Lavender Lodge

32 Mill Road, Worthing BN11 5DR
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9.7 39 Reviews
  • Lavender Lodge, Worthing
At Lavender Lodge carers offer quality residential care to people living with dementia in a safe, cheerful, homely environment. The team pride themselves on a relaxed, friendly atmosphere. Visitors are welcome at any time, the kettle is always on!

Person-centred care is planned and delivered by long serving, trained, professional staff. The priority is to ensure residents’ dignity and choice is respected at all times. Carers endeavour to meet all the needs of residents, offering a home for life, well supported by local GP practices.

Activities in house as well as outings in a mini-bus are planned to suit all interests and abilities. The garden is easily accessible and enjoyed by all, including an array of house pets.

Lavender Lodge is located in a central position, close to local shops and amenities, the seafront and Worthing town centre. Public transport is within extremely easy reach.

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Care Provided by Lavender Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Compassionate Care Home Ltd
  • Person in charge
  • Emma Banks (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lavender Lodge Reviews (39)

Total of 39, showing 21-39
9.7

Lavender Lodge has a Review Score of 9.7 (9.656) out of 10, based on 25 reviews in the last 2 years. Over all time Lavender Lodge has 39 reviews.

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Review from S B (Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to live here. The staff are friendly. The rooms are clean. I love the food and cake here. It is my home now.

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Review from Barbara B (Wife of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my husband's help and comfort in the home. The manager and staff have all been so kind to him and me. It's so helpful to know he is safe, warm, clean, and enjoying his food. All is so good, thank you.

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Review from Beth K (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother now regards Lavender Lodge as her home, she is settled and safe and well cared for. Under new management for the last year the home has become a bright, clean and happy place to spend time, the staff are all very caring and I have no worries. The management are also very good at keeping me
up to date on any worries with Mum.

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Review from David S (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The leaders, teams, and staff at Lavender Lodge have consistently shown great care and attention to the needs of my father, who is one of their residents. Examples include proactive check-in meetings around his care and keeping up with and communicating well about his medical appointments. My father
enjoys the banter with many of the staff, and the chefs have often gone the extra mile in cooking a surprise dish for him. Lavender Lodge also runs a great range of social events where all residents are encouraged and supported to take part and have some fun! In summary: fun, food, friendship!

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Review from Glenys N (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move Mum quickly due to the reprehensible actions of a previous home. The manager was extremely helpful and proactive from the very first visit. Mum had a large and sunny room which was warm and comfortable.
I live a considerable distance away but the manager was always available by phone
or email. When I visited I was always greeted by smiley staff and offered a drink.
The building does need some improvement but this is ongoing and is certainly not the most important thing.
Mum unfortunately had to go into hospital and her needs greatly increased but the manager visited and assured us that she would put everything into place so she could return for her last few weeks. The care and love we all received at the end was superb and so welcome. Mum was able to die peacefully, pain-free and with her own things around her.
We couldn’t thank the manager and her staff enough for making sure this happened.

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Review from Claire W (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is cared for by top-class staff, he has been in there a year and in 4 months since a particular member of staff has been there, I can see a massive improvement in him. He is calm, relaxed and above all happy, they dont give up on their residents and they are the main priority, home is clean and
lovely atmosphere.

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Review from I C (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to add another review of Lavender Lodge since my last one in October 2020.
My mum first became a resident at Lavender lodge in December 2016. In January of this year, my mum sadly passed away.
During a very difficult few weeks, the kindness and loving support of the Lavender Lodge
carers ensured my mum was always, comfortable, peaceful and dignified.
Some of the carers have looked after my mum since she arrived at the home and had become part of her "family". This was especially important during Covid19 lockdown when we were not able to visit her. I always had complete trust in Lavender Lodge and knew that my mum was loved and receiving the best care possible.

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Review from B H (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad (a dementia sufferer) was cared for in Lavender Lodge for almost 2 years. The extremely difficult decision to move him to a care home was made easier right from the first visit when the team made him feel at home and treated him as an independent, respected man. He was always well cared for and
built great relationships with the staff. Lots of laughter and music, homely, well-cooked food and the occasional G&T or beer. The team go out of their way to make this feel like a proper home. Dad's last days were full of compassion and love.

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Review from Lynette C (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family finally managed to transfer Mum here from another care home two weeks ago.
She came in hardly able to fit a sentence together she had been in a lot of physical pain mainly due to anxiety. We couldn’t hold a conversation with her, she had swollen legs and she was so frail and lethargic.
We cannot believe the difference in her in two weeks and we are amazed!
I’ve just spent two hours in a conversation with a lady I thought I had lost forever. It felt like she was catching up on what she had missed this past year.
The manager has reviewed her medication which has made a massive difference and they also worked with us to make sure we were listened to so they could meet our mum's needs. They got her hair permed, something the last home charged us for but didn’t do. They completely cured the swollen legs. They dressed her nicely and they put makeup on her. They have given her back her pride and dignity.
Her care here is truly outstanding!
Thank you so much.

