The New Grange Care Home

10/16 Homefield Road, Worthing BN11 2HZ
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9.6 83 Reviews
  • The New Grange Care Home, Worthing
The New Grange is situated in central Worthing, directly opposite the local hospital. It is ideally situated, with the seafront, town centre, coach and bus terminal and Worthing main line railway station, all less than a mile away.

All have ample parking facilities in carparks that allow visiting without any concerns to parking restrictions. The bedrooms are over two floors, with the main common rooms situated on the ground floor. They welcome the personalisation of these rooms by the families. Each floor has assisted bathing and showering facilities for the ease of residents with these requirements.

The home aims to provide the highest quality of holistic person centered care within a lovely homely environment. The central focus of caring is to promote the wellbeing and fulfillment of residents.

The New Grange has undergone refurbishments works on bedrooms and communal areas. All bedrooms have been decorated and are colour co-ordinated from Bed Linen to Furniture.

Staff training is high on their agenda, with mandatory and specialist training being undertaken.

A full range of facilities and services are offered including:

Three lounges

Large garden with patio and decking and garden furniture

Hairdressing salon

Doctors Surgery

Home-cooked food

Range of activities

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Care Provided by The New Grange Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The New Grange Care Home Ltd
  • Person in charge
  • Emma Ronney (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for The New Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £950 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,500
  • (these prices are only a guideline, please contact The New Grange Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The New Grange Care Home Reviews (83)

Total of 83, showing 41-60
9.6

The New Grange Care Home has a Review Score of 9.6 (9.597) out of 10, based on 12 reviews in the last 2 years. Over all time The New Grange Care Home has 83 reviews.

Overall Experience

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Review from Daphne C (Wife of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring as they are doing a difficult job. The meals are nutritious and varied.

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Review from E B (Sister-in-law of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my visit, found it very well run. Staff very cheerful and prepared to look after everyone comfortably, could not do enough smiling, a good word all around. Very happy environment enjoyed my visit.

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Review from J C (Niece of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been extremely well looked after at New Grange. The staff are so kind, caring and friendly. Last week it was my uncle and aunts Diamond Anniversary and the home put on a wonderful 'get together' there. It was absolutely brilliant and emotional. They sorted everything from entertainment,
food and a special card from the Queen. They made sure that my uncle was comfortable from beginning to end. A big 'thank you'.

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Review from Jayne W (Daughter-in-law of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Like most families, we were worried about having to put my father in law in a care home and how he would settle, but actually he has settled well. The home always makes sure to keep us informed of how he is and when he is poorly and we have complete faith they will keep him safe and comfortable. The
staff understand that it is a difficult time for families and have been as kind and supportive as they can.
Today the home put on a special diamond wedding celebration on for my in-laws and they even went to the trouble of organising a card from the Queen, the Mayor to attend and an Elvis impersonator along with a lovely buffet. We were able to bring in champagne and invite all the people that would have come along if it had been a normal family celebration at home, and we were able to have use of a room just for us all, which made what could have been quite a sad day because of my father in law's dementia and frailty, into something special for them both and all the family that attended.

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Review from Ami G (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend highly enough. The care my father and our family received was excellent, we knew without doubt that he was being very well looked after.

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Review from Tracey W (Daughter of Resident) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home. Everyone is so kind, caring and friendly. Such a relief to see my mother receive kind, friendly and compassionate support. I feel so lucky to have come across this place. The perfect choice. I would recommend to anyone, even I feel part of the family. They really go to great
lengths to make the residents and visitors feel at home. Thank you all of you.

Reply from Emma Ronney, Registered Manager at The New Grange Care Home

Thank You Tracey, this was lovely to read, I will pass your feedback to the staff.


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Review from J D (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has benefitted greatly in The New Grange.
She is also happy there so that is recommendation enough.

