Review from Gilly B (Daughter-in-law of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience

The staff we have encountered on our visits have been consistently professional, polite approachable, patient and caring. It is evident that they care for the safety and well-being of all the residents. The facilities are clean and tidy. We get text updates of activities and meeting invites. It is really

lovely to see mum interacting with the other residents and taking part in the activities.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your review, we will continue to do very well and I will pass your comments to our team.

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Review from S T (Stepdaughter of Resident) published on 17 October 2023
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Overall Experience

I am more than happy with the care and attention given. I appreciate the up dates and communication. I think that the activities are varied and of great benefit. The staff are always happy and helpful.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you very much for your very kind words within your review. I will certainly pass your generous words to our Tripletrees team.
many thanks
Emily

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Review from P D (Son of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience

Mum has been a resident of Tripletrees for nearly three years. She has settled well and is very happy with the friendly attitude of all staff and I am happy that she is well cared for. Regular GP visits are carried out, and if there are any concerns or indeed no concerns, I am regularly updated efficiently.

Mum particularly enjoys the porridge for breakfast and is keen to tell me about it when I visit.

Overall I have no concerns with Tripletrees and the Manager is always available to discuss anything.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your feedback, we will continue to do our best. Always happy to accept your advice. Hope to see you at our 'residents family meeting' next week.

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Review from Raymond P (Son of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience

A homely environment with caring staff. Mother has been a resident for about four years. I am kept updated on her health at each weekly visit and by social media messages, photos and videos in between. Any changes or updates in mum's health or medication are notified immediately. It is reassuring to

know that mum is so well cared for.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for completing a review for us. We appreciate so much your comments and feedback. All our teams at Tripletrees work so hard ensuring that the needs of our residents and families are always at the forefront of everything they do. We are very lucky to have such a dedicated team.
Many thanks

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Review from Gillian W (Daughter of Resident) published on 11 October 2023
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Overall Experience

Mum has been living at Tripletrees since April and has settled in well, with the enormous help of all the carers. The carers are extremely professional and keep me posted with news of mum, plus photo updates on social media communications. Tripletrees is very homely and has a lot of people coming in

with animals to show the residents. Mum particularly loved Millie the horse who came in the garden.

I feel happy and relaxed knowing mum is safe and happy.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you very much for taking your valuable time to share this positive feedback! I will make sure to share this with my all Tripletrees staff team to let them know to keep up the best work and hope to see you soon.

Many thanks

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Review from K H (Daughter of Resident) published on 11 October 2023
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Overall Experience

My father has received great care whilst living at Triple Trees. He has been very well looked after and the whole family is thankful for the care and attention given to him. The staff at the home are always caring and responsive and manage to create a homely and welcoming environment. They also provide

numerous and regular activities- singing, dancing, games and outings which are enjoyed by all.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for all the support you have given us, and we will continue to give the very best care for your dad. Hope to see you next week at the resident's family meeting. Thank you once again for the great review.

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Review from Raymond E (Son of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience

Since Mum has become a Resident at Tripletrees she is really being cared for and is safe. As a family, we couldn't be happier. Staff and facilities are extremely excellent and Mum seems to be happy, any health issues are dealt with quickly with information being passed on to us.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your great review about our Tripletrees' care and treatment. We are pleased that you all are happy as a family with Tripletrees and also as you said your mum is very happy with all the care that she receives and we will continue to provide the very best care. With regards, Emily

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Review from Paul W (Son of Resident) published on 9 October 2023
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Overall Experience

My mum has Alzheimer's and, following a bad fall, it became clear she could no longer live at home, even with four daily care visits. Mum has been at Tripletrees for almost ten months now and I can honestly say all the worries we had as a family, prior to the move, were never realised. Mum settled much

easier than we thought she would and no longer complains of feeling lonely. We always had lots of tears but she hasn't cried once since living at Tripletrees. The personal care is first class. The emotional support is heartfelt and genuine. Mum's healthcare is well managed and we are always kept informed following regular visits from Mum's GP. Communication between the home and ourselves is excellent and nothing is too much trouble. The entertainment arranged by Tripletrees is amazing too. They are always playing fun games, making cakes or having visits from owners with their pets or from singing groups. All this is done in a safe and clean environment. Highly recommended.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your time giving us this great review and recommendation. We are pleased to hear that you continue to be impressed with our management, staff and care including activities. Mum is in the very best place and we are very happy to have your mother with us at Tripletrees. Many thanks, Emily

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Review from A H (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience

All of the staff at Tripletrees are all so wonderful with my mum, they show her so much care and patience with her. She seems to be happy and well looked after thank you so much for everything you do!

