 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed to find a dementia home rather rapidly last September and were very pleased that you could assist with our needs. We haven't been disappointed with the overall care of my mother and she certainly seems happy, even though we had a hiccup over the Christmas period with my Mum, the home dealt with
it well and we were not disappointed.

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Review from M B (Daughter-in-law of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is a service user. Every time I visit all the staff are helpful and she seems as happy as she can be, which relays any anxiety about her care and safety.

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Review from K L (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoyed her stay and had a good relationship with the staff and residents. Staff were very friendly and supportive, especially one of the carers. My mum loved the food and was well cared for.

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Review from Stephanie W (Daughter of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank Tenby House and its staff for the wonderful, very caring care given to my Mother in the last 6 months of her life. As my sister and I live abroad, we were unable to visit but telephoned regularly and the staff were always polite and willing to give, in detail, updates or hold the telephone
to Mum’s ear so we could talk to her. I know how pleased my father was leaving Mum in such a caring, kind home. Thanks again to the staff. We would certainly recommend Tenby House.

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Review from G U (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, friendly and caring.

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Review from J H (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has settled well into the home and seems quite happy. The staff are very friendly and helpful.

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Review from G H (Son of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient staff. Mum feels safe at the home. Carers and admin staff very approachable and helpful.

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Current Review Score: 9.1 (9.057)

Overview of Review Score

The Review Score of 9.1 (9.057) out of 10 for Tenby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Tenby House is calculated as follows: ( (46 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.281 Points relating to the number of positive Reviews for Tenby House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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lara swan

Job Title: Area Manager

Joined: 2007

Lara has been working within the field of residential care for over 30 years.Her career in care started as a young carer and her passion for elderly care and high standards led her directly into management. She has been a registered manager and has managed homes for older people and dementia but has also worked within the learning disability field.


She is a registered nurse has an NVQ 4 in care management qualification , Registered Managers award and has studied Health and Social care. Lara also has an A1 assessors qualification which enables her to assess and develop staff . Lara has vast experience in the dementia field and champions personal centered care. She has completed a degree module in People and dementia, Health assessment, Pharmacology aswell as physical assessment and is a dementia mapper, Lara is currently studying Advanced practice MSC at Brighton University and has completed her nurse Independent/Supplementary prescriber V300 qualification.


Frequently Asked Questions about Tenby House

What types of Care is Tenby House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tenby House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Tenby House have?

There are 32 Single Rooms.

What are the Facilities & Services at Tenby House?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tenby House to the centre of Worthing?

0.6 mile(s) as the crow flies, distance by road may be significantly further.