Tripletrees Residential Care Home

70 Ferndale Road, Burgess Hill RH15 0HD
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9.9 62 Reviews
  • Tripletrees Residential Care Home, Burgess Hill
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Care Provided by Tripletrees Residential Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Follett Care Ltd
  • Person in charge
  • Emily George (Registered Manager)
  • Admission Criteria
    • MON TO SUNDAY, BEFORE 5PM
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Tripletrees Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £980 – £1,300
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,499

  • Depends upon the care needs
  • (these prices are only a guideline, please contact Tripletrees Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24/7


  • Parking

  • Own parking


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Tripletrees Residential Care Home Reviews (62)

Total of 62, showing 61-62
9.9

Tripletrees Residential Care Home has a Review Score of 9.9 (9.902) out of 10, based on 38 reviews in the last 2 years. Over all time Tripletrees Residential Care Home has 62 reviews.

Overall Experience

  • 58
  • 4
  • 0
  • 0
  • 0

Date Published

62
4
10
38
24

Review from Glenda Y (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for at Tripletrees for just over three years. During this time she blossomed. The staff are extremely loving and caring and treated mum with respect and dignity. We were always informed of visits by the GP, changes in medication and any other issues. Mum enjoyed outings to local places
and activities within the home. The staff also took the time to chat to her about her favourite photographs, and to ask us about other memories so that they could interact with mum more easily. Sadly mum lost her battle with dementia in March 2018. The care she received during her final days was excellent. My brother and I were at her bedside holding her hand and once again the staff could not have done more for us. Thank you to everyone at Tripletrees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Glenda, I really appreciate your positive feedback about our Tripletrees. I'm very happy that we had opportunity to look after your Mum and getting to know very friendly and caring family members like you and your brother. We do take pride in caring to our lovely residents needs the best way we can. Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Catharine R (Daughter of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express more clearly how wonderful this home was in looking after my mother. All of the staff showed care and feelings to her ensuring she was comfortable, clean and helped her feel less confused by taking time to talk to her.
When you first enter the home I found that I was always welcomed
with a smile. When you visit your relative, you can see how the staff are with all residents.
My mother's room was spacious and welcoming, a very comfortable bed for her which was so much better than her previous home.
My mother died in the home a few weeks ago but I will never forget how well she was looked after they constantly popped in to ensure that she was comfortable even though they were very busy with other residents. This helped me, knowing that she was being cared for right up to the end.

Reply from Emily George, Manager at Tripletrees Residential Care Home

Thank you, Catharine, for all your support and being part of Tripletrees.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Tripletrees Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Tripletrees Residential Care Home is calculated as follows: ( (406 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 449 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tripletrees Residential Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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