Review from S L (Son of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

Great care and knowledge from all at Triple Trees. They know my mother very well now and it shows. I'm always notified of any updates, appointments or concerns that they may have. My mother only has good things to say about the care she receives.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your great review about the care and treatment that your mum receives.

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Review from I P (Husband of Resident) published on 29 November 2022
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Overall Experience

My review is based upon nearly three years of experience at Triple Trees caring for my wife. In that time I have come to appreciate and realise what a wonderful and professional job the staff do in occasional difficult circumstances, l do not think l have ever seen a member of staff in any way stressed

or unhappy, they usually have a smile on their face and when l visit, I'm always greeted with a welcoming smile also. The care has been carried out in particularly difficult times with the pandemic causing extra problems. Thank you Triple Trees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your lovely comments about Tripletrees.

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Review from Dorothy P (Daughter of Resident) published on 25 November 2022
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Overall Experience

Mum was a resident for over three years until we lost her in July. She was looked after with great care and love and we, as a family, were welcomed. Always kept informed about Mum, especially in lockdown. Mum was cared for with compassion and dignity. We will always thank the carers for looking after

Mum.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your kind comment about Tripletrees. Mum always had a smile on her face and we will always remember her.

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Review from Liza W (Daughter of Resident) published on 25 November 2022
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Overall Experience

Extremely happy with the services and staff. Cannot fault them on how they look after Mum. She is very happy there. She loves how they treat her and she always has a smile on her face, when I visit. Very welcoming and supportive.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

We're really grateful and appreciate you taking the time to share your experience with Tripletrees - thank you so much for all the support you give us. It's a great pleasure to care for your mum and she is amazing. Once again, thank you.

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Review from Janet W (Daughter of Resident) published on 25 November 2022
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Overall Experience

My mother has been in Tripletrees since May this year. I have found the staff to be very caring and kind. Mum took a while to settle but now seems very happy. Mum struggled with walking but with the encouragement of the lovely staff, she now manages to walk with a frame. Mum lived on her own before

this and it has really helped that she now has the company of others and is encouraged to join in with all the activities the home provides. I would be happy to recommend Tripletrees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your kind review. We are really proud to look after your mum and also she is very grateful to us too. With regards, Tripletrees.

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Review from C R (Sister of Resident) published on 2 December 2021
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Overall Experience

My brother was in Tripletrees care for just over 2 years. The staff looked after him incredibly well and made me feel very welcome, whenever I went to visit. Letting us speak to him on the phone and messaging me during the period of lockdown when we were unable to visit him face to face. He always told

me how happy he was in their care. They informed us of all the changes to his medication and his care requirements due to his special needs. During his last few weeks, we were able to visit any time that was suitable for us, and kept us updated on everything throughout the final hours. Also being concerned about how we were coping, after his passing. We came to regard the staff as extended family.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for all your support during these hard times.

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Review from Edwin T (Respite Resident) published on 13 July 2021
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Overall Experience

Following an attack of Cellulitis in 2020 which caused considerable damage to my legs I spent 10 days in hospital in Haywards Heath, where I was placed on a course of drugs and painkillers. When I was fit to move around in a wheelchair and the hospital was under Covid pressure, they arranged for me

to transfer to Tripletrees as I understand they had a vacant room at that time. I was still wheelchair-bound and on drugs and painkillers. I was allocated a chair in the corner of the general lounge near to the toilet and TV and I was made very comfortable. The bedroom was small for the wheelchair but otherwise comfortable. Eventually, when a larger room became available, I was moved in. The staff were very caring. I was allocated a seat in the dining room next to the kitchen, which made contact with the staff easy. Dining room service was very good as was the food, both quality and quantity, although inevitably, at times, repetitive.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for selecting Tripletrees Care Home and I am glad that you are fully independent with everything now.

