Tenby House

28 Downview Road, Worthing BN11 4QH
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9.1 38 Reviews
  • Tenby House, Worthing
Tenby House is an attractive Edwardian building situated close to West Worthing station and a short walk from Worthing sea front.

A team of dedicated staff are committed to providing specialist care and support for people who have dementia, on a long term or a short term basis. With a focus on life story work, the team uses each person’s unique life history as a vehicle of communication, in order for the service to provide care that upholds the concept of ‘person-hood’ because it is truly person-centred.

With an experienced management team, all residents can be assured of a plan of care that is developed holistically. The home is audited internally on a monthly basis to ensure that a quality service is maintained.

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Care Provided by Tenby House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Assured Care Services Ltd
  • Person in charge
  • Eugen Szabo and Lara Swan (Compliance Manager/Area manager)
  • Admission Criteria
    • Referrals/Pre-assessments
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Tenby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,000 – £1,000
  • (these prices are only a guideline, please contact Tenby House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking.


Tenby House Reviews (38)

Total of 38, showing 21-38
9.1

Tenby House has a Review Score of 9.1 (9.057) out of 10, based on 5 reviews in the last 2 years. Over all time Tenby House has 38 reviews.

Overall Experience

  • 19
  • 16
  • 3
  • 0
  • 0

Date Published

38
0
5
5
33

Review from Lindsey B (Daughter of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for all the care you showed my mum when she was with you. You are all amazing people and carers.

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Review from Sherida C (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having come here I have a great deal of time to think and I realise how lucky I am to now live here, you couldn't ask for more.
Everything is more than anyone could hope for. It's five star, the best.
But I still would like to go home.
Finally, it's the wonderful staff, and now my friend, that makes
it the very, very best.

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Review from R W (Husband of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Get more staff.

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Review from Alan N (Son of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with dad's care. Staff always attentive and professional.

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Review from Sue F (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care. Thank you for looking after my lovely mum.

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Review from Wendy V (Mother of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful and happy and do an amazing job. The food always looks good so are the cuppas. Mum has been very happy here and my sister and I are very happy with Tenby House.

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Review from Nicola W (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very friendly, cheerful and welcoming each time I visited Tenby House. They have shown themselves to be dedicated and respectful and are always on hand to help the residents in their care. They were very mindful of safety and security and at the same time tried to make daily life as
fulfilling as possible.
On one visit mum was enjoying an organised activity with a happy guinea pig on her lap. Although only on temporary respite care, Mum was always readily greeted by members of staff and accommodated with other residents for meals to ensure she wasn't sitting alone. Mum was treated with dignity, from tea in china cups, large slices of cake to varnished nails. The facilities were extremely good, everything well organised and I felt mum received very good care.

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Review from R P (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, well looked after and staff so friendly and efficient.

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Review from Michael S (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to say the care and attention my father has received at Tenby House has been of the highest quality. The staff are all very caring and genuine. We as a family call at various times, the atmosphere at Tenby is always good. The food is of a good standard and presented well. Thye always keep us
informed of any changes or incidents.

Reply from Lara, Area Manager at Tenby House

Thank you for your lovely comments. All fees are calculated by using sophisticated dependency charts, and how much it costs to look after each individual in the home, to provide the highest quality of care as demonstrated in the feedback comments. Will pass on to the team.


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Review from A C (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From what I can see my mum is safe, with 24-hour good care, good nutritional food, always clean and tidy, clean clothes, clean room, bed usually made, joining in now and making friends. I have eaten with mum at Tenby the food was very good. Would like more daily activities for her and a carer to take
her out for regular walks (daily). Staff and manager have quickly sorted out a few concerns I had. One call nurses in daily.

Reply from Lara Swan, Area Manager at Tenby House

Thank you for the lovely comments, not sure if you have spoken to the activities coordinator but there is a comprehensive range of activities in the home. The staff do try their best and take people out daily. Many residents go home to their families, or are taken out by their families were able to support the home in meeting this need.


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Review from Glenn P (Son of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We had a friendly welcome and shown straight to mum, noticed no smell this time as we entered home then up to room. We were given a brief run down on mum's health as we live overseas and can only visit every 2 years. We did notice an improvement in condition of home. Mum loves music would loved to have
found music playing in her room.

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Review from Jenny P (Wife of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mu husband is very happy and enjoyed his stay at Tenby House.

Reply from lara swan, Area Manager at Tenby House

Thank you for review we appreciate you taking the time to do this.


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Review from Simon L (Son of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Tenby for 4 weeks now, this being her first time in a home. I have been very impressed by all the staff and the facilities. She is starting to settle in and get comfortable. Every visit the staff are welcoming and all are aware of how mum has been and anything that has happened.
She always looks clean and her clothes and room are always well looked after. Would like to know more of any activities they do to stimulate her mentally. Thanks to everyone for looking after her so well.

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Review from Sue G (Stepdaughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always smiling, always efficient, always know exactly how my relative is. Cup of tea is always offered nothing is too much trouble. Room fresh and warm. My relative always looks clean and comfortable. Care and compassion to patient and family always priority to them.

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Review from Vera W (Wife of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband moved into Tenby House 2011 and was welcomed in to the "family", it was a distressing time and the staff were kind and helpful and has been ever since as he got worse and bedridden. The staff were great and very supportive however busy. There is always a welcome and cup of tea.

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Review from S B (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is very nice and clean and tidy. The current staff are very pleasant and well mannered and extremely helpful. The kitchen area is very clean and tidy. The food given out is very good. The living quarters are A1. The outside area around the home is excellent. But more seating (benches)
is needed. Although one person comes in during the week to entertain the residents more activities are needed other than this person on their own. Although other entertainment comes in periodically, it needs to more regular, sometimes lack of communication amongst staff could be better, but overall, excellent we are very happy with the home.

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Review from Christine G (Daughter of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been diagnosed with alzheimers and we were unable to keep him at home. It was hard to put him in a care home and it has taken a while for him to get used to the idea. The staff and management look after him and care for him with kindness and are always helpful and cheerful. They know how
to help those with dementia, they mother him, take him out in the garden and do activities. The home is warm, lifgt and clean. My fathers room is comfortable. they allow us to bring any ornament etc into the room to make it homely amd familiar. Can only speak from my experience but feel he is safe and being well cared for at Tenby House. Everyone is friendly and look after 'the family' too. We can visit any time and are always made welcome.

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Review from J R (Daughter of Resident) published on 10 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy visiting my mother at the home. The staff are welcoming. I bring my grandchildren and my dog. Mum enjoys seeing my dog. Mum is always looking happy.

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Current Review Score: 9.1 (9.057)

Overview of Review Score

The Review Score of 9.1 (9.057) out of 10 for Tenby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Tenby House is calculated as follows: ( (46 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.281 Points relating to the number of positive Reviews for Tenby House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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lara swan

Job Title: Area Manager

Joined: 2007

Lara has been working within the field of residential care for over 30 years.Her career in care started as a young carer and her passion for elderly care and high standards led her directly into management. She has been a registered manager and has managed homes for older people and dementia but has also worked within the learning disability field.


She is a registered nurse has an NVQ 4 in care management qualification , Registered Managers award and has studied Health and Social care. Lara also has an A1 assessors qualification which enables her to assess and develop staff . Lara has vast experience in the dementia field and champions personal centered care. She has completed a degree module in People and dementia, Health assessment, Pharmacology aswell as physical assessment and is a dementia mapper, Lara is currently studying Advanced practice MSC at Brighton University and has completed her nurse Independent/Supplementary prescriber V300 qualification.