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

I really appreciate your positive feedback about our Tripletrees. I'm very happy that we had the opportunity to look after your Mum and get to know very friendly and caring family members especially your dad. We do take pride in caring for our lovely residents' needs in the very best way. Thank you Emily

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Review from Tracy W (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience

I always worried that Mum wouldn't settle in a care home! How wrong I was! Mum has dementia and had a nasty fall at home. Her time in hospital and rehab was unhappy and that made us all very anxious when it was decided that she could no longer look after herself. Mum has been at Tripletrees since December

2022 and after the initial settling-in period is the happiest I have known her in a very long time. The care from the manager and her team has been second to none! Mum adores every one of them and they have gained her full trust. The variety of activities has been amazing and everyone is encouraged to take part...visits from animals, gardening, flower arranging, puzzles, games, massage, pedicure to name but a few - last week the horse visited for the residents to brush and stroke her! Mum always looks so clean and well cared for with a big smile on her face. Thank you so much to all of you!

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for taking the time to write us a review, and I'm glad to hear you feel your mother is being cared for so well. It's great to have her as part of our Tripletrees family! If there is anything else we can do for her, or for you, please just let us know. Thanks again

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Review from Christine S (Daughter-in-law of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

Although my husband and I, were really anxious when mum first arrived at Tripletrees from hospital, very soon both mum, my husband and I, her other son and all the family realised that this was the perfect place for her illness and that her own quality of life has improved immensely. What a relief for

those who love someone with the disease of dementia!

Recently, funding indicated that mum may have to move but with the Manager and the staff behind us, that decision has been revoked and we could not be more pleased. It’s also really lovely to see that the staff are very pleased too!

Mum is content, stimulated and cared for with great empathy and above all, dignity. And all her family are extremely grateful.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Christine,
Thank you so much for your time in making this lovely review. So pleased to hear that you are pleased with our level of service, likewise we are glad that Mum is settled and enjoying her life at Tripletrees. Your feedback is much appreciated.
With regards,
Emily

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Review from Sharon T (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience

Mum never wanted to leave her home, to reside in a care home but has been so kindly cared for and treated with such understanding and patience. Mum now seems settled. Cannot speak highly enough of the staff, who have always kept us well informed throughout mums stay. Regular updates on doctors visits

medication and mums condition. Really happy with the care home and staff.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Sharon,
Thank you for taking the time to give us a great review and we are pleased to hear that you continue to be impressed with our management, staff and care. Mum is in the very best place and it was a pleasure to have your mother with us Tripletrees.
Many thanks,
Emily

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Review from Lynne C (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience

My mother has dementia and my sister's and I could no longer give her the care she needed at home. It was a daunting prospect putting mum into a care home but we needn't have been concerned. Mum has been at Tripletrees Residential Care Home for a little over a year now and apart from the initial settling

in there have been no problems, Mum seems content and settled now. All the staff are brilliant and nothing is too much trouble. They all work extremely hard and are very caring they do their utmost to make the residents happy. We get regular updates regarding mums medication, doctor's and dentist visits and also many pictures and videos of her joining in activities. There is a feeling of one big family. I would highly recommend.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for the great review. We continue with the very best care for all our residents. Very happy to hear from you.
Many Thanks, Emily.

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Review from Adele N (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience

My mother was in Tripletrees for over four years until March 2023.
From the start, I found the staff friendly and welcoming. My mum was well cared for and treated with dignity throughout.
Any medical needs were attended to promptly and I was kept informed of treatment and outcomes. My mother was happy

when I visited and always looked well-dressed and clean.
Tripletrees is bright, well maintained and homely. The staff are kind, polite and welcoming.
Communication with the home was good and enquiries were dealt with promptly. Booking a visit was straightforward and staff were happy to accommodate changes. During the pandemic, every effort was made to keep residents safe and I feel staff went above and beyond in their duty of care at this time.
When my mother was at end of life, I was shown real understanding. Both our needs were always taken into consideration. We were treated with courtesy and respect and as her advocate, I felt listened to. Overall, our experience was very positive.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Adele,
Thank you so much for such wonderful positive feedback and we were really pleased to look after your mum from 2018. Mum always had a beautiful smile on her face when we talk about you. I still remember when we took Mum to town to have her ear pierced so she can wear normal earrings. She was so happy that time when we made her wish come true. Many thanks for all your support, especially when you came back from Australia. We really miss your weekend visits. Take care, Emily.