Reply from Emma Ronney, Registered Manager at The New Grange Care Home

Thank You for your Feedback, we are currently in the process of recruiting a new activities coordinator and in the interim, we have arranged for outside entertainment daily until we have one in post.


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Review from K T (Daughter-in-law of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Individual needs and wishes catered for in a cheerful environment with well thought out activities, excellent meals giving enough of a timescale for residents to eat at their time of choosing and pace of eating. As residents become unable to use the toilets themselves, this is detected quickly and there
is no smell so often associated with other care homes. It will be much appreciated by visitors when the car park is extended.

Reply from Emma Ronney, Registered Manager at The New Grange Care Home

Thank You for your feedback.


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Review from Marilyn R (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and care cannot be faulted. Always kept informed on both health care and activities organised. Quarterly meetings with management for friends and family of residents. Although can always speak to all members of staff at any time without the need for an appointment. Excellent care given.

Reply from Emma Ronney, Registered Manager at The New Grange Care Home

Thank You for your feedback.


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Review from Jean S (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Compared to my mother's previous care home the New Grange is more like a hotel. All staff are courteous, caring and adaptable to the resident's needs. My relative has been living here for nearly 3 years and I am totally confident in the care she receives.

Reply from Emma Ronney, Registered Manager at The New Grange Care Home

Thank you very much for your recent review.
We are currently in the process of recruiting a new activities coordinator, in the interim, we have arranged for outside entertainers in every day and the care staff are also carrying out activities. Thank You, Emma.


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Review from Jenny B (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident of this care home in February of this year and was extremely anxious and disorientated at first.
However, with the care and support of staff (in often difficult circumstances) she has settled and now enjoys life at The New Grange. Thank you, everyone.

Reply from Emma Ronney, Registered Manager at The New Grange Care Home

Thank you for your Feedback.


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Review from Loraine B (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the time I have spent visiting the home to see my Mother I have found it to be a very comfortable and relaxed atmosphere. Everyone is very friendly and helpful, nothing is too much trouble and they go out of their way to make the residents happy and join in any activities or musical events that
take place every week. They also have the services that certain residents require on a weekly or periodical basis i.e., chiropody and hairdressers and they carry out other treatments that perk up the ladies, namely manicure. I know my Mum enjoys this pampering. All in all, I feel it is a very professional and efficiently run home.

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Review from Daniella S (Granddaughter of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my granddad's experience has been positive. A few minor hygiene issues have been noticed but very minor details. The team here are always connecting with the residents and personable.

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Review from Julie F (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very efficient, caring and friendly high level of knowledge and good homemade food cooked to a very high standard every day. Very pleased with the level of care and all the activities that take place.

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Review from C D (Daughter-in-law of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A family member has been in The New Grange for several years and has always been well cared for and treated with utmost respect.
Staff are fantastic and go above and beyond to care for residents and support their families.

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Review from A D (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has deteriorated significantly during the years she has been a resident and the staff have always supported the family to understand her condition and needs.
Mum receives the best care and is always kept clean, well dressed and comfortable.
Staff are always smiling and friendly and make
time for a chat regardless of how busy they are.
Thank you.

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Review from Stacy W (Relative of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home, kind and caring staff, always happy and chatty. My father has fitted in well and enjoys his stay here, would recommend to anyone.

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Review from L D (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A small family style well-managed care home (42 bed). Staff always most helpful and correctly focused on the residents. Phone calls directed to individuals wherever possible (medical routines permitting). Dedicated kitchen, welfare and activity coordinators. Regular indoor activities, plus garden events
occasionally, including volunteers displays, outdoors catering/BBQ's and music/singing/dancing!

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Review from Stella D (Daughter-in-law of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this home very good. The staff are all so friendly also there is lots of entertainment.

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Review from Louie D (Grandson of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and clean. My nan likes it here.

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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for The New Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.597 for The New Grange Care Home is calculated as follows: ( (93 Excellents x 5) + (44 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 144 Ratings = 4.597

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The New Grange Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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