Reply from Jade Vaughan, Manager at Lavender Lodge

Thank you so much for your kind words. We all really appreciate it at Lavender Lodge.


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Review from Julie W (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful mum has been a resident in Lavender Lodge for just over 5 years now. It was a tough decision for my sister and me, but her dementia decided that she needed full-time care. Well, we needn’t have worried because Lavender Lodge has been like a home from home for her. She has thrived in the
friendly environment and the loving care of the wonderful staff. They look after and care for her as if she was their own mum and talk to her and us with such kindness and understanding. They are quick to contact us if she has any changes in her health and are very calm and reassuring. My mum has also been enjoying lots of lovely homemade food and a plentiful supply of cups of tea! During the pandemic, Lavender Lodge acted quickly and assured safety measures were put in place straight away to protect their residents and we knew if there was any problem we would be contacted straight away. The manager has been amazing in arranging visits. Thank you to all staff from the bottom of my heart.

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Review from Moira J (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum from Scotland in 2019 to Lavender Lodge. I was really concerned about how this would affect her but with all the support from the staff, she settled well. The staff are polite, friendly and show care to the residents in their care. They keep me regularly informed on all aspects of my
mother’s health and welfare, even throughout Covid and all the restrictions. Although my mother has dementia she is very happy - as long as she has her many cups of tea.

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Review from Becky D (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was rushed into Lavender Lodge due to my mum becoming seriously ill and unable to look after him. From my first call the manager was amazing, understanding and sympathetic to our situation. All the staff are doing an incredible job looking after him, making sure his needs are met and that he's
happy. He has dementia and can be hard work at times, their patience and understanding is impressive. He seems happy, which is a relief considering his world has been turned upside recently. I'm constantly being kept up to date with any of Dad's needs, if he needs clothing ect, and also how he's dealing with things, if he needs medication, a visit from the hairdresser ect. I'm looking forward to finally be able to come in and visit when the restrictions allow us to do so. Overall, I feel very lucky that Dad was referred to such a professional caring home.

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Review from Donna R (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Lavender Lodge since October 20 (during the pandemic). She doesn't accept care easily, so this was not an easy transition for her. This was upsetting for us, but the staff at Lavender Lodge recognised this and have been very reassuring. When we call, the staff are always
happy to discuss her progress. Mum is still settling in, but each week there is an improvement and she seems happy. We are looking forward to visiting mum in the home as soon as it is safe to do so.

Reply from Jade Vaughan, Manager at Lavender Lodge

Thank you for your kind words. We all at Lavender Lodge really appreciate it.


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Review from Dean B (Son of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to move Dad into care this year and wanted him close to me as he was based in Oxford. I found Lavender Lodge virtually on my doorstep. What a find! To say I couldn't have hoped for better is a precise statement of my feelings. From day 1, the staff and I mean all the staff, were amazing. The move
was massive for my Dad, not only from independent living to care but also away from the area he'd lived in for the last 30 years; that transition was made to look easy by the Lavender Lodge team.
Now Dad is settled and loves it. It is like a home to Dad rather than a care home. In the year Dad has been there Lavender Lodge has been updated, decorated and laid out to give better access to the garden in summer.
Ultimately though, the manager and her team are the stars. Is it perfect, no, nothing is, but I will never worry that Dad isn't safe and well looked after.
I am welcome day or night too.
Brilliant and highly recommended.

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Review from D P (Nephew of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my second visit to the home after my aunties admission in early September 2019.


My first impression as I entered the home, was clean, tidy, friendly staff and well maintained. My aunt's room again was clean, light, airy and spacious with everything in it for her needs. My aunt has advanced

dementia, but she appeared happy, and when asked, she said that she was being looked after. The management and staff were friendly, helpful and appeared efficacious in dealing with the residents. Lavender Lodge has created a caring and safe environment for my aunt, which gives me the peace of mind that she is being looked after in a way in which I could not provide at home.

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Review from J B (Brother-in-law of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister-in-law most weeks, not a specific time or day and have always found the staff very understanding. My sister-in-law is not always pleased to greet me, and her mood changes vary. She never complains and is generally well clothed, clean and warm as well as being well fed. The premises
are a credit to all concerned.

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Review from Glynne B (Son of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Lavender Lodge, its care staff and management to be extremely effective, kind, considerate and helpful. They are looking after my mother very well and have put me and my family at ease with a very new and difficult situation.

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Review from Tim G (Son of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has some complex needs, but the home provides for her amazingly. She was so very anxious prior to her move here, but that has now been resolved and she is settled nicely. We are never hindered from visiting her, and it's nice to see her happy.

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Review from Pamela S (Daughter of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Lavender Lodge since November 2018, I have always found the staff friendly and attentive to all residents and visitors. Mum can be very difficult and obstinate at times but the staff take it all in their stride and deal with problems efficiently and cheerfully.

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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Lavender Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Lavender Lodge is calculated as follows: ( (197 Excellents x 5) + (88 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 291 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavender Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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