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Review from Keith E (Son of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience

Having had a fall at home, Mum spent three months in hospital. She has dementia and it was decided by all the safest place for her would be to be cared for in a home. We were a bit apprehensive at first but to get a place in Tripletrees Residential Care Home was a blessing in disguise. Mum has been

there since early March 2023 and has settled in very well. The staff are all amazing and always on hand to help with smiles on their faces. Mum is joining in with all the activities, games, bingo, puzzles and gardening to name but a few. There is a hairdresser and chiropodist with regular calls from the doctors and regular updates via WhatsApp with photos. Mum has great difficulty with her memory but willingly goes with a member of staff with a smile when our visits are over. In such a short time, Tripletrees has changed her life and when we left her last week Mum said we were welcome to her home any time.
Thank you Tripletrees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Keith,
I am really pleased and blessed to manage Tripletrees as all my residents and their families are very happy and supportive. Thank you so much for the wonderful review. See you at the summer party. Enjoy the sunshine. Take care. With regards, Emily

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Review from Lindsey H (Daughter of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience

I cannot express enough how happy I am with the care that Mum receives from the manager and her team. It means so much that I can trust this care home implicitly and without question. Mum has been looked after by the Tripletrees team for over 3 years to date, all through the lockdown periods - it was

so comforting to know that Mum was protected and safe; Tripletrees Residential Care Home reacted to Covid professionally and quickly, I never worried once. I know now that this is typical of Tripletrees, a care home that genuinely cares.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for the positive feedback. Definitely I’ll be sharing this with my staff and they all will be very proud of themselves. I am glad that we all work as a big family. See you at the summer party. Once again thank you for the kind review.

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Review from Robert S (Son of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience

My mother has been at Tripletrees Residential Care Home since February 2022, she has dementia.
The staff worked miracles, getting her to trust and accept them which she does whole-heatedly. In fact, she positively beams at them whenever they approach her.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for taking your valuable time to share this positive feedback! I will make sure to share this with my all Tripletrees staff team to let them know to keep up the amazing work and hope to see you soon when you're in for the summer party. Huge thanks.

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Review from Donald F (Son-in-law of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience

My Father in Law went into Tripletrees Residential Care Home almost 5 years ago for a months respite for my Mother in Law, with an option for him to reside if he settled and was happy. We visited him after two weeks and found a completely different man. He was happy to see us, wanted to show us his

room, meet his friends and much more. He was completely relaxed and not at all anxious when we left. Tripletrees had got his dementia into a well organised routine which suited him. He enjoyed his trips out and organised indoor events. The staff have always treated "dad", as though he was their own family, with dignity, respect, and love. He was always happy, clean and well dressed and we were always kept up to date via emails texts and videos, regarding events, Doctor and dentist visits and concerns and have always found them easily approachable. His health deteriorated in the last few months and passed away peacefully in April with his family with him. This is an excellent Care Home.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for all the support you have given to Tripletrees. Your kind words really mean a lot. We really enjoyed your family's weekly visits and now we are missing that. Thank you so much for all the suggestions you made at Tripletrees.

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Review from Claire L (Daughter of Resident) published on 13 February 2023
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Overall Experience

My mum joined Triple Trees Residential Care Home last year, she was on palliative care. Mum was their first palliative care guest. She didn't want to go into care, but after a few weeks she was so happy. The staff treated mum as if they were looking after their own mum. She passed away on Friday, and

I can not express how happy and content Mum was, they were with her till the end. I would fully recommend this home to anyone looking to help their loved ones.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear family,
It was a great pleasure looking after Mum. She was very kind to us too. Staff really spend time with Mum holding hands at the time passing, she was very peaceful. Thank you for all the support you have given us.

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Review from Dave K (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience

Excellent care is given to my Mum who is 92 and suffers from Alzheimer's by the manager and her staff. Regular doctor visits when required, hairdresser, chiropodists and dental visits as required. Mum always appears clean and well-dressed. Lots of feedback via WhatsApp, texts regarding doctors' visits

and any concerns, videos and photos showing mum singing along, playing games like Bingo, Jenga and painting. The staff make a great effort to give the residents something to do instead of just sitting and staring at the walls. The meals are first class, as is the care. We are thankful they were able to take Mum in when the time came. Thank you all for your efforts to make Mum's life as happy and fulfilling as possible.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

We're really grateful and appreciate your time to share your experience with Tripletrees - thank you so much for all the support you give us. It's a great pleasure to care for your mum and she is amazing. Once again, thank you and see you very soon.

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Tripletrees Residential Care Home

Care Provided by Tripletrees Residential Care Home

Good to Know

Funding & Fees Guide for Tripletrees Residential Care Home

Facilities