Victoria Lodge Care Home Ltd

48/50 Shakespeare Road, Worthing BN11 4AS
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9.4 34 Reviews
  • Victoria Lodge Care Home Ltd, Worthing
Victoria Lodge Dementia Care Home was originally opened in October 1989, and is comprised of two flats for elderly residents with dementia.

Victoria Lodge is approximately one mile from Worthing's town centre and 15 minutes walk from the town's seafront and only 20 minutes from Brighton.

All residents are treated as individuals and their independence, privacy and dignity is of utmost importance at all times.

Victoria Lodge thrives on laughter, fun and most of all the quality of care and happiness of the resident. Staff strive to respect all those who live and work there at all times.

At Victoria Lodge, staff believe in the therapeutic benefits of providing a pet-friendly environment.

Each resident will be allocated their own carer who will assist them in their needs, whether it bathing, dressing or even shopping.

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Care Provided by Victoria Lodge Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Victoria Lodge Care Home Ltd
  • Person in charge
  • Nissy Sam (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Victoria Lodge Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £950 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £975 – £1,550
  • (these prices are only a guideline, please contact Victoria Lodge Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted throughout the day, however visiting during mealtimes is discouraged.


Victoria Lodge Care Home Ltd Reviews (34)

Total of 34, showing 21-34
9.4

Victoria Lodge Care Home Ltd has a Review Score of 9.4 (9.420) out of 10, based on 7 reviews in the last 2 years. Over all time Victoria Lodge Care Home Ltd has 34 reviews.

Overall Experience

  • 26
  • 8
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Date Published

34
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27

Review from Gillian C (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum could not be in better care than Victoria Lodge.
We were desperate for her to stay here knowing she would be on safe, caring and loving hands.
I have rarely witnessed such human compassion than here, this is home from home.
As a relative I have had huge support and kindness from all of the
wonderful staff here, never made to feel like we are just a number and treated as one of the family which is how you feel when you are part of this lovely place.
Thank you is never enough for saving my mum.

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Review from Linda P (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Victoria Lodge and the staff. They are the most caring people I know. They keep the residents active most days. I believe this is why my mum is thriving almost 7 years into dementia and at 92.
It truly is one of the best care homes I’ve come across. I would highly recommend Victoria Lodge for
any person with dementia. I live in Canada and know I do not have to worry about my mum.

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Review from Georgina D (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Victoria Lodge. Since my Mother moved there in April/May 2018 she has been happy and content. On my visits to her, I have always been impressed with the care she has received, staff have always been attentive and compassionate. They create a warm, friendly atmosphere. They
always keep me informed of her health, and general well being.
I am confident that she receives the care her frail condition requires.

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Review from Nissy S (Regular Volunteer) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria Lodge Care Homes overall standard is excellent.
All medical needs are taken care of and the home has a good relationship with all the required professionals.
Trust is a hard thing to gain when you hand over a family member to someone else to care for but I have trust in Victoria Lodge and
the excellent director and staff who make the home work so well.

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Review from D A (Son of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful staff, pleasant and relaxed home and garden in a quiet area. Residents encouraged to suggest and participate in activities.

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Review from S R (Relative of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my auntie received at Victoria Lodge was absolutely fantastic. We were impressed by every member of staff. We were always met with a friendly smile and a cup of tea. The high standard of care at Victoria Lodge meant that we could relax as a family knowing my auntie was in the best hands, always
warm, clean comfy and well fed with lovely fresh food. I would recommend Victoria Lodge to anyone and everyone.

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Review from Roger S (Nephew of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome and always caring to residents. Warm, cosy, friendly atmosphere and extremely good staff who are instantly in attendance if a resident needs assistance.
Just about the best care home I have ever seen or been to and we were kept regularly informed with regards to my aunt's situation.
We
literally cannot fault the place!

Reply from Vasanti Patel, Director at Victoria Lodge Care Home Ltd

Thank you for your very kind comments Roger


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Review from Sarah (Daughter of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would thoroughly recommend this lovely care home, the care is exceptional, the home is very warm and welcoming. The staff are extremely kind and caring, nothing is too much trouble for them. They are very professional and passionate about the quality of care each resident receives and they are all
treated as individuals. There are daily activities arranged, hairdresser and a beautician visit the residents weekly.
My mother has been a resident for over a year now and I can honestly say I now have peace of mind. She is very well taken care of, always given choices regarding her care, what food she eats and there is always someone there to take time to talk and chat and even hold her hand if she's feeling confused.
Victoria Lodge really is an exceptional care home, I would have no hesitation whatsoever in recommending this wonderful care home to family and friends.

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Review from Peggy A (Wife of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Victoria Lodge for 6 months. I am impressed with the way his individual needs have been met, both with his medical treatment and wellbeing. Also visiting the dentist and optician and regular chiropody. They have a professional musician visiting weekly, which he enjoys.


The

Carers and staff are kind and understanding and it has a family atmosphere. Regular maintenance is taking place in the house and garden looked lovely in the summer with outside lighting and seating and they had a summer party with lovely food and music. A second TV was set up for him and another resident as they enjoyed watching sport and I thought that this was a very kind gesture. My husband is happy and contented and this is of great comfort to me.

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Review from David M (Son of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Victoria Lodge for a little over a year, he seems to enjoy himself and likes the social aspect with the residents and staff. My sister and I were hesitant about my father going into a Care Home but has turned out to be the best situation for all parties.
I would highly recommend
Victoria Lodge, it is a very clean Care Home, with very friendly staff and has access to a garden which was a must for my father.
I can rest assured that my father is receiving High-Quality Care and is much happier than he was whilst at home and myself and my siblings can visit whenever we like.

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Review from Margaret M (Daughter of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is part of a family of loving carers and people treated with love and respect. I can't fault the home with anything. Each time my mum was away from Victoria Lodge Care Home, she wanted to go back, she called it her home. Nothing was too much for them to do for care, comfort and happiness of residents.
Would recommend this home to anyone. Standards are so high and communication between staff and family is faultless and definitely a true home from home, providing love and protection for residents and their families.

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Review from K P (Son of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after my mum very well and they phone me with updates.

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Review from Eddie O (Son of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one over two and half years ago, we have found that the management and staff have been fully committed to the care of my mother. It has been wonderful to see how settled and relaxed she has become especially after a very traumatic experience she had in hospital. The staff nursed her back to
health which was wholly due to their care and understanding of her condition. A big thank you to all the staff.

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Review from Lesley H (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel as a family our father is looked after very well. He especially enjoys the lovely meals and the care shown to him. Our father is extremely happy. All the staff are great and all the residents are very happy and have plenty of activities during the week.
The home keeps us well informed if they
have any concerns about our father and if he is ill they contact us straight away. We all trust the home completely with Dads welfare.

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Current Review Score: 9.4 (9.420)

Overview of Review Score

The Review Score of 9.4 (9.420) out of 10 for Victoria Lodge Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Victoria Lodge Care Home Ltd is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Victoria Lodge Care Home Ltd is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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