Victoria Lodge Care Home Ltd

48/50 Shakespeare Road, Worthing BN11 4AS
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9.4 34 Reviews
  • Victoria Lodge Care Home Ltd, Worthing
Victoria Lodge Dementia Care Home was originally opened in October 1989, and is comprised of two flats for elderly residents with dementia.

Victoria Lodge is approximately one mile from Worthing's town centre and 15 minutes walk from the town's seafront and only 20 minutes from Brighton.

All residents are treated as individuals and their independence, privacy and dignity is of utmost importance at all times.

Victoria Lodge thrives on laughter, fun and most of all the quality of care and happiness of the resident. Staff strive to respect all those who live and work there at all times.

At Victoria Lodge, staff believe in the therapeutic benefits of providing a pet-friendly environment.

Each resident will be allocated their own carer who will assist them in their needs, whether it bathing, dressing or even shopping.

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Care Provided by Victoria Lodge Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Victoria Lodge Care Home Ltd
  • Person in charge
  • Nissy Sam (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Victoria Lodge Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £950 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £975 – £1,550
  • (these prices are only a guideline, please contact Victoria Lodge Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted throughout the day, however visiting during mealtimes is discouraged.


Victoria Lodge Care Home Ltd Reviews (34)

Total of 34, showing 1-20
9.4

Victoria Lodge Care Home Ltd has a Review Score of 9.4 (9.420) out of 10, based on 7 reviews in the last 2 years. Over all time Victoria Lodge Care Home Ltd has 34 reviews.

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Review from A B (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for almost two years and we cannot fault the care she has received. Every member of staff is kind and caring, they make such an effort to make the residents feel happy, comfortable, and loved. We have seen this for ourselves when visiting her and also at the various events they
have laid on at Xmas, summer, etc. My mother is very settled and very happy.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you so much for your very kind review of the home and staff.


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Review from Cathy Q (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Victoria Lodge for almost a year. The carers, staff and management go out of their way to not only ensure she is given excellent care but that she is made to feel ‘at home’. The personal touches like stockings for Christmas for the residents, the family-style lunches
that are put on for all sorts of occasions, the fact that the carers know how I like my coffee and remember my name and the various outings and crafting that is done daily with the residents is all ensuring that my mother’s stay at Victoria Lodge is enjoyable.

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Review from Allan F (Husband of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since last October the care she has received has been outstanding all the staff from manager downwards have had to be patient in trying to get her settled. At last things are getting better and that is due to the caring staff.
My sincere thanks to them all.

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Review from Sandie M (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are like a little family to my mum and to us. We are always greeted with a smile, tea and cake when we go in to visit Mum. The staff are outstandingly kind and gentle with Mum and always keep us informed immediately of any medical problems. The staff work really together well and seem like
a happy family too. Mum enjoys the activities that one particular member of staff organises and loves the lovely chef's cooking.
My mum has a lot of problems and the managers have helped me navigate the very difficult world of getting the psychiatric service to help get my mum's medication right. Their aim is for Mum to be as settled as she can be with all her anxiety and to be able to be awake and happy and enjoying the activities and people around her. They do not want her to be over-medicated and asleep, which would be a lot easier for them I am sure. They and their fantastic team are great advocates for fostering human dignity and happiness above all things.

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Review from Lydia E (Sister of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been cared for by Victoria Lodge for approx three years.
I was told she would be treated like a member of a family, and I find that to be absolutely true. She has a delightful room with her own bedroom furniture and a very necessary toilet facility of her own.
She is happy always smiling.
She has put on weight being barely six stone on arrival. It feels homely and informal. Residents enjoy many activities.
Special days and Birthdays are celebrated with a party atmosphere, sometimes with music and a little dancing. A chef-made cake always presented on the Birthday. The conservatory always decorated depending on the occasion.
My sisters health is monitored and I am kept updated with any adjustments necessary.
I have every confidence in the care given at Victoria Lodge I know my sister will have their attention and I will always be kept in the link, with photos, videos email and phone messages.
I have every respect for all at Victoria Lodge.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you so much for your very kind review and continuous support.


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Review from Jeanette Z (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were recommended to go to Victoria Lodge from our mum's care team. A very small, homely care home, for EMI. As always there will be 'bedding in' issues, but the standard of communication, support and help I have always received, when communicating has been excellent. The home has regular enrichment
experiences for all the residents. When recently visiting Mum there was a live, old style singer there. He interacted with the residents in a lovely way and they thoroughly enjoyed this, singing along and clapping in time. There is a nice garden to sit outside in the warmer months. I personally like visiting in that outdoor space. There are facilities that you can use, like the hairdresser, podiatrist, optical services etc., that come to the residents too. The manager is very organised and keeps us informed, as do the staff.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

We really appreciate your kind review, thank you.


