Depends upon the care needs
24/7
Own parking
Tripletrees Residential Care Home has a Review Score of 9.9 (9.902) out of 10, based on 38 reviews in the last 2 years. Over all time Tripletrees Residential Care Home has 62 reviews.
Review from D C (Son of Resident) published on 13 January 2025
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you D for your thoughtful and generous review, it's greatly appreciated and it's truly humbling to hear such high praise for Tripletrees. As you have mentioned at the heart of everything we do is a commitment to providing a compassionate, dignified environment where residents receive not only expert care but the respect and warmth they deserve. Your kind recognition of all our dedicated staff, who are the very backbone of the home, is a testament to their unwavering professionalism and commitment to the highest standards of care. It's reassuring to know that our efforts resonate so strongly with you and your family, thank you for noticing the home's standard of cleanliness. We are honoured to be entrusted with your loved mum's care and will continue to maintain the excellent communication, activities and care standards you have so rightly highlighted. Tripletrees is a true home for our residents and their families. Thank you for your trust and high recommendation for us.
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Review from Graham C (Son of Resident) published on 13 January 2025
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you so much for your kind words and glowing review. It's truly heartening to hear that your mother is receiving the care and attention she deserves and that our team's dedication is making a meaningful difference. Sorry about your difficult experience in Mum's previous care home. We strive to create an environment where warmth with excellent communication, respect and compassion are at the core of everything we do. It's wonderful to know that Mum feels at home with us and she enjoys her food. Our staff take immense pride in providing the highest standards of care and your feedback validates their efforts. It's an honour to be trusted with your mother's care and we'll continue to ensure she receives the very best. Thank you once again for your thoughtful review and for choosing Tripletrees. If there's anything more we can do, please don't hesitate to reach out.
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Review from Shireen H (Niece of Resident) published on 19 November 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you for taking your valuable time to share your fantastic review about Tripletrees. We're pleased to hear your thoughts on our facilities, staff and the level of care and support provided. Glad that you and your family enjoy your visits to us. Creating a pleasant and welcoming environment for our residents and their families is our top priority and we're glad to know our efforts are making a positive impact. Our dedicated staff are committed to providing exceptional care, ensuring that every residents and their family feels valued and supported. We take pride in the relationships we build and strive to exceed expectations at every turn. If you have any suggestions or ideas to enhance your experience further, please feel free to share. We look forward to your next visit and to continuing to provide the outstanding service that Tripletrees is known for! Warm regards
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Review from Sue M (Daughter of Resident) published on 19 November 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you so much for your lovely review about Tripletrees. We're delighted to hear that you feel well cared for by your father and appreciate our kind staff. We take great pride in providing exceptional care and your kind words about our staff being "incredibly kind, patient and supportive" mean the world to us. We are honored that you chose Tripletrees for your dad's care and we're thrilled our staff and facilities met your expectations. At Tripletrees, we prioritise dignity and compassion in every interaction. Our care team is dedicated to treating residents with respect, ensuring they feel valued and cherished. The personal connections our staff build through thoughtful gestures, active listening and genuine companionship are what set us apart. We're delighted you appreciated our welcoming environment and you felt it home to home. Your recommendation means a great deal to us and we're grateful for your trust and we will continue to provide the highest standard of care.
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Review from N C (Son of Resident) published on 19 September 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you so much for taking the time to leave us this wonderful 5-star review! We're delighted to hear that your mum received dignified and caring treatment during her brief stay with us. Providing exceptional care and ensuring the comfort and well-being of our residents, no matter the duration of their stay is always our top priority. We appreciate your kind words and hope to welcome your mum back should the need arise in the future. Thank you again for trusting us with her care!
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Review from S H (Daughter of Resident) published on 29 August 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you so much for this incredibly positive review. We are so pleased that your mum has settled so well at Tripletrees, and I will make sure the entire team know how grateful you are for their efforts!
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Review from Gary H (Son of Resident) published on 15 August 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you so much dear Gary for sharing your great experience with Tripletrees. We truly understand how difficult the decision was to move your mum from another care home to us and we're grateful for the trust you've placed in Tripletrees and we have proved it. It warms our hearts to hear that you feel the care provided is exceptional with respect and dignity, and that the staff has made your mum feel like a family when she was with us. Sorry for your recent loss of your mum. We appreciate your kind words about our whole team for the great job, we're honoured to be part of making communication very successful via app and getting necessary GP advice and sending activities updates. Your recommendation means a lot to us. Also, I cannot be more grateful or thankful to all our staff for this review. Thank you again for your kind words and for entrusting us with your mother's care.
