The New Grange Care Home

10/16 Homefield Road, Worthing BN11 2HZ
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9.6 83 Reviews
  • The New Grange Care Home, Worthing
The New Grange is situated in central Worthing, directly opposite the local hospital. It is ideally situated, with the seafront, town centre, coach and bus terminal and Worthing main line railway station, all less than a mile away.

All have ample parking facilities in carparks that allow visiting without any concerns to parking restrictions. The bedrooms are over two floors, with the main common rooms situated on the ground floor. They welcome the personalisation of these rooms by the families. Each floor has assisted bathing and showering facilities for the ease of residents with these requirements.

The home aims to provide the highest quality of holistic person centered care within a lovely homely environment. The central focus of caring is to promote the wellbeing and fulfillment of residents.

The New Grange has undergone refurbishments works on bedrooms and communal areas. All bedrooms have been decorated and are colour co-ordinated from Bed Linen to Furniture.

Staff training is high on their agenda, with mandatory and specialist training being undertaken.

A full range of facilities and services are offered including:

Three lounges

Large garden with patio and decking and garden furniture

Hairdressing salon

Doctors Surgery

Home-cooked food

Range of activities

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Care Provided by The New Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The New Grange Care Home Ltd
  • Person in charge
  • Emma Ronney (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for The New Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £950 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,500
  • (these prices are only a guideline, please contact The New Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The New Grange Care Home Reviews (83)

Total of 83, showing 1-20
9.6

The New Grange Care Home has a Review Score of 9.6 (9.597) out of 10, based on 12 reviews in the last 2 years. Over all time The New Grange Care Home has 83 reviews.

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Review from J S (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care home. The staff are very caring/friendly to Dad and nothing is too much trouble. Food provided is excellent and they even offer us meals if we are there. The lounges and dining room are clean/disinfected after use several times a day. Residents are encouraged to take part in activities
most days and entertainment is provided weekly, visiting singers and "old time" music played each day, which Dad and the other residents love. I feel satisfied Dad is being looked after and well cared for.

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Review from W N (Friend of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the care home to be very welcoming, clean and fresh. Staff that I met were very polite and welcoming and nothing was a problem. Other residents that I saw seemed very relaxed and happy. Overall, it seemed a lovely, friendly home.

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Review from M S (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The New Grange Care Home has a really caring atmosphere. The staff are consistent so there is always a familiar face. Any medical issues are dealt with promptly with generally good communication to the next of kin. The decoration around the home including photos of the residents is always current cheerful
and colourful! A social media platform page shows the activities that are offered on a daily basis to keep the family informed.

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Review from S J (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely home my mum has been here over two years and has been treated with dignity and respect - staff however need to greet families with a smile and say hello (only certain staff do this). The home itself is bright and sunny but lacks a homely feel - I know that it's hard as it's a small
home and all the residents are together mainly in one room and some are more mobile than others and tend to walk around with nowhere to go apart from a small lounge area. Which looks exactly the same as the main area, maybe a change of furniture or create a homely lounge.

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Review from P H (Sister of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring home. Relatives are made very welcome. It's always a pleasure to visit my brother and to chat with the staff and residents.

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Review from Adele M (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled really well at The New Grange Care Home. The team of staff are so caring and work extremely hard and long hours, this doesn't deter them from caring for all the residents on an individual basis, treating each resident with dignity and respect. Mum suffered a heart attack and the team were
quick to respond and get the medical care she needed. The care she has received has been amazing. Thank you.

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Review from Gordon D (Husband of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything that has been done throughout the whole year has been done with care, kindness and indeed love. Nothing has been too much trouble, everything asked for has been done, at all times, particularly on the health and well-being side. The property is always clean and well maintained and kept warm
when necessary. Well done New Grange and thanks.

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Review from Madeline H (Daughter-in-law of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very comfortable that my relative is happy and well looked after.

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Review from J P (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always welcoming and friendly. Home is bright and cheery. Extra effort was made to improve and decorate the environment. The food was very good and freshly prepared. Lots of extra activities to keep residents engaged as much as possible.

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Review from Michelle T (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (and late Dad) were admitted in May 2020. The staff have always been lovely, and I have been involved in all the decision-making with them.
I feel that Mum is safe and secure there.