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Review from Jayne L (Daughter of Resident) published on 4 March 2021
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Overall Experience

My mum settled in well at Tripletrees in the first couple of days, warming immediately to the loving, caring, kindness of the staff. My experience in dealing with everyone there was brilliant. The management of Mum's care was superb, keeping me informed straight away of any changes in her health and

quickly getting to know and remember her individual needs. Their attention to detail and honest feedback was excellent (especially having to rely on remote communication settling her in, due to the pandemic). They dealt brilliantly with socially distanced safe visits when permitted. Handing my mum's care over to a residential home was the hardest decision I have ever had to make, the staff at Tripletrees made it so much easier. The care and compassion when Mum was diagnosed as being end of life were amazing, treating her with love and dignity. Miraculously, she was only confined to bed on her last day. The support we received throughout could not have been better; they were like family.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you very much for all the support you have given us, and in a very short time, we get to know your lovely mum very well.... many thanks for the lovely review, and we are pleased to know that you are very happy with the very best care and support received for your mum. Thank you once again for choosing us.

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Review from Caroline R (Daughter of Resident) published on 1 October 2020
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Overall Experience

I lost my father in August who had been cared for by Tripletrees. I was very happy with his care. My mother is also cared for at the same home. They made every effort to sit them together. My father visited my mother every day, so when the time came for him to be cared for, he felt this was his next

home and settled in very easily
I live in Scotland and visit every 4 - 6 weeks. Communication is very important to me. The home always keeps me informed, I phone regularly between visits, and they will try to get my mum to speak to me and tell me how she is doing.
When my parents were taken into the home I was impressed by the effort taken to decorate their room with their pictures and belongings, photos and interest were taken in their past life.
When I lost my father, the manager phoned at 5:30 am to warn me he was failing. I was so grateful to be given details as his passing was fairly quick. My father was a smart man, and I was grateful the home ensured he was dressed accordingly, as he would have liked.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for all the support and advice you have given us, and we will continue to give the very best care for your mum. She is in safe hands.
Thank you once again.

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Review from Carol S (Sister of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience

My sister has been in the care of Tripletrees for over 3 years. During this time I have been very pleased with her care and for the kindness shown to her, even though she could be difficult at times due to her health problems. The management's policy of non-restricted times for visiting gave me great

comfort. I knew that I could arrive at any reasonable time and always receive a positive welcome. My sister loved a cuddle, but only from people that she liked, and I often saw members of staff giving her a hug. This always made her smile. The management/staff, whilst remaining friendly, were always very professional. The Covid-19 virus has placed a huge burden on them all, but they never faltered in their care. I can't recommend them highly enough. Thank you to you all for your care for a beloved sister.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your lovely comments and for all the support you have given to Tripletrees and we really love looking after your beloved sister.

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Review from B L (Wife of Resident) published on 12 February 2020
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Overall Experience

My Alzheimer's husband, 89, has been here at Tripletrees for over 15 months and nothing is too much for this excellent residential home who are extremely friendly and welcoming. My husband would like to stay here forever, he is very happy and content. The staff are amazing, all of them are very kind,

friendly, very helpful and accommodating. All residents are well cared for and monitored constantly with safety at all times. You will be lucky to stay here as the standard is very high. Thanks to the owners and of course their remarkable and talented staff.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for all the support you have given to Tripletrees.

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Review from Kim L (Daughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience

Our mother went into Tripletrees following a brief illness and was resident for just over a year. She settled in quickly and felt at home and said the staff were always kind to her. The family were able to visit at any time and were always made welcome. It was a comfort to us to know that when we left

after visiting Mum we could be confident that she was being well looked after. The staff understood our mother and encouraged her to start eating again, and helped to improve her mobility after a couple of spells in hospital. They always kept us informed of any change in her health and updated us on medical professionals' visits. Improvements were constantly being made to Tripletrees for the benefit of residents. Rather than being admitted to hospital, which would have distressed mum, we were grateful that she was able to remain at Tripletrees where the dedicated, caring staff provided excellent end of life care, which was a great comfort to us and we were able to be with her constantly.

Reply from Mrs Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you Kim L, for all the support you have given to Tripletrees.

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Review from Val B (Daughter of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience

My mum was looked after by very caring staff at Triple Trees for just over three years. They had a good understanding of her needs and adapted the care as time went on. There was one key person who knew mum the best and there was excellent communication between the staff. We were kept informed of all

changes, appointments and events. We are grateful that mum was able to stay at Triple Trees until the end of her life. The end of life care meant that she was in a familiar environment with staff who know her and this was so reassuring for her and for the family.
Triple Trees changed owners during mum's time there and they made significant changes and updates, especially with the light and airy conservatory and the outside space. They really tried to make the whole home 'homely'.
Thank you to all the staff for the care you gave our mum.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you, Val, for all the support you have given to Tripletrees.