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Review from H Z (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is so happy and settled at Victoria Lodge. The staff who look after her are very connected to her and know her likes and dislikes. Each time I visit, I see how relaxed Mom is and that is a testament to the warmth and care of the staff who are just brilliant with her. The manager has helped me throughout
the process of Mom arriving there and now, being settled and happy. She communicates with me and keeps me up to date with anything that needs attending to for Mom on the admin side, and I find that the staff are good at passing messages on so that everyone is up to date with aspects regarding Mom's experience there. I warmly recommend Victoria Lodge to anyone considering a placement there for their loved ones.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you so much for your lovely review.


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Review from Lorraine P (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum spent her final 3 months here after being discharged from hospital in Oct. 22. Although never wanted to have to go into residential care, she couldn't have gone to a better home. It was homely, welcoming, and clean with exceptionally caring staff and tasty, nourishing food. Mum was fed when
she needed help, kept clean, comfortable and received whatever was requested for her needs and was treated with respect. Everything was for the safety and care of the residents and I can't thank the team of the hardworking staff enough (from the cleaner, laundry lady, chef/cooks, handyman, carers, and activity lady to the manager). All of them make it such a special home.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you so much for your kind words of appreciation.


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Review from Sally F (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our adored mother was discharged from hospital straight to Victoria Lodge during Covid and we are so pleased that they chose this care home. The staff and management were always friendly and kind to us and their tender and sympathetic care of our mother was excellent and better than we could have hoped
for. They always managed her medical conditions well and referred to the local GP when needed and we could tell that Mum was being well looked after just by her coordinated and fresh appearance and the fact that she was calm and seemed settled. The staff made a lot of effort to entertain the residents especially when Covid put a hold on many of their regular events. It is a terribly sad thing to witness the decline of one's beloved mother, but everyone at Victoria Lodge made this easier for us with their genuine and sympathetic concern and their tender loving care of our mother. We would recommend this home and thank everyone at Victoria Lodge for everything that they did.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you for your very kind review of the care home and the care your mother received.


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Review from V M (Daughter of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was moved into Victoria Lodge in Oct 2021, after a spell in hospital. The care home was organised by a social worker. It was during covid and therefore there have been strict restrictions in place and visiting has been very limited and only for 45 minutes at a time, so I have not yet seen
around the home or met any other residents. It’s very hard to rate on such limited access. I have found all the staff to be very kind and helpful and Mum always looks clean, happy and very well cared for. She is always in her own clothes and is treated with respect, dignity and kindness. The home provides activities for the residents, which was important to me as Mum loves art and crafts and enjoys puzzles and quizzes. Mum has a regular hairdresser and chiropodist visits and the staff are very diligent about calling the surgery for advice, whenever she is unwell. Overall, I am extremely happy with the care provided and all aspects of the home that I’m aware of.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you for your very kind review. This is really appreciated by all the staff.


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Review from L J (Power of Attorney of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Victoria Lodge keep me informed of my godfather's progress. They are friendly and helpful. They genuinely care. My godfather has always said he didn't want to go in a home, but he is so happy at Victoria Lodge.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you so much for your lovely review. This means a lot to all at Victoria Lodge


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Review from Richard B (Son of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important consideration in choosing a care home is the staff. At Victoria lodge, you have a stable team that work well together, are caring and will always do what is required and beyond for your relatives, alongside management that allows that to happen. Thank you all so much for looking after
Mum and Dad.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you so much for your very kind review and appreciation of the hard work of all the staff.


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Review from Coral K (Daughter of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beloved mother lived at Victoria Lodge for six years and three months (up to her sad death in mid-August 2021), and she really enjoyed the social interaction with other residents and staff and loved the good food and activities. Everyone at Victoria Lodge took great care of her and treated her with
true respect and kindness and as a result, she was usually happy (despite her multiple illnesses, including Alzheimer’s and vascular dementia). Thank you to all the kind, caring and professional staff at Victoria Lodge.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you very much for your kind review. We will endeavour to work on those areas of concern for you.


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Review from Jane C (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents were in this home for two years. The staff care for them deeply and they have good entertainment and stimulation. The meals are nourishing and they have plenty of tea and coffee and snacks between meals.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you so much for your very kind response.