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Review from R M (Daughter-in-law of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run home with good leadership and happy staff. Always greeted with a smile, treat residents with dignity and respect and very interactive with all no matter which level of dementia. Lovely home-cooked meals, plenty of activities, always kept updated on family members (mum) and nothing is
ever too much, always on the ball.

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Review from Anita M (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The philosophy of the home was positively reflected in the way the staff related to the residents. They were attentive and caring and there are a lot of activities for residents. The downside was that it was very institutional, with all residents sitting in one large room, particularly as the weather
became colder and there were fewer places for them to go. There is a small room which is hardly used as there is no atmosphere due to it being a walk-through area. On occasion, I was asked to buy more clothes for my mother, pyjamas, trousers, tops etc. but when I went there she was often wearing someone else's clothes. I did ask for her to be in her own clothes but this was never kept to. I also wrote an email which was never responded to, despite sending it three times. This may have been that they knew she would pass away soon, but this was not mentioned to me. When my mother passed there was no acknowledgement by management, no sympathetic email or card, which we thought poor.

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Review from Christina T (Wife of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wish to say that my dear husband is very well cared for and just loves the drumming you do on a Tuesday. I am so happy we can now be together again; thank you all. Love the staff, and the meals are very good - just a big thank you.

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Review from Joyanne W (Friend of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit a family friend and was very impressed with the general cleanliness of all the areas we went to. The staff were friendly and helpful and showed great care, kindness and compassion. The Covid precautions were all adhered to and it felt very safe. We were so glad our friend was in such
a lovely place.

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Review from P K (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly. I get offered to stay and eat with my mum every time I visit.
They always treat her with respect.
Able to speak to management whenever I want. Cannot fault the care she has there and she has the freedom to walk around.

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Review from N R (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at several care homes and this is the one where management made us feel the most welcome. The staff and residents looked happy and the rooms were beautifully decorated. Dad settled in very quickly and was in a better routine and more engaged than at home. We are always invited to eat with
Dad and there are no restrictions to visiting hours - I am there every day spending quality time with him. The food menu is excellent - great variety. The entertainment/activities team are brilliant and you can see what they have been up to on social media - fantastic photos. The two barbecues we attended this year were extremely well organised - hats off to the kitchen staff, creative team and staff in general.
Any concerns you may have, don't be shy, speak to the staff and they will resolve it for you. The diversity of staff for me is great as it helps with communication. They all do their jobs with a smile - they are the reason why the residents are happy. Thank you.

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Review from Shane J (Son of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent and the improved facilities allow for a really comfortable and dignified stay for the residents. I feel relaxed knowing that my mother is receiving such good care.

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Review from Jeanette F (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so comfortable with plenty of staff around all the time. It is clean and has a lot of room for residents who range from not having dementia to those with severe dementia. The same staff are still there since my mother moved in 3 years ago, which I think says a lot about the atmosphere.
They all know what each resident needs as well as their personalities, and that makes me confident my mother is comfortable and looked after. The daily activities clearly stimulate residents which keeps them motivated.

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Review from Hannah M (Granddaughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted my grandfather is at the New Grange. The home is lovely and the level of care is excellent. The staff seem to genuinely care about the residents and I feel my grandfather is in the best hands. The entertainment I have seen is wonderful - singing, dancing, snake handling and BBQs and garden
parties in the summer. The staff join in with enthusiasm and some even come in on their day off. The management are always helpful and friendly, even going as far as to help fill in forms. When my parents and I visited a few months ago, we were invited to join my grandfather for lunch (which was delicious). I can't imagine a more lovely care home.

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Review from Manal D (Daughter-in-law of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very good in getting my father-in-law settled in. His condition has improved since he moved into The New Grange care home. He is well looked after and has been very happy with the staff and food provided.

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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for The New Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for The New Grange Care Home is calculated as follows: ( (93 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 144 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The New Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about The New Grange Care Home

What types of Care is The New Grange Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The New Grange Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does The New Grange Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at The New Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The New Grange Care Home to the centre of Worthing?

0.6 mile(s) as the crow flies, distance by road may be significantly further.