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Review from Nadia P (Daughter of Resident) published on 14 August 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Dear Nadia, thank you so much for giving your wonderful 5-star review! We are delighted to hear that you find Tripletrees to be a lovely care home for your dad and that he is very settled here. Our team works tirelessly to ensure all our residents feel comfortable and homely, and it's fantastic to know their hard work is appreciated. We're also pleased to hear that you enjoy our entertainment offerings and communications. Providing nutritious meals and engaging activities are key components of our care, and your positive feedback encourages us to keep striving for excellence. Thank you once again for trusting us to look after your dad at Tripletrees.
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Review from Pamela H (Stepdaughter of Resident) published on 12 August 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you for your review. we strive to ensure that our service users and their loved ones feel welcome and comfortable at Tripletrees. this review really means a lot to us.
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Review from I B (Daughter of Resident) published on 26 March 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Dear Family,Thank you for your great review. It is our absolute pleasure to care for your mum at Tripletrees and I'll of course pass on these lovely comments to the team at our daily meeting. Thanks
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Review from Diane E (Niece of Resident) published on 22 February 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you for sharing your very positive feedback about Tripletrees. We're delighted to hear that you're extremely happy with the care provided for your aunty. Our team will be excited to read your review. Tripletrees is committed to being attentive and friendly and we're glad you appreciate the variety of activities offered. Thank you again for your kind words and for entrusting us with your aunt's care.
Many Thanks
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Review from Siobhan O (Daughter of Resident) published on 22 February 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
We are very proud to have your mother at Tripletrees. She always has a smile on her face and engages and enjoys doing little tasks. Your mum has only been here since the beginning of this month and you have noticed the efforts we put into maintaining our high standard of care and the environment at Tripletrees. We are delighted to hear that you found our home welcoming and our team dedicated to creating a positive atmosphere for our residents. Your feedback is greatly appreciated!
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Review from S N (Daughter of Resident) published on 21 February 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you so much for sharing your experience with us! We're thrilled to hear that your mother has settled in Tripletrees and that you've had such positive interactions with our team. Your kind words mean a lot to us, and we're committed to providing the best care possible for your loved ones. If you ever need anything, please don't hesitate to reach out. Many Thanks
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Review from C F (Respite Resident) published on 8 February 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you so much for taking the time to leave Tripletrees such a lovely review. It was our absolute pleasure to take care of your mother and we will miss her greatly. I will of course pass on your feedback to our entire team. Many thanks.
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Review from John K (Son of Resident) published on 31 January 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Dear Family, Thank you very much for taking the time to leave such a heartwarming review. We are extremely pleased to hear that you are very happy with the service provided at Tripletrees Care home for your mum. We can promise that we will continue our best care for all our other residents here, thank you.
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Review from Ray H (Son of Resident) published on 30 January 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Dear family, Thank you for this outstanding five-star review. The hard-working team at Tripletrees will be so pleased to hear your kind words. Our fully trained staff work closely with GPs and specialist teams to deliver the highest standards of care in a welcoming and homely environment. Big thanks.
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Review from Ann F (Daughter of Resident) published on 24 January 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Dear family,
On behalf of the whole team, thank you for writing this review. Your mother was welcomed into Tripletrees only for a short while and will be sadly missed. I will ensure the team have time to read your review. Thanks again.
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Review from Alastair T (Son of Resident) published on 24 January 2024
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Dear family, thank you very much for your kind words and high recommendation in your review. The staff's commitment to the utmost care and compassion for each resident at Tripletrees is shown through their dignity, respect and tireless work, supporting each and every resident day and night, this is together with the person-centred approach. Your mother is an inherently warm person with an impressionable personality and wonderful smile who gives us so much joy to give the very best care. Thank you for all the support you give us to deliver the best care for your mum. Regards, Tripletrees staff.
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Review from J H (Sister of Resident) published on 9 November 2023
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you very much for completing this review for Tripletrees. We really appreciate your comments and feedback. I promise we will continue our best care for your sister and to all our residents.
Many thanks
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Review from Sara W (Daughter of Resident) published on 1 November 2023
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Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you for your feedback, we will continue to do very well.
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The Review Score of 9.9 (9.902) out of 10 for Tripletrees Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.902 for Tripletrees Residential Care Home is calculated as follows: ( (406 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 449 Ratings = 4.902
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tripletrees Residential Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Dec 2018
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