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Review from Brian H (Son of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience

My Mother had dementia and after two falls at home, we had to find her a Care Home. We looked at a few in the area but we were most impressed with Tripletrees. The Home is well run and the residents are treated with great care and respect. The food is very good. A new conservatory has been added and

my Mother loved to sit and relax in the quiet room. Regular meetings are held where you can ask questions and make suggestions to the Management. They are always keen to listen and make changes where necessary. My Mother often said she was happy here and I would recommend Tripletrees to anyone. Thank you to all the staff for their care and kindness.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Very much appreciated for all the support and suggestions you have given us. Also thanks for being a part of Tripletrees family.

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Review from Sally F (Daughter of Resident) published on 18 September 2019
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Overall Experience

My father became a resident at Tripletrees in March 2019 after a month-long stay in hospital. From the moment he arrived there he was given wonderful care. They rehabilitated him and got him interested in walking and enjoying his food again. The management and staff are extremely caring to residents

and their families. My father started to deteriorate and knowing our families' wish to keep him from going back into hospital, they agreed with his GP to give him end of life care. He died peacefully on August 19th with Tripletrees staff giving him the most compassionate care. We were so grateful.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Sally, thank you for your good support. It was a great pleasure to look after your dad.

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Review from Peter B (Son-in-law of Resident) published on 19 August 2019
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Overall Experience

My mother-in-law was a resident from September 2018 until April 2019.
Both my wife and I noted that the standard of care was very high (reflected in the recent QCC report).
The staff were always helpful and my mother-in-law was at all times, clean, well presented and free of any urine infections,

having suffered considerably before being a resident.
The subsidiary care was also of a high standard, such as haircutting, nails painted, entertainment provided.
Medical care when required was available very quickly.
A very well run care home.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Huge thanks for being a part of Tripletrees' family.

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Review from Roger H (Son-in-law of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience

My Mother-in-law arrived at Tripletrees in February 2018 following several weeks in hospital after a major operation to repair a broken hip. This was sustained when she fell in December 2017 and was alone on the floor of her house for about 10 hours before being found and medical assistance was available.

Since her arrival at Tripletrees, there has been a general improvement in her health and well being. She is now settled and happy. This is thanks to the calm, gentle and professional care provided by the manager and her dedicated team. We are able to visit at any time and always made to feel very welcome.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for all your support to Tripletrees.

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Review from Caroline S (Granddaughter of Resident) published on 8 November 2018
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Overall Experience

I have found the staff at Tripletrees to be very caring and attentive to my Nan's needs. The nursing staff and management are wonderful and take a personal interest in the care they provide. The leisure and lifestyle worker has provided some fun and valuable activities. He spent time getting to know

my Nan and appreciate her qualities. My family and I have been made to feel very welcome whenever we have visited. It has been lovely knowing that she is well cared for.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your support

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Review from Stephen J (Son of Resident) published on 26 October 2018
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Overall Experience

My father was a resident at TripleTrees for 27 months until his unfortunate passing in September 2018. During this time there has been a change in ownership which is resulting in many improvements to the facilities which can only be good for the residents. I have always found the management and staff

to be hard working, courteous and considerate. On my visits, I was always greeted with a smile, a cup of coffee and an update on Dads situation. Dad got on well with all the staff, he felt safe and secure and I would like to thank the staff for treating Dad with dignity and patience during his stay at Tripletrees. Keep up the good work.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you Steve for your kind words :)

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Review from Malcolm R (Son of Resident) published on 10 August 2018
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My father came to Tripletrees in early March 2018 as living at home with four daily care visits plus 'meals on wheels' was no longer really practical for him. He settled in well but his health continued in a steady decline that had been going on for around a year following a fall and brief hospitalisation.

However, despite the excellent care he was receiving plus visits from various family members, he sadly passed away in late June 2018. He could not have been better attended to and cared for in his final months of his ninety-six years.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your kind words.

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Tripletrees Residential Care Home

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Funding & Fees Guide for Tripletrees Residential Care Home

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