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Review from Christine C (Daughter of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Victoria Lodge for four and a half years. She was always treated with dignity and respect. My mother's needs and care were performed to a high level. We found the care workers to be always kind to the residents. Prior to covid, we visited my mother regularly and we were always
welcomed into the home. Obviously, for the safety of the residents, visits had to be curtailed but during the week leading up to my mother's death in June, we were able to spend a lot of time with her. I cannot praise the staff enough for their love and care.

Reply from Vasanti Patel, Owner/Manager at Victoria Lodge Care Home Ltd

Thank you so much, the staff work incredibly hard and its always lovely to have such lovely feedback


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Review from Kenneth B (Son of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away last month, after spending over 4 years at this lovely Care Home. She was treated with dignity and respect throughout her stay and received excellent care. There was a period of a few months in early 2018, after a short stay in hospital, when my mother lost the ability to
eat. It was only the dedication and encouragement of the manager and the staff that got her through that period. Victoria Lodge provides a secure, homely environment and a number of activities to keep residents stimulated. The staff are wonderful and I visited regularly until the pandemic, when I was always made to feel very welcome. I appreciated the actions taken by the Home to keep Mum safe from Covid and whilst not able to visit her for many months, I was regularly informed of her health and general wellbeing. During the final weeks of Mum's life, the manager and staff were very supportive to the family.

Reply from Vasanti Patel, Director at Victoria Lodge Care Home Ltd

Thank you so much for your kind words, Ken. The staff work so incredibly hard to look after all our residents so a review like this is greatly appreciated. Vasanti.


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Review from Iain H (Son of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Victoria Lodge from October 2017 until his death on 2 January 2020. In all that time I have been very pleased with the care he has received. He has been treated with respect and dignity. When he arrived his physical health was very poor but he rapidly improved with the care,
treatment and good food he received. As his mental health deteriorated the staff responded appropriately. In his final days, he was lovingly cared for with great kindness and sensitivity for 24 hours a day. The staff were always very accommodating and welcoming when we visited.

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Review from Len T (Son of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In May 2013 GPs told us that the time had arrived to find a care home for my mother. It was with much trepidation that we began the worrying process of finding a home for her. We looked at many but the warm welcome we received and the confidence the staff instilled in us made us determined to secure
her a place at Victoria Lodge. Visitors are warmly welcomed at any time proving that the staff are confident that everything is always in order. Residents are encouraged to spend their time in the communal areas where there is a varied activities programme including arts and crafts, visiting musicians and dancers and trips out. There is a high standard of cleanliness and the food, cooked on the premises, is fresh and delicious with a good choice of menus. Birthdays and notable dates throughout the year are celebrated much to the residents delight. Victoria Lodge improved my mum's quality of life, looked after her with kindness and gave me peace of mind knowing that she was safe.

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Review from Carol F (Daughter of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited Victoria Lodge, I instinctively knew it would be the best place for my mum, she was a wanderer and a great escapologist. Everyone there welcomed her with open arms and never tried to crush her spirit, in fact they overcame her challenges with great aplomb, Mum was never distressed
and always smiling. The activities and trips out and about, were excellent and I loved the closed Facebook page that showed what everyone had been up to.
I only ever visited Mum on spec, not because I had concerns, but because of work rota’s, but every time I did visit, it was always the same, everyone was happy, contented and being treated as the individual people as they are. Personally I couldn’t recommend Victoria Lodge more highly. Sadly my mum passed away recently, but again, the manager and her team have been extremely supportive to myself and my family.

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Review from Richard V (Son-in-law of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Victoria Lodge for eight months and we have been very happy with the care and kindness shown by members of the staff. We cannot commend Victoria Lodge enough for their hard work and giving priority to the needs and well being of their clients.

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Current Review Score: 9.4 (9.420)

Overview of Review Score

The Review Score of 9.4 (9.420) out of 10 for Victoria Lodge Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Victoria Lodge Care Home Ltd is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Victoria Lodge Care Home Ltd is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Victoria Lodge Care Home Ltd

What types of Care is Victoria Lodge Care Home Ltd registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria Lodge Care Home Ltd provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Victoria Lodge Care Home Ltd have?

There are 19 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Victoria Lodge Care Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Victoria Lodge Care Home Ltd to the centre of Worthing?

0.3 mile(s) as the crow flies, distance by road may